Creatio AI CRM Reviews & Product Details

Creatio is an AI CRM and workflow platform where people and AI agents work together -with no limits on users, agents, or scale. Creatio helps midsize and large organizations run customer workflows in the AI era. This innovative platform enables organizations to create and manage workflows effortlessly, allowing users to focus on their core business activities while automating routine tasks. With millions of workflows operating daily, Creatio supports a diverse clientele across 100 countries, emphasizing a commitment to genuine care for its clients and partners. The platform is particularly beneficial for businesses seeking to enhance their operational efficiency without requiring extensive technical expertise. Its target audience includes small to large enterprises across various industries, particularly those looking to leverage technology to improve customer engagement and internal processes. Creatio's offerings cater to a wide range of use cases, from marketing automation and sales management to customer service optimization, making it a versatile solution for businesses aiming to adapt to the evolving market landscape. Key features of Creatio include the Creatio Studio, a no-code platform that allows users to build custom applications and AI agents using intuitive visual designers and natural language processing. This empowers users to create tailored solutions that meet their specific business needs without relying on traditional coding methods. Additionally, the CRM suite integrates embedded AI agents across Creatio Marketing, Sales, and Service, enhancing user experience and providing actionable insights to drive decision-making. Creatio also offers a specialized Financial Services CRM platform and industry-specific workflows across 19 verticals, ensuring that businesses can find solutions that resonate with their unique operational requirements. The availability of a marketplace with various add-ons further extends the platform's capabilities, allowing organizations to customize their experience and enhance functionality as needed. Recognized as a Leader and Strong Performer in prestigious Gartner and Forrester reports, Creatio stands out in its category by combining user-friendly design with powerful automation and AI-driven insights, making it an attractive option for businesses aiming to elevate their customer relationship management efforts. With its headquarters in Boston, MA, and a global presence of 1000 employees across ten offices in 25 countries, $300M revenue. Creatio has established long-lasting relationships with thousands of customers and over 500 partners worldwide. This extensive network underscores the platform's reliability and commitment to delivering value to its users, positioning Creatio as a trusted partner in the realm of AI agents, CRM, and workflow automation.

Seller

Creatio

Discussions

Creatio AI CRM Community

Languages Supported

Arabic, Bulgarian, Czech, Danish, German, English, French, Hebrew, Hungarian, Indonesian, Italian, Dutch, Polish, Portuguese, Russian, Spanish, Turkish, Ukrainian

Solution Type

All-in-One

Overview by

Kate Bazhan

Used by DB Schenker and 2 others

Beta

Pricing

Pricing provided by Creatio AI CRM.

Growth

$40.00

Per User Per Month

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Creatio AI CRM Integrations

(18)

Verified by Creatio AI CRM

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Creatio AI CRM Reviews FAQs

Generated using AI

Last updated: Nov 01, 2026

What is Creatio AI CRM, and what problem is it built to solve?

Creatio AI CRM is an agentic CRM and workflow platform built around no-code tools and AI. It addresses the need to manage customer-facing work and business processes across marketing, sales, and service.

What languages does Creatio AI CRM support?

Creatio AI CRM supports 16 languages, including Arabic, Dutch, English, French, Hebrew, and others.

What company sizes and industries is Creatio AI CRM the best fit for?

Creatio AI CRM is used by positive-review teams across small, mid-market, and enterprise organizations, with the strongest presence in mid-market companies. The industries represented span several sectors, including:

Company sizes: Mid-market teams, alongside small businesses and enterprises.
Financial services: Banking, insurance, and related organizations.
Technology and consulting: Information technology, software, and consulting.
Other represented industries: Manufacturing, telecommunications, pharmaceuticals, retail, and transportation.

How long does it take to implement Creatio AI CRM across a team?

Implementation timelines vary with the scope of the rollout and customization, but 1–3 months is the most commonly reported range. Other teams describe both shorter launches and implementations that take longer.

