Link copied to clipboard # Creatio AI CRM vs Dynamics 365 Sales Comparison - What are their main differences? Share [ Export ](/compare/creatio-ai-crm/dynamics-365-sales/export.csv) Creatio AI CRMMicrosoft Dynamics 365 Sales[+ Add Product](#) Pricing **Creatio AI CRM** **Starting at $40.00** 1 user Per Month · Growth **Dynamics 365 Sales** **$210** /month per user · Dynamics 365 Plan **Pricing Insights** from reviews Time to Implement **Creatio AI CRM** 4 months Based on 50 responses **Dynamics 365 Sales** 4 months Based on 96 responses Return on Investment **Creatio AI CRM** 12 months6 months sooner Based on 39 responses **Dynamics 365 Sales** 18 months Based on 72 responses Perceived Cost **Creatio AI CRM** $$$$$ **Dynamics 365 Sales** $$$$$ Average Discount **Creatio AI CRM** 11% **Dynamics 365 Sales** 16%5% more ![Creatio AI CRM](https://images.g2crowd.com/uploads/product/hd_favicon/1930c008594df667c29cb97114fb1d5a/creatio-ai-crm.svg "Creatio AI CRM") ![Dynamics 365 Sales](https://images.g2crowd.com/uploads/product/hd_favicon/4f78b7a6cf55be3072d0203c78e0e657/dynamics-365-sales.png "Dynamics 365 Sales") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **Creatio AI CRM** [ Ease of Use (32) ](https://www.g2.com/products/creatio-ai-crm/reviews?filters%5Bsentiment_snippet%5D=1469766&qs=pros-and-cons#reviews)[ Efficiency (21) ](https://www.g2.com/products/creatio-ai-crm/reviews?filters%5Bsentiment_snippet%5D=1465686&qs=pros-and-cons#reviews)[ Learning Curve (10) ](https://www.g2.com/products/creatio-ai-crm/reviews?filters%5Bsentiment_snippet%5D=1469384&qs=pros-and-cons#reviews)[ Missing Features (10) ](https://www.g2.com/products/creatio-ai-crm/reviews?filters%5Bsentiment_snippet%5D=1469375&qs=pros-and-cons#reviews) **Dynamics 365 Sales** [ Ease of Use (21) ](https://www.g2.com/products/dynamics-365-sales/reviews?filters%5Bsentiment_snippet%5D=1519878&qs=pros-and-cons#reviews)[ Integrations (11) ](https://www.g2.com/products/dynamics-365-sales/reviews?filters%5Bsentiment_snippet%5D=1519800&qs=pros-and-cons#reviews)[ Learning Curve (13) ](https://www.g2.com/products/dynamics-365-sales/reviews?filters%5Bsentiment_snippet%5D=1520507&qs=pros-and-cons#reviews)[ Complexity (8) ](https://www.g2.com/products/dynamics-365-sales/reviews?filters%5Bsentiment_snippet%5D=1520463&qs=pros-and-cons#reviews) Integrations **Creatio AI CRM** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_9f42297d7913e61f2fd4d3a96e2f9e74/anthology-student.png "Product Avatar Image") Anthology Student ](https://www.g2.com/products/anthology-student/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_82ea150f41561aee9527718563a87d3e/forsta.jpg "Product Avatar Image") Forsta ](https://www.g2.com/products/forsta/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_0fe1247bb1ae3d476bf6e9dbd470cf7d/gtm-workspace-powered-by-zoominfo.png "Product Avatar Image") GTM Workspace - Powered by ZoomInfo ](https://www.g2.com/products/gtm-workspace-powered-by-zoominfo/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_c9c02185b2606c5e58ac5c37522d55fe/pandadoc.png "Product Avatar Image") PandaDoc ](https://www.g2.com/products/pandadoc/reviews)[ View all ](https://www.g2.com/products/creatio-ai-crm/integrations) **Dynamics 365 Sales** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_92f791c125019514c13f2138425a640b/hubspot-sales-hub.png "Product Avatar Image") HubSpot Sales Hub ](https://www.g2.com/products/hubspot-sales-hub/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_0e8863a7d0763a54bbe9b93cb7529d6a/microsoft-microsoft-dynamics-365-business-central.jpg "Product Avatar Image") Microsoft Dynamics 365... ](https://www.g2.com/products/microsoft-microsoft-dynamics-365-business-central/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_033aa224b72b00b72e8860e4e6401efc/microsoft-excel.png "Product Avatar Image") Microsoft Excel ](https://www.g2.com/products/microsoft-excel/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_69054bc7d40597b06fc3905720ccc914/microsoft-outlook.png "Product Avatar Image") Outlook ](https://www.g2.com/products/microsoft-outlook/reviews)[ View all ](https://www.g2.com/products/dynamics-365-sales/integrations) Screenshots **Creatio AI CRM** ![Creatio AI CRM screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1530683/Creatio-screenshot.png) **Dynamics 365 Sales** ![Dynamics 365 Sales screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/8113/New_Opportunity_form_wPresence.png) **Ratings** from reviews Meets Requirements **Creatio AI CRM** 9.1 9.1229 **Dynamics 365 Sales** 8.1 8.11,294 Ease of Use **Creatio AI CRM** 8.9 8.9297 **Dynamics 365 Sales** 7.4 7.41,300 Ease of Setup **Creatio AI CRM** 8.3 8.3197 **Dynamics 365 Sales** 7.2 7.2421 Ease of Admin **Creatio AI CRM** 8.6 8.6121 **Dynamics 365 Sales** 7.6 7.6386 Quality of Support **Creatio AI CRM** 9.1 9.1227 **Dynamics 365 Sales** 7.5 7.51,135 Has the product been a good partner in doing business? **Creatio AI CRM** 9.2 9.2120 **Dynamics 365 Sales** 7.8 7.8381 Product Direction (% positive) **Creatio AI CRM** 9.2 9.2212 **Dynamics 365 Sales** 6.3 6.31,268 **Features** ratings from reviews CRM[Hide 141 FeaturesShow 141 Features](javascript:void(0);) 8.8 238 7.9 1,205 Sales Force Automation Contact & Account Management 9.0(won by 0.9) 159 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 8.1 966 | Verified Partner Relationship Mgmt. (PRM) 8.9(won by 1.0) 93 (There is a greater than 0.5 difference between this product's rating and its competitors) 7.9 678 | Verified Opportunity & Pipeline Mgmt. 8.9(won by 1.0) 147 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 7.9 908 | Verified Task / Activity Management 8.7(won by 0.9) 149 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 7.8 972 | Verified Territory & Quota Management 8.6(won by 1.0) 118 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 7.6 735 | Verified Desktop Integration 8.7(won by 0.8) 133 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 7.9 870 | Verified Product & Price List Management 8.6(won by 1.0) 130 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 7.6 729 | Verified Quote & Order Management 8.8(won by 1.0) 126 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 7.8 722 | Verified Customer Contract Management 8.9(won by 0.9) 122 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 8.0 767 | Verified Contract/License Management Not enough data Not enough data Marketing Automation Email Marketing 8.8(won by 1.2) 134 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 7.6 753 | Verified Campaign Management 8.9(won by 1.4) 126 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 7.5 731 | Verified Lead Management 9.1(won by 1.2) 146 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 7.9 823 | Verified Marketing ROI Analytics 8.9(won by 1.3) 110 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 7.6 641 | Verified Email Management Not enough data Not enough data File Management Not enough data Not enough data Deal Management Not enough data Not enough data Customer Support Case Management 9.1(won by 1.1) 125 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 8.0 707 | Verified Customer Support Portal 8.7(won by 0.9) 115 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 7.8 671 | Verified Knowledge Base 8.8(won by 0.9) 130 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 7.9 693 | Verified Call Center Features 8.8(won by 1.1) 111 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 7.7 602 | Verified Support Analytics 9.1(won by 1.2) 115 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 7.9 629 | Verified Workflow Management Not enough data Not enough data Opportunity Management Not enough data Not enough data Sales Pipeline Management Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Calendar Management Not enough data Not enough data Pipeline Management Not enough data Not enough data Content Management Not enough data Not enough data Communication Management Not enough data Not enough data Visual Analytics Not enough data Not enough data Template Management Not enough data Not enough data Predictive Analytics Not enough data Not enough data Document Management Not enough data Not enough data Channel Management Not enough data Not enough data Commission Management Not enough data Not enough data Field Sales Management Not enough