Creatio AI CRM Reviews & Product Details

Creatio is an AI CRM and workflow platform where people and AI agents work together -with no limits on users, agents, or scale. Creatio helps midsize and large organizations run customer workflows in the AI era. This innovative platform enables organizations to create and manage workflows effortlessly, allowing users to focus on their core business activities while automating routine tasks. With millions of workflows operating daily, Creatio supports a diverse clientele across 100 countries, emphasizing a commitment to genuine care for its clients and partners. The platform is particularly beneficial for businesses seeking to enhance their operational efficiency without requiring extensive technical expertise. Its target audience includes small to large enterprises across various industries, particularly those looking to leverage technology to improve customer engagement and internal processes. Creatio's offerings cater to a wide range of use cases, from marketing automation and sales management to customer service optimization, making it a versatile solution for businesses aiming to adapt to the evolving market landscape. Key features of Creatio include the Creatio Studio, a no-code platform that allows users to build custom applications and AI agents using intuitive visual designers and natural language processing. This empowers users to create tailored solutions that meet their specific business needs without relying on traditional coding methods. Additionally, the CRM suite integrates embedded AI agents across Creatio Marketing, Sales, and Service, enhancing user experience and providing actionable insights to drive decision-making. Creatio also offers a specialized Financial Services CRM platform and industry-specific workflows across 19 verticals, ensuring that businesses can find solutions that resonate with their unique operational requirements. The availability of a marketplace with various add-ons further extends the platform's capabilities, allowing organizations to customize their experience and enhance functionality as needed. Recognized as a Leader and Strong Performer in prestigious Gartner and Forrester reports, Creatio stands out in its category by combining user-friendly design with powerful automation and AI-driven insights, making it an attractive option for businesses aiming to elevate their customer relationship management efforts. With its headquarters in Boston, MA, and a global presence of 1000 employees across ten offices in 25 countries, $300M revenue. Creatio has established long-lasting relationships with thousands of customers and over 500 partners worldwide. This extensive network underscores the platform's reliability and commitment to delivering value to its users, positioning Creatio as a trusted partner in the realm of AI agents, CRM, and workflow automation.

Seller

Creatio

Discussions

Creatio AI CRM Community

Languages Supported

Arabic, Bulgarian, Czech, Danish, German, English, French, Hebrew, Hungarian, Indonesian, Italian, Dutch, Polish, Portuguese, Russian, Spanish, Turkish, Ukrainian

Solution Type

All-in-One

Overview by

Kate Bazhan

Used by DB Schenker and 2 others

Beta

Pricing

Pricing provided by Creatio AI CRM.

Growth

$40.00

Per User Per Month

View More Pricing Information

Creatio AI CRM Integrations

(18)

Verified by Creatio AI CRM

Show More Integrations

Creatio AI CRM Reviews FAQs

Generated using AI

Last updated: Nov 01, 2026

What is Creatio AI CRM, and what problem is it built to solve?

Creatio AI CRM is an agentic CRM and workflow platform built around no-code tools and AI. It addresses the need to manage customer-facing work and business processes across marketing, sales, and service.

What languages does Creatio AI CRM support?

Creatio AI CRM supports 16 languages, including Arabic, Dutch, English, French, Hebrew, and others.

What company sizes and industries is Creatio AI CRM the best fit for?

Creatio AI CRM is used by positive-review teams across small, mid-market, and enterprise organizations, with the strongest presence in mid-market companies. The industries represented span several sectors, including:

Company sizes: Mid-market teams, alongside small businesses and enterprises.
Financial services: Banking, insurance, and related organizations.
Technology and consulting: Information technology, software, and consulting.
Other represented industries: Manufacturing, telecommunications, pharmaceuticals, retail, and transportation.

How long does it take to implement Creatio AI CRM across a team?

Implementation timelines vary with the scope of the rollout and customization, but 1–3 months is the most commonly reported range. Other teams describe both shorter launches and implementations that take longer.

What customer support options does Creatio AI CRM provide, and how do users find the overall support experience?

Support includes email/help desk, phone support, and 24/7 live-rep assistance, with self-serve resources such as FAQs and a knowledge base. The experience is often described as helpful and knowledgeable, particularly when teams need guidance with setup or troubleshooting; response speed can vary, and some users would like clearer support communication or easier access to help.

What is the experience like for teams switching to Creatio AI CRM from another tool?

Teams have moved to Creatio AI CRM from products such as Salesforce and Microsoft Dynamics, as well as from legacy, homegrown, or other CRM systems. The change is often driven by a desire for more flexible low-code customization, easier process automation, and a more configurable experience; users also describe consolidating separate sales, service, or marketing tools. The transition can involve learning the platform and adapting established processes, while teams value being able to shape workflows and interfaces around their needs.

What features or capabilities could make Creatio AI CRM even more useful?

The most useful improvements would make common configuration tasks easier and give teams more control over everyday work. Recurring opportunities include:

Make more data-model, bulk-editing, and advanced business-rule tasks accessible through no-code tools.
Improve reporting and dashboard flexibility, including clearer setup and stronger data visualization.
Expand and refine the user experience across mobile, interface customization, and navigation.

How useful do Creatio AI CRM users find its AI features in everyday use?

Creatio AI CRM users find its AI capabilities promising and helpful for reducing manual work, speeding up CRM development, and supporting business processes, though some teams are still exploring or implementing them. Listed capabilities include:

AI agents for business operations: Text generation and summarization, customer interaction automation, lead generation, and personalization.
AI agents: Autonomous task execution, multi-step planning, and proactive assistance.

Day-to-day feedback describes AI and agents as valuable for streamlining work, while some users want more mature capabilities and express concern about AI usage costs.

G2 reviews are authentic and verified.

Here's how.

Iwona O.

Mid-Market (51-1000 emp.)

10/8/2026

"Complex Yet Comprehensive for Work Speed Enhancement"

5/5

What do you like best about Creatio AI CRM?

I like that Creatio is complex, putting everything I need in one place, which helps me to speed up my work. Review collected by and hosted on G2.com.

What do you dislike about Creatio AI CRM?

Nothing Review collected by and hosted on G2.com.

Response from Irene Trofimova of Creatio AI CRM

Thank you for the review, Iwona! We're glad Creatio AI CRM brings everything you need together in one place and helps you speed up your work. A comprehensive, unified CRM and workflow automation platform is exactly what we aim to deliver. Thanks for choosing Creatio!

Krzysztof R.

Mid-Market (51-1000 emp.)

10/8/2026

"Brilliant AI in Creatio"

5/5

What do you like best about Creatio AI CRM?

AI in Creatio is brilliant. It’s great for CRM. Review collected by and hosted on G2.com.

What do you dislike about Creatio AI CRM?

I don’t find any issue right now. But I’m still exploring the platform. Review collected by and hosted on G2.com.

Response from Irene Trofimova of Creatio AI CRM

Thank you for the review, Krzysztof! We're glad you find the AI in Creatio AI CRM brilliant and that it's helping you build CRM solutions for your clients faster. As you keep exploring, Creatio AI Studio and AI Twin are great places to see how AI Agents and AI automation can speed up delivery even more on our no-code platform. Enjoy the journey, and we'd love to hear what you discover!

ŁK

Łukasz K.

Small-Business (50 or fewer emp.)

10/8/2026

"Sleek AI Agents and Robots That Look Great"

4/5

What do you like best about Creatio AI CRM?

AI, Agents, how it looks like, robots, events Review collected by and hosted on G2.com.

What do you dislike about Creatio AI CRM?

Some configuration issues, sometimes support take a long time Review collected by and hosted on G2.com.

Response from Irene Trofimova of Creatio AI CRM

Thank you for the review, Łukasz!

We're glad you enjoy the AI Agents. Creatio AI Studio is built to help partners like you deliver AI automation and CRM solutions faster. We're sorry about the configuration issues and slow support responses you've run into. That's not the experience we want for our customers, and we've shared your feedback with our support and product teams. If anything is still open, please contact your Creatio partner manager so we can help resolve it quickly.

Hubert P.

Mid-Market (51-1000 emp.)

10/8/2026

"Customizability That Outshines the Competition"

4.5/5

What do you like best about Creatio AI CRM?

Customizability better than competition like Salesforce. Review collected by and hosted on G2.com.

What do you dislike about Creatio AI CRM?

Amount of bugs. Frequent need for support Review collected by and hosted on G2.com.

Response from Irene Trofimova of Creatio AI CRM

Thank you for the review, Hubert! We're glad Creatio AI CRM's customizability stands out and that our no-code platform lets you automate workflows and tailor solutions to each client without compromise. We appreciate your candid feedback on platform stability. Delivering a reliable, seamless experience is a top priority, and we've shared your input with our product and quality teams. Our support team is always ready to help with anything that needs attention.

Verified User in Consulting

Mid-Market (51-1000 emp.)

10/8/2026

"Low-Code CRM with a Quick Learning Curve"

4/5

What do you like best about Creatio AI CRM?

It’s low-code, and the learning curve isn’t steep. I picked up the technology very quickly, even though I had no prior experience with CRMs. Review collected by and hosted on G2.com.