What customer support options does Creatio AI CRM provide, and how do users find the overall support experience?

Support includes email/help desk, phone support, and 24/7 live-rep assistance, with self-serve resources such as FAQs and a knowledge base. The experience is often described as helpful and knowledgeable, particularly when teams need guidance with setup or troubleshooting; response speed can vary, and some users would like clearer support communication or easier access to help.

What is the experience like for teams switching to Creatio AI CRM from another tool?

Teams have moved to Creatio AI CRM from products such as Salesforce and Microsoft Dynamics, as well as from legacy, homegrown, or other CRM systems. The change is often driven by a desire for more flexible low-code customization, easier process automation, and a more configurable experience; users also describe consolidating separate sales, service, or marketing tools. The transition can involve learning the platform and adapting established processes, while teams value being able to shape workflows and interfaces around their needs.

What features or capabilities could make Creatio AI CRM even more useful?

The most useful improvements would make common configuration tasks easier and give teams more control over everyday work. Recurring opportunities include:

Make more data-model, bulk-editing, and advanced business-rule tasks accessible through no-code tools.
Improve reporting and dashboard flexibility, including clearer setup and stronger data visualization.
Expand and refine the user experience across mobile, interface customization, and navigation.

How useful do Creatio AI CRM users find its AI features in everyday use?

Creatio AI CRM users find its AI capabilities promising and helpful for reducing manual work, speeding up CRM development, and supporting business processes, though some teams are still exploring or implementing them. Listed capabilities include:

AI agents for business operations: Text generation and summarization, customer interaction automation, lead generation, and personalization.
AI agents: Autonomous task execution, multi-step planning, and proactive assistance.

Day-to-day feedback describes AI and agents as valuable for streamlining work, while some users want more mature capabilities and express concern about AI usage costs.

G2 reviews are authentic and verified.

Here's how.

Kamesh M.

Asp .Net Developer

Information Technology and Services

Mid-Market (51-1000 emp.)

3/20/2026

"Flexible Low-Code Platform for Rapid Workflow Automation"

4.5/5

What do you like best about Creatio AI CRM?

What I like best about Creatio is its low-code platform, which allows rapid development and customization without heavy coding. As a developer, it’s easy to design workflows, automate business processes, and integrate with external systems. The platform is flexible, scalable, and provides a clean UI, making it efficient to build and deploy enterprise applications quickly. Review collected by and hosted on G2.com.

What do you dislike about Creatio AI CRM?

One drawback of Creatio is that while the low-code approach is powerful, it can become complex when implementing highly customized or advanced logic, sometimes requiring deeper technical knowledge. Review collected by and hosted on G2.com.

What problems is Creatio AI CRM solving and how is that benefiting you?

Creatio helps solve the challenge of building and managing business processes and CRM workflows efficiently without heavy development effort. It allows us to automate tasks, manage customer data, and streamline operations in one platform. This reduces manual work, speeds up development, and improves productivity. As a developer, it helps me deliver solutions faster while maintaining flexibility for customization and integration. Review collected by and hosted on G2.com.

Response from Irene Trofimova of Creatio AI CRM

Kamesh, thank you so much for such a detailed review.

We're excited to learn that you managed to optimize a vast range of manual processes to speed up development & improve productivity.

We cherish your honest feedback.

Verified User in Financial Services

Enterprise (> 1000 emp.)

10/8/2026

"Flexible, Highly Configurable CRM That Keeps Improving Our Sales Processes"

4.5/5

What do you like best about Creatio AI CRM?

We have been using Creatio as our sales CRM for five years and appreciate its flexibility and extensive capabilities. Its highly configurable low-code platform allows us to adapt workflows to our business needs and continuously improve our sales processes. Review collected by and hosted on G2.com.

What do you dislike about Creatio AI CRM?

While Creatio offers a wide range of features and flexibility, the pricing could be more competitive, especially for businesses looking to scale their usage. More flexible pricing options would make the platform even more attractive for long-term customers. Review collected by and hosted on G2.com.

