Top 10 Daktela Alternatives & Competitors

Top 10 Alternatives to Daktela Recently Reviewed By G2 Community

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Genesys Cloud CX
By Genesys
4.4/5
(1,547)
Product Description
The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.
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Reviewers say compared to Daktela, Genesys Cloud CX is:
Slower to reach roi
Easier to set up
More usable
Categories in common with Daktela:
Call Center Infrastructure (CCI)

Talkdesk
By Talkdesk
4.4/5
(2,504)
Product Description
Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience.
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Reviewers say compared to Daktela, Talkdesk is:
Slower to reach roi
Easier to set up
Easier to admin
Categories in common with Daktela:
Call Center Infrastructure (CCI)

NiCE CXone
By NiCE
4.3/5
(1,730)
Product Description
NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.
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Reviewers say compared to Daktela, NiCE CXone is:
Slower to reach roi
More usable
Easier to admin
Categories in common with Daktela:
Call Center Infrastructure (CCI)

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RingEX
By RingCentral
4.2/5
(1,356)
Product Description
AI-powered communications that redefines customer engagement for modern teams.
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Reviewers say compared to Daktela, RingEX is:
Easier to set up
Easier to admin
Categories in common with Daktela:
Call Center Infrastructure (CCI)

Aircall
By Aircall
4.4/5
(1,583)
Product Description
Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. Packed with powerful integrations and a growing app ecosystem of 50+ CRM, Helpdesk, eCommerce, and other business software, Aircall is ideal for modern companies that want to stay connected. Dynamic call center features enable sales and support teams to manage their calls and be as productive as possible. Features include: Power Dialer, Analytics Dashboard, Live Activity Feed, Call Coaching, CTI, IVR, and much more.
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Reviewers say compared to Daktela, Aircall is:
Easier to set up
More usable
Easier to admin
Categories in common with Daktela:
Call Center Infrastructure (CCI)

Five9 Intelligent Cloud Contact Center Platform
By Five9
4.1/5
(611)
Product Description
Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.
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Categories in common with Daktela:
Call Center Infrastructure (CCI)

3CX
By 3CX
4.4/5
(546)
Product Description
3CX is an open standards communications solution that replaces proprietary PBX's. Built for business connectivity and collaboration it integrates video conferencing, live chat and apps for Android, iOS, and the web. Available on premise (Windows / Linux) or hosted as a cloud solution.
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Reviewers say compared to Daktela, 3CX is:
Easier to set up
Easier to admin
More usable
Categories in common with Daktela:
Call Center Infrastructure (CCI)

Nextiva
By Nextiva
4.5/5
(3,561)
Product Description
The Nextiva technology platform is a state-of-the-art telecommunications infrastructure that allows a company's employees to conduct their business from anywhere.
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Reviewers say compared to Daktela, Nextiva is:
Slower to reach roi
Easier to set up
Easier to admin
Categories in common with Daktela:
Call Center Infrastructure (CCI)

UJET
By UJET
4.7/5
(1,129)
Product Description
UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET's AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world.
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Reviewers say compared to Daktela, UJET is:
Slower to reach roi
Easier to set up
Easier to admin
Categories in common with Daktela:
Call Center Infrastructure (CCI)