--- title: CrashPlan SMB Reviews meta_title: 'CrashPlan SMB Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 415 reviews by the users' company size, role or industry to find out how CrashPlan SMB works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 415 scale: '5' date_modified: '2026-07-13' parent_category: name: Backup url: https://www.g2.com/categories/backup --- # CrashPlan SMB Reviews **Vendor:** CrashPlan **Category:** [Online Backup Software](https://www.g2.com/categories/online-backup) **Average Rating:** 4.4/5.0 **Total Reviews:** 415 ## About CrashPlan SMB CrashPlan® provides peace of mind through secure, scalable, and straightforward data backup. We help organizations recover from any worst-case scenario, whether it is a disaster, simple human error, a stolen laptop, ransomware, or an as-of-yet undiscovered calamity. CrashPlan offers unlimited storage, unlimited versioning, and unlimited deleted file retention. Powerful admin features include SSO compatibility, automatic provisioning, role-based access control, and organizational grouping – and much more. Users can easily restore files on their own through a simple web interface, or admins can push restores directly to their devices. CrashPlan locks in your data so you can keep moving forward. ## CrashPlan SMB Pros & Cons **What users like:** - Users appreciate the **cost-effective cloud backup solution** of CrashPlan SMB, ensuring seamless data restoration and peace of mind. (11 reviews) - Users find CrashPlan SMB incredibly **easy to use** , enabling seamless deployment and efficient recovery of files. (10 reviews) - Users value the **high backup frequency options** of CrashPlan SMB, ensuring data is protected and easily restored. (8 reviews) - Users praise the **cost-effective cloud backup** solution of CrashPlan SMB, ensuring secure data across all devices. (7 reviews) - Users value the **centralized management** features of CrashPlan SMB, enhancing oversight and efficiency across their systems. (5 reviews) - Data Restoration (5 reviews) - Reliability (5 reviews) - Easy Deployment (4 reviews) - Features (4 reviews) - Management Ease (4 reviews) **What users dislike:** - Users face **backup issues** that can complicate troubleshooting, making it difficult to identify and resolve problems. (6 reviews) - Users feel the need for **missing features** in CrashPlan SMB, particularly for Microsoft 365 backup and faster restores. (4 reviews) - Users experience **backup failures** that can complicate troubleshooting, though console information can assist with diagnostics. (3 reviews) - Users note **limited features** in CrashPlan SMB, lacking essential tools for comprehensive backup solutions. (3 reviews) - Users find the **interface design poor** , making navigation difficult and frustrating compared to other solutions. (3 reviews) - Slow Performance (3 reviews) - Complexity (2 reviews) - Complex Setup (2 reviews) - Difficult Learning (2 reviews) - Ineffective Recovery (2 reviews) ## CrashPlan SMB Reviews ### 1. Reliable and unlimited data retention **Rating:** 4.0/5.0 stars **Reviewed by:** Robert B. | Partner/ Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2024 **What do you like best about CrashPlan SMB?** It's great for residentials customers needing a significant amount of storage space. Additionally, you are allowed to backup external devices such as thumb drives, disk drives etc. It's our go to for reliable and cost effective backups. **What do you dislike about CrashPlan SMB?** Restores tend to take a while, therefore, don't expect a fast recovery rate. I really wish Crashplan allows a full image backup, not just file based backup, this would take crashplan to the next level with Bare Metal Recovery. The back-end is somewhat confusing to navigate and not straight forward like other vendors. **What problems is CrashPlan SMB solving and how is that benefiting you?** Redundancy, reliability, and cost effective. CrashPlan has always been there when others have failed. One example was a Ransomware recovery, the other vendor had corrupt images of all the backups for over 30 days leaving us stranded, however, when we checked our CrashPlan backups; everything was intact and full backed up; couldn't have been happier to know CrashPlan was doing it's job without the constant backup verifications of other vendors. ### 2. Excellent Backup Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Glenn K. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2024 **What do you like best about CrashPlan SMB?** Crashplan is one of the few backup solutions for Mac (we provide nearly 100% Mac based support) that has a comprehensive display panel where we can view all users, devices and organizations. We can also restore files directly to the user, from the panel, which is invaluable. Crashplan is easy to install/uninstall and manage. In the occasion that we have had an issue we have not been able to solve, Crashplan support has been excellent. **What do you dislike about CrashPlan SMB?