Viafoura
Viafoura's Community Operating System (CommunityOS) is the managed infrastructure 1000+ media brands rely on to build direct, owned audience relationships. Most media brands today are set up for consumption. Readers come in, read, and leave, and the value of that interaction is lost. CommunityOS changes that. Every on-site interaction (real-time conversations, Live Q&As, personalized notifications, community feeds) builds a richer picture of each audience member, turning passive visitors into active and loyal community members. Underneath every engagement tool is the infrastructure that makes it work at scale: open APIs and first-party data integration, 24/7 AI and human content moderation customized to each media brand's community standards, and assigned Customer Experience Managers who handle everything from onboarding to ongoing strategy. The result: a direct, owned relationship with your audience and a compounding asset your media brand controls.
Average Rating: 4.6/5.0
Total Reviews: 145
How Do G2 Users Rate Viafoura?
- Moderation Tools: 8.8/10 (Category avg: 8.8/10)
- Text Commenting: 9.1/10 (Category avg: 8.8/10)
- Emojis: 7.3/10 (Category avg: 8.8/10)
- Ease of Use: 8.6/10 (Category avg: 9.2/10)
Who Is the Company Behind Viafoura?
- Seller: Viafoura
- Company Website:
- Year Founded: 2012
- HQ Location: Toronto, Ontario
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Twitter: @viafoura
1,768 Twitter followers -
LinkedIn® Page: www.linkedin.com
57 employees on LinkedIn®
Who Uses This Product?
- Who Uses This: Product Manager, Community Moderator
- Top Industries: Online Media, Newspapers
- Company Size: 61% Medium, 21% Large
What Do G2 Reviewers Say About Viafoura?
AI-generated summary from verified user reviews
Pros
- Users praise Viafoura's exceptional customer support, noting quick responses and proactive assistance throughout their experience.
- Users highlight the ease of use of Viafoura, appreciating quick access to data and effective community engagement.
- Users appreciate the excellent support and features of Viafoura, enhancing engagement and loyalty among readers.
- Users praise the easy setup of Viafoura, highlighting its simplicity and seamless integration with existing systems.
- Users appreciate the dedicated partnership and excellent moderation Viafoura provides, enhancing community engagement and content quality.
Cons
- Users note room for improvement in user-friendliness and experience glitches during moderation with multiple users on Viafoura.
- Users find the analytics difficult to access and confusing, especially during initial use of Viafoura.
- Users note limited features in Viafoura's product suite, which can hinder performance analysis and ease of use.
- Users note missing features like better polls functionality and an improved admin panel for streamlined interactions.
- Users often face technical glitches with Viafoura, impacting efficiency during development and moderation tasks.
What Are Recent G2 Reviews of Viafoura?
"Reliable, Customizable, and Engaging Commenting Platform"
Rating: 5.0/5.0 stars
— Kyle H.
"Attentive Support and Insightful Progress Reports"
Rating: 5.0/5.0 stars
— Verified User in Online Media
