Creatio AI CRM Reviews & Product Details

Creatio is an AI CRM and workflow platform where people and AI agents work together -with no limits on users, agents, or scale. Creatio helps midsize and large organizations run customer workflows in the AI era. This innovative platform enables organizations to create and manage workflows effortlessly, allowing users to focus on their core business activities while automating routine tasks. With millions of workflows operating daily, Creatio supports a diverse clientele across 100 countries, emphasizing a commitment to genuine care for its clients and partners. The platform is particularly beneficial for businesses seeking to enhance their operational efficiency without requiring extensive technical expertise. Its target audience includes small to large enterprises across various industries, particularly those looking to leverage technology to improve customer engagement and internal processes. Creatio's offerings cater to a wide range of use cases, from marketing automation and sales management to customer service optimization, making it a versatile solution for businesses aiming to adapt to the evolving market landscape. Key features of Creatio include the Creatio Studio, a no-code platform that allows users to build custom applications and AI agents using intuitive visual designers and natural language processing. This empowers users to create tailored solutions that meet their specific business needs without relying on traditional coding methods. Additionally, the CRM suite integrates embedded AI agents across Creatio Marketing, Sales, and Service, enhancing user experience and providing actionable insights to drive decision-making. Creatio also offers a specialized Financial Services CRM platform and industry-specific workflows across 19 verticals, ensuring that businesses can find solutions that resonate with their unique operational requirements. The availability of a marketplace with various add-ons further extends the platform's capabilities, allowing organizations to customize their experience and enhance functionality as needed. Recognized as a Leader and Strong Performer in prestigious Gartner and Forrester reports, Creatio stands out in its category by combining user-friendly design with powerful automation and AI-driven insights, making it an attractive option for businesses aiming to elevate their customer relationship management efforts. With its headquarters in Boston, MA, and a global presence of 1000 employees across ten offices in 25 countries, $300M revenue. Creatio has established long-lasting relationships with thousands of customers and over 500 partners worldwide. This extensive network underscores the platform's reliability and commitment to delivering value to its users, positioning Creatio as a trusted partner in the realm of AI agents, CRM, and workflow automation.

Seller

Creatio

Discussions

Creatio AI CRM Community

Languages Supported

Arabic, Bulgarian, Czech, Danish, German, English, French, Hebrew, Hungarian, Indonesian, Italian, Dutch, Polish, Portuguese, Russian, Spanish, Turkish, Ukrainian

Solution Type

All-in-One

Overview by

Kate Bazhan

Used by DB Schenker and 2 others

Beta

Pricing

Pricing provided by Creatio AI CRM.

Growth

$40.00

Per User Per Month

View More Pricing Information

Creatio AI CRM Integrations

(18)

Verified by Creatio AI CRM

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Creatio AI CRM Reviews FAQs

Generated using AI

Last updated: Nov 01, 2026

What is Creatio AI CRM, and what problem is it built to solve?

Creatio AI CRM is an agentic CRM and workflow platform built around no-code tools and AI. It addresses the need to manage customer-facing work and business processes across marketing, sales, and service.

What languages does Creatio AI CRM support?

Creatio AI CRM supports 16 languages, including Arabic, Dutch, English, French, Hebrew, and others.

What company sizes and industries is Creatio AI CRM the best fit for?

Creatio AI CRM is used by positive-review teams across small, mid-market, and enterprise organizations, with the strongest presence in mid-market companies. The industries represented span several sectors, including:

Company sizes: Mid-market teams, alongside small businesses and enterprises.
Financial services: Banking, insurance, and related organizations.
Technology and consulting: Information technology, software, and consulting.
Other represented industries: Manufacturing, telecommunications, pharmaceuticals, retail, and transportation.

How long does it take to implement Creatio AI CRM across a team?

Implementation timelines vary with the scope of the rollout and customization, but 1–3 months is the most commonly reported range. Other teams describe both shorter launches and implementations that take longer.

What customer support options does Creatio AI CRM provide, and how do users find the overall support experience?

Support includes email/help desk, phone support, and 24/7 live-rep assistance, with self-serve resources such as FAQs and a knowledge base. The experience is often described as helpful and knowledgeable, particularly when teams need guidance with setup or troubleshooting; response speed can vary, and some users would like clearer support communication or easier access to help.

What is the experience like for teams switching to Creatio AI CRM from another tool?

Teams have moved to Creatio AI CRM from products such as Salesforce and Microsoft Dynamics, as well as from legacy, homegrown, or other CRM systems. The change is often driven by a desire for more flexible low-code customization, easier process automation, and a more configurable experience; users also describe consolidating separate sales, service, or marketing tools. The transition can involve learning the platform and adapting established processes, while teams value being able to shape workflows and interfaces around their needs.

What features or capabilities could make Creatio AI CRM even more useful?