What do you dislike about Creatio AI CRM?

I believe some operations on the Data Model should be more accessible in the no-code experience. It would also help to have more bulk operations available, for example, on list pages. Review collected by and hosted on G2.com.

Response from Irene Trofimova of Creatio AI CRM

Thank you for the review! We're glad Creatio AI CRM's no-code approach made the learning curve easy, even without prior CRM experience, and that it helps you deliver fast CRM solutions for clients. We appreciate your suggestions on bringing more Data Model operations into the no-code experience and expanding bulk actions on list pages. We've shared both with our product team.

Horst H.

Mid-Market (51-1000 emp.)

6/12/2026

"Revolutionized Our Marketing with No-Code and AI Abilities"

4.5/5

What do you like best about Creatio AI CRM?

I like Creatio's no-code abilities, which makes it very easy to work with. I also appreciate the AI-powered features, which help speed up the time to value. The initial setup of Creatio was very easy, and it's really great overall, with not much to improve. Review collected by and hosted on G2.com.

What do you dislike about Creatio AI CRM?

Lowering AI consumption costs Review collected by and hosted on G2.com.

Response from Irene Trofimova of Creatio AI CRM

Thank you for the review, Horst! We're glad Creatio AI CRM's no-code platform and AI-powered features made setup easy and are speeding up time to value, helping your team drive more revenue at a lower cost of acquisition.

Krystian B.

Small-Business (50 or fewer emp.)

10/8/2026

"Client360: Gold Record and Marketing Companion Done Right"

4/5

What do you like best about Creatio AI CRM?

Client360 Marketing companion Gold record Review collected by and hosted on G2.com.

What do you dislike about Creatio AI CRM?

I have no functionalities that I dislike. Review collected by and hosted on G2.com.

Response from Irene Trofimova of Creatio AI CRM

Thank you for the review, Krystian! We're glad Client 360, the golden record, and the Marketing companion in Creatio AI CRM are working well for you. Bringing client data from many sources into one unified profile is what gives AI Agents and AI automation the full context they need. We look forward to helping you get even more from Creatio AI Studio as your business grows!

Suzanne S.

Global CRM Lead (Technical/IT)

Mid-Market (51-1000 emp.)

Originally submitted 10/21/2025

"Agile, Flexible, and User-Friendly—No Complaints!"

5/5

What do you like best about Creatio AI CRM?

Agile and flexible, a great UI, good team to support Review collected by and hosted on G2.com.

What do you dislike about Creatio AI CRM?

Nothing that I can think of, it’s a great product and a great supportive team Review collected by and hosted on G2.com.

Response from Irene Trofimova of Creatio AI CRM

Suzanne, thank you for your kind words! We’re glad Creatio’s flexibility and support team are helping you achieve global consistency and agility. We appreciate your trust and partnership.

simone b.

Small-Business (50 or fewer emp.)

6/11/2026

"Efficiency and Flexibility with Creatio"

4.5/5

What do you like best about Creatio AI CRM?

I like the speed of Creatio's development and the adherence to customer requests. The application manages to meet the customer's requests, so the customer does not have to adapt to the application. I find the initial cloud installation process excellent. Review collected by and hosted on G2.com.

What do you dislike about Creatio AI CRM?

the most critical thing is versioning, Mettoning Review collected by and hosted on G2.com.

Response from Irene Trofimova of Creatio AI CRM

Thank you for the review, Simone! We're glad Creatio AI CRM's speed of development and flexibility let you adapt the application to your customers' needs, not the other way around, and that the initial cloud setup went smoothly. It's great to hear our no-code platform helps you automate processes and manage customer activity effectively. We appreciate your feedback on versioning and have shared it with our product team.

Verified User in Health, Wellness and Fitness

Mid-Market (51-1000 emp.)

10/15/2026

"No-Code Flow Configuration Made Effortless"

4/5

What do you like best about Creatio AI CRM?

No code capability and the ability to configure flows with minimal effort Review collected by and hosted on G2.com.

What do you dislike about Creatio AI CRM?

Nothing comes to mind, but historically the mobile app was restricted, but that has now been resolved in recent versions Review collected by and hosted on G2.com.

Response from Irene Trofimova of Creatio AI CRM

Thank you for the review! We’re glad the no-code capabilities in Creatio AI CRM let your team configure flows with minimal effort. That’s what our platform is built for, from simple workflows to AI automation and AI Agents designed in Creatio AI Studio.

It’s great to hear the recent improvements to the Creatio mobile app have made a difference for you. We’ll keep investing in a seamless CRM experience on every device. Thanks for sharing your feedback!