data Not enough data Reporting & Analytics Reporting 8.8(won by 0.9) 149 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 7.9 896 | Verified Dashboards 9.0(won by 1.1) 157 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 7.9 945 | Verified Forecasting 8.7(won by 1.0) 120 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 7.7 783 | Verified Mobile & Social Mobile User Support 8.5(won by 1.1) 122 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 7.4 620 | Verified Social Collaboration Features 8.6(won by 1.1) 115 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 7.5 555 | Verified Social Network Integration 8.5(won by 0.9) 110 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 7.6 549 | Verified Third-Party Integrations Not enough data Not enough data Social Media Integration Not enough data Not enough data Customer Support Not enough data Not enough data Multi-Channel Social Integration Not enough data Not enough data Platform Customization 8.8(won by 0.7) 118 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 8.1 294 | Verified Workflow Capability 9.2(won by 1.1) 118 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 8.1 310 | Verified User, Role, and Access Management 8.8(won by 0.6) 98 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 8.2 303 | Verified Internationalization 8.6(won by 0.7) 72 (There is a greater than 0.5 difference between this product's rating and its competitors) 7.9 228 | Verified Sandbox / Test Environments 8.8(won by 0.9) 81 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 7.9 250 | Verified Document & Content Mgmt. 8.7(won by 0.8) 83 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 7.9 278 | Verified Performance and Reliability 8.6(won by 0.9) 103 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 7.7 293 | Verified Output Document Generation 8.6(won by 0.8) 77 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 7.8 255 | Verified Mobile Access Not enough data Not enough data Lead Generation Not enough data Not enough data Integration Data Import & Export Tools 8.8(won by 0.9) 98 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 7.9 298 | Verified Integration APIs 8.8(won by 1.0) 86 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 7.8 235 | Verified Breadth of Partner Applications 8.4(won by 0.8) 78 (There is a greater than 0.5 difference between this product's rating and its competitors) 7.6 240 | Verified Third-Party Integration Not enough data Not enough data Internal Chat Integration Not enough data Not enough data Collaboration Tools Not enough data Not enough data Prospecting Tools Not enough data Not enough data Real-Time Data Not enough data Not enough data Generative AI AI Text Generation 9.1(won by 1.2) 29 (There is a greater than 0.5 difference between this product's rating and its competitors) 7.9 18 Generative AI Not enough data Not enough data Proposal Generation Not enough data Not enough data Agentic AI - CRM Autonomous Task Execution 9.0(won by 0.7) 5 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.3 5 Multi-step Planning Not enough data 7.7(won by default) 5 Cross-system Integration Not enough data 8.3(won by default) 9 Adaptive Learning Not enough data 9.0(won by default) 5 Natural Language Interaction Not enough data 8.3(won by default) 5 Proactive Assistance Not enough data 9.0(won by default) 5 Decision Making Not enough data 9.0(won by default) 5 Calendar/Reminder System Not enough data Not enough data Additional Functionality Search/Filter Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Data Import/Export Not enough data Not enough data Lead Capture Not enough data Not enough data Batch Processing Not enough data Not enough data Email Tracking Not enough data Not enough data Tagging Not enough data Not enough data Pipeline Reports Not enough data Not enough data Drag & Drop Not enough data Not enough data Segmentation Not enough data Not enough data Customizable Fields Not enough data Not enough data Role-Based Permissions Not enough data Not enough data Interaction Tracking Not enough data Not enough data CRM Not enough data Not enough data Document Storage Not enough data Not enough data AI Copilot Not enough data Not enough data Contact Database Not enough data Not enough data Referral Tracking Not enough data Not enough data Quotes/Estimates Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Lead Qualification Not enough data Not enough data Marketing Automation Not enough data Not enough data Email Templates Not enough data Not enough data Sales Reports Not enough data Not enough data Customer Journey Mapping Not enough data Not enough data Reminders Not enough data Not enough data Lead Scoring Not enough data Not enough data Data Security Not enough data Not enough data Customizable Reports Not enough data Not enough data Calendar Sync Not enough data Not enough data For Startups Not enough data Not enough data Performance Metrics Not enough data Not enough data Sales Trend Analysis Not enough data Not enough data For iPad Devices Not enough data Not enough data Customizable Templates Not enough data Not enough data Activity Tracking Not enough data Not enough data Reporting & Statistics Not enough data Not enough data For Mac Devices Not enough data Not enough data Landing Pages/Web Forms Not enough data Not enough data Lead Nurturing Not enough data Not enough data Gamification Not enough data Not enough data Prioritization Not enough data Not enough data Web-based Deployment Not enough data Not enough data Softphone Not enough data Not enough data Single Sign On Not enough data Not enough data Customer Database Not enough data Not enough data Event Triggered Actions Not enough data Not enough data Mobile App Not enough data Not enough data Email Sequences Not enough data Not enough data Customer Segmentation Not enough data Not enough data Lead Assignment Not enough data Not enough data For Small Businesses Not enough data Not enough data Live Chat Not enough data Not enough data Business Card/Badge Scanning Not enough data Not enough data Data Visualization Not enough data Not enough data Customer Social Profiles Not enough data Not enough data Social Promotion Not enough data Not enough data Monitoring Not enough data Not enough data Engagement Tracking Not enough data Not enough data Social Media Monitoring Not enough data Not enough data Customer Engagement Not enough data Not enough data Sentiment Analysis Not enough data Not enough data Brand Tracking Not enough data Not enough data Audience Targeting Not enough data Not enough data Workflow Automation Not enough data Not enough data Sales Analytics[Hide 58 FeaturesShow 58 Features](javascript:void(0);) 8.8 29 8.6 23 Agentic AI - Sales Analytics Autonomous Task Execution Not enough data Not enough data Cross-system Integration Not enough data Not enough data Adaptive Learning Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Third-Party Integrations Not enough data Not enough data CRM Integration Not enough data Not enough data Data Sourcing Data Sourcing 8.9(won by 0.2) 23 8.7 22 Exporting & Sharing Data 8.9(won by 0.5) 24 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.4 22 Multi-Device Data Visualization 8.5(won by 0.2) 20 8.3 21 Interactive Dashboards 8.6(won by 0.4) 25 8.2 22 Data Segmentation 9.0(won by 0.3) 21 8.7 21 Predictive Analytics Lead Scoring 9.2(won by 0.5) 22 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.7 21 Opportunity Scoring 8.8(won by 0.1) 23 8.7 20 Risk Analysis 8.4(tied score) 20 8.4(tied score) 20 Live Forecasting 8.8(won by 0.4) 23 8.4 20 Budgeting/Forecasting Not enough data Not enough data Correlation Analysis Not enough data Not enough data Competitive Analysis Not enough data Not enough data Sales Trend Analysis Not enough data Not enough data Statistical Analysis Not enough data Not enough data Sales Management Live Pipeline Management 8.7 26 8.8(won by 0.1) 21 Sales Gamification 8.5 21 8.8(won by 0.3) 20 Account-Based Analytics 9.2(won by 0.8) 24 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.4 21 Activity Tracking 8.6 27 8.7(won by 0.1) 21 Predictive Analytics Not enough data Not enough data Visual Analytics Not enough data Not enough data Task Management Not enough data Not enough data Contact Management Not enough data Not enough data Lead Management Not enough data Not