---
title: CrashPlan SMB Reviews
meta_title: 'CrashPlan SMB Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 415 reviews by the users' company size, role or industry
  to find out how CrashPlan SMB works for a business like yours.
aggregate_rating:
  rating_value: 4.4
  review_count: 415
  scale: '5'
date_modified: '2026-08-03'
parent_category:
  name: Backup
  url: https://www.g2.com/categories/backup
---

# CrashPlan SMB Reviews
**Vendor:** CrashPlan  
**Category:** [Online Backup Software](https://www.g2.com/categories/online-backup)  
**Average Rating:** 4.4/5.0  
**Total Reviews:** 415
## About CrashPlan SMB
CrashPlan® provides peace of mind through secure, scalable, and straightforward data backup. We help organizations recover from any worst-case scenario, whether it is a disaster, simple human error, a stolen laptop, ransomware, or an as-of-yet undiscovered calamity. CrashPlan offers unlimited storage, unlimited versioning, and unlimited deleted file retention. Powerful admin features include SSO compatibility, automatic provisioning, role-based access control, and organizational grouping – and much more. Users can easily restore files on their own through a simple web interface, or admins can push restores directly to their devices. CrashPlan locks in your data so you can keep moving forward.



## CrashPlan SMB Pros & Cons
**What users like:**

- Users value the **cost-effective backup solutions** of CrashPlan SMB, providing peace of mind and seamless data restoration. (11 reviews)
- Users find CrashPlan SMB's **ease of use** invaluable for seamless deployment, recovery, and data management across devices. (10 reviews)
- Users appreciate the **frequent and flexible backup options** of CrashPlan SMB, ensuring critical data is always protected. (8 reviews)
- Users commend the **cost-effective cloud backup solution** of CrashPlan SMB, ensuring peace of mind for data safety. (7 reviews)
- Users value the **centralized management** of CrashPlan SMB, streamlining administration and enhancing backup processes effectively. (5 reviews)
- Data Restoration (5 reviews)
- Reliability (5 reviews)
- Easy Deployment (4 reviews)
- Features (4 reviews)
- Management Ease (4 reviews)

**What users dislike:**

- Users face **backup issues** that can complicate troubleshooting and lack clarity in logs for diagnosis. (6 reviews)
- Users find the **missing features** in CrashPlan SMB limit its functionality compared to more robust backup solutions. (4 reviews)
- Users experience **backup failures** that complicate troubleshooting, making data recovery a challenging process at times. (3 reviews)
- Users feel that CrashPlan SMB's **limited features** restrict its effectiveness compared to more robust backup tools. (3 reviews)
- Users are frustrated with the **poor interface design** of CrashPlan SMB, finding it difficult to navigate and understand. (3 reviews)
- Slow Performance (3 reviews)
- Complexity (2 reviews)
- Complex Setup (2 reviews)
- Difficult Learning (2 reviews)
- Ineffective Recovery (2 reviews)


## CrashPlan SMB Discussions
  - [Is CrashPlan free?](https://www.g2.com/discussions/is-crashplan-free) - 1 comment

- [View CrashPlan SMB pricing details and edition comparison](https://www.g2.com/products/crashplan-smb/reviews?page=18&section=pricing&secure%5Bexpires_at%5D=2026-08-03+03%3A16%3A57+-0500&secure%5Bsession_id%5D=c328e791-228d-43a6-8bfb-56a32edf5072&secure%5Btoken%5D=424d0513a9d96618da72ca355a4e03d565767bc65671d3e619349b6e7ec02275&format=llm_user)

## CrashPlan SMB Features
**Functionality**
- Real-time Sync
- Storage Capacity
- Remote Backup
- Versioning

**Compatibility **
- File Formats

**Functionality**
- On Premises Recovery
- Recovery Automation

**Functionality **
- Incremental Backup
- Online Restore

**Management**
- Disaster Recovery
- Remote Backup
- Storage Formats
- Scheduled Backups
- On-Demand Restoration

**Compatibility **
- Local Backup
- Storage Formats

**Management**
- Backup
- Storage
- File Scan

**Management**
- Local Management
- Infrastructure Compatibility
- Solution Integration
- Real-Time Analytics

**Performance**
- Multiple Backup Versions
- Unlimited Backup
- Deduplication
- Lag Free Operation

**Reporting**
- Activity Monitoring
- Documentation
- Alerts/Notifications

**Management**
- Security Standards
- Encrypted Storage

**Security **
- Encryption
- Data Protection

**Agentic AI - Disaster Recovery**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Agentic AI - PC Backup**
- Autonomous Task Execution
- Cross-system Integration
- Proactive Assistance
- Decision Making

**Security**
- Data Encryption
- Security and Compliance
- Deduplication 

**Agentic AI - File Recovery**
- Autonomous Task Execution
- Cross-system Integration

**Agentic AI - Online Backup**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance
- Decision Making

## Top CrashPlan SMB Alternatives
  - [Veeam Data Platform](https://www.g2.com/products/veeam-data-platform/reviews) - 4.6/5.0 (703 reviews)
  - [IDrive Online and SaaS Backup, Object Storage e2](https://www.g2.com/products/idrive-online-and-saas-backup-object-storage-e2/reviews) - 4.4/5.0 (1,970 reviews)
  - [Cove Data Protection](https://www.g2.com/products/cove-data-protection/reviews) - 4.5/5.0 (426 reviews)