--- title: Client Cloud Reviews meta\_title: 'Client Cloud Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 29 reviews by the users' company size, role or industry to find out how Client Cloud works for a business like yours. aggregate\_rating: rating\_value: 3.8 review\_count: 29 scale: '5' date\_modified: '2026-08-07' parent\_category: name: HR url: https://www.g2.com/categories/hr --- # Client Cloud Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Client Cloud but has limited features. Are you part of the Client Cloud team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Zywave Client Cloud is a white-labeled, self-service client portal that insurance brokers and agencies provide to their employer clients as a branded, year-round digital experience. It gives employer clients 24/7 access to HR tools, compliance resources, safety training, employee handbooks, and people management applications — all under your agency's brand, not Zywave's. Most brokers show up at renewal and disappear until the next one. The agencies growing their books are the ones their clients hear from all year — not because they're calling every week, but because they've given clients a reason to keep coming back. Client Cloud is how brokers do that at scale without adding headcount. What your clients get — under your brand. A fully white-labeled portal with your colors, logo, and custom URL. Attorney-backed compliance tools covering ACA, COBRA, FMLA, OSHA, and more, continuously updated across all 50 states. An employee handbook builder that generates custom, state-specific handbooks in minutes. An HR Q&A hotline for on-demand answers. And 150+ LMS courses covering workplace safety, harassment prevention, OSHA compliance, and diversity training — all included, no per-course fees. What you get as the broker. A built-in stewardship report that quantifies the value you've delivered to each client at renewal — so the conversation isn't "why should I stay?" it's "look at everything we did for you this year." Brokers using Client Cloud's Relationship Management support see client portal adoption jump from roughly 20% to 60–70%, which translates directly into retention. The numbers speak for themselves. Client Cloud delivers an average of $1,500 in annual savings per client and 9 hours of efficiency gains per year. Over 500,000 businesses use Client Cloud today. The platform carries a Net Promoter Score of +78 — which means the clients using it are actively telling other businesses about it. Broker-first by design. Zywave never contacts your clients directly. The portal is your tool, delivered under your brand, reinforcing your relationship — not replacing it. Client Cloud pairs with Content Cloud to deliver a complete client engagement story — educational content through the portal, compliance tools at their fingertips, and HR resources that make your agency indispensable between renewals. Connected to Zywave's AMS portfolio, account and contact data flows natively so there's no duplicate setup and no separate login to manage. If your clients only hear from you when it's time to renew, Client Cloud is how that changes. * * * Seller [Zywave](https://www.g2.com/sellers/zywave) Discussions [Client Cloud Community](https://www.g2.com/products/client-cloud/discuss) Solution Type All-in-One Overview by Laura Ubbelohde Show More ## Top-Rated Alternatives [ ![ADP Workforce Now](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ADP Workforce Now") ADP Workforce Now 4.2/5(4,303) ](https://www.g2.com/products/adp-workforce-now/reviews) [ ![Ease](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ease") Ease 4.6/5(1,446) ](https://www.g2.com/products/employee-navigator-ease/reviews) [ ![Rippling](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rippling") Rippling 4.8/5(13,211) ](https://www.g2.com/products/rippling/reviews) [ View All Alternatives ](https://www.g2.com/products/client-cloud/competitors/alternatives) ## User Insights Average based on 29 real user reviews. [Log in to unlock pricing and user insights](/login) ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") AI Verified User in Insurance Small-Business (50 or fewer emp.) 3/21/2019 "All Sales Pitch and No Deliver" 0/5 What do you like best about Client Cloud? The cost didn't go by PEPM, but rather a flat fee. Review collected by and hosted on G2.com. What do you dislike about Client Cloud? The platform is not realistic for an open enrollment. Said they could add custom features, then told not possible. Simple things like triggering to add dependents if employee elects EE+Family. Allows employee to select dependent coverage when they do not even have dependents. Plan for a lot of training, very long implementation and then a lot of wasted time when you realize you'll have to manually check everything once enrollment is closed. Support and implementation does not have practical experience with benefits...often wondered if they've ever actually used an online enrollment platform. Just scripted knowledge. Would highly recommend gathering some other platform recommendations from your carriers. This platform will leave you with egg on your face with clients. Review collected by and hosted on G2.com. Recommendations to others considering Client Cloud: Keep looking - do not top here! Sounds great, but sales team is not forthcoming. Do not do business with any company unless they can answer and prove they have at least some of the basic understandings of insurance products. We were sold on the all-in-one and that they would work with us if we found something wasn't available. Took 8 months to get through the training (not very flexible options here for a working broker) and then when it came to go live and do final walk through. Figured out a lot of the quirks/bugs/errors were just there and nothing anyone could do about it. What about the customization, support, etc??? Had several conference calls with someone new every time - last person was knowledgeable with HRconnection...still not a single person with insurance enrollment experience. I guess just their sales team has some knowledge. Their HR library is pretty good, but overall this is heavily geared at growing your business. If you just need an HR library, would probably do a good job. If your're an established broker just looking to have another online enrollment platforms included with your library...look at a few your broker recommends. Plus your carriers will help pay for the cost! Review collected by and hosted on G2.com. What problems is Client Cloud solving and how is that benefiting you? The ability to offer online enrollment to groups under 100, if it worked. Had to abandon, as it would have been a complete wreck for admin team and client. Onboarding employees and administration seemed to work fine, but benefit enrollment is not applicable. Review collected by and hosted on G2.com. Show More 3/25/2019 Current UserValidated ReviewerSource: Organic ![Julie U.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Julie U.") JU Julie U. Client Representative Insurance Enterprise (\> 1000 emp.) 8/1/2017 "It is very difficult to update and takes a long time" 0/5 What do you like best about Client Cloud? The employer likes it to show benefits to their employees/misc. information Review collected by and hosted on G2.com. What do you dislike about Client Cloud? How difficult it is to update everything; Takes a lot of time to update Review collected by and hosted on G2.com. Recommendations to others considering Client Cloud: Make sure to put time aside when updating a groups HRconnection site. Review collected by and hosted on G2.com. What problems is Client Cloud solving and how is that benefiting you? Give employees access to their current benefits; All medical and ancillary benefits we show to clients through HR Connection Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about Client Cloud? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Client Cloud ](https://www.g2.com/products/client-cloud/discussions/new) GU Guest User What is HRconnection used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-hrconnection-used-for) GU Guest User What is Zywave Client Cloud used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-zywave-client-cloud-used-for) [ View all Discussions ](https://www.g2.com/products/client-cloud/discuss) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. 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