--- title: Client Cloud Reviews meta_title: 'Client Cloud Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 29 reviews by the users' company size, role or industry to find out how Client Cloud works for a business like yours. aggregate_rating: rating_value: 3.8 review_count: 29 scale: '5' date_modified: '2026-08-07' parent_category: name: HR url: https://www.g2.com/categories/hr --- # Client Cloud Reviews **Vendor:** Zywave **Category:** [Benefits Administration Software](https://www.g2.com/categories/benefits-administration) **Average Rating:** 3.8/5.0 **Total Reviews:** 29 ## About Client Cloud Zywave Client Cloud is a white-labeled, self-service client portal that insurance brokers and agencies provide to their employer clients as a branded, year-round digital experience. It gives employer clients 24/7 access to HR tools, compliance resources, safety training, employee handbooks, and people management applications — all under your agency's brand, not Zywave's. Most brokers show up at renewal and disappear until the next one. The agencies growing their books are the ones their clients hear from all year — not because they're calling every week, but because they've given clients a reason to keep coming back. Client Cloud is how brokers do that at scale without adding headcount. What your clients get — under your brand. A fully white-labeled portal with your colors, logo, and custom URL. Attorney-backed compliance tools covering ACA, COBRA, FMLA, OSHA, and more, continuously updated across all 50 states. An employee handbook builder that generates custom, state-specific handbooks in minutes. An HR Q&A hotline for on-demand answers. And 150+ LMS courses covering workplace safety, harassment prevention, OSHA compliance, and diversity training — all included, no per-course fees. What you get as the broker. A built-in stewardship report that quantifies the value you've delivered to each client at renewal — so the conversation isn't "why should I stay?" it's "look at everything we did for you this year." Brokers using Client Cloud's Relationship Management support see client portal adoption jump from roughly 20% to 60–70%, which translates directly into retention. The numbers speak for themselves. Client Cloud delivers an average of $1,500 in annual savings per client and 9 hours of efficiency gains per year. Over 500,000 businesses use Client Cloud today. The platform carries a Net Promoter Score of +78 — which means the clients using it are actively telling other businesses about it. Broker-first by design. Zywave never contacts your clients directly. The portal is your tool, delivered under your brand, reinforcing your relationship — not replacing it. Client Cloud pairs with Content Cloud to deliver a complete client engagement story — educational content through the portal, compliance tools at their fingertips, and HR resources that make your agency indispensable between renewals. Connected to Zywave's AMS portfolio, account and contact data flows natively so there's no duplicate setup and no separate login to manