CustomerGlu Features

Provide templates for customer journey mapping to jumpstart the process.

Ability to export customer journey maps in a variety of formats to present and analyze.

Allow team members to invite others to collaborate on journey maps and make direct changes.

Provide the ability to compare the experiences of multiple personas in one journey map.

Ability to integrate with cross-channel, real-time data analytics to power customer journey map creation.

Offers templates or examples of commonly used competition or game structures

Allows administrator to run multiple campaigns at the same time

Ability to define and track custom user behaviors

Offers a variety of different rewards for completing actions

Allows administrator to create custom competitions and rewards based on marketing campaigns

Mobile app or mobile optimized site allows users to participate and view scores on their mobile devices

Integration with CRM software to access and incorporate customer data

Integration with popular social networks for users to promote content or share their progress

Offers a public leaderboard for users to view current standings

Offers a private leaderboard for administrators to view current standings

Measure and report on user engagement with the platform

Capability to perform complex tasks without constant human input

Capability to perform complex tasks without constant human input

Improves performance based on feedback and experience

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives