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It's lightweight and very easy to implement. Its also very simple for our site visitors to leave comments. They don't have to create an account to do so. Also customer service has been extremely responsive. Review collected by and hosted on G2.com.
I haven't really run into much that I don't like about it. There haven't been any real dealbreakers. We've been using it for years. Review collected by and hosted on G2.com.
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