enough data Opportunity Management Not enough data Not enough data Workflow Management Not enough data Not enough data Additional Functionality Dynamic Modeling Not enough data Not enough data Lead Qualification Not enough data Not enough data Lead Capture Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Contact Database Not enough data Not enough data API Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Role-Based Permissions Not enough data Not enough data Collaboration Tools Not enough data Not enough data Dashboard Creation Not enough data Not enough data Modeling & Simulation Not enough data Not enough data Exception Reporting Not enough data Not enough data Generative AI Not enough data Not enough data Sales Reports Not enough data Not enough data Performance Metrics Not enough data Not enough data "What If" Scenarios Not enough data Not enough data Customizable Reports Not enough data Not enough data Data Import/Export Not enough data Not enough data AI Copilot Not enough data Not enough data Graphical Data Presentation Not enough data Not enough data Drag & Drop Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Business Process Control Not enough data Not enough data Multi-Currency Not enough data Not enough data Pipeline Reports Not enough data Not enough data Lead Capture[Hide 83 FeaturesShow 83 Features](javascript:void(0);) 8.7 11 Not enough data Agentic AI - Lead Capture Cross-system Integration Not enough data Not enough data Proactive Assistance Not enough data Not enough data Lead Monitoring Features 9.2(won by default) 8 Not enough data Performance 9.3(won by default) 10 Not enough data Identification 8.8(won by default) 7 Not enough data Lead Capture Not enough data Not enough data Data Capture Mobile 8.3(won by default) 8 Not enough data Websites 8.8(won by default) 8 Not enough data Social Media 7.9(won by default) 7 Not enough data Data 8.6(won by default) 7 Not enough data Analytics Export/Import 8.7(won by default) 9 Not enough data Reporting 8.8(won by default) 10 Not enough data Customization Web Forms 8.5(won by default) 8 Not enough data Personalization 8.6(won by default) 7 Not enough data Templates 9.0(won by default) 7 Not enough data Integration 9.0(won by default) 8 Not enough data Social Media Integration Not enough data Not enough data Customizable Forms Not enough data Not enough data Customizable Templates Not enough data Not enough data Additional Functionality Lead Segmentation Not enough data Not enough data Conversion Tracking Not enough data Not enough data Activity Dashboard Not enough data Not enough data A/B Testing Not enough data Not enough data AI Copilot Not enough data Not enough data Pipeline Management Not enough data Not enough data Drag & Drop Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Multi-Campaign Not enough data Not enough data Prospecting Tools Not enough data Not enough data Customizable Fields Not enough data Not enough data Lead Distribution Not enough data Not enough data Event Triggered Actions Not enough data Not enough data Engagement Tracking Not enough data Not enough data Generative AI Not enough data Not enough data Chat/Messaging Not enough data Not enough data CRM Not enough data Not enough data Email Marketing Not enough data Not enough data Template Management Not enough data Not enough data Lead Nurturing Not enough data Not enough data Customizable Branding Not enough data Not enough data Contact Management Not enough data Not enough data Contact Database Not enough data Not enough data Email Management Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Customer Segmentation Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Campaign Management Not enough data Not enough data Activity Tracking Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Data Extraction Not enough data Not enough data Lead Notifications Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Dashboard Not enough data Not enough data Business Card/Badge Scanning Not enough data Not enough data Lead Generation Not enough data Not enough data Customer Database Not enough data Not enough data Autoresponders Not enough data Not enough data Lead Qualification Not enough data Not enough data API Not enough data Not enough data Forms Management Not enough data Not enough data Visitor Tracking Not enough data Not enough data Lead Management Not enough data Not enough data Campaign Analytics Not enough data Not enough data Search/Filter Not enough data Not enough data Campaign Planning Not enough data Not enough data Lead Scoring Not enough data Not enough data Email Tracking Not enough data Not enough data Drip Campaigns Not enough data Not enough data Campaign Segmentation Not enough data Not enough data Lead Verification/Validation Not enough data Not enough data Source Tracking Not enough data Not enough data Calendar Management Not enough data Not enough data Reminders Not enough data Not enough data Interaction Tracking Not enough data Not enough data Opportunity Management Not enough data Not enough data Sales Reports Not enough data Not enough data Document Storage Not enough data Not enough data Sales Trend Analysis Not enough data Not enough data Monitoring Not enough data Not enough data For Sales Teams/Organizations Not enough data Not enough data Sales Forecasting Not enough data Not enough data Workflow Management Not enough data Not enough data Task Management Not enough data Not enough data Sales Coaching[Hide 50 FeaturesShow 50 Features](javascript:void(0);) Not enough data 8.6 6 Agentic AI - Sales Coaching Multi-step Planning Not enough data Not enough data Cross-system Integration Not enough data Not enough data Adaptive Learning Not enough data Not enough data Decision Making Not enough data Not enough data AI/Machine Learning Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Training Knowledge Base Not enough data 8.9(won by default) 6 Coaching Materials Not enough data 8.6(won by default) 6 Playbook Creation Not enough data 7.5(won by default) 6 Video Record Not enough data 8.6(won by default) 6 Feedback Review Not enough data 8.9(won by default) 6 Scorecard Not enough data 8.9(won by default) 6 Coaching Card Not enough data 8.6(won by default) 6 Leaderboard Not enough data 9.2(won by default) 6 Real-Time Updates Not enough data 8.6(won by default) 6 Competition Not enough data 8.6(won by default) 6 Notifications Not enough data 8.6(won by default) 6 Generative AI AI Text Summarization Not enough data Not enough data Generative AI Not enough data Not enough data Additional Functionality Performance Metrics Not enough data Not enough data Feedback Management Not enough data Not enough data AI Copilot Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Mobile Access Not enough data Not enough data Collaboration Tools Not enough data Not enough data Gamification Not enough data Not enough data Automatic Transcription Not enough data Not enough data Call Recording Not enough data Not enough data Sales Reports Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Commenting/Notes Not enough data Not enough data Built-in Course Authoring Not enough data Not enough data Learning Paths/Tracks Not enough data Not enough data Assessment Management Not enough data Not enough data Video Conferencing Not enough data Not enough data Conversation Intelligence Not enough data Not enough data Call Monitoring Not enough data Not enough data Goal Setting/Tracking Not enough data Not enough data Workflow Management Not enough data Not enough data Learning Management Not enough data Not enough data Content Management Not enough data Not enough data Training Management Not enough data Not enough data Document Management Not enough data Not enough data Content Library Not enough data Not enough data Recommendations Not enough data Not enough data Activity Dashboard Not enough data Not enough data Call Tracking Not enough data Not enough data Performance Management Not enough data Not enough data Onboarding Not enough data Not enough data Search/Filter Not enough data Not enough data Contact Center[Hide 68 FeaturesShow 68 Features](javascript:void(0);) 8.5 30 Not enough data Channels Voice 8.8(won by default) 17 | Verified Not enough data Social 8.1(won by default) 17 | Verified Not enough data Live Chat 8.2(won by default) 16 Not enough data Mobile SMS 