The G2 on Delighted

Delighted Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the ease of use of Delighted, highlighting its intuitive design and seamless navigation for all stakeholders. (3 mentions)

Users find Delighted's ease of use invaluable, streamlining metrics tracking and enhancing internal stakeholder demos. (2 mentions)

Users love Delighted's intuitive platform, which makes NPS tracking and reporting an effortless experience. (2 mentions)

Users praise the metrics and reporting features of Delighted, making internal demos and analysis straightforward and efficient. (2 mentions)

Users appreciate the easy survey creation process and seamless integration, enhancing customer feedback efficiency. (2 mentions)

Users appreciate the ease of the simple survey, which encourages more customer feedback through its quick format. (1 mentions)

Users find the difficult setup of web survey customization cumbersome and wish for easier management within Delighted. (1 mentions)

Users desire simpler customization options for managing web surveys within Delighted, without requiring extra development resources. (1 mentions)

Users desire more robust reporting features in Delighted for better year-over-year result comparisons. (1 mentions)

Users are disappointed with the poor reporting capabilities of Delighted, seeking more comprehensive year-over-year insights. (1 mentions)

Users find the customization of survey display challenging, wishing for easier management without additional coding requirements. (1 mentions)

Top Pros or Advantages of Delighted

1. Ease of Use

Users appreciate the ease of use of Delighted, highlighting its intuitive design and seamless navigation for all stakeholders.

See 3 mentions

See Related User Reviews

Heather C.

Mid-Market (51-1000 emp.)

5.0/5

"The perfect way to know what your customers are thinking"

What do you like about Delighted?

We love that our customers get a short, simple survey where they can choose to provide additional details if they'd like. They're more likely to respo

Anna G.

Mid-Market (51-1000 emp.)

5.0/5

"Delighted is amazing."

What do you like about Delighted?

The ease of use. The platform is incredibly easy to navigate and learn as you go. I also like that I always get a quick repsponse from their customer

2. Helpful

Users find Delighted's ease of use invaluable, streamlining metrics tracking and enhancing internal stakeholder demos.

See 2 mentions

See Related User Reviews

Anna G.

Mid-Market (51-1000 emp.)

5.0/5

"Delighted is amazing."

What do you like about Delighted?

The ease of use. The platform is incredibly easy to navigate and learn as you go. I also like that I always get a quick repsponse from their customer

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Very VERY intuitive 👏"

What do you like about Delighted?

Delighted is such an easy-to-use platform and very intuitive. NPS is very important to our company goals so we demo the surveys a lot internally to st

3. Intuitive

Users love Delighted's intuitive platform, which makes NPS tracking and reporting an effortless experience.

See 2 mentions

See Related User Reviews

Anna G.

Mid-Market (51-1000 emp.)

5.0/5

"Delighted is amazing."

What do you like about Delighted?

The ease of use. The platform is incredibly easy to navigate and learn as you go. I also like that I always get a quick repsponse from their customer

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Very VERY intuitive 👏"

What do you like about Delighted?

Delighted is such an easy-to-use platform and very intuitive. NPS is very important to our company goals so we demo the surveys a lot internally to st

4. Reporting

Users praise the metrics and reporting features of Delighted, making internal demos and analysis straightforward and efficient.

See 2 mentions

See Related User Reviews

Anna G.

Mid-Market (51-1000 emp.)

5.0/5

"Delighted is amazing."

What do you like about Delighted?

The ease of use. The platform is incredibly easy to navigate and learn as you go. I also like that I always get a quick repsponse from their customer

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Very VERY intuitive 👏"

What do you like about Delighted?

Delighted is such an easy-to-use platform and very intuitive. NPS is very important to our company goals so we demo the surveys a lot internally to st

5. Survey Creation

Users appreciate the easy survey creation process and seamless integration, enhancing customer feedback efficiency.

See 2 mentions

See Related User Reviews

Heather C.

Mid-Market (51-1000 emp.)

5.0/5

"The perfect way to know what your customers are thinking"

What do you like about Delighted?

We love that our customers get a short, simple survey where they can choose to provide additional details if they'd like. They're more likely to respo

Anna G.

Mid-Market (51-1000 emp.)

5.0/5

"Delighted is amazing."

What do you like about Delighted?

The ease of use. The platform is incredibly easy to navigate and learn as you go. I also like that I always get a quick repsponse from their customer

6. Customer Satisfaction

Users appreciate the ease of the simple survey, which encourages more customer feedback through its quick format.

SurveyMonkey

4.4/5

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Verified User in Cosmetics

Small-Business (50 or fewer emp.)

3/13/2017

"Using Delighted is a Delight!"

5/5

What do you like best about Delighted?

We wanted a simple NPS scoring tool that could be customized quickly with minimal integration work. Delighted was perfect. We've been using it for almost a year at Stowaway Cosmetics and couldn't be happier with how it helps us stay in touch with our customers needs and gives us a chance to better server their needs. Review collected by and hosted on G2.com.

