ConnectPath CX

ContactWise

Unclaimed Profile

4.3/5

(4)

ConnectPath CX

It's been two months since this profile received a new review

ContactWise Reviews & Product Details

Top-Rated Alternatives

Automation Anywhere Agentic Process Automation

Automation Anywhere Agentic Process Automation

Nextiva

Talkdesk

View All Alternatives

G2 reviews are authentic and verified.

UH

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

9/22/2024

"Enriched and Efficient Operational Support for a Customer Call Center"

5/5

What do you like best about ContactWise?

Queue Management, Skill-Based Routing, Priority Queuing and Real Time Adjustments to reduce the call waiting time. Review collected by and hosted on G2.com.

What do you dislike about ContactWise?

Few Intergration issues when integrating with workflow related applications. Review collected by and hosted on G2.com.

UI

Verified User in Internet

Enterprise (> 1000 emp.)

12/26/2023

"Managing Contacts has never been this easy"

3.5/5

What do you like best about ContactWise?

ContactWise helps us in managing the contacts at a large scale in an organized manner with advanced features such as call routing and call analytics and also we love its dashboarding feature. Review collected by and hosted on G2.com.

What do you dislike about ContactWise?

Its integration to different workflows app is not great and it needs improvement here. Also they need to improve their customer support service which takes a lot of time to get back to the queries. Review collected by and hosted on G2.com.

What problems is ContactWise solving and how is that benefiting you?

ContactWise is helpful and infact today all the sales calls are routed through contact wise. One very notable functionality which has helped us improve the conversion rates as well is their call analytics feature through which we have been able to address and convert more prospects than before. Their interactive and customized IVR system also helps us maintain the entire flow. Review collected by and hosted on G2.com.

EE

Erin E.

Accounts Receivable Manager

Small-Business (50 or fewer emp.)

10/26/2023

"Contactwise CRM for all the eggs in one basket which is what every employee wants!"

3.5/5

What do you like best about ContactWise?

Contactwise CRM holds all your client data in one convenient location. It implements with ease and is a safe secure go to spot for all operating data. Review collected by and hosted on G2.com.

What do you dislike about ContactWise?

It's not the most fancy user experience But it works! Review collected by and hosted on G2.com.

NF

natefaught F.

SIMVANA, LLC | Business Development

Small-Business (50 or fewer emp.)

11/9/2023

"Fantastic for remote customer support"

5/5

What do you like best about ContactWise?

Ease of use, Customer meeting support, Remote control Review collected by and hosted on G2.com.

What do you dislike about ContactWise?

Hosting onsite versus cloud can be complicated Review collected by and hosted on G2.com.

There are not enough reviews of ContactWise for G2 to provide buying insight. Below are some alternatives with more reviews:

Automation Anywhere Agentic Process Automation

Automation Anywhere Enterprise is an RPA platform architected for the digital enterprise.

The Nextiva technology platform is a state-of-the-art telecommunications infrastructure that allows a company's employees to conduct their business from anywhere.

Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience.

JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations. Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights. Top JustCall features to watch out for: ★ Inbound & outbound calling ★ Send & receive SMS & MMS ★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer) ★ SMS Workflows & Bots ★ Multi-level IVR ★ Real-time agent assist ★ AI-powered SMS Copilot ★ AI coaching ★ Sentiment analysis ★ AI call scoring ★ Live call monitoring ★ Shared WhatsApp inbox ★ Automatic call distribution ★ Business phone numbers in 70+ countries

Close is an all-in-one sales CRM designed to increase sales productivity for sales teams. With built-in calling, email, SMS, and more, sales teams are able to close more deals and make more sales—all without manual data entry!

CloudTalk is a remote-ready cloud call center software for sales and customer support teams. Aside from providing top of the range call quality and a modern solution, our unique selling point is the ability to easily integrate with leading CRMs and helpdesks, giving customer service agents and sales people better visibility of their customer or prospect base. On top of this, we have a feature stack consisting of drag & drop workflow automations, multistep call flow builders and smart dialing functionality, which automate and simplify a large part of our customers’ workflows, saving on average 2-3 minutes per call.

NiCE CXone Mpower

NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.

Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. Packed with powerful integrations and a growing app ecosystem of 50+ CRM, Helpdesk, eCommerce, and other business software, Aircall is ideal for modern companies that want to stay connected. Dynamic call center features enable sales and support teams to manage their calls and be as productive as possible. Features include: Power Dialer, Analytics Dashboard, Live Activity Feed, Call Coaching, CTI, IVR, and much more.

LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.

Genesys Cloud CX

The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.

People Icons

Start a Discussion about ContactWise

Have a software question? Get answers from real users and experts.

Start a Discussion

Pricing

Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more.

View More Pricing Information

Categories on G2

Call Center Infrastructure (CCI)

Explore More

Top-rated HR app for employee management

Best user-friendly compensation software tools

Which AI business operations tool delivers the fastest ROI?

Top-rated HR app for employee management

Best user-friendly compensation software tools

Which AI business operations tool delivers the fastest ROI?

Which operational risk software offers the best customer support

What's the most recommended sales enablement app for medium businesses

Pros and Cons Details

ContactWise

4.3/5

(4)

Save to Research Board