The most useful improvements would make common configuration tasks easier and give teams more control over everyday work. Recurring opportunities include:

Make more data-model, bulk-editing, and advanced business-rule tasks accessible through no-code tools.
Improve reporting and dashboard flexibility, including clearer setup and stronger data visualization.
Expand and refine the user experience across mobile, interface customization, and navigation.

How useful do Creatio AI CRM users find its AI features in everyday use?

Creatio AI CRM users find its AI capabilities promising and helpful for reducing manual work, speeding up CRM development, and supporting business processes, though some teams are still exploring or implementing them. Listed capabilities include:

AI agents for business operations: Text generation and summarization, customer interaction automation, lead generation, and personalization.
AI agents: Autonomous task execution, multi-step planning, and proactive assistance.

Day-to-day feedback describes AI and agents as valuable for streamlining work, while some users want more mature capabilities and express concern about AI usage costs.

G2 reviews are authentic and verified.

Here's how.

Verified User in Insurance

Mid-Market (51-1000 emp.)

10/15/2026

"Intuitive Low-Code Platform with a Truly Useful Partner Ecosystem"

5/5

What do you like best about Creatio AI CRM?

Intuitive and low-code. It’s easy to implement, and the partner ecosystem is genuinely useful. It’s also easy to learn, so getting started doesn’t take much time. Review collected by and hosted on G2.com.

What do you dislike about Creatio AI CRM?

Integration is challenging for inhouse application and system of records Review collected by and hosted on G2.com.

Response from Irene Trofimova of Creatio AI CRM

Thank you for the thoughtful review! We’re glad your team finds Creatio AI CRM intuitive and quick to learn, and that our no-code platform and partner ecosystem made implementation smooth.

We hear you on integrating in-house applications and systems of record. Creatio supports this through open APIs, ready-made connectors on Creatio Marketplace, and Creatio AI Studio, where teams can build AI Agents and AI automation workflows that bring core-system data straight into CRM processes. Our team and partners would be glad to help you plan the best integration approach for your setup. Just reach out to your Customer Success Manager.

Nitesh S.

Manager Project Management- Quant Research

Enterprise (> 1000 emp.)

5/2/2026

"One of the Best Project Management Tools for Tracking Changes and Attachments"

4.5/5

What do you like best about Creatio AI CRM?

This is one of the best Project management tool I came across. the best thing is to upload almost unlimited attachment files with activity done on projects which can be tracked with date and time allowing to review changes in scope and build on that. Review collected by and hosted on G2.com.

What do you dislike about Creatio AI CRM?

It has slow responding server which can be optimized for better utilisation and user experience Review collected by and hosted on G2.com.

Response from Irene Trofimova of Creatio AI CRM

Nitesh, thank you for your thoughtful review!

We’re really glad to hear that Creatio helps you effectively track project workflows, manage attachments, and maintain a clear history of changes. Having everything aligned in one place is exactly what we aim to deliver to our customers!

We also appreciate your honest feedback regarding server responsiveness. Our team is working on improvements in this area as I am writing this reply.

Thanks again for taking the time to share your experience!

Verified User in Oil & Energy

Enterprise (> 1000 emp.)

10/8/2026

Business partner of the seller or seller's competitor, not included in G2 scores.

"Easy to Implement with Highly Usable Business Processes"

4.5/5

What do you like best about Creatio AI CRM?

Easy to implement, with business processes that are very usable. Review collected by and hosted on G2.com.

What do you dislike about Creatio AI CRM?

Loading pages takes so long. It’s really slow to refresh and to log in. Review collected by and hosted on G2.com.

Response from Irene Trofimova of Creatio AI CRM

Thank you for the review and for implementing Creatio AI CRM for your clients! We're glad the platform is easy to implement and that its no-code business processes are so usable in your projects. We're sorry about the slow page loads, refreshes, and logins. Performance matters, and we've shared your feedback with the teams responsible, including for the Creatio Success Portal. If you can share specific examples, please contact our support team so we can look into them. Thanks for helping customers bring CRM, AI Agents, and AI automation to life with Creatio!

Astrid V.

Program Manager

Enterprise (> 1000 emp.)

6/11/2026

"Disruptive Approach and Effortless Deployment"

5/5

What do you like best about Creatio AI CRM?

I like the disruptive way this product approaches things, and I also appreciate how easy it is to deploy. Review collected by and hosted on G2.com.

What do you dislike about Creatio AI CRM?

The support could probably be improved to better help achieve our business goals. Review collected by and hosted on G2.com.

Response from Irene Trofimova of Creatio AI CRM

Thank you for the review, Astrid! We're glad Creatio AI CRM's disruptive approach and easy deployment helped your team move beyond a typical CRM and automate your trade process in just a few weeks. That's the speed our no-code platform is built for. We appreciate your feedback on aligning support more closely with your business goals and have shared it with our customer success team.

