Creatio AI CRM Reviews & Product Details

Creatio is an AI CRM and workflow platform where people and AI agents work together -with no limits on users, agents, or scale. Creatio helps midsize and large organizations run customer workflows in the AI era. This innovative platform enables organizations to create and manage workflows effortlessly, allowing users to focus on their core business activities while automating routine tasks. With millions of workflows operating daily, Creatio supports a diverse clientele across 100 countries, emphasizing a commitment to genuine care for its clients and partners. The platform is particularly beneficial for businesses seeking to enhance their operational efficiency without requiring extensive technical expertise. Its target audience includes small to large enterprises across various industries, particularly those looking to leverage technology to improve customer engagement and internal processes. Creatio's offerings cater to a wide range of use cases, from marketing automation and sales management to customer service optimization, making it a versatile solution for businesses aiming to adapt to the evolving market landscape. Key features of Creatio include the Creatio Studio, a no-code platform that allows users to build custom applications and AI agents using intuitive visual designers and natural language processing. This empowers users to create tailored solutions that meet their specific business needs without relying on traditional coding methods. Additionally, the CRM suite integrates embedded AI agents across Creatio Marketing, Sales, and Service, enhancing user experience and providing actionable insights to drive decision-making. Creatio also offers a specialized Financial Services CRM platform and industry-specific workflows across 19 verticals, ensuring that businesses can find solutions that resonate with their unique operational requirements. The availability of a marketplace with various add-ons further extends the platform's capabilities, allowing organizations to customize their experience and enhance functionality as needed. Recognized as a Leader and Strong Performer in prestigious Gartner and Forrester reports, Creatio stands out in its category by combining user-friendly design with powerful automation and AI-driven insights, making it an attractive option for businesses aiming to elevate their customer relationship management efforts. With its headquarters in Boston, MA, and a global presence of 1000 employees across ten offices in 25 countries, $300M revenue. Creatio has established long-lasting relationships with thousands of customers and over 500 partners worldwide. This extensive network underscores the platform's reliability and commitment to delivering value to its users, positioning Creatio as a trusted partner in the realm of AI agents, CRM, and workflow automation.

Seller

Creatio

Discussions

Creatio AI CRM Community

Languages Supported

Arabic, Bulgarian, Czech, Danish, German, English, French, Hebrew, Hungarian, Indonesian, Italian, Dutch, Polish, Portuguese, Russian, Spanish, Turkish, Ukrainian

Solution Type

All-in-One

Overview by

Kate Bazhan

Used by DB Schenker and 2 others

Beta

Pricing

Pricing provided by Creatio AI CRM.

Growth

$40.00

Per User Per Month

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Creatio AI CRM Integrations

(18)

Verified by Creatio AI CRM

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Creatio AI CRM Reviews FAQs

Generated using AI

Last updated: Nov 01, 2026

What is Creatio AI CRM, and what problem is it built to solve?

Creatio AI CRM is an agentic CRM and workflow platform built around no-code tools and AI. It addresses the need to manage customer-facing work and business processes across marketing, sales, and service.

What languages does Creatio AI CRM support?

Creatio AI CRM supports 16 languages, including Arabic, Dutch, English, French, Hebrew, and others.

What company sizes and industries is Creatio AI CRM the best fit for?

Creatio AI CRM is used by positive-review teams across small, mid-market, and enterprise organizations, with the strongest presence in mid-market companies. The industries represented span several sectors, including:

Company sizes: Mid-market teams, alongside small businesses and enterprises.
Financial services: Banking, insurance, and related organizations.
Technology and consulting: Information technology, software, and consulting.
Other represented industries: Manufacturing, telecommunications, pharmaceuticals, retail, and transportation.

How long does it take to implement Creatio AI CRM across a team?

Implementation timelines vary with the scope of the rollout and customization, but 1–3 months is the most commonly reported range. Other teams describe both shorter launches and implementations that take longer.

What customer support options does Creatio AI CRM provide, and how do users find the overall support experience?

Support includes email/help desk, phone support, and 24/7 live-rep assistance, with self-serve resources such as FAQs and a knowledge base. The experience is often described as helpful and knowledgeable, particularly when teams need guidance with setup or troubleshooting; response speed can vary, and some users would like clearer support communication or easier access to help.

What is the experience like for teams switching to Creatio AI CRM from another tool?

