What do you like best?
We use both Learning and Performance although there is very little linking the two products or a compelling reason to have both systems on the same platform.
Their learning system has been around for along time and has a lot of good features and is being added to all the time. It handles both live instructor led training (ILT) and online classes as well as curricula that includes multiple live training.
There are many things we can automate which is great for larger systems.
Most of the administrator tasks are intuitive and the interface is being improved with each release.
They handle new release management very well with great information on their support site, webinars on new features, good documentation and well followed timelines.
Custom reporting, using a proprietary report builder works very well. I occasionally run into fields that are not available but I can usually get what I need out of the system. There are cons as well, listed below in the dislike section.
Note - in some sections I said we didn't use the content creation capability - this is due to not using any native content creation. We use 3rd party content creation (Articulate and Captivate) to create SCORM content which allows quizes, videos etc and upload that for online courses.
What do you dislike?
By far the biggest dislike is their support. Even with a high-priority issue that effects all users, it can take days to get a response from support. There is an online support system where I can log tickets/cases and then call in to "escalate" the issue but once it moves beyond the super simple, it takes 5+ business days to get someone actually working on the issue. We have a dedicated support manager but again they can do little to really get anyone working on serious issues. Luckily my issues are few but there is much frustration every single time.
Their online support seems to have a lot of information but their search functionality to find what may be there already in terms of articles or in the communities is not useful at all. You can't use true boolean search to use AND for serveral terms so if you can to only include "Custom Reports" no matter what you do it will find Custom OR Reports which is way too generic and returns thousands of hits. You also cannot filter your search by a time frame so you also get a lot of hits from 2012 for example which isn't relevant to the current release.
Many administrative tasks cannot be done in bulk - very click intensive on tasks. Also when you have filtered into a search, for example in your groups, then you edit and save one group you are returned to an unfiltered list and have to re-filter. It just makes things take a long time with way too many clicks. There are some functionality they have improved in this regard but much yet to do.
In Performance, if a task is active, you cannot edit it. This is problematic for a task for ad-hoc performance reviews where the task stays open indefinitely. If you want to edit it, you have to create a new task but you cannot inactivate the old one or you cannot report on it or get to any of the PDF reviews created from it. You CAN pay support much money to edit it for you. Seems like with that happening there is not much incentive for them to allow admins to do the edit themselves.
Groups need to have a few features added such as the ability to include active or inactive as needed for reporting needs. They also need the ability to use relative dates such as the hire date is 30 days from today. Currently you can only specify hire date is greater than 01/01/2018 so to use groups to auto assign onboarding curriculum to new hires, I must update my groups once a month to move that date forward.
Although the custom reporting is nice and is being improved in one of the next releases, sharing a custom report is tricky as it doesn't allow us admins to organize the reports for our end users. We can share a report but it goes to the users general area and not organized by folders or other structure.
Recommendations to others considering the product
Talk to other clients and don't believe everything sales tells you about it's capability which is a good bit of advise for any software. Talk to other clients as much as you can.
What business problems are you solving with the product? What benefits have you realized?
Automatic assignment of learning via the learning assignment tool helps us not missing any new hires.
Reporting ability on mandatory training to reduce risk.
Ability for learning admins to enroll users in instructor led training and notify the user via email