
I appreciate the consistency, quality, and value of the services we’ve received. ClientSavvy has given us a strong framework for understanding and improving client experience, while also modeling what “good CX” looks like in practice. Their team is responsive, thoughtful, and genuinely invested in our success. In particular, our CSM Zach Hankin has gone above and beyond; from guiding us with tailored insights to making the relationship personal and meaningful. He has become a trusted partner and even a friend, which is a testament to the culture and values ClientSavvy brings to the table. I also value being invited into product-shaping conversations and seeing the forward momentum since the ClearlyRated integration. Overall, it’s been a partnership that combines both professional excellence and personal connection. Review collected by and hosted on G2.com.
There’s very little to truly “dislike.” If anything, the main challenge has been around the transition into the ClearlyRated brand. While I see the progress and momentum from the merger, I don’t yet feel the same clarity and personal connection to ClearlyRated as I did with ClientSavvy. The mission, priorities, and identity of ClearlyRated are still less visible to me, which creates a bit of a disconnect. That said, I’m optimistic this will strengthen with time, especially as the expanded offerings are introduced in ways that integrate with our existing frameworks and reporting. My feedback isn’t about dissatisfaction, but about wanting to see the same alignment and connection that originally drew us to ClientSavvy continue into this next chapter. Review collected by and hosted on G2.com.
The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.
Validated through Google One Tap using a business email account
This reviewer was offered a nominal incentive as thanks for completing this review.
Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.