** Occasionally a user might not be backing up and it may take a bit to troubleshoot. However, there is quite a bit of information in the console to aid diagnostics. **What problems is CrashPlan SMB solving and how is that benefiting you?** Backup for Mac endpoints ### 3. CrashPlan is reliable **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** January 04, 2025 **What do you like best about CrashPlan SMB?** We like CrashPlan as the backup service itself works very well, and as an unlimited file backup, it's a reasonable price for the storage. We've used it for several years now and it has a set it and forget it kind of thing. **What do you dislike about CrashPlan SMB?** The MSP Client Management interface sucks! It is difficult to understand, almost impossible to decipher and it does not seem to integrate with many of the RMM vendors in the Marketplace. The customer technical support however, has been top notch. **What problems is CrashPlan SMB solving and how is that benefiting you?** Crashplan provides reliable daily backup of all user's data. ### 4. The Best Enterprise Cloud Data Backup Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Rebekah D. | Systems Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** June 04, 2024 **What do you like best about CrashPlan SMB?** Our institution has deployed Crashplan on every managed device, and it is a required installation. It gives our entire IT department peace of mind that our org data is safely backed up on every device. There have been numerous times when our users have had a device completely blue screen or crash, and even the most unusual event of a laptop falling out of a suitcase on a runway and being run over by an airplane! If Crashplan had not been installed on those devices, we would not have been able to easily and seamlessly restore the data for lost, damaged or stolen devices. Additionally, Crashplan also makes it easy for our institution to do device lifecycling, and allows our computer tech team to select specific data and transfer it to the new device in the same location. Prior to crashplan, lifecycles were complicated and data transfer was painful, but Crashplan has helped streamline the process and increased our user's satisfaction with the process, making them more willing to schedule a time to come to IT and get their device lifecycled, knowing all their data will be on the new device in the same exact place they are used to accessing it. On the administrator side, the dashboard view, cold storage and archive options are great features that allow us to pull data on the status of our fleet. Customer support has been very responsive, prompt, professional, and great to work with whenever we have questions! **What do you dislike about CrashPlan SMB?** Our tech team has noticed that when there are updates to Crashplan, endpoint devices take longer than usual connecting, and will not connect until the update is complete, which makes it difficult when they are trying to re-sync data or install crashplan on a new device. **What problems is CrashPlan SMB solving and how is that benefiting you?** Crashplan provides one of the best data recovery option for our entire fleet of mac and windows devices in our organization. ### 5. CrashPlan - A Enterprise solution available to the masses **Rating:** 5.0/5.0 stars **Reviewed by:** Mark J. | Owber, Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2024 **What do you like best about CrashPlan SMB?** easy to use, deploy and recover files from a c entralized admin panel is huge **What do you dislike about CrashPlan SMB?** User management could be better. Otherwise a solid solution **What problems is CrashPlan SMB solving and how is that benefiting you?** Monitored cloud backup ### 6. Trusted endpoint backup **Rating:** 5.0/5.0 stars **Reviewed by:** Matt C. | General Manager/Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2024 **What do you like best about CrashPlan SMB?** CrashPlan makes it easy to deploy and backup. **What do you dislike about CrashPlan SMB?** Toubleshooting backuo issues can be hard. Logs are not always conclusive of an issue. **What problems is CrashPlan SMB solving and how is that benefiting you?** Backing up and managing multiple systems remotely. ### 7. Easy to use and cost effective **Rating:** 5.0/5.0 stars **Reviewed by:** Ricardo A. | Managing Director, Computer & Network Security, Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2024 **What do you like best about CrashPlan SMB?** Their console is user-friendly and straightforward, making navigation simple. Compared to all our other cloud vendors, their cloud backup solution is by far the most cost-effective we’ve used. **What do you dislike about CrashPlan SMB?