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At a Glance
Market Segments
Mid-Market (45.2% of reviews)
Mid-Market (69.3% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Cresta
Star Rating
(43)4.2 out of 5
Market Segments
Mid-Market (45.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about CrestaGong
Star Rating
(6,434)4.7 out of 5
Market Segments
Mid-Market (69.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about GongSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Gong excels in Call Recording with a score of 9.6, highlighting its ability to capture and analyze conversations effectively, while Cresta's performance in this area is less impressive, leading to a score of 7.4.
- Reviewers mention that Gong's Machine Learning capabilities are rated at 8.8, providing advanced insights into call data, whereas Cresta's machine learning features are perceived as less robust, reflected in its score of 7.5.
- G2 users appreciate Gong's Quality of Support, scoring it at 9.3, indicating a strong customer service experience, while Cresta's support is rated lower at 8.7, suggesting room for improvement in user assistance.
- Users on G2 highlight Gong's superior Revenue Operations Cadence with a score of 8.2, which helps in maintaining a consistent sales process, compared to Cresta's lower score of 8.0, indicating less effectiveness in this area.
- Reviewers say that Gong's Conversation Intelligence features are highly rated at 9.1, allowing for detailed analysis of customer interactions, while Cresta's similar features are rated lower at 8.2, suggesting less depth in analysis.
- Users report that Gong's Training and Coaching Materials are rated at 9.0, providing comprehensive resources for user development, whereas Cresta's materials are rated at 8.7, indicating a slightly less effective training experience.
Pricing
Entry-Level Pricing
Cresta
No pricing availableGong
No pricing availableFree Trial
Cresta
No trial information availableGong
No trial information availableRatings
Meets Requirements
8.4
31
9.4
4,930
Ease of Use
9.1
31
9.3
4,986
Ease of Setup
8.0
10
9.1
1,215
Ease of Admin
8.7
10
9.1
768
Quality of Support
8.8
31
9.3
3,500
Has the product been a good partner in doing business?
10.0
9
9.3
770
Product Direction (% positive)
8.3
28
9.0
4,608
Features by Category
Lead Facilitation
Not enough data
7.1
349
Not enough data
7.3
343
Not enough data
7.5
346
Not enough data
7.6
346
Organization
Not enough data
8.3
351
Not enough data
8.3
347
Not enough data
8.3
347
Performance Analysis
Not enough data
8.5
349
Not enough data
8.6
352
Sales Analysis
Not enough data
7.8
333
Not enough data
7.9
339
Generative AI
Not enough data
8.6
285
Not enough data
8.9
291
Agentic AI - AI Sales Assistant
Not enough data
8.1
53
Not enough data
7.9
52
Not enough data
8.2
53
Not enough data
8.3
52
Not enough data
8.2
52
Not enough data
8.2
52
Not enough data
8.1
52
Integrated Workflows
Not enough data
7.8
101
Not enough data
7.9
101
Not enough data
8.3
100
Not enough data
7.3
97
Not enough data
8.5
100
Not enough data
8.4
100
Not enough data
8.5
96
Repeatability and Reportability
Not enough data
8.2
98
Not enough data
8.0
98
Not enough data
7.9
96
Not enough data
8.3
100
Not enough data
7.3
96
AI and Automation
Not enough data
7.8
89
Not enough data
7.6
87
Not enough data
7.4
86
Not enough data
7.6
86
Not enough data
8.0
86
Generative AI
Not enough data
8.2
90
Agentic AI - Sales Engagement
Not enough data
8.2
48
Not enough data
8.0
47
Not enough data
8.2
48
Not enough data
8.2
46
Not enough data
8.0
47
Not enough data
8.1
46
Not enough data
8.2
46
Call Analytics
Not enough data
9.6
2743
|
Verified
Not enough data
8.8
2466
|
Verified
Not enough data
9.1
2656
|
Verified
Not enough data
8.3
1794
|
Verified
Agent Performance Management
Not enough data
8.6
1869
|
Verified
Not enough data
8.3
2513
|
Verified
Not enough data
8.7
2299
|
Verified
Generative AI
Not enough data
8.9
673
Agentic AI - Conversation Intelligence
Not enough data
8.0
134
Not enough data
8.0
133
Not enough data
8.2
134
Not enough data
8.0
133
Not enough data
8.2
134
Not enough data
8.1
133
Not enough data
8.0
133
Quality Assurance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Data Ingestion
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Presentation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Revenue Sourcing and Forecasting
Not enough data
Feature Not Available
Not enough data
8.6
377
Not enough data
8.6
408
Not enough data
8.2
347
Not enough data
8.4
355
Not enough data
8.0
248
Not enough data
8.1
245
CRM Data Enrichment
Not enough data
9.0
401
Not enough data
8.8
388
Not enough data
9.1
423
Not enough data
Feature Not Available
Not enough data
8.6
253
Account Management
Not enough data
8.1
324
Not enough data
8.2
339
Not enough data
8.3
349
Not enough data
8.6
370
Not enough data
8.5
259
Not enough data
8.1
240
Agentic AI - Revenue Operations & Intelligence (RO&I)
Not enough data
7.7
40
Not enough data
7.9
39
Not enough data
7.6
39
Not enough data
7.4
37
Not enough data
7.4
39
Agentic AI - Sales Analytics
Not enough data
8.4
54
Not enough data
8.5
54
Not enough data
8.4
56
Not enough data
8.6
57
Not enough data
8.3
56
Data Sourcing
Not enough data
8.5
743
Not enough data
8.7
788
Not enough data
8.5
715
Not enough data
8.9
802
Not enough data
8.6
725
Predictive Analytics
Not enough data
8.1
720
Not enough data
8.4
748
Not enough data
8.2
734
Not enough data
8.3
720
Sales Management
Not enough data
8.6
756
Not enough data
8.2
720
Not enough data
8.7
757
Not enough data
9.0
822
Agentic AI - Sales Coaching
Not enough data
8.1
60
Not enough data
8.5
60
Not enough data
8.3
61
Not enough data
8.3
58
Training
8.1
24
9.0
1964
|
Verified
8.7
22
9.0
2175
|
Verified
Feature Not Available
8.6
1526
|
Verified
Feature Not Available
9.2
2214
|
Verified
Feedback
8.7
22
9.3
2370
|
Verified
8.5
19
9.0
1851
|
Verified
9.0
19
9.0
1894
|
Verified
8.6
19
8.8
1604
|
Verified
8.9
20
8.9
1790
|
Verified
8.1
19
8.9
1877
|
Verified
8.4
17
Feature Not Available
Generative AI
Not enough data
8.9
387
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Cresta and Gong are categorized as Conversation Intelligence and Sales Coaching
Unique Categories
Cresta is categorized as AI Customer Support Agents, Contact Center Quality Assurance, Chatbots, Natural Language Generation (NLG), and AI Agents For Business Operations
Gong is categorized as AI Sales Assistant, Sales Engagement, Sales Analytics, and Revenue Operations & Intelligence (RO&I)
Reviews
Reviewers' Company Size
Cresta
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Gong
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Leisure, Travel & Tourism
21.4%
Hospitality
21.4%
Telecommunications
9.5%
Marketing and Advertising
7.1%
Information Technology and Services
7.1%
Other
33.3%
Computer Software
37.6%
Information Technology and Services
16.7%
Marketing and Advertising
9.1%
Internet
5.1%
Financial Services
3.3%
Other
28.3%
Alternatives
Discussions
Cresta has no discussions with answers
What is gong software?
6 Comments
RT
Gong software is a software that records and analyzes sales calls. This allows the sales person to focus on the call and then analyze the data later. This...Read more
What is the email address to send the invite to for a last minute call to be recorded? And is there a way to send the invite via email, not through the gong site?
4 Comments
ES
assistant@gong.io worked for me!Read more
How do i make Gong automatic for all my calls ?
3 Comments
JS
You can control this in configuration settings. You should not have to log into Gong for it to record. Read more
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