8.3(won by default) 17 Not enough data Email 8.8(won by default) 19 Not enough data Generative AI AI Text-to-Speech 9.3(won by default) 5 Not enough data Generative AI Not enough data Not enough data Agentic AI - Contact Center Autonomous Task Execution Not enough data Not enough data Cross-system Integration Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Social Media Integration Not enough data Not enough data Computer Telephony Integration Not enough data Not enough data Functions Call Routing 8.5(won by default) 19 Not enough data Session Queuing 8.6(won by default) 18 Not enough data Concurrent Calling 8.9(won by default) 19 | Verified Not enough data Speech Analytics 8.5(won by default) 14 Not enough data Auto Dialer 7.9(won by default) 15 Not enough data IVR 8.4(won by default) 16 Not enough data Inbound Screen Pop 8.1(won by default) 16 | Verified Not enough data Persistent Data 8.5(won by default) 17 | Verified Not enough data Predictive Dialer Not enough data Not enough data Automated Routing Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Administrative Session Summary Notes 8.3(won by default) 19 | Verified Not enough data Administrator Access 9.3(won by default) 22 | Verified Not enough data Reporting & Dashboards 9.0(won by default) 23 | Verified Not enough data Session Recording 7.7(won by default) 15 Not enough data Agent Scheduling and Assignment 9.2(won by default) 18 Not enough data Callback Scheduling Not enough data Not enough data Activity Dashboard Not enough data Not enough data Call Reporting Not enough data Not enough data Additional Functionality API Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Call Transfer Not enough data Not enough data Data Import/Export Not enough data Not enough data Call Scripting Not enough data Not enough data Interaction Tracking Not enough data Not enough data Collaboration Tools Not enough data Not enough data Call Monitoring Not enough data Not enough data Customizable Reports Not enough data Not enough data Contact Management Not enough data Not enough data Activity Tracking Not enough data Not enough data Automatic Call Distribution Not enough data Not enough data Contact Database Not enough data Not enough data Chatbot Not enough data Not enough data Call Center Management Not enough data Not enough data Performance Management Not enough data Not enough data Call Tracking Not enough data Not enough data CRM Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Quality Management Not enough data Not enough data Agent Interface Not enough data Not enough data Queue Management Not enough data Not enough data Customer History Not enough data Not enough data Voice Mail Not enough data Not enough data Monitoring Not enough data Not enough data Call List Management Not enough data Not enough data Chat/Messaging Not enough data Not enough data Workforce Management Not enough data Not enough data Campaign Management Not enough data Not enough data AI Copilot Not enough data Not enough data Email Management Not enough data Not enough data Caller ID Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Digital Process Automation (DPA)[Hide 17 FeaturesShow 17 Features](javascript:void(0);) 8.9 17 Not enough data Digital Workflows Logic and Conditions 8.9(won by default) 11 Not enough data No-Code Or Low-Code 9.3(won by default) 15 Not enough data Document Management 9.0(won by default) 14 Not enough data Forms Data Mapping 9.2(won by default) 13 Not enough data Templates 9.0(won by default) 13 Not enough data Mobile-Friendly Forms 8.3(won by default) 13 Not enough data Automation Workflow Automation 9.3(won by default) 14 Not enough data Workflow Mapping 9.4(won by default) 12 Not enough data Real-Time Updates 8.8(won by default) 11 Not enough data Robotic Process Automation 8.2(won by default) 11 Not enough data Agentic AI - Digital Process Automation (DPA) Autonomous Task Execution Not enough data Not enough data Multi-step Planning Not enough data Not enough data Cross-system Integration Not enough data Not enough data Adaptive Learning Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Decision Making Not enough data Not enough data Workflow Management[Hide 49 FeaturesShow 49 Features](javascript:void(0);) 8.9 26 Not enough data Setup Activities 9.2(won by default) 22 Not enough data Flows 8.9(won by default) 22 Not enough data Dependencies 8.9(won by default) 19 Not enough data Notifications 9.1(won by default) 25 Not enough data Calendar Management Not enough data Not enough data Business Process Automation Not enough data Not enough data Management Updates 8.8(won by default) 20 Not enough data Audit Trail 8.9(won by default) 19 Not enough data Integration 8.7(won by default) 21 Not enough data Generative AI AI Text Generation 9.0(won by default) 10 Not enough data Generative AI Not enough data Not enough data Agentic AI - Workflow Management Autonomous Task Execution Not enough data Not enough data Multi-step Planning Not enough data Not enough data Cross-system Integration Not enough data Not enough data Adaptive Learning Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Decision Making Not enough data Not enough data Additional Functionality Drag & Drop Not enough data Not enough data Template Management Not enough data Not enough data Approval Process Control Not enough data Not enough data Customizable Dashboard Not enough data Not enough data Rules-Based Workflow Not enough data Not enough data Document Management Not enough data Not enough data Monitoring Not enough data Not enough data Progress Tracking Not enough data Not enough data Workflow Configuration Not enough data Not enough data Collaboration Tools Not enough data Not enough data Commenting/Notes Not enough data Not enough data Task Management Not enough data Not enough data Forms Management Not enough data Not enough data No-Code Not enough data Not enough data Data Import/Export Not enough data Not enough data Email Management Not enough data Not enough data Customizable Reports Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Graphical Workflow Editor Not enough data Not enough data Real-Time Data Not enough data Not enough data API Not enough data Not enough data Search/Filter Not enough data Not enough data AI Copilot Not enough data Not enough data Mobile Access Not enough data Not enough data Customizable Fields Not enough data Not enough data Activity Tracking Not enough data Not enough data Compliance Tracking Not enough data Not enough data Role-Based Permissions Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Project Workflow Not enough data Not enough data Activity Dashboard Not enough data Not enough data Help Desk[Hide 74 FeaturesShow 74 Features](javascript:void(0);) 8.8 7 Not enough data Ticket and Case Management Ticket Creation User Experience 8.7(won by default) 5 Not enough data Workflow Not enough data Not enough data Automated Response Not enough data Not enough data Service Level Agreement (SLA) Management Not enough data Not enough data Attachments/Screencasts Not enough data Not enough data Ticket Collaboration Not enough data Not enough data Customer/Contact Database Not enough data Not enough data Workflow Management Not enough data Not enough data Knowledge Base Management Not enough data Not enough data Ticket Management Not enough data Not enough data Call Center Management Not enough data Not enough data Queue Management Not enough data Not enough data Inbox Management Not enough data Not enough data Support Ticket Management Not enough data Not enough data Email Management Not enough data Not enough data Ticket Response User Experience Not enough data Not enough data Generative AI AI Text Generation Not enough data Not enough data AI Text Summarization Not enough data Not enough data Generative AI Not enough data Not enough data Agentic AI - Help Desk Autonomous Task Execution Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Communication Channels Live Chat Support 9.3(won by default) 5 Not enough data Voice 8.3(won by default) 5 Not enough data Customer Portal Not enough data Not enough data Email to Case Not enough data Not enough data Social Media Integration Not enough data Not enough data Video Chat Not enough data Not enough data Platform Activity Dashboard 8.3(won by default) 5 Not enough data Reporting Not enough data Not