Response from Irene Trofimova of Creatio AI CRM

Thank you for five years of partnership and for this thoughtful review! We're glad Creatio AI CRM's flexibility and configurable no-code platform help your team adapt workflows, centralize customer data, automate routine tasks, and keep improving sales pipeline visibility. We appreciate your feedback on pricing as usage scales. Creatio offers composable pricing so you pay for the capabilities you need, and your account manager would be glad to review options that fit your growth plans. We've also shared your input with our team. As you expand, we hope Creatio AI Studio and AI Agents bring even more AI automation to your sales processes!

Daria K.

Mid-Market (51-1000 emp.)

10/8/2026

"Simplified Workflow Management with Speed"

5/5

What do you like best about Creatio AI CRM?

I like that Creatio helps speed up my work and that it allows me to build things faster than our old solution. The configuration part is very fast if we know what we want to achieve, which I find very effective. Review collected by and hosted on G2.com.

What do you dislike about Creatio AI CRM?

- Review collected by and hosted on G2.com.

Response from Irene Trofimova of Creatio AI CRM

Thank you for the review, Daria! We're glad Creatio AI CRM helps you build solutions faster than your previous system and keeps all your workflows in one place. Fast, flexible configuration is at the core of our no-code platform, so teams can move from idea to working solution quickly. Thanks for choosing Creatio!

Lesia L.

Mid-Market (51-1000 emp.)

10/8/2026

"Promising Automation with Easy Setup"

5/5

What do you like best about Creatio AI CRM?

I like the agents in Creatio; they stand out to me. So far, Creatio looks great, and I'm looking forward to using it more to automate workflows. It seems easy to set up, which is a plus for my organization. Review collected by and hosted on G2.com.

What do you dislike about Creatio AI CRM?

Nothing Review collected by and hosted on G2.com.

Response from Irene Trofimova of Creatio AI CRM

Thank you for the review, Lesia!

We're glad AI Agents in Creatio AI CRM stood out to you and that the setup feels easy for your organization. Replacing manual processes with AI automation is exactly what our no-code platform is built for, and with Creatio AI Studio, your team can keep building and refining agents and workflows as your needs grow. We look forward to supporting you as you streamline your CRM and operations with Creatio!

Anna C.

Mid-Market (51-1000 emp.)

10/8/2026

"Flexible, Customizable CRM with Migration Challenges"

3.5/5

What do you like best about Creatio AI CRM?

I like Creatio for its flexibility and the better customizations it offers compared to Dynamics. Review collected by and hosted on G2.com.

What do you dislike about Creatio AI CRM?

I found the migration to the freedom version of Creatio to be a bit challenging. Review collected by and hosted on G2.com.

Response from Irene Trofimova of Creatio AI CRM

Thank you for the review, Anna! We're glad Creatio AI CRM's flexibility and customization help you manage sales effectively. Adapting the CRM to your exact processes is what our no-code platform is built for. We appreciate your feedback on the move to Freedom UI. We know migrating from Classic UI takes effort, and we're continuing to improve migration tools and guidance. Once you're on Freedom UI, Creatio AI Studio opens up AI Agents and AI automation for your sales workflows. If you need help with any remaining migration steps, please reach out to our support team or your Creatio partner.

Justyna S.

Mid-Market (51-1000 emp.)

10/8/2026

"Flexible Automation with Centralized Data Management"

4.5/5

What do you like best about Creatio AI CRM?

I like most about Creatio is its flexibility and automation capabilities. It makes it easy to adapt processes to business needs. Review collected by and hosted on G2.com.

What do you dislike about Creatio AI CRM?

I don't hale an opinion of that Review collected by and hosted on G2.com.

Response from Irene Trofimova of Creatio AI CRM

Thank you for the review, Justyna!

We're glad Creatio AI CRM's flexibility and automation capabilities make it easy to adapt processes to your business needs, with customer data centralized in one place. That combination is at the core of our no-code platform. As your needs grow, Creatio AI Studio lets you add AI Agents and AI automation on top of your existing CRM workflows. Thanks for choosing Creatio!