Teams have moved to Creatio AI CRM from products such as Salesforce and Microsoft Dynamics, as well as from legacy, homegrown, or other CRM systems. The change is often driven by a desire for more flexible low-code customization, easier process automation, and a more configurable experience; users also describe consolidating separate sales, service, or marketing tools. The transition can involve learning the platform and adapting established processes, while teams value being able to shape workflows and interfaces around their needs.

What features or capabilities could make Creatio AI CRM even more useful?

The most useful improvements would make common configuration tasks easier and give teams more control over everyday work. Recurring opportunities include:

Make more data-model, bulk-editing, and advanced business-rule tasks accessible through no-code tools.
Improve reporting and dashboard flexibility, including clearer setup and stronger data visualization.
Expand and refine the user experience across mobile, interface customization, and navigation.

How useful do Creatio AI CRM users find its AI features in everyday use?

Creatio AI CRM users find its AI capabilities promising and helpful for reducing manual work, speeding up CRM development, and supporting business processes, though some teams are still exploring or implementing them. Listed capabilities include:

AI agents for business operations: Text generation and summarization, customer interaction automation, lead generation, and personalization.
AI agents: Autonomous task execution, multi-step planning, and proactive assistance.

Day-to-day feedback describes AI and agents as valuable for streamlining work, while some users want more mature capabilities and express concern about AI usage costs.

G2 reviews are authentic and verified.

Here's how.

Jefferson B.

11/25/2025

"Rapid and Effective Development with Creatio"

4/5

What do you like best about Creatio AI CRM?

I like that Creatio offers a Low Code platform, which significantly facilitates and accelerates development. This allows me to visualize sales opportunities and perform effective tracking. Additionally, the integration of artificial intelligence (AI) in Creatio adds extra value, optimizing processes and improving the overall user experience by allowing us to tackle complex challenges more efficiently. The ease and speed of development on the platform make everyday use more productive and less complicated. Review collected by and hosted on G2.com.

What do you dislike about Creatio AI CRM?

The initial setup of Creatio required significant effort and time. Review collected by and hosted on G2.com.

Response from Irene Trofimova of Creatio AI CRM

Jefferson,

Thank you for such a thoughtful review! It means a lot to hear that low-code tools and Creatio AI features are making your work faster, easier, and more productive.

Tracey M.

Mid-Market (51-1000 emp.)

6/11/2026

"So Easy to Use, and an Amazing Team to Work With"

5/5

What do you like best about Creatio AI CRM?

So easy and the team is amazing to work with! Review collected by and hosted on G2.com.

What do you dislike about Creatio AI CRM?

Needs a better manual and support options Review collected by and hosted on G2.com.

Response from Irene Trofimova of Creatio AI CRM

Thank you for the review, Tracey! We're glad Creatio AI CRM is easy to use and that our team has been great to work with. We look forward to helping you build trusted data and simplify processes with workflow automation as your implementation moves forward!

Victoria Alexis A.

Business Development Manager

Small-Business (50 or fewer emp.)

6/11/2026

"Love the AI Features for Defining and Measuring Success"

5/5

What do you like best about Creatio AI CRM?

AI and the features of work: what success looks like, and how to measure it. Review collected by and hosted on G2.com.

What do you dislike about Creatio AI CRM?

Nothing yet! I’m excited for the new iteration 10. Review collected by and hosted on G2.com.

Response from Irene Trofimova of Creatio AI CRM

Thank you for the review, Victoria! We're glad the AI capabilities in Creatio AI CRM help you define what success looks like, measure it, and build account plans and outreach strategies. We're excited for you to explore Creatio 10x, with even more AI Agents and AI automation designed to help sales teams work smarter!

Michelle M.

AVP & Credit Officer

Mid-Market (51-1000 emp.)

6/12/2026

"Enthusiastic, Knowledgeable Staff Makes It Worth It"

4/5

What do you like best about Creatio AI CRM?

Enthusiastic and knowledgeable staff throughout prospecting stage Review collected by and hosted on G2.com.

What do you dislike about Creatio AI CRM?

Initial cost estimates and additional due diligence needed for partners Review collected by and hosted on G2.com.

Response from Irene Trofimova of Creatio AI CRM

Thank you for the review, Michelle! We're glad our team made a strong impression with their enthusiasm and expertise during your evaluation. We appreciate your feedback on initial cost estimates and partner selection and have shared it with our team. Breaking down silos and scaling for growth is exactly what Creatio AI CRM is built for, with one no-code platform that connects sales, marketing, and service. We look forward to supporting your journey!

Randol Antonio P.

Mid-Market (51-1000 emp.)