What do you dislike about Delighted?

Absolutely nothing! If you need a tool to measure customer sentiment and get your NPS scoring done simply this is it. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

4/4/2017

"Awesome NPS Product"

5/5

What do you like best about Delighted?

It is incredibly easy to set up and start getting meaningful feedback from your customers. They also integrate with many other products we use. My favourite is the Slack integration. It is a great way of making sure the feedback from our customers gets distributed throughout the company. Review collected by and hosted on G2.com.

What do you dislike about Delighted?

There is nothing I dislike about Delighted. It continually meets and exceeds my expectations. I look forward to seeing the company grow and excel :) Review collected by and hosted on G2.com.

Brandon D.

General Manager

Education Management

Mid-Market (51-1000 emp.)

3/13/2017

"Game Changer for Customer Feedback"

5/5

What do you like best about Delighted?

Simplicity of email format and dashboard Review collected by and hosted on G2.com.

What do you dislike about Delighted?

Detail Reporting needs improvement, reporting views are limited. Review collected by and hosted on G2.com.

Charlie R.

Marketing Advisor

Mid-Market (51-1000 emp.)

3/9/2017

"A Simple tool that is laser focused on NPS"

5/5

What do you like best about Delighted?

Extremely simple to use. It does one thing very well, determines NPS Review collected by and hosted on G2.com.

What do you dislike about Delighted?

Not much, except being able to manually edit custom fields. Review collected by and hosted on G2.com.

Jason A.

Vice President of Sales & Marketing

Retail

Small-Business (50 or fewer emp.)

2/25/2017

"Outstanding service to track NPS quickly"

4.5/5

What do you like best about Delighted?

For the price, Delighted provides outstanding feature value and is quick to setup. Review collected by and hosted on G2.com.

What do you dislike about Delighted?

I do wish we could add a question or two from time to time to help us track specific improvement initiatives we are working on at the time. Review collected by and hosted on G2.com.

Recommendations to others considering Delighted:

Delighted is the simplest tool I have found for tracking NPS (especially for a small business not looking for a huge price tag) Review collected by and hosted on G2.com.

What problems is Delighted solving and how is that benefiting you?

I simply wanted to track customer feedback quickly. The benefit is allowing my frontline employees to see/hear the voice of the customer. Review collected by and hosted on G2.com.

Verified User in Computer Software

Small-Business (50 or fewer emp.)

4/27/2017

"We wanted to implement NPS for benchmarking ourselves in product and services offered."

5/5

What do you like best about Delighted?

Ease of use and customisations for bucketing the responses the way we wanted (properties) that helps us to segment and analyse the responses in many layers. Review collected by and hosted on G2.com.

What do you dislike about Delighted?

None at this juncture that I can think of. Review collected by and hosted on G2.com.

Patrick E.

Chief Marketing Officer

Small-Business (50 or fewer emp.)

12/12/2016

"Excellent Automated Promoter Scores"

4.5/5

What do you like best about Delighted?

I like how easy it is to set up, as well as the number of integrations they have, notably Intercom. Review collected by and hosted on G2.com.

What do you dislike about Delighted?

Not very much to dislike, but I wish there was an easy way to segment your audience, and who you were sending NPS surveys to. Review collected by and hosted on G2.com.

Response from Loretta Jones of Delighted

edit

Hi --

You can segment your users. Please send a quick message to your account's concierge at hello@delighted.com, we'll be sure to connect you with the resources you need to kick start segmenting your audience. Thanks

Ryan L.

Director

Mid-Market (51-1000 emp.)

11/17/2016

"Great NPS Solution"

4.5/5

What do you like best about Delighted?

It is incredibly easy to use and set up and train other users on. The trends are easy to set up so you can see individual stores at a glance. Review collected by and hosted on G2.com.

What do you dislike about Delighted?

I wish automation was a bit easy to set up. That's about it. Review collected by and hosted on G2.com.

Verified User in Higher Education

Mid-Market (51-1000 emp.)

1/24/2017

"NPS scores made easy"

4.5/5

What do you like best about Delighted?

ease of use, in our case, for customers and students to rate their level of satisfaction Review collected by and hosted on G2.com.

What do you dislike about Delighted?

maybe it was our administrator, but sometimes the score came it without comments. it would be helpful to have comments as data points for passives and detractors. Review collected by and hosted on G2.com.

Response from Loretta Jones of Delighted

edit

Hi --

There are a couple ways you can increase the number of comments. We've seen that customizing the intro message can boost the number of comments. Also our customers reported that in their newsletters to their base they continually thank their customers for feedback, and also include information on how they have applied the feedback. This has boosted comment rates since customers have a clearer picture that their feedback is making an impact. Hope this helps.