Stefano D.

Software Engineering Manager - Digital Services

Mid-Market (51-1000 emp.)

10/15/2026

"AI Twin Is a Standout Feature, With Room to Grow"

3/5

What do you like best about Creatio AI CRM?

Ai twin and ai studio are the part I like the most Review collected by and hosted on G2.com.

What do you dislike about Creatio AI CRM?

The fact that it is based on .Net. It would have been better if it was based on Java Review collected by and hosted on G2.com.

Response from Irene Trofimova of Creatio AI CRM

Thank you for the review, Stefano! It’s great to hear that AI Twin and Creatio AI Studio are your favorite parts of Creatio AI CRM. They’re at the heart of how we help teams design AI Agents and AI automation with no code.

We appreciate the feedback on the technology stack. Creatio runs on modern, cross-platform .NET, and with open REST and OData APIs, teams can connect Java-based services and other systems to their CRM and workflows without being tied to one language. For many scenarios, the no-code tools in Creatio AI Studio also cut down on how much custom code is needed. We’ve shared your input with our product team. Thanks again for being part of the Creatio community!

Amil B.

Developer

Small-Business (50 or fewer emp.)

6/11/2026

"Creatio Helped Bitloom Launch Faster and More Efficiently"

5/5

What do you like best about Creatio AI CRM?

Creation has allowed our company, Bitloom, to go to market with our products at a much quicker pace and more efficiently. Review collected by and hosted on G2.com.

What do you dislike about Creatio AI CRM?

The learning curve can be tough for certain developers experiencing it for the first time. Review collected by and hosted on G2.com.

Response from Irene Trofimova of Creatio AI CRM

Thank you for the review, Amil! We're glad Creatio AI CRM has helped Bitloom shorten development cycles and bring products to market faster and more efficiently. That's the power of our no-code platform. We appreciate your feedback on the learning curve for developers new to Creatio. Creatio Academy offers documentation, guides, and training to help teams ramp up, and we've shared your input with our team.

Joanna M.

Enterprise (> 1000 emp.)

10/8/2026

"Potentially Increases Sales Efficiency"

4/5

What do you like best about Creatio AI CRM?

I expect Creatio to help me sell more, more easily, by reducing administrative work and relieving sellers from admin tasks. Review collected by and hosted on G2.com.

What do you dislike about Creatio AI CRM?

Nothing Review collected by and hosted on G2.com.

Response from Irene Trofimova of Creatio AI CRM

Thank you for the review, Joanna! We're glad you see Creatio AI CRM's potential to help your team sell more by cutting administrative work. Freeing sellers from routine tasks is exactly what our AI automation and AI Agents for sales are designed to do, so your team can spend more time with customers and closing deals. We look forward to helping you turn that potential into results!

Dan F.

Principal

Mid-Market (51-1000 emp.)

10/15/2026

"Easy-to-Use No-Code/Low-Code APIs and Dev Portal"

4.5/5

What do you like best about Creatio AI CRM?

No code low code and dev portal ease of use APIs Review collected by and hosted on G2.com.

What do you dislike about Creatio AI CRM?

Need in house technical knowledge. More focus on real time payments and cross market utility Review collected by and hosted on G2.com.

Response from Irene Trofimova of Creatio AI CRM

Thank you for the review, Dan!

We're glad the no-code capabilities of Creatio AI CRM, along with our developer portal and APIs, are easy for your team to work with, and that Creatio offers a more flexible, cost-effective alternative to traditional CRM licensing. We appreciate your feedback on in-house technical knowledge. Creatio AI Studio, Creatio Academy, and our partner network are designed to help teams build AI Agents, AI automation, and CRM workflows with less reliance on specialized skills. Your input on real-time payments and cross-market use cases has been shared with our product team. Thanks for being part of the Creatio community!