Bonarge R.

Enterprise (> 1000 emp.)

6/12/2026

"Simple Integration that Optimizes Banking Flow"

5/5

What do you like best about Creatio AI CRM?

I really like the way we can build solutions with Creatio. I especially value the CRM, the 360 view, and BPMN. Additionally, the integration with the API was extremely simple. Review collected by and hosted on G2.com.

What do you dislike about Creatio AI CRM?

I think the front-end interface could improve Review collected by and hosted on G2.com.

Response from Irene Trofimova of Creatio AI CRM

Thank you for your review, Bonarge! We are glad that the 360 customer view, BPMN-based process automation, and the simple API integration of Creatio AI CRM help you streamline loan processes and improve customer experience. We appreciate your comments on the user interface and have shared them with our product team as we continue to improve Freedom UI.

Philip D.

6/12/2026

"Streamlining internal sales processes"

5/5

What do you like best about Creatio AI CRM?

How simple and easy it is to use yet is so intuitive with so many robust capabilities and features. Review collected by and hosted on G2.com.

What do you dislike about Creatio AI CRM?

Nothing Review collected by and hosted on G2.com.

Response from Irene Trofimova of Creatio AI CRM

Thank you for the review, Philip! We're glad Creatio AI CRM combines ease of use with robust capabilities, and that it's helping streamline your sales and recruitment processes. A 360-degree view of accounts and customers is at the heart of what we deliver on our no-code platform. Thanks for choosing Creatio!

Verified User in Accounting

Mid-Market (51-1000 emp.)

6/11/2026

"Incredibly Flexible Platform with Rapid Adoption"

5/5

What do you like best about Creatio AI CRM?

The platform is incredibly flexible, allowing customization for any industry with rapid adoption. Review collected by and hosted on G2.com.

What do you dislike about Creatio AI CRM?

Implementation is handled by a robust network of partners. The partners have great expertise but the eventual transition to self-service can be confusing. Review collected by and hosted on G2.com.

Response from Irene Trofimova of Creatio AI CRM

Thank you for the review! We're glad Creatio AI CRM's flexibility lets you tailor the platform to your industry with rapid adoption, and that it gives your team clear visibility into customer contact history to prioritize outreach. We appreciate your feedback on the move from partner-led implementation to self-service. Creatio Academy offers documentation and training to help teams manage the platform independently, and we've shared your input with our partner team.

Daniel W.

Owner

Small-Business (50 or fewer emp.)

7/19/2026

"Easy to Use—Creatio Has Been Great for My Business"

5/5

What do you like best about Creatio AI CRM?

Easy to use. I have been using creatio for my business and it turned out great Review collected by and hosted on G2.com.

What do you dislike about Creatio AI CRM?

Pricing is too high as compared to competitors Review collected by and hosted on G2.com.

Response from Irene Trofimova of Creatio AI CRM

Thank you for the review, Daniel! We're glad Creatio AI CRM is easy to use and handles your sales CRM end-to-end. That's what we want every business to experience. Thanks for choosing Creatio!

Verified User in Marketing and Advertising

Mid-Market (51-1000 emp.)

10/8/2026

"Great AI Modules Supporting Many Business Areas"

4.5/5

What do you like best about Creatio AI CRM?

AI modules which provide great support for many business areas Review collected by and hosted on G2.com.

What do you dislike about Creatio AI CRM?

Just heard about the system and getting inspired Review collected by and hosted on G2.com.

Response from Irene Trofimova of Creatio AI CRM

Thank you for sharing your first impressions! We're glad the AI capabilities in Creatio AI CRM inspired you and that you see their potential across so many business areas. A great next step is Creatio AI Studio, where you can explore how AI Agents and AI automation support sales, marketing, and service on one no-code platform. Creatio Academy and a free trial are also great ways to get hands-on. We'd love to hear what stands out as you explore further!

Christine B.

Vice President & Project Manager

Mid-Market (51-1000 emp.)

6/11/2026

"Director of Project Management"

5/5

What do you like best about Creatio AI CRM?

With the 10x update, the possibilities feel endless. Review collected by and hosted on G2.com.

What do you dislike about Creatio AI CRM?

During implementation, it’s difficult to understand what the platform can do and what its capabilities are. This is more directed towards the implementation partners not keeping us informed Review collected by and hosted on G2.com.

Response from Irene Trofimova of Creatio AI CRM

Thank you for the review, Christine! We're glad the Creatio 10x release has opened up so many possibilities, and that Creatio AI CRM is helping your commercial and business banking teams track prospects and opportunities. We appreciate your feedback on visibility into platform capabilities during implementation and have shared it with our partner team. Creatio Academy is also a great resource for exploring everything the platform offers, from no-code workflow automation to AI Agents in Creatio AI Studio.