enough data Customization Not enough data Not enough data User, Role, and Access Management Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Mobile User Support Not enough data Not enough data Mobile Access Not enough data Not enough data Additional Functionality Automated Routing Not enough data Not enough data Chatbot Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Autoresponders Not enough data Not enough data AI Copilot Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data CRM Not enough data Not enough data Gamification Not enough data Not enough data Conversation Intelligence Not enough data Not enough data Customizable Fields Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Key Performance Indicators Not enough data Not enough data Collaboration Tools Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Voice Recognition Not enough data Not enough data Live Chat Not enough data Not enough data Task Automation Not enough data Not enough data IVR Not enough data Not enough data Language Detection Not enough data Not enough data Multiple Data Sources Not enough data Not enough data Predictive Analytics Not enough data Not enough data API Not enough data Not enough data Alerts/Escalation Not enough data Not enough data Data Security Not enough data Not enough data Interaction Tracking Not enough data Not enough data Prioritization Not enough data Not enough data Secure Data Storage Not enough data Not enough data Macros/Templated Responses Not enough data Not enough data Performance Metrics Not enough data Not enough data Single Sign On Not enough data Not enough data Mobile App Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Email Templates Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Automated Responses Not enough data Not enough data Data Import/Export Not enough data Not enough data Personalization Not enough data Not enough data Workflow Automation Not enough data Not enough data No-Code Development Platforms[Hide 54 FeaturesShow 54 Features](javascript:void(0);) 9.2 34 Not enough data User Interface Design WYSIWYG Editor 9.5(won by default) 23 Not enough data Customized Branding 8.8(won by default) 24 Not enough data App Templates 9.0(won by default) 25 Not enough data Workflow Management 9.5(won by default) 31 Not enough data Task Management Not enough data Not enough data Configurable Workflow Not enough data Not enough data Deployment Management Not enough data Not enough data Integrations Management Not enough data Not enough data Data Control Data Migration 8.8(won by default) 26 Not enough data Data Synchronization 9.0(won by default) 26 Not enough data Data Security 9.4(won by default) 25 Not enough data Agentic AI - No-Code Development Platforms Adaptive Learning Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Publishing Application Deployment 9.3(won by default) 25 Not enough data Platform Compatibility 9.2(won by default) 23 Not enough data Lifecycle Management 9.3(won by default) 23 Not enough data Mobile Access Not enough data Not enough data Additional Functionality Role-Based Permissions Not enough data Not enough data Real-Time Updates Not enough data Not enough data Graphical User Interface Not enough data Not enough data No-Code Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Data Visualization Not enough data Not enough data Customizable Fields Not enough data Not enough data Charting Not enough data Not enough data Integrated Development Environment Not enough data Not enough data Customizable Forms Not enough data Not enough data Generative AI Not enough data Not enough data API Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Agile Methodologies Not enough data Not enough data Web Forms Not enough data Not enough data Custom Development Not enough data Not enough data Offline Access Not enough data Not enough data Customizable Reports Not enough data Not enough data Visual Modeling Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Authentication Not enough data Not enough data Search/Filter Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Activity Dashboard Not enough data Not enough data AI Copilot Not enough data Not enough data Secure Data Storage Not enough data Not enough data Collaboration Tools Not enough data Not enough data Approval Process Control Not enough data Not enough data Web/Mobile App Development Not enough data Not enough data Data Import/Export Not enough data Not enough data Version Control Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Drag & Drop Not enough data Not enough data For No-Code Development Not enough data Not enough data Performance Metrics Not enough data Not enough data Pre-Built Modules Not enough data Not enough data Show 12 feature categories with incomplete data Artificial Intelligence[Hide 37 FeaturesShow 37 Features](javascript:void(0);) Not enough data Not enough data Additional Functionality Tagging Not enough data Not enough data Natural Language Processing Not enough data Not enough data Data Extraction Not enough data Not enough data Multi-Language Not enough data Not enough data Predictive Analytics Not enough data Not enough data Drag & Drop Not enough data Not enough data Speech Recognition Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Data Storage Management Not enough data Not enough data Virtual Personal Assistant (VPA) Not enough data Not enough data AI Copilot Not enough data Not enough data Customer Segmentation Not enough data Not enough data Collaboration Tools Not enough data Not enough data Data Import/Export Not enough data Not enough data Generative AI Not enough data Not enough data For eCommerce Not enough data Not enough data Role-Based Permissions Not enough data Not enough data Customizable Branding Not enough data Not enough data Search/Filter Not enough data Not enough data Monitoring Not enough data Not enough data Document Management Not enough data Not enough data API Not enough data Not enough data Data Visualization Not enough data Not enough data Trend Analysis Not enough data Not enough data Machine Learning Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Alerts/Escalation Not enough data Not enough data Performance Metrics Not enough data Not enough data Real-Time Data Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Mobile App Not enough data Not enough data Multiple Data Sources Not enough data Not enough data For Sales Teams/Organizations Not enough data Not enough data Sentiment Analysis Not enough data Not enough data Activity Dashboard Not enough data Not enough data Chatbot Not enough data Not enough data Workflow Automation Not enough data Not enough data Call & Contact Center[Hide 47 FeaturesShow 47 Features](javascript:void(0);) Not enough data Not enough data Additional Functionality Call Reporting Not enough data Not enough data Automatic Call Distribution Not enough data Not enough data Call Whispering Not enough data Not enough data Callback Scheduling Not enough data Not enough data CRM Not enough data Not enough data Call Tagging Not enough data Not enough data Dashboard Not enough data Not enough data Call Recording Not enough data Not enough data Alerts/Escalation Not enough data Not enough data AI Copilot Not enough data Not enough data Call Transcription Not enough data Not enough data Queue Management Not enough data Not enough data Manual Dialer Not enough data Not enough data Call Tracking Not enough data Not enough data Auto-Dialer Not enough data Not enough data Call Monitoring Not enough data Not enough data Activity Tracking Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Contact Management Not enough data Not enough data Sentiment Analysis Not enough data Not enough data Progressive Dialer Not enough data Not enough data Voice Recognition Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Monitoring Not enough data Not enough data IVR Not enough data Not enough data Call Logging Not enough data Not enough data Chatbot Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Outbound Call Center Not enough data Not enough data Interaction Tracking Not enough data Not enough data Voice Mail Not enough data Not enough data Call Routing Not enough data Not enough data Automated Responses Not enough data Not enough data API Not enough data Not enough data Call Transfer Not enough data Not enough data AI Summarization Not