--- title: ContactWise Reviews meta_title: 'ContactWise Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how ContactWise works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 4 scale: '5' date_modified: '2026-09-28' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center ---

ContactWise Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users experience integration issues with workflow applications, causing complications in overall functionality and user experience. (1 mentions)

Top Cons or Disadvantages of ContactWise

1. Integration Issues
Users experience integration issues with workflow applications, causing complications in overall functionality and user experience.
See 1 mentions

See Related User Reviews

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Enriched and Efficient Operational Support for a Customer Call Center"

What do you dislike about ContactWise?

Few Integration issues when integrating with workflow related applications.

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Verified User in Hospital & Health Care
UH
Verified User in Hospital & Health Care
Mid-Market (51-1000 emp.)
"Enriched and Efficient Operational Support for a Customer Call Center"
5/5
What do you like best about ContactWise?

Queue Management, Skill-Based Routing, Priority Queuing and Real Time Adjustments to reduce the call waiting time. Review collected by and hosted on G2.com.

What do you dislike about ContactWise?

Few Integration issues when integrating with workflow related applications. Review collected by and hosted on G2.com.

Verified User in Internet
UI
Verified User in Internet
Enterprise (> 1000 emp.)
"Managing Contacts has never been this easy"
3.5/5
What do you like best about ContactWise?

ContactWise helps us in managing the contacts at a large scale in an organized manner with advanced features such as call routing and call analytics and also we love its dashboarding feature. Review collected by and hosted on G2.com.

What do you dislike about ContactWise?

Its integration to different workflows app is not great and it needs improvement here. Also they need to improve their customer support service which takes a lot of time to get back to the queries. Review collected by and hosted on G2.com.

Erin E.
EE
Erin E.
Accounts Receivable Manager
Small-Business (50 or fewer emp.)
"Contactwise CRM for all the eggs in one basket which is what every employee wants!"
3.5/5
What do you like best about ContactWise?

Contactwise CRM holds all your client data in one convenient location. It implements with ease and is a safe secure go to spot for all operating data. Review collected by and hosted on G2.com.

What do you dislike about ContactWise?

It's not the most fancy user experience But it works! Review collected by and hosted on G2.com.

Nate F.
NF
Nate F.
SIMVANA, LLC | Program Manager
Hospital & Health Care
Small-Business (50 or fewer emp.)
"Fantastic for remote customer support"
5/5
What do you like best about ContactWise?

Ease of use, Customer meeting support, Remote control Review collected by and hosted on G2.com.

What do you dislike about ContactWise?

Hosting onsite versus cloud can be complicated Review collected by and hosted on G2.com.

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