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Client Cloud Reviews & Product Details

Your online enrollment and support platform. HR servicing doesn’t have to be a hassle. Relieve your clients’ HR burden by providing an online enrollment and support platform to solve their everyday business challenges. Streamline the enrollment process and offer a companywide communication portal using the features found in HRconnection.

Seller

Zywave

Product Description

Client Cloud is a self-service portal that insurance brokers provide as a value-added service to more than 500,000 business clients in employee benefits and commercial property and casualty. The portal offers HR, compliance and risk management tools and resources, applications for hiring and managing employees, a learning management system with continually updated courses, and even an HR hotline service—all branded to your agency. Client Cloud is a way to reinforce your role as a trusted advisor—driving deeper engagement and loyalty with your clients through resources that support their essential business needs.

Overview by

Laura Ubbelohde

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Client Cloud Reviews (29)

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Carl O.

Business Developement Manager

Mid-Market (51-1000 emp.)

10/13/2022

"Great Product"

3.5/5

What do you like best about Client Cloud?

The most helpful thing about HR hotline is that they are always availble for your HR needs. Review collected by and hosted on G2.com.

What do you dislike about Client Cloud?

There isnt much about HR Hotline that i dislike. They are a good go to hotline if you need anything HR. Review collected by and hosted on G2.com.

Verified User in Online Media

Small-Business (50 or fewer emp.)

10/7/2022

"One Stop Resource For Client's HR Department"

4/5

What do you like best about Client Cloud?

Serves as an extension to the HR Department of the clients which helps in reducing their administrative burden. Clients receive guidance from experienced professionals having experience of more than 15 years. Review collected by and hosted on G2.com.

What do you dislike about Client Cloud?

Currently they have a very limited market presence.

This also limits the advisory role of the company as the HR policies and rules vary from one country to another. Review collected by and hosted on G2.com.

Jonathan H.

Math Teacher

Small-Business (50 or fewer emp.)

9/29/2022

"Review of HR Hotline"

4.5/5

What do you like best about Client Cloud?

Most questions are streamlined, can use one answer/format for most inquiries Review collected by and hosted on G2.com.

What do you dislike about Client Cloud?

Sometimes, it takes a while to get to desired answer/area of app Review collected by and hosted on G2.com.

Verified User in Insurance

Small-Business (50 or fewer emp.)

6/30/2022

"Zywave - good product but needs additional internal training"

3.5/5

What do you like best about Client Cloud?

The technologies they acquire can be helpful for an agency to grow. They have a large variety of options that an agency can choose from. When used consistently with an internal champion, you could see some ROI from the investment made in their solutions. Review collected by and hosted on G2.com.

What do you dislike about Client Cloud?

The customer service isn't the best. We've had several account managers and they seem to not really know the product, or follow up in a timely manner. They also struggle to help us understand when and how to maximize the technologies we purchase. Review collected by and hosted on G2.com.

Rebecca B.

President

Small-Business (50 or fewer emp.)

3/2/2021

"Zywave Client Cloud Review"

2.5/5

What do you like best about Client Cloud?

Client cloud is a nice way to keep in front of your clients in a professional, polished, helpful way. They have a lot of resources and different useful topics. Review collected by and hosted on G2.com.

What do you dislike about Client Cloud?

Zywave is very cost-prohibitive. They get you into long contracts that are impossible to break, and the billing department is not helpful. We don't use the portal as much as we should, for how much we spend. I will probably discontinue our contract when it is over. Review collected by and hosted on G2.com.

Recommendations to others considering Client Cloud:

Make sure you really know what you want before signing a contract because they WILL NOT let you out. Review collected by and hosted on G2.com.

What problems is Client Cloud solving and how is that benefiting you?

Clients often have a specific question either relating to safety or training, to which Zywave almost always has an answer. Review collected by and hosted on G2.com.

scott w.

Director of Operations

Enterprise (> 1000 emp.)

12/8/2021

"Client cloud portal"

4.5/5

What do you like best about Client Cloud?

It is very integrative with our companies tools and works well with add ons Review collected by and hosted on G2.com.

What do you dislike about Client Cloud?

Has a tendency to be tricky for password changes and logins for new users. When that happens though, customer support is very helpful Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management

Mid-Market (51-1000 emp.)