enough data Not enough data Call Center Management Not enough data Not enough data Inbound Call Center Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Chat/Messaging Not enough data Not enough data Predictive Dialer Not enough data Not enough data Blended Call Center Not enough data Not enough data Caller ID Not enough data Not enough data Generative AI Not enough data Not enough data Performance Management Not enough data Not enough data Computer Telephony Integration Not enough data Not enough data Call Scripting Not enough data Not enough data AI Customer Support Agents[Hide 36 FeaturesShow 36 Features](javascript:void(0);) Not enough data Not enough data Compliance Management Compliance Management Not enough data Not enough data Knowledge Base Management Knowledge Base Management Not enough data Not enough data Conversational AI Conversational AI Not enough data Not enough data CRM Integration CRM Integration Not enough data Not enough data Ticket Management Ticket Management Not enough data Not enough data Performance Metrics Performance Metrics Not enough data Not enough data Speech Recognition Speech Recognition Not enough data Not enough data Data Security Data Security Not enough data Not enough data Inquiry Routing Inquiry Routing Not enough data Not enough data Human-in-the-loop (HITL) Human-in-the-loop (HITL) Not enough data Not enough data Autonomous Task Execution Autonomous Task Execution Not enough data Not enough data Third-Party Integration Third-Party Integration Not enough data Not enough data Interaction Tracking Interaction Tracking Not enough data Not enough data Proactive Chat Proactive Chat Not enough data Not enough data Contextual Guidance Contextual Guidance Not enough data Not enough data Dashboard Dashboard Not enough data Not enough data Communications Management Communications Management Not enough data Not enough data Agentic Task Execution Agentic Task Execution Not enough data Not enough data Sentiment Analysis Sentiment Analysis Not enough data Not enough data Natural Language Processing Natural Language Processing Not enough data Not enough data Customer Query Resolution - AI Customer Support Agents Automated Ticket Resolution Not enough data Not enough data Contextual Response Generation Not enough data Not enough data Sentiment Analysis Not enough data Not enough data Knowledge Base Utilization Not enough data Not enough data Multilingual Support Not enough data Not enough data Customer Interaction Automation - AI Customer Support Agents Proactive Customer Outreach Not enough data Not enough data Feedback Collection Not enough data Not enough data Escalation Handling Not enough data Not enough data Workflow Optimization Not enough data Not enough data Automation Customer Interaction Automation Not enough data Not enough data Feedback Collection Not enough data Not enough data Document Processing Not enough data Not enough data Autonomy Independent Decision Making Not enough data Not enough data Adaptive Responses Not enough data Not enough data Task Execution Not enough data Not enough data Problem Solving Not enough data Not enough data Retail Distributed Order Management Systems[Hide 8 FeaturesShow 8 Features](javascript:void(0);) Not enough data Not enough data Administration Dashboards Not enough data Not enough data Reports & Analytics Not enough data Not enough data Inventory Control Inventory Management Not enough data Not enough data Inventory Sourcing Not enough data Not enough data Omni-Channel Customer Service Not enough data Not enough data Order Fulfillment Not enough data Not enough data Order Management Not enough data Not enough data Integrations Not enough data Not enough data AI Agent Builders[Hide 43 FeaturesShow 43 Features](javascript:void(0);) Not enough data Not enough data Customization - AI Agent Builders Tone Customization Not enough data Not enough data Natural Language Configuration Not enough data Not enough data Security Guardrails Not enough data Not enough data API Security Not enough data Not enough data Data Security Not enough data Not enough data Authentication Not enough data Not enough data Functionality - AI Agent Builders Omni-channel Support Not enough data Not enough data Agent Branding Not enough data Not enough data Proactive Response Capabilities Not enough data Not enough data Seamless Human Escalation Not enough data Not enough data Multimedia Support Not enough data Not enough data Multi-Modal Input Support Not enough data Not enough data Data and Analytics - AI Agent Builders Analytics & Reporting Not enough data Not enough data Contextual Awareness Not enough data Not enough data Data Privacy Compliance Not enough data Not enough data Integration - AI Agent Builders Workflow Automation Not enough data Not enough data API Usage Not enough data Not enough data Platform Interoperability Not enough data Not enough data CRM Data Integration Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Additional Functionality Version Control Not enough data Not enough data Scalability Not enough data Not enough data Personalization Not enough data Not enough data Data Extraction Not enough data Not enough data Webhooks Not enough data Not enough data API Not enough data Not enough data Natural Language Processing Not enough data Not enough data Fallback Handling Not enough data Not enough data Drag & Drop Not enough data Not enough data Multiple LLM Models Not enough data Not enough data Built-in AI Assistant Not enough data Not enough data Automated Testing Not enough data Not enough data Data Governance Not enough data Not enough data Collaboration Tools Not enough data Not enough data Pre-built Templates Not enough data Not enough data Agent Design Tools Not enough data Not enough data Deep Learning Not enough data Not enough data Model Training Not enough data Not enough data Analytics Not enough data Not enough data Single Sign On Not enough data Not enough data Debugging Not enough data Not enough data Deployment Management Not enough data Not enough data Proactive Error Detection Not enough data Not enough data Retail Analytics[Hide 24 FeaturesShow 24 Features](javascript:void(0);) Not enough data Not enough data Data Management Data types Not enough data Not enough data Consolidation Not enough data Not enough data Correction Not enough data Not enough data Cleansing Not enough data Not enough data Validation Not enough data Not enough data Analytics KPIs Not enough data Not enough data Forecasting Not enough data Not enough data Reports and Dashboards Not enough data Not enough data Predictive analytics Not enough data Not enough data Mobile Mobile application Not enough data Not enough data Mobile dashboard Not enough data Not enough data Platform Additional Functionality Cloud Not enough data Not enough data On-Premise Not enough data Not enough data Integration Marketplace Not enough data Not enough data Retail POS Not enough data Not enough data Other software Not enough data Not enough data Generative AI AI Text Generation Not enough data Not enough data Agentic AI - Retail Analytics Autonomous Task Execution Not enough data Not enough data Multi-step Planning Not enough data Not enough data Cross-system Integration Not enough data Not enough data Adaptive Learning Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Decision Making Not enough data Not enough data AI Sales Assistant[Hide 60 FeaturesShow 60 Features](javascript:void(0);) Not enough data Not enough data Lead Facilitation Customer-facing Chatbot Not enough data Not enough data Lead Qualification Not enough data Not enough data Lead Follow-up Not enough data Not enough data Meeting Scheduling Not enough data Not enough data Organization Opportunity and Pipeline Management Not enough data Not enough data Data Entry Not enough data Not enough data Integrations / APIs Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Meeting Management Not enough data Not enough data Calendar Management Not enough data Not enough data Call Management Not enough data Not enough data Document Management Not enough data Not enough data Contact Management Not enough data Not enough data Task Management Not enough data Not enough data Lead Management Not enough data Not enough data Content Management Not enough data Not enough data Notes Management Not enough data Not enough