6/16/2026

"Freedom UI Makes Everything Feel Effortless"

4.5/5

What do you like best about Creatio AI CRM?

Freedom UI feels like a better way to create a UI. Review collected by and hosted on G2.com.

What do you dislike about Creatio AI CRM?

Create a personalized object style by using code. Review collected by and hosted on G2.com.

Response from Irene Trofimova of Creatio AI CRM

Thank you for the review, Randol! We're glad Freedom UI makes building interfaces in Creatio AI CRM feel effortless, and that our no-code platform helped you replace your old platform and implement workflow automation. We appreciate your feedback on customizing object styles. Expanding what can be done without code is an ongoing focus, and we've shared your input with our product team.

Meeta A.

Mid-Market (51-1000 emp.)

6/11/2026

"Love the No-Code Options"

4.5/5

What do you like best about Creatio AI CRM?

No code options to deploy workflows and CRM abilities Review collected by and hosted on G2.com.

What do you dislike about Creatio AI CRM?

I like everything so far. Will keep the team posted if I find something . Review collected by and hosted on G2.com.

Response from Irene Trofimova of Creatio AI CRM

Thank you for the review, Meeta! We're glad Creatio AI CRM's no-code options make it easy to deploy workflows and CRM capabilities that support your customer lifecycle processes. We appreciate you keeping us posted and look forward to hearing more as you continue exploring the platform!

Patrick S.

Mid-Market (51-1000 emp.)

6/11/2026

"Flexible development and rapid advancement"

5/5

What do you like best about Creatio AI CRM?

Flexibility in development and rapid further development Review collected by and hosted on G2.com.

What do you dislike about Creatio AI CRM?

Sometimes the loading times of individual pages are very long Review collected by and hosted on G2.com.

Response from Irene Trofimova of Creatio AI CRM

Thank you for your review, Patrick! We are pleased that the flexibility in development and the rapid pace of innovation of Creatio AI CRM help your team stay organized – with automated workflows that save time and reduce errors. We appreciate your feedback on the loading time of individual pages and have forwarded it to our product team to further optimize the user experience.

Mike P.

Senior Manager

Management Consulting

Enterprise (> 1000 emp.)

6/12/2026

Business partner of the seller or seller's competitor, not included in G2 scores.

"Prebuilt Agents and Workflows Make Launching Fast and Easy"

5/5

What do you like best about Creatio AI CRM?

Prebuilt agents and workflows make it faster to launch Review collected by and hosted on G2.com.

What do you dislike about Creatio AI CRM?

Still not well known in the enterprise makes it harder to get approved Review collected by and hosted on G2.com.

Response from Irene Trofimova of Creatio AI CRM

Thank you for the review, Mike! We're glad the prebuilt AI Agents and workflows in Creatio AI CRM help you launch faster and reduce friction for users. Getting to value quickly is a core strength of our no-code platform. We appreciate your perspective on enterprise awareness. Growing Creatio's presence among enterprise organizations is a key priority for us. Thanks for your support!

Karolina D.

Enterprise (> 1000 emp.)

6/11/2026

"Powerful No-Code Capabilities"

5/5

What do you like best about Creatio AI CRM?

No code capabilities which allow to quickly expand the tool Review collected by and hosted on G2.com.

What do you dislike about Creatio AI CRM?

Too high cistomization sometimes cannot handle out of the box Creatio solutions Review collected by and hosted on G2.com.

Response from Irene Trofimova of Creatio AI CRM

Thank you for the review, Karolina! We're glad Creatio AI CRM's no-code capabilities let your team quickly expand the platform and manage the full sales opportunity lifecycle. We appreciate your feedback on balancing extensive customization with out-of-the-box solutions and have shared it with our product team.

Bharath B.

Sr Solution Designer

Enterprise (> 1000 emp.)

6/12/2026

"Fast Deployment and Scaling with AI Enabled by Default"

4.5/5

What do you like best about Creatio AI CRM?

AI default enablement, speed to deploy and scaling Review collected by and hosted on G2.com.

What do you dislike about Creatio AI CRM?

Time to learn can be reduced with some innovative approaches Review collected by and hosted on G2.com.

Response from Irene Trofimova of Creatio AI CRM

Thank you for the review, Bharath! We're glad Creatio AI CRM's built-in AI, speed to deploy, and scalability stand out for your team. Native AI automation and fast time to value are at the core of our no-code platform. We appreciate your suggestion on the learning curve. Creatio Academy offers documentation, guides, and training to help teams get up to speed, and we've shared your input with our team.