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Corpay One Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find the ease of use in Corpay One remarkable, facilitating seamless expense management and support. (32 mentions)
Users commend the fast and helpful customer support from Corpay One, enhancing their overall experience significantly. (12 mentions)
Users praise the easy upload feature of Corpay One, simplifying receipt management and expense tracking effortlessly. (12 mentions)
Users value the simple integration with QuickBooks, which streamlines expense management and enhances organization. (11 mentions)
Users appreciate the simplicity of Corpay One, notably in vendor payments and intuitive setup processes. (10 mentions)
Users experience receipt scanning issues, often leading to manual submissions and decreased productivity during reimbursement requests. (10 mentions)
Users express frustration over card issues, including poor customer service and limitations with transaction visibility and customization. (6 mentions)
Users experience challenges with manual entry as mismatches and slow processing hinder productivity and efficiency. (6 mentions)
Users experience glitches in receipt scanning, leading to inaccurate fuel reports and manual matching difficulties. (6 mentions)
Users experience frequent upload issues with Corpay One, leading to delays and inaccuracies in receipt processing. (6 mentions)
Users face approval issues with Corpay One, struggling with inconsistent workflows and complicated processing of contracts and invoices. (5 mentions)
Users find the limited options for customization frustrating, impacting user experience and expense management efficiency. (5 mentions)

Top Pros or Advantages of Corpay One

1. Ease of Use
Users find the ease of use in Corpay One remarkable, facilitating seamless expense management and support.
See 32 mentions

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Verified User
A

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Using Corpay One makes tracking company gas usage so much easier"

What do you like about Corpay One?

The most helpful thing about using Corpay One is being able to see all the details of each purchase. We are able to see who purchased what type of gas

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"No issues"

What do you like about Corpay One?

Have had no issues uploading receipts and categorizing expenses for my company with Corpay.

2. Customer Support
Users commend the fast and helpful customer support from Corpay One, enhancing their overall experience significantly.
See 12 mentions

See Related User Reviews

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Using Corpay One makes tracking company gas usage so much easier"

What do you like about Corpay One?

The most helpful thing about using Corpay One is being able to see all the details of each purchase. We are able to see who purchased what type of gas

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Corpay One is a great platform, with a few areas for improvement."

What do you like about Corpay One?

The UI is great. The support from the account manager is great.

3. Easy Upload
Users praise the easy upload feature of Corpay One, simplifying receipt management and expense tracking effortlessly.
See 12 mentions

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Verified User
A

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Using Corpay One makes tracking company gas usage so much easier"

What do you like about Corpay One?

The most helpful thing about using Corpay One is being able to see all the details of each purchase. We are able to see who purchased what type of gas

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"No issues"

What do you like about Corpay One?

Have had no issues uploading receipts and categorizing expenses for my company with Corpay.

4. Simple
Users value the simple integration with QuickBooks, which streamlines expense management and enhances organization.
See 11 mentions

See Related User Reviews

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Using Corpay One makes tracking company gas usage so much easier"

What do you like about Corpay One?

The most helpful thing about using Corpay One is being able to see all the details of each purchase. We are able to see who purchased what type of gas

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Easy to Use, But Reporting and Rebates Need Improvement"

What do you like about Corpay One?

Simple to use - Sales Rep is great. Fuel Cards are working well as well as paying Vendors via virtual card

5. Simplicity
Users appreciate the simplicity of Corpay One, notably in vendor payments and intuitive setup processes.
See 10 mentions

See Related User Reviews

Joy D.
JD

Joy D.

Small-Business (50 or fewer emp.)

3.5/5

"Corpay One - Needs work, but it is working"

What do you like about Corpay One?

Simple Integration with Quickbooks and allows individual users to manage their individual cards and upload receipts shortening the receipt and expense

Joseph H.
JH

Joseph H.

Small-Business (50 or fewer emp.)

5.0/5

"Great Service"

What do you like about Corpay One?

Corpay makes paying vendors so simple. Fees are very low for the service offered.

Top Cons or Disadvantages of Corpay One

1. Receipt Scanning Issues
Users experience receipt scanning issues, often leading to manual submissions and decreased productivity during reimbursement requests.
See 10 mentions

See Related User Reviews

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

3.5/5

"Improved Receipt Accuracy Saves Time, But Mileage Entry Still Needs Work"

What do you dislike about Corpay One?

Last year, I encountered numerous problems with the receipt reading feature, which meant I had to submit reimbursement requests manually. This process

Miroslava A.
MA

Miroslava A.

Small-Business (50 or fewer emp.)

5.0/5

"I really enjoy how easy and practical Corpay is to use."

What do you dislike about Corpay One?

I do think there could be some improval in how much it takes for PDF invoices to be scanned and entered.

2. Card Issues
Users express frustration over card issues, including poor customer service and limitations with transaction visibility and customization.
See 6 mentions

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Verified User
A

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Corpay One is a great platform, with a few areas for improvement."