data Sales Activity Management Not enough data Not enough data Email Management Not enough data Not enough data Performance Analysis Coaching Not enough data Not enough data Peformance Tracking Not enough data Not enough data Email Tracking Not enough data Not enough data Call Tracking Not enough data Not enough data Sales Analysis ROI Forecasting Not enough data Not enough data Sales Forecasting Not enough data Not enough data Generative AI AI Text Generation Not enough data Not enough data AI Text Summarization Not enough data Not enough data Generative AI Not enough data Not enough data Agentic AI - AI Sales Assistant Autonomous Task Execution Not enough data Not enough data Multi-step Planning Not enough data Not enough data Cross-system Integration Not enough data Not enough data Adaptive Learning Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Decision Making Not enough data Not enough data AI/Machine Learning Not enough data Not enough data Additional Functionality Email Response Control Not enough data Not enough data Speech Recognition Not enough data Not enough data Customer Engagement Not enough data Not enough data Dashboard Not enough data Not enough data Chat/Messaging Not enough data Not enough data AI Writing Assistant Not enough data Not enough data For Sales Teams/Organizations Not enough data Not enough data Sales Automation Not enough data Not enough data Alerts/Notifications Not enough data Not enough data CRM Not enough data Not enough data Predictive Analytics Not enough data Not enough data Lead Scoring Not enough data Not enough data Templates Not enough data Not enough data Reminders Not enough data Not enough data Email Templates Not enough data Not enough data SMS Messaging Not enough data Not enough data Personalization Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Conversation Intelligence Not enough data Not enough data Lead Engagement Not enough data Not enough data Customer Database Not enough data Not enough data AI Copilot Not enough data Not enough data Omnichannel Outreach Not enough data Not enough data Workflow Automation Not enough data Not enough data Lead Generation[Hide 5 FeaturesShow 5 Features](javascript:void(0);) Not enough data Not enough data Lead Generation Lead Builder Not enough data Not enough data CRM Integration Not enough data Not enough data Marketing Automation Integration Not enough data Not enough data Social Media Integration Not enough data Not enough data Data Import & Export Tools Not enough data Not enough data Lead Intelligence[Hide 11 FeaturesShow 11 Features](javascript:void(0);) Not enough data Not enough data Lead Intelligence Lead Validation Not enough data Not enough data Lead Enrichment Not enough data Not enough data Lead Quality Not enough data Not enough data Lead Analysis Not enough data Not enough data Browser Extension Not enough data Not enough data External Data Sourcing Not enough data Not enough data Lead Verification Not enough data Not enough data Agentic AI - Lead Intelligence Cross-system Integration Not enough data Not enough data Artificial Intelligence - Lead Intelligence Lead Scoring & Prioritization Not enough data Not enough data Intent Signal Analysis Not enough data Not enough data Data Enrichment Not enough data Not enough data AI Marketing Agents[Hide 54 FeaturesShow 54 Features](javascript:void(0);) Not enough data Not enough data Performance Optimization & Learning - AI Marketing Agents Send-Time Optimization Not enough data Not enough data Autonomous A/B Testing Not enough data Not enough data Autonomous Campaign Orchestration - AI Marketing Agents End-to-End Campaign Execution Not enough data Not enough data Goal-Based Campaign Planning Not enough data Not enough data Cross-Channel Orchestration Not enough data Not enough data Real-Time Campaign Adaptation Not enough data Not enough data Conversational Campaign Setup Not enough data Not enough data AI Content Generation - AI Marketing Agents AI Copy Generation Not enough data Not enough data Personalized Content Creation Not enough data Not enough data Dynamic Content Optimization Not enough data Not enough data Generative AI Not enough data Not enough data Lead Generation Not enough data Not enough data Ad Optimization Not enough data Not enough data Audience Intelligence & Segmentation - AI Marketing Agents Predictive Modeling Not enough data Not enough data Behavioral Triggering Not enough data Not enough data Predictive Audience Segmentation Not enough data Not enough data Marketing Automation Not enough data Not enough data AI Writing Assistant Not enough data Not enough data Integrations & Data Connectivity - AI Marketing Agents Event & Data Ingestion Not enough data Not enough data CRM & CDP Integration Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Additional Functionality Grammar Check Not enough data Not enough data Campaign Analytics Not enough data Not enough data For Marketing and Advertising Not enough data Not enough data AI Copilot Not enough data Not enough data Content Ideas Not enough data Not enough data Trend Analysis Not enough data Not enough data SMS Marketing Not enough data Not enough data Performance Metrics Not enough data Not enough data Email Marketing Not enough data Not enough data Chat/Messaging Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Competitor Monitoring Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Content Marketing Not enough data Not enough data API Not enough data Not enough data Predictive Analytics Not enough data Not enough data Personalization Not enough data Not enough data Template Management Not enough data Not enough data Behavior Analytics Not enough data Not enough data AI/Machine Learning Not enough data Not enough data Text Editing Not enough data Not enough data Collaboration Tools Not enough data Not enough data Dashboard Not enough data Not enough data Campaign Management Not enough data Not enough data SEO Management Not enough data Not enough data Natural Language Processing Not enough data Not enough data Product Recommendations Not enough data Not enough data Tone Selection Not enough data Not enough data Chatbot Not enough data Not enough data Keyword Research Tools Not enough data Not enough data Marketing Management Not enough data Not enough data Brand Guidelines Not enough data Not enough data Omnichannel Outreach Not enough data Not enough data Revenue Operations & Intelligence (RO&I)[Hide 26 FeaturesShow 26 Features](javascript:void(0);) Not enough data Not enough data Revenue Sourcing and Forecasting Revenue History Not enough data Not enough data Pipeline Management Not enough data Not enough data Dashboard Analytics Not enough data Not enough data Multi-Device Data Visualization Not enough data Not enough data Data Segmentation Not enough data Not enough data Revenue Operations Cadence Not enough data Not enough data Predictive Forecasting Not enough data Not enough data CRM Data Enrichment Calendar Sync Not enough data Not enough data Email Activity Capture Not enough data Not enough data Conversation Intelligence Not enough data Not enough data Marketing Leads Not enough data Not enough data Contact Capture Not enough data Not enough data Account Management Nonengaged Accounts Not enough data Not enough data Account optimization Not enough data Not enough data Historical Patterns Not enough data Not enough data Rep Performance Not enough data Not enough data Account Engagement Not enough data Not enough data Historical Win/Loss Patterns Not enough data Not enough data Agentic AI - Revenue Operations & Intelligence (RO&I) Autonomous Task Execution Not enough data Not enough data Cross-system Integration Not enough data Not enough data Adaptive Learning Not enough data Not enough data Proactive Assistance Not enough data Not enough data Decision Making Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Social Media Integration Not enough data Not enough data Website Integration Not enough data Not enough data AI Agents[Hide 7 FeaturesShow 7 Features](javascript:void(0);) Not enough data Not enough data Agentic AI - AI Agents Autonomous Task Execution Not enough data Not enough data Multi-step Planning Not enough data Not enough data Cross-system Integration Not enough data Not enough data Adaptive Learning Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Decision