8/31/2021

"HRConnection"

3.5/5

What do you like best about Client Cloud?

Our company uses it to make our annual elections and to review information about our insurance plans. Review collected by and hosted on G2.com.

What do you dislike about Client Cloud?

It takes a lot of time when I have to go back to the employee list every time to view another employee's profile. It would take less time if I could use back and forward arrows between employees. Review collected by and hosted on G2.com.

Michael M.

Associate

Small-Business (50 or fewer emp.)

1/27/2021

"Easy, Quick, Compliant ERISA Docs"

5/5

What do you like best about Client Cloud?

Cloud based, saves all documents, and very simple to use Review collected by and hosted on G2.com.

What do you dislike about Client Cloud?

It's hard to find something I dislike, but if I had to say something ... if you create a WRAP, then change an insurance carrier's contact information in the software, the existing WRAP is automatically updated with the new contact information, and the WRAP is marked as if it has not been finalized yet because of the change Review collected by and hosted on G2.com.

Suryanshi P.

Technical Recruiter

Staffing and Recruiting

Mid-Market (51-1000 emp.)

3/27/2019

"Somewhere Good Somewhere Not"

4.5/5

What do you like best about Client Cloud?

Best thing is that I can check my whole data and can configure in case of time off, health benefits and enroll as well.

An employee can check their login and log out time and can manage their all HR related issues. Here we can enjoy client support throughout and also can track vacation. Review collected by and hosted on G2.com.

What do you dislike about Client Cloud?

Less to dislike but one thing I can think of that we need to check everything manually if it goes offline or enroll get closed. They need to fix little bugging issues otherwise it is good. Review collected by and hosted on G2.com.

Recommendations to others considering Client Cloud:

A person can think of using HRConnections and also can take a training to understand its module thoroughly. Although it is easy to use, but one can face troubles while searching for information. Review collected by and hosted on G2.com.

What problems is Client Cloud solving and how is that benefiting you?

It is very easy to maintain all HR activities through this. Onboarding of an employee their timings, leaves, salary everything could be easily managed. Client support is very helpful as well. Review collected by and hosted on G2.com.

Verified User in Insurance

Small-Business (50 or fewer emp.)

3/21/2019

"All Sales Pitch and No Deliver"

0/5

What do you like best about Client Cloud?

The cost didn't go by PEPM, but rather a flat fee. Review collected by and hosted on G2.com.

What do you dislike about Client Cloud?

The platform is not realistic for an open enrollment. Said they could add custom features, then told not possible. Simple things like triggering to add dependents if employee elects EE+Family. Allows employee to select dependent coverage when they do not even have dependents.

Plan for a lot of training, very long implementation and then a lot of wasted time when you realize you'll have to manually check everything once enrollment is closed.

Support and implementation does not have practical experience with benefits...often wondered if they've ever actually used an online enrollment platform. Just scripted knowledge.

Would highly recommend gathering some other platform recommendations from your carriers. This platform will leave you with egg on your face with clients. Review collected by and hosted on G2.com.

Recommendations to others considering Client Cloud:

Keep looking - do not top here! Sounds great, but sales team is not forthcoming. Do not do business with any company unless they can answer and prove they have at least some of the basic understandings of insurance products. We were sold on the all-in-one and that they would work with us if we found something wasn't available. Took 8 months to get through the training (not very flexible options here for a working broker) and then when it came to go live and do final walk through. Figured out a lot of the quirks/bugs/errors were just there and nothing anyone could do about it. What about the customization, support, etc??? Had several conference calls with someone new every time - last person was knowledgeable with HRconnection...still not a single person with insurance enrollment experience. I guess just their sales team has some knowledge.

Their HR library is pretty good, but overall this is heavily geared at growing your business. If you just need an HR library, would probably do a good job. If your're an established broker just looking to have another online enrollment platforms included with your library...look at a few your broker recommends. Plus your carriers will help pay for the cost! Review collected by and hosted on G2.com.

What problems is Client Cloud solving and how is that benefiting you?

The ability to offer online enrollment to groups under 100, if it worked.

Had to abandon, as it would have been a complete wreck for admin team and client. Onboarding employees and administration seemed to work fine, but benefit enrollment is not applicable. Review collected by and hosted on G2.com.