What do you dislike about Corpay One?

The only downside that I've seen is on the fuel cards, any purchases using COMDATA and not Mastercard does not pull fuel information into the transact

LF

Lorna F.

Small-Business (50 or fewer emp.)

4.0/5

"Seamless, but a bit quirky"

What do you dislike about Corpay One?

The workflow doesn't always 'stick'. I usually have to change the 'autofillied' credit card to the bank account even though it is stated in the workfl

3. Manual Entry
Users experience challenges with manual entry as mismatches and slow processing hinder productivity and efficiency.
See 6 mentions

See Related User Reviews

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

3.5/5

"Improved Receipt Accuracy Saves Time, But Mileage Entry Still Needs Work"

What do you dislike about Corpay One?

Last year, I encountered numerous problems with the receipt reading feature, which meant I had to submit reimbursement requests manually. This process

Miroslava A.
MA

Miroslava A.

Small-Business (50 or fewer emp.)

5.0/5

"I really enjoy how easy and practical Corpay is to use."

What do you dislike about Corpay One?

I do think there could be some improval in how much it takes for PDF invoices to be scanned and entered.

4. Receipt Management
Users experience glitches in receipt scanning, leading to inaccurate fuel reports and manual matching difficulties.
See 6 mentions

See Related User Reviews

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

3.5/5

"Improved Receipt Accuracy Saves Time, But Mileage Entry Still Needs Work"

What do you dislike about Corpay One?

Last year, I encountered numerous problems with the receipt reading feature, which meant I had to submit reimbursement requests manually. This process

MS

melissa s.

Small-Business (50 or fewer emp.)

2.5/5

"good to track purchases"

What do you dislike about Corpay One?

having a glich in scanning the gas receipts

5. Upload Issues
Users experience frequent upload issues with Corpay One, leading to delays and inaccuracies in receipt processing.
See 6 mentions

See Related User Reviews

MS

melissa s.

Small-Business (50 or fewer emp.)

2.5/5

"good to track purchases"

What do you dislike about Corpay One?

having a glich in scanning the gas receipts

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

3.5/5

"Paperless processing for your organization"

What do you dislike about Corpay One?

Occassional sitewide bugs, uploading documents can take a long time for system to decipher

6. Approval Issues
Users face approval issues with Corpay One, struggling with inconsistent workflows and complicated processing of contracts and invoices.
See 5 mentions

See Related User Reviews

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

2.5/5

"Ease for admin, complications for users"

What do you dislike about Corpay One?

It is extremely complicated to process contracts and invoices that require different forms of coding, and invoices that require multiple payments.

LF

Lorna F.

Small-Business (50 or fewer emp.)

4.0/5

"Seamless, but a bit quirky"

What do you dislike about Corpay One?

The workflow doesn't always 'stick'. I usually have to change the 'autofillied' credit card to the bank account even though it is stated in the workfl

7. Limited Options
Users find the limited options for customization frustrating, impacting user experience and expense management efficiency.
See 5 mentions

See Related User Reviews

MADAS A.
MA

MADAS A.

Small-Business (50 or fewer emp.)

5.0/5

"Great product, great service, great price"

What do you dislike about Corpay One?

I'd like to see their AP reporting to be more dynamic. Currently it produces a static Excel sheet.

Matt G.
MG

Matt G.

Small-Business (50 or fewer emp.)

3.5/5

"Affordable and lightweight expense reporting solution"

What do you dislike about Corpay One?

Occasionally there will be issues with a lack of flexibility in rule-setting, but I believe they have adjusted features to allow us to override this.

Corpay One Reviews (177)

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Reviews

Corpay One Reviews (177)

View 2 Video Reviews
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177 reviews
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Diana R.
DR
Warehouse and Fleet Manager
Mid-Market (51-1000 emp.)
"Streamlined Fuel Management with Easy Access"
What do you like best about Corpay One?

I appreciate Corpay One because it effectively resolves issues such as fuel card declines, providing clear reasons and instructions for resolution. I love the user-friendly nature of the platform, as it is easy to access and use, which simplifies my daily operations. Additionally, I am impressed by how effortlessly I can set and adjust spending limits on each card, especially valuable when team members need to travel. The convenience of creating pins for new drivers and employees myself adds to its flexibility and control. I also value the seamless integration with Fleetio, which enhances my workflow and the ability to make necessary changes within the platform compared to previous providers. The initial setup was notably easy, which streamlined my transition to Corpay One. The ease of allowing more users access and making necessary adjustments effortlessly with Corpay One has been instrumental in optimizing our operations. Review collected by and hosted on G2.com.

What do you dislike about Corpay One?

I find the handling of cards that may no longer be needed somewhat lacking in Corpay One. The process for removing or deactivating these cards, as well as handling the discard process, could be improved to make it more efficient and straightforward. Review collected by and hosted on G2.com.

"Reliable Support and Easy Setup"
What do you like best about Corpay One?