Making Not enough data Not enough data User Insights Reviewers' Company Size [![Creatio AI CRM](https://images.g2crowd.com/uploads/product/hd_favicon/1930c008594df667c29cb97114fb1d5a/creatio-ai-crm.svg "Creatio AI CRM")](https://www.g2.com/products/creatio-ai-crm/reviews) Creatio AI CRM Small-Business(50 or fewer emp.) 39.8% Mid-Market(51-1000 emp.) 44.9% Enterprise(\> 1000 emp.) 15.3% [![Dynamics 365 Sales](https://images.g2crowd.com/uploads/product/hd_favicon/4f78b7a6cf55be3072d0203c78e0e657/dynamics-365-sales.png "Dynamics 365 Sales")](https://www.g2.com/products/dynamics-365-sales/reviews) Dynamics 365 Sales Small-Business(50 or fewer emp.) 31.1% Mid-Market(51-1000 emp.) 39.5% Enterprise(\> 1000 emp.) 29.5% Small-Business (50 or fewer emp.) 39.8% 31.1% Mid-Market (51-1000 emp.) 44.9% 39.5% Enterprise (\> 1000 emp.) 15.3% 29.5% Reviewers' Industry [![Creatio AI CRM](https://images.g2crowd.com/uploads/product/hd_favicon/1930c008594df667c29cb97114fb1d5a/creatio-ai-crm.svg "Creatio AI CRM")](https://www.g2.com/products/creatio-ai-crm/reviews) Creatio AI CRM Information Technology and Services 16.0% Computer Software 10.0% Banking 7.2% Financial Services 6.3% Consulting 2.8% Other 57.7% [![Dynamics 365 Sales](https://images.g2crowd.com/uploads/product/hd_favicon/4f78b7a6cf55be3072d0203c78e0e657/dynamics-365-sales.png "Dynamics 365 Sales")](https://www.g2.com/products/dynamics-365-sales/reviews) Dynamics 365 Sales Information Technology and Services 12.7% Computer Software 8.3% Marketing and Advertising 3.9% Retail 3.9% Financial Services 3.9% Other 67.3% FAQs ## Creatio AI CRM vs Microsoft Dynamics 365 Sales FAQs Generated using AI Last updated: August 14, 2026 ### What is the difference between Microsoft Dynamics 365 Sales vs Creatio? Creatio stands out for higher reviewer satisfaction, especially in ease of use and support, while Microsoft Dynamics 365 Sales is favored for its Microsoft ecosystem integration. | | [Microsoft Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) | [Creatio](https://www.g2.com/products/creatio/reviews) | | --- | --- | --- | | G2 Rating (reviews) | 3.8/5 (1,623 reviews) | 4.6/5 (359 reviews) | | Largest Segment | Mid-Market | Mid-Market | | Ease of Setup score | 7.2 | 8.3 | | Quality of Support score | 7.5 | 9.1 | | Top Reviewer-Cited Strength | Integrations (11 all-time mentions) | Ease of Use (32 all-time mentions) | ### How do the pricing models of Microsoft Dynamics 365 Sales and Creatio compare? Creatio is rated higher for value, with a stronger Price/Cost satisfaction score than Microsoft Dynamics 365 Sales. - **Microsoft Dynamics 365 Sales:** In recent reviews, several reviewers mention that the platform can be expensive and that licensing is complex, with some noting the risk of overbuying features. - **Creatio:** Reviewers highlight that while Creatio's pricing is high compared to competitors, they are more satisfied with the value received, as reflected in its higher Price/Cost satisfaction score. ### What are the best alternatives to Microsoft Dynamics 365 Sales and Creatio? The top 3 alternatives to Microsoft Dynamics 365 Sales and Creatio are Agentforce Sales, ActiveCampaign, and HubSpot Sales Hub. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [Microsoft Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) | 3.8/5 (1,623 reviews) | Mid-Market | Reviewers note complex licensing and risk of overbuying | Integrations (11 all-time mentions) | | [Creatio](https://www.g2.com/products/creatio/reviews) | 4.6/5 (359 reviews) | Mid-Market | Pricing is high but satisfaction is strong | Ease of Use (32 all-time mentions) | | [Agentforce Sales](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) | 4.4/5 (25,875 reviews) | Mid-Market | — | Customizability and ecosystem | | [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) | 4.4/5 (14,780 reviews) | Small-Business | — | Automation and marketing integration | | [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) | 4.4/5 (13,909 reviews) | Small-Business | — | User-friendly interface | ### Which CRM features should I prioritize when comparing Microsoft Dynamics 365 Sales and Creatio? Buyers should prioritize ease of use, integrations, automation, customization, and support quality when comparing Microsoft Dynamics 365 Sales and Creatio. - **Ease of Use:** Microsoft Dynamics 365 Sales: 21 all-time mentions; Creatio: 32 all-time mentions - **Integrations:** Microsoft Dynamics 365 Sales: 11 all-time mentions; Creatio: 13 all-time mentions (easy integrations) - **Automation:** Microsoft Dynamics 365 Sales: 8 all-time mentions; Creatio: 21 all-time mentions (efficiency) - **Customization:** Microsoft Dynamics 365 Sales: 9 all-time mentions; Creatio: 16 all-time mentions (flexibility) - **Support Quality:** Microsoft Dynamics 365 Sales: Quality of Support score 7.5; Creatio: 9.1 ### What are the pros and cons of Microsoft Dynamics 365 Sales vs Creatio? Creatio's headline strength is ease of use, while Microsoft Dynamics 365 Sales is most recognized for its integrations with the Microsoft ecosystem. - **Microsoft Dynamics 365 Sales strengths:** Integrations (11 all-time mentions), lead management (11), customization (9), automation (8), pipeline management (6), efficiency (7). - **Microsoft Dynamics 365 Sales trade-offs:** Learning curve (13 all-time mentions), complexity (8), not intuitive (7), expensive (6), time-consuming (6). - **Creatio strengths:** Ease of use (32 all-time mentions), efficiency (21), flexibility (16), easy integrations (13), intuitive interface (13), customer support (12), user interface (11). - **Creatio trade-offs:** Reviewers mention high pricing compared to competitors and occasional complexity in advanced customizations. ### Is Microsoft Dynamics 365 Sales or Creatio better for small businesses? Creatio is the better fit for small businesses, with higher satisfaction scores and strong ease-of-use sentiment. - **Microsoft Dynamics 365 Sales:** Largest segment is Mid-Market; reviewers note complexity and a steeper learning curve, which can be challenging for small businesses. - **Creatio:** Largest segment is Mid-Market; reviewers consistently highlight ease of use, flexibility, and rapid implementation, making it more accessible for smaller organizations. ### Which CRM platform has better integrations? Creatio is favored for integrations, with more reviewers citing easy integrations and flexibility. - **Microsoft Dynamics 365 Sales:** Integrations with Microsoft Teams and Microsoft Power BI are cited in recent reviews, with 11 all-time mentions for integrations. - **Creatio:** Easy integrations are mentioned in 13 all-time reviews, with reviewers highlighting the platform's adaptability and API integration capabilities. ### How do Microsoft Dynamics 365 Sales and Creatio compare on customer support? Creatio outperforms Microsoft Dynamics 365 Sales on Quality of Support by a margin of 1.6 points (9.1 vs 7.5). - **Microsoft Dynamics 365 Sales:** Reviewers describe support as generally helpful but note variability, with some citing slow response times and the need for technical expertise. - **Creatio:** Reviewers consistently praise customer support, highlighting 24/7 availability and responsiveness, with 12 all-time mentions for customer support. ### Which is easier to implement, Microsoft Dynamics 365 Sales or Creatio? Creatio leads Microsoft Dynamics 365 Sales on Ease of Setup by 1.1 points (8.3 vs 7.2), a material difference. - **Microsoft Dynamics 365 Sales:** Reviewers note that setup can be complex, often requiring technical expertise or external consultants, and mention a steep learning curve for new users. - **Creatio:** Reviewers highlight rapid implementation, no-code setup, and ease of configuration, with many citing quick deployment and minimal technical barriers. ### Which product has better Data? Creatio is favored for Data, with higher satisfaction and more frequent reviewer mentions. - **Microsoft Dynamics 365 Sales:** Data is cited in recent reviews for real-time access and analytics; reviewers mention robust reporting and centralized data management. - **Creatio:** Data is frequently mentioned as a strength, with reviewers highlighting clean data, single source of truth, and strong data management capabilities. 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