CXone Mpower Digital Agent | Starting at $71.001 Agent Per Month | Digital first package supports 30+ digital channels - Common data sets and models
- Unified administration and user interface
- Digital Agent routing for 30+ channels
- Dedicated agent and supervisor workspace
- Prebuilt data visualization dashboard and reports
- Digital recording and storage
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| Contact Us1 Seats | AI-powered conversation intelligence platform that records, transcribes, and analyzes sales calls and meetings to provide coaching insights, deal intelligence, and revenue visibility. - Automatic call and meeting recording (phone, video, web conferencing)
- Email conversation capture and analysis
- AI-powered transcription and searchability
- Talk-to-listen ratio tracking
- Keyword and topic tracking
- Competitor mention alerts
- Custom tracker creation
- Objection identification and analysis
- Deal intelligence and risk indicators
- Winning behavior analysis
- Rep performance scorecards
- Coaching playlists and moments
- Call library with advanced search
- CRM integration (Salesforce, HubSpot, Microsoft Dynamics)
- Automatic CRM field updates and activity logging
- Team and individual analytics dashboards
- Pipeline and forecast insights
- Custom reports and analytics
- Conversation sharing and collaboration
- Mobile app access
- API access for custom integrations
- Role-based access controls
- Compliance and security features
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Fin with your current helpdesk | $0.991 Outcome | Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund – no questions asked. - Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
- Customizable tone and answer length
- Takes action to update external systems
- Transfers to agents directly in preferred Inbox
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