# CustomerGlu Reviews **Vendor:** CustomerGlu **Category:** [Gamification Software](https://www.g2.com/categories/gamification) **Average Rating:** 4.5/5.0 **Total Reviews:** 14 ## About CustomerGlu CustomerGlu is a gamification platform designed to help you create rich in-app experiences that drive customer engagement and retention. With over 50 pre-built templates and the ability to create your own from scratch, you can easily solve any retention or engagement problem you face. CustomerGlu has everything you need to solve all your existing retention and engagement problems. Whether you're looking to recommend products, reduce drop-offs in the funnel, improve repeat transactions, or encourage feature adoption, CustomerGlu has you covered. Key Features: Recommend a Product: Ask a series of questions to give a personalized recommendation based on their answers. New user survey: Run a survey on new users to learn where they are coming from and learn which channels to invest in. Reduce drop-offs in the funnel: Improve conversions by showing a Spin the wheel on the cart page to win a coupon/reward. Repeat transactions: Showing a scratch card after a user placed an order to improve repeat rates. Order streak: Place orders consecutively every week/day and build a habit of transacting with the platform. Feature adoption: Give a time-bound challenge to existing customers to try features and reward them for it. And if you don't see exactly what you're looking for, don't worry - you can create your own templates from scratch to best suit your needs. With CustomerGlu, the possibilities are endless. Why Trust CustomerGlu? Protecting user data is our core responsibility and we are driven to follow global compliance standards. With an ongoing end-to-end approach to data privacy and security, your privacy is assured with CustomerGlu. ## CustomerGlu Reviews ### 1. Launching Engagement Initiatives in minutes **Rating:** 4.5/5.0 stars **Reviewed by:** Shankar I. | Senior Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about CustomerGlu?** Customer Glu has been very a client / customer driven organisation. CG team tries to understand the needs and usecases of the clients and come up with ideas and campaign inputs on how the engagement initiatives can be planned. This is over and above what their platform offers. Coming to their platform, it is quick to test, deploy and get running. Leveraging chatgpt, they are launching campaigns in minutes, which is probably one of the best in the industry at the moment. I highly recommended them in my circle for marketers and pms looking to quick drive engagement. **What do you dislike about CustomerGlu?** Didn't find anything that bothered me or my organisation while working with Customer Glu. **What problems is CustomerGlu solving and how is that benefiting you?** Customer Glu provides this easy to launch Gamification campaigns with almost minimal turn around time that benefits lot of apps looking to retain or activate their existing users ### 2. CustomerGlu has a great product and even better support team **Rating:** 4.5/5.0 stars **Reviewed by:** Farooq S. | Senior Product Manager, Enterprise (> 1000 emp.) **Reviewed Date:** July 21, 2023 **What do you like best about CustomerGlu?** The product team at customer Glu is constantly innovating and coming up with new tools of engagement. Lastly, the support team at customer Glu is always reachable at resolves issues pretty quickly. They hear your feedbacks, learn from it and come back with solutions. I like the user experience of the CG tools. **What do you dislike about CustomerGlu?** I would like to see some more real games that can be customised for branding activities. **What problems is CustomerGlu solving and how is that benefiting you?** CustomerGlu helped Quess Corp drive engagement on it's benefits platform called Dash which has a user base of more than 5 lakhs. We were able to increase engagement by 77% within a few months. We were also able to sustain the engagement levels due to CG. Product is super easy to use and integrate. It has great user experience. ### 3. Innovative tool to increase engagement and re-activation **Rating:** 4.5/5.0 stars **Reviewed by:** Amit D. | Assistant Manage, Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2023 **What do you like best about CustomerGlu?** It's a good tool to keep users engaged and reactivate. The newly introduced features are helpful to control and divert user flow as per business requirements. Data enrichment options also help businesses collect data without being pushy. **What do you dislike about CustomerGlu?** Nothing to dislike. However, there are a few points that the team can work on: 1. Overall MIS reporting: Currently, reports are available on a campaign level, making it difficult to access the overall tool performance. 2. New games: As a user, it's never enough **What problems is CustomerGlu solving and how is that benefiting you?** Engagement and reactivations are the two problems that Cutomerglu is solving for us. Users get engaged in gamification and can promote products or offers in a better way. Also, differentiated callouts help activate the dormant user base. ### 4. Customerglu Turned My Client's Healthcare App Around **Rating:** 4.5/5.0 stars **Reviewed by:** Abhinav A. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2023 **What do you like best about CustomerGlu?** So, I've got this client, right? They've got a healthcare app. Good idea, but users were just not sticking around. Then we brought in Customerglu. We started using their AI-powered gamification about 4 months ago, and man, it's like the app's been reborn! Users are now super engaged - they're tracking their health stats, taking up challenges, earning rewards. It's not just an app anymore, it's a health community. The Customerglu team? They're top-notch! Always ready to help out. Feels like they're part of our team, you know? **What do you dislike about CustomerGlu?** If I had to pick one thing, I'd say the initial setup of some of their new features (which were still in beta testing) was a bit tricky. Took us a bit to get the hang of it. But once we did, it was smooth sailing. **What problems is CustomerGlu solving and how is that benefiting you?** Users are now super involved - tracking their health stats, taking up challenges, earning rewards. It's not just an app anymore, it's a health community. And that's been a massive win for my client. More engaged users mean better retention, more word-of-mouth referrals, and a healthier bottom line. ### 5. Loved the ease to integrate and the use-cases the product has to offer **Rating:** 5.0/5.0 stars **Reviewed by:** Kaushik Vikram B. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 14, 2023 **What do you like best about CustomerGlu?** I loveCustomerGlu; I am thoroughly impressed by their gamification features. It was very seamless to integrate. The range of engaging use cases, including "Spin the Wheel," quizzes, and rewarding systems, is truly captivating. The user-friendly interface makes customisation effortless, while the product's reliability and responsiveness ensure a smooth experience. With a dedicated development team that continuously improves and updates the product, it's an excellent choice for anyone looking to add gamification elements to their projects. **What do you dislike about CustomerGlu?** While I am impressed with the platform, I have a minor concern regarding the lack of significant features. However, considering the product is in its early stages, I understand it has immense potential to grow and become even brighter. With time, the developers will introduce more extensive and advanced features, further enhancing the product's capabilities. I am excited to witness its future growth and eagerly anticipate the addition of these features expected. **What problems is CustomerGlu solving and how is that benefiting you?** Engagement and Retention ### 6. Onsite Manager **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about CustomerGlu?** Templated game that signigicantly reduced development time and minimised tech dependancy. Flexible pre-built gamification option and layout with clear reporting dashboard. Easy to use interface **What do you dislike about CustomerGlu?** Customerglu is a rather "new" tool in the market there are some features are still under development and there are room of improvement as well. On the last 1.5 years working with CustomerGlu, from time to time there are new features or updates being released based on our feedback. **What problems is CustomerGlu solving and how is that benefiting you?** Increase user engagement, reduce techical dependancy and flexible gimmick that help us to run gamification campaign in quick turnaround time. ### 7. Great service and product **Rating:** 4.5/5.0 stars **Reviewed by:** Janvi K. | Marketing Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2023 **What do you like best about CustomerGlu?** Instant help available from the support team. The dashboard is easy to understand and hence the execution of game campiagns becomes easier. **What do you dislike about CustomerGlu?** While scheduling the games, in terms of designs I find the options are very low. **What problems is CustomerGlu solving and how is that benefiting you?** Its helping us with engagement at apps and improving app traffic. ### 8. Unique platform to increase the customer engagement and retention rate. **Rating:** 4.5/5.0 stars **Reviewed by:** Shankar S. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about CustomerGlu?** Unique way of doing campaigns witht the user friendely interface helping us to execute and evalute the campaigns seamlessly. **What do you dislike about CustomerGlu?** If they will start API integration with the other 3rd party CRM tools like Moengage, Webengage then it will be greate. **What problems is CustomerGlu solving and how is that benefiting you?** CustomerGlu is helping us to engage with the customer on a different way and this helped us to make the retentation higher with the higher customer engagement. ### 9. Amazing Product! Great Team! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Investment Management | Mid-Market (51-1000 emp.) **Reviewed Date:** August 02, 2023 **What do you like best about CustomerGlu?** The product is very innovative and simple to use at the same time. One thing that stands apart is their stellar service. Very emapathetic and prompt in responding and resolving issues if any. **What do you dislike about CustomerGlu?** Nothing much that i can think of. The product is evolving and personally im expecting few more amazing and very needful features that can solve very important problems **What problems is CustomerGlu solving and how is that benefiting you?** Customer attrition and improving user experience ### 10. CustomerGlu is the perfect solution for engagement and retention **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Entertainment | Enterprise (> 1000 emp.) **Reviewed Date:** July 25, 2023 **What do you like best about CustomerGlu?** Easy-to-use intereface and helpful team. **What do you dislike about CustomerGlu?** Minimal tech glitches, require more gamification options **What problems is CustomerGlu solving and how is that benefiting you?** User engagement and retention. The CG campaigns run gave us a 2x increase in engagement metrics. ### 11. An innovative solution for interactive conversation with customers **Rating:** 4.0/5.0 stars **Reviewed by:** Tushar J. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2022 **What do you like best about CustomerGlu?** I liked the templates they have for use in their kitty. Its very easy to use them and get what you want for marketing. **What do you dislike about CustomerGlu?** Sometimes there are lags and upload errors ..it can internet sometime but not all the time we can blame that. **What problems is CustomerGlu solving and how is that benefiting you?** We were trying to get more activity in our page and this platform helped us to create the such marketing material just by dragging and dropping things. ### 12. Solid and works well **Rating:** 5.0/5.0 stars **Reviewed by:** Brett M. | Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2021 **What do you like best about CustomerGlu?** I think it is an innovative way to get new customers and retain your current customers. It certainly is more fun than just an outlook reminder or a task submitted. **What do you dislike about CustomerGlu?** I don't so much dislike it, but the customization is practically endless. Sometimes I don't want to spend a ton of time setting up every little detail. In the grand scheme of things, this is a very minor thing. **What problems is CustomerGlu solving and how is that benefiting you?** It is a great way to keep track of contacts for prospective customers and current customers. the badges and reminders help keep me on task and make sure I am contacting the right people ### 13. Great platform for generating customer engagement. **Rating:** 3.0/5.0 stars **Reviewed by:** Ishleen kaur V. | Internship Trainee, Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2021 **What do you like best about CustomerGlu?** The best part is that it is a low code interactive customer engagement platform. It is easy and helps generates great customer engagement programs that help with customer retainment. **What do you dislike about CustomerGlu?** So far I haven't found much to dislike. The support function can be upgraded a bit. Other than that i have been pleased with everything else so far. Can't say it needs any more improvements. **Recommendations to others considering CustomerGlu:** It's great if you're looking for a reliable customer engagement platform. **What problems is CustomerGlu solving and how is that benefiting you?** It is helping me and my team a great deal in creating a stable customer base. It is pretty good when it comes to creating engaing customer engagement. Our overall performance has improved a lot with this platform ### 14. Its a engagement program between us n customers for are products **Rating:** 5.0/5.0 stars **Reviewed by:** Shubham Z. | TBM, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2021 **What do you like best about CustomerGlu?** Help and makes easier for both user and the customer it's best for communication skill development for core customers in day to day services **What do you dislike about CustomerGlu?** There is Nothing to dislike it always helps for are routine protocol **Recommendations to others considering CustomerGlu:** We will refere to all of my friends. **What problems is CustomerGlu solving and how is that benefiting you?** Customer Glu is low code customer engagement platform. its help in description to customer ## CustomerGlu Discussions - [What is CustomerGlu used for?](https://www.g2.com/discussions/what-is-customerglu-used-for) - [View CustomerGlu pricing details and edition comparison](https://www.g2.com/products/customerglu/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-20+02%3A04%3A04+-0500&secure%5Bsession_id%5D=14cd98f9-1cdc-4fc0-993b-1f3b1f9b0ce8&secure%5Btoken%5D=179573ca3abe78f64f46a69574d6a429a60bd2f84597a61945cc88d2d437924d&format=llm_user) ## CustomerGlu Features **Platform Basics** - Templates - Exporting - Multi-user Access and Collaboration - Multiple Personas - Data Analytics **Marketing Gamification** - Templates - Simultaneous Competitions - Behaviors - Rewards - Customization - Mobile App **Agentic AI - Gamification** - Autonomous Task Execution - Adaptive Learning - Proactive Assistance - Decision Making **Integrations** - CRM Integration - Social Media Integration **Agentic AI - Customer Journey Mapping** - Autonomous Task Execution **Platform** - Public Leaderboard - Private Leaderboard - Analytics ## Top CustomerGlu Alternatives - [Influitive](https://www.g2.com/products/jigsaw-interactive-influitive/reviews) - 4.4/5.0 (388 reviews) - [MoEngage](https://www.g2.com/products/moengage/reviews) - 4.5/5.0 (508 reviews) - [Miro](https://www.g2.com/products/miro/reviews) - 4.6/5.0 (12,855 reviews)