ScreenConnect Reviews & Product Details

We use ScreenConnect mostly for unattended access to help our users and their endpoints.

It offers excellent security and we have integrated into NinjaOne so it is easy for our technicians to find the machine that they need to log into.

We can also provide temporary remote access to vendor support without worrying about unnecessary security issues. Review collected by and hosted on G2.com.

I have used this product for at least 15 years and I cannot think of anything I do not like about it other than the price has increased over the years but that is consistent with all applications and it remains the best value in the area I have found. Review collected by and hosted on G2.com.

ScreenConnect is very lightweight, has good support, and works on both Mac and PC. Pricing is reasonable compared to almost every other option for remote control and support. The bandwidth required to manage a remote machine appears to be minimal as to not impede control performance. Best of all it has multiple deployment options for different scenarios. Review collected by and hosted on G2.com.

It requires Admin rights to install, I realize this is a good security but it can pose a challenge when reinstallation is required.

Also Mac makes it repeatedly difficult to keep the client active, it seems every so often a Mac System update requires us to re-allow the software which is locked on our users Macs behind admin credentials. This requires us to get connected with ARD to resolve it. Review collected by and hosted on G2.com.

I've been using ScreenConnect for over four years, and it's a great product. It's one of the best ways to connect remotely to another system. We use it for assisting users with various remote issues and connecting to the back end to improve workstation functionality. ScreenConnect is incredibly helpful for support on non-customer machines with one-time connections. I really like the toolbox feature because it keeps a uniform set of tools available for our technicians. The backstage functionality is fantastic as it allows us to work on the machine without needing the user present. The ability to cut and paste within ScreenConnect is really helpful. It's integrated into NinjaOne, which makes monitoring and maintaining our machines super straightforward by allowing us to open a session with a single click. Setting up ScreenConnect was a no-brainer, very easy—we just installed the agents, and training our technicians only took a little while. Review collected by and hosted on G2.com.

Cleaning up the back end and removing machines after they've been gone for a long time might be something we struggle with, and that's about it. Review collected by and hosted on G2.com.

Screenconnect provides fast and secure remote support and our IT team can quickly remote access computers/devices and troubleshoot and/or configure programs/apps.

With screenconnect, collaboration is also boosted thanks to screen sharing and ease of copying files remotely and securely.

With screenconnect, I like that remote video support is available and is very helpful when working with teams.

It is a fulfilling remote desktop solution that has saved our business money and ensures continuity of services no matter the location of the teams. Review collected by and hosted on G2.com.

Well, I has met needs, Screenconnect is the best I have used. Review collected by and hosted on G2.com.

Easy and quick to use. The UI is perfectly minimal, and I haven’t noticed any lag at all. This tool is essential for our MSP. Review collected by and hosted on G2.com.

The security issues are the biggest problem. To their credit, CW is quick to fix them, and since we’re hosted we get the patches automatically and quickly. Still, it’s always in the back of my mind. Review collected by and hosted on G2.com.

Easy to use, and it works with almost all RMMs. The cost is good, and support does a pretty good job when you need help. No AI. Review collected by and hosted on G2.com.

Recently, the software has become really buggy. It disconnects all the time, and downloading the agent takes a long time. Review collected by and hosted on G2.com.

I like ScreenConnect's ease of use and how it's integrated with Entra ID, which allows us to use roles to give engineers only the access they require. The RBAC permissions are really handy, and I appreciate the personal branding support for our ADHOC support portal. Recording remote sessions is a big plus, as it helps keep us protected through auditing. The deployment was really easy with the RMM integration. Review collected by and hosted on G2.com.

integration with some AI to review screen recordings so we can log activity to our PSA Review collected by and hosted on G2.com.

What I like best about ScreenConnect is its fast and reliable remote access that works smoothly even on low bandwidth. The interface is clean, making it easy to manage multiple sessions effortlessly. Its strong security features give confidence during sensitive remote work. Overall, it delivers a seamless and professional remote support experience. Review collected by and hosted on G2.com.

At times, the setup process can feel slightly complex for non-technical users. Additionally, occasional session drops can disrupt workflow during remote troubleshooting. Review collected by and hosted on G2.com.

ScreenConnect was very easy to use compared to the other remote products I've used. The console is easy to navigate and to remote into a machine only takes a double click. Review collected by and hosted on G2.com.

I found that getting assistance took a bit longer than we would like. There were moments where we were left with an issue for a few days before getting any kind of resolution. Review collected by and hosted on G2.com.

Multi-monitor support, low-bandwidth support, a toolbox, chat, wake lock, extensibility, and cross-platform compatibility—everything you could want in a remote support tool. The backstage features let me run commands and install software without stopping the user from working, and I can also send them messages when needed. Review collected by and hosted on G2.com.

Sometimes it takes the client a while to come back online. Review collected by and hosted on G2.com.