Deskero Features

Based on 26 Deskero reviews and verified by the G2 Product R&D team. Allows software to be easily used on multiple mobile devices include phone and tablet devices.

Based on 32 Deskero reviews and verified by the G2 Product R&D team. Allows users to customize chat colors, text, logos, and branding.

Based on 32 Deskero reviews and verified by the G2 Product R&D team. Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.

Based on 22 Deskero reviews and verified by the G2 Product R&D team. Integrates with other customer service software to improve support and enhance functionality

Based on 44 Deskero reviews and verified by the G2 Product R&D team. Provides analytics tools that reveal important business metrics and track progress

Based on 45 Deskero reviews and verified by the G2 Product R&D team. Displays important metrics relating to performance

Based on 49 Deskero reviews and verified by the G2 Product R&D team. User Experience of creating and submitting a ticket

Based on 50 Deskero reviews and verified by the G2 Product R&D team. User Experience of responding and receiving a response

Based on 46 Deskero reviews and verified by the G2 Product R&D team. Route tickets based on values of fields, changes to ticket status and time based conditions

As reported in 45 Deskero reviews. Respond to common requests with standard reply

Based on 35 Deskero reviews and verified by the G2 Product R&D team. Offers tools for managing and tracking service-level agreements (SLAs)

Documents and files can be attached to the ticket to communicate with customer issues/resolutions 42 reviewers of Deskero have provided feedback on this feature.

Based on 39 Deskero reviews and verified by the G2 Product R&D team. Share and collaborate on tickets with multiple customer service representatives

Based on 34 Deskero reviews and verified by the G2 Product R&D team. Central repository for account and contact information

Based on 46 Deskero reviews and verified by the G2 Product R&D team. Allows fully customizable portal for customer to enter tickets, provide feedback and communicate with service agents

Based on 48 Deskero reviews and verified by the G2 Product R&D team. Ability for customer service agents to communicate via email and email conversations are automatically tracked in ticket

Based on 40 Deskero reviews and verified by the G2 Product R&D team. Ability for customer service agents to communicate with customers via live chat to solve problems live

Based on 33 Deskero reviews and verified by the G2 Product R&D team. Integration to social networks such as Twitter and Facebook to allow customers and agents to communicate via social networks

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Capability to perform complex tasks without constant human input

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting