Confluence Reviews & Product Details

Confluence is a strong tool for centralized and well-structured team documentation, allowing organizations to keep all their knowledge in one place. It supports real-time collaboration, organized page hierarchies, templates, and version tracking, making it easy to create and maintain content. Its seamless integration with Jira helps teams connect documentation with actual work, improving visibility and alignment. Overall, it enhances knowledge sharing, onboarding, and team efficiency. Review collected by and hosted on G2.com.

Confluence has a few common drawbacks. The UI can feel cluttered and unintuitive, especially as spaces grow. Search isn’t always reliable, making it hard to find the right content quickly. Performance can slow down with large pages or heavy usage. Formatting and layout options are sometimes limited compared to modern editors. Permission management can get complex in bigger teams. It also relies heavily on plugins for advanced use cases, which adds cost and maintenance. Overall, it can become hard to manage at scale without strong structure and governance. Review collected by and hosted on G2.com.

As someone working in the technology industry, what I like most about Confluence is how well it supports collaborative knowledge sharing for complex systems. I use pages and spaces to organize design docs, automation playbooks, and architecture notes so everything stays structured and easy to find. I also love the Jira integration, where I can link Confluence pages directly to epics and stories so requirements, decisions, and implementation details remain connected.

Inline comments and @mentions make collaboration smoother, especially when I’m reviewing logic or explaining modeling decisions to teammates from different backgrounds. I also appreciate the self-serve support ecosystem: the in-product tips, extensive documentation, and community forums usually answer my questions before I need to open a ticket.

Overall, Confluence’s performance stands out to me as a durable, scalable knowledge platform—one that supports continuity, correctness, and team efficiency as systems and organizations grow. Review collected by and hosted on G2.com.

My dislikes are very minor and mostly relate to the scale and maturity of how I use it, rather than any fundamental limitations. Review collected by and hosted on G2.com.

We have implemented Confluence on our premises, and it serves as our primary tool for collaboration, documentation, and sharing news and announcements at the company level. It is quite user-friendly, making it easy to store documentation, specifications, and meeting notes. In short, you can rely on it for all your daily tasks. Multiple users can work on the same pages, leave comments, and edit content without any issues, as version history is tracked in the background. This means you don’t have to worry about losing valuable data or information. Confluence also offers a variety of useful templates and macros that help users set up pages efficiently. We use Confluence daily because it is our main platform for sharing news, events, and company-related information. Integration with Jira is straightforward. Since Confluence is a paid service, their customer support is quite responsive and helpful. Review collected by and hosted on G2.com.

For non technical users especially the number of features, macros, settings, and structure can be overwhelming.With a lot of content many pages, images macros, etc, page loads or search can become slow from time to time.As any other software the pricing is quite an issue, but if you need more users the base cost will raise. Review collected by and hosted on G2.com.

Confluence is not just a documentation tool—it’s a complete collaboration workspace designed to foster transparency, speed up knowledge sharing, and keep teams aligned across departments. Its combination of flexibility, integrations, and usability makes it the go-to platform for organizations of all sizes. Review collected by and hosted on G2.com.

It has a few common drawbacks. The structure can get messy, and pages sprawl quickly without strict organization. The editor also creates friction, since formatting and macros can feel inconsistent. Performance is another issue: heavier pages tend to lag. Permissions can be confusing as well, and it’s easy to misconfigure access. Finally, it often ends up depending on plugins, and you may need paid add-ons to get full functionality.

Overall, it works fine for basic wikis, especially alongside Jira, but it starts to struggle at scale unless you have strong governance in place. Review collected by and hosted on G2.com.

I like the user interface of Confluence because it's intuitive, making it quite easy to share things. I also appreciate the ease of use when it comes to setting certain permissions for documents. It's valuable for us because we have a large base of customers, so having properly documented processes that we can share across our teams saves us quite a lot of time. The initial setup was really easy, taking just five to ten minutes when we received the credentials. I also appreciate that it's straightforward to use Confluence to document processes and share them for troubleshooting or when creating explanatory documents for the general support and chat support team to take advantage of. Review collected by and hosted on G2.com.