I love the customer support and after-hour support team provided by Corpay One. There is always someone available to answer any questions or concerns our company may have, which is incredibly reliable. This makes Corpay One extremely valuable to us because having dependable support ensures that we can resolve issues promptly and maintain smooth operations. Additionally, I find the initial setup of Corpay One to be extremely easy, which facilitated a seamless transition to using the software. Overall, these factors contribute to a highly positive experience with the service, making me very likely to recommend Corpay One. Review collected by and hosted on G2.com.

What do you dislike about Corpay One?

Disautomated ****. Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Small-Business (50 or fewer emp.)
"Improved Receipt Accuracy Saves Time, But Mileage Entry Still Needs Work"
What do you like best about Corpay One?

I've noticed that its accuracy in reading receipts has improved significantly over the past few months, which has really saved me a lot of time. Review collected by and hosted on G2.com.

What do you dislike about Corpay One?

Last year, I encountered numerous problems with the receipt reading feature, which meant I had to submit reimbursement requests manually. This process significantly reduced my productivity. Additionally, I still haven't figured out how to enter mileage for reimbursement. It would be helpful if there were an easy way to input addresses and have the system automatically calculate the amounts owed. Review collected by and hosted on G2.com.

Verified User in Construction
UC
Mid-Market (51-1000 emp.)
"Easy to Use, But Reporting and Rebates Need Improvement"
What do you like best about Corpay One?

Simple to use - Sales Rep is great. Fuel Cards are working well as well as paying Vendors via virtual card Review collected by and hosted on G2.com.

What do you dislike about Corpay One?

Statements aren't great by department & don't split fuel & purchases very well. We also haven't received the rebates we're supposed to that I can tell. I also wish the reporting was able to better split between fuel & AP. Review collected by and hosted on G2.com.

Denise H.
DH
Office Manager
Small-Business (50 or fewer emp.)
"Easy Receipt Entry, But Employee Sign-Up Needs Improvement"
What do you like best about Corpay One?

Ease of employees entering their receipts Review collected by and hosted on G2.com.

What do you dislike about Corpay One?

Initial Sign up for employees. Learning mode Review collected by and hosted on G2.com.

Cheryl Palmieri D.
CD
Financial Controller
Mid-Market (51-1000 emp.)
"Ease of use of Corpay Gas cards"
What do you like best about Corpay One?

Corpay has been so easy to get set up and use. The reporting is very clear and easy to allocate to different business divisions.

Corpay has made it so much easier for us to keep up with gas purchases on company vehicles and make sure all purchases are business related.

We use these cards extensively every day and it was so easy to transition from our other credit card usage to the Corpay cards, integration was seamless. Review collected by and hosted on G2.com.

What do you dislike about Corpay One?

It did take several months and meetings with Corpay in order to get things all set up and cards issued. Review collected by and hosted on G2.com.

RH
Assistant Director od Finance & Operations
Small-Business (50 or fewer emp.)
"Corpay One!"
What do you like best about Corpay One?

I love how I do not have to wait so long for approvals anymore. It saves so much time.

I submit the bill to Corpay One via email and set the approver and they receive a notification that there is a bill waiting for them. They can just login and review and approve. Also I do not have to write checks anymore and wait for signatures. no more lost checks! Review collected by and hosted on G2.com.

What do you dislike about Corpay One?

1) When trying to login, I sometimes have to enter my login info 2-3 times before being let in. Review collected by and hosted on G2.com.

WB
Internal auditor
Small-Business (50 or fewer emp.)
"Easy and secure reliable payment"
What do you like best about Corpay One?

The multi payment options that support various payment gateway Review collected by and hosted on G2.com.

What do you dislike about Corpay One?

The transaction fee that is a bit high and complex to understand Review collected by and hosted on G2.com.

PD
Digital manager
Mid-Market (51-1000 emp.)
"A reliable payment solution with ease and secure payments"
What do you like best about Corpay One?

The security enhancement, that provide secure payment processing and protect customer data Review collected by and hosted on G2.com.

What do you dislike about Corpay One?

It complex set up process which is time consuming Review collected by and hosted on G2.com.

Verified User in Construction
AC
Mid-Market (51-1000 emp.)
"Using Corpay One makes tracking company gas usage so much easier"
What do you like best about Corpay One?

The most helpful thing about using Corpay One is being able to see all the details of each purchase. We are able to see who purchased what type of gas for which vehicle and what type of gas they purchased. The cards are easy to set up and they are easy to use and when we do have questions, the Corpay One team is very helpful. The app is very helpful in mangaing the cards when I am away from my computer. Review collected by and hosted on G2.com.

What do you dislike about Corpay One?

Sometimes, the type of fuel reported to Corpay One is inaccurate. Also, there are often issues when sending in receipts to be automatically matched. A majority of the receipts dont match automatically and i will have to match them manually. Review collected by and hosted on G2.com.

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