** Their product needs to expand and add more features like the ability to backup Microsoft 365 and alike. **What problems is CrashPlan SMB solving and how is that benefiting you?** Backup solution. Once installed, you don't need to worry about it. ### 8. CrashPlan is the gold standard for cloud backup **Rating:** 5.0/5.0 stars **Reviewed by:** Adrien B. | Mac Systems Administrator II, Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2024 **What do you like best about CrashPlan SMB?** CrashPlan is the gold standard for cloud backup. It can be deployed silently to all my endpoints, is very easy to use (both the app and the web admin console). Their support is great at identifying problems, patterns and resolve issues quickly. **What do you dislike about CrashPlan SMB?** The documentation hub can be centralized and cleaned up, making items even easier to find and better organized. Not a barrier at all; you can find the info if you know what you're looking for, this is just a nod to an efficiency opportunity. **What problems is CrashPlan SMB solving and how is that benefiting you?** When I was hired at this organization everyone managed their own time machine local backups with their own hardware. The external hard drives would eventually fail, or users wouldn't plug them in and complete timely backups. Crashplan solves both concerns. Timely backups that are automatic without any additional overhead or cost of hardware. ### 9. Best way to recover data **Rating:** 5.0/5.0 stars **Reviewed by:** Ross G. | Assistant Director Project and Service Management , Enterprise (> 1000 emp.) **Reviewed Date:** November 07, 2024 **What do you like best about CrashPlan SMB?** I like the ease of use and the ability to recover data anywhere **What do you dislike about CrashPlan SMB?** There is nothing to dislike about CrashPlan its affordable and convient **What problems is CrashPlan SMB solving and how is that benefiting you?** The ability to revcoer data after it has been delted and the ability to restore version history of a specifc document. ### 10. Excellent backup service for higher ed **Rating:** 5.0/5.0 stars **Reviewed by:** John D. | Systems Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** June 27, 2024 **What do you like best about CrashPlan SMB?** The ease of use, from installation, to backup, to restore, to administration of the entire environment. **What do you dislike about CrashPlan SMB?** I'd like to see more customizable backup reports from the administrative console. **What problems is CrashPlan SMB solving and how is that benefiting you?** Our users data has been recovered on multiple occasions. The ability for the user to restore their own data without contacting support is perfect. ## CrashPlan SMB Discussions - [Is CrashPlan free?](https://www.g2.com/discussions/is-crashplan-free) - 1 comment - [View CrashPlan SMB pricing details and edition comparison](https://www.g2.com/products/crashplan-smb/reviews/crashplan-smb-review-3237841?section=pricing&secure%5Bexpires_at%5D=2026-07-16+21%3A25%3A49+-0500&secure%5Bsession_id%5D=21c80dea-5a61-4fcd-8463-025d9059cc3d&secure%5Btoken%5D=66a3f87e70536c04eef5bfa6d26b2c58f7e60530d10faaa026ac793378fc6124&format=llm_user) ## CrashPlan SMB Features **Functionality** - Real-time Sync - Storage Capacity - Remote Backup - Versioning **Compatibility ** - File Formats **Functionality** - On Premises Recovery - Recovery Automation **Functionality ** - Incremental Backup - Online Restore **Management** - Disaster Recovery - Remote Backup - Storage Formats - Scheduled Backups - On-Demand Restoration **Compatibility ** - Local Backup - Storage Formats **Management** - Backup - Storage - File Scan **Management** - Local Management - Infrastructure Compatibility - Solution Integration - Real-Time Analytics **Performance** - Multiple Backup Versions - Unlimited Backup - Deduplication - Lag Free Operation **Reporting** - Activity Monitoring - Documentation - Alerts/Notifications **Management** - Security Standards - Encrypted Storage **Security ** - Encryption - Data Protection **Agentic AI - Disaster Recovery** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - PC Backup** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance - Decision Making **Security** - Data Encryption - Security and Compliance - Deduplication **Agentic AI - File Recovery** - Autonomous Task Execution - Cross-system Integration **Agentic AI - Online Backup** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making ## Top CrashPlan SMB Alternatives - [Veeam Data Platform](https://www.g2.com/products/veeam-data-platform/reviews) - 4.6/5.0 (682 reviews) - [IDrive Online and SaaS Backup, Object Storage e2](https://www.g2.com/products/idrive-online-and-saas-backup-object-storage-e2/reviews) - 4.4/5.0 (1,956 reviews) - [Cove Data Protection](https://www.g2.com/products/cove-data-protection/reviews) - 4.5/5.0 (425 reviews)