What can be improved perhaps mobile integration. Sometimes we're on the go and we would just like to check on certain status or give a quick read of some documents so maybe improve, let's say, the mobile user experience. Review collected by and hosted on G2.com.

What I like most is how streamlined and intuitive the documentation experience feels compared to other platforms I’ve used. It’s genuinely easy to navigate, with a clear structure that makes locating the right pages quick and low-effort, even when dealing with larger or more complex spaces. The search functionality is reliable, and content tends to be organised in a way that aligns well with how teams actually work, rather than forcing you to dig through cluttered or overly nested sections.

On top of that, the integration with Jira adds a lot of practical value. Being able to link documentation directly to tickets, epics, or workflows helps keep everything connected and reduces context switching. It makes it easier to move between planning, delivery, and documentation without losing track of information, which ultimately improves both team efficiency and traceability. Review collected by and hosted on G2.com.

One downside is that documentation spanning multiple projects can sometimes get lost or become harder to track. When content is split across different project spaces, it isn’t always clear where the source of truth lives, which can lead to duplication or outdated information. Projects can also feel a bit siloed at times, making it harder to maintain visibility and consistency across teams. Review collected by and hosted on G2.com.

I like how it is linked tightly with Jira, and Jira Service Desk. Having everything in one place makes it easier to link it all together and saves time hunting through other systems.

The ecosystem of helper apps is also really useful. Review collected by and hosted on G2.com.

It is a bit of a closed shop and costs can creep up on you. We have maybe 50% of the company using it regularly (if that) and can't rationalize the expense of buying licenses for the others who might only go in there once or twice a year.

We ended up using a marketplace app to create a knowledge library for the occasional users and a custom AI agent so that we can surface relevant information quickly from our regular chat. Putting the knowledge into existing systems increased usage. Took some thinking outside the box to escape the Atlassian box. Review collected by and hosted on G2.com.

What I like best about Confluence is how it brings everything into one place. It’s easy to document work, share knowledge with the team, and keep things organized without digging through multiple tools. I also appreciate the collaborative aspect - being able to comment, edit together, and keep information up to date makes teamwork much smoother. Review collected by and hosted on G2.com.

What I dislike about Confluence is that it can feel cluttered and hard to navigate, especially as content grows. Finding the right information isn’t always intuitive, and search doesn’t always return the most relevant results. It can also feel a bit slow and heavy at times, and formatting pages isn’t always as flexible or user-friendly as I’d like. Review collected by and hosted on G2.com.

We are using Confluence as our central knowledge repository, where all project-related information is documented and easily accessible to the team. It helps us keep everything structured, transparent, and aligned across different stakeholders.

What I appreciate most about Confluence is its ability to centralize documentation, facilitate collaboration in real time, and maintain a clear history of updates. It also integrates well with tools like Jira, which makes it very effective for managing requirements, tracking progress, and ensuring consistency across projects. Review collected by and hosted on G2.com.

Sometimes it can feel a bit less intuitive or user-friendly, especially for new users. However, once you get familiar with it, it becomes much easier to navigate and use effectively. Review collected by and hosted on G2.com.

I really appreciate Confluence for its extensive formatting capabilities, which make text formatting very flexible. I can add images, GIFs, Videos in the document making it more clear for my target audience. It's particularly beneficial for collaborating with multiple stakeholders, as I can create pages or live documents that allow multiple people to edit and add their ideas simultaneously. This feature makes collaboration incredibly seamless. Transitioning to Confluence was super easy for us, especially compared to Google Docs, where organising things was a big task. Confluence allows me to easily maintain my own documents, PRDs, and everything else efficiently. Plus, the tool's user experience is very seamless and handy. Overall, I rate it as a fantastic product, giving it a 10 out of 10. Review collected by and hosted on G2.com.

I think there can be a better notification mechanism when someone comments on Confluence, and the commenting system could be made a bit easier. Review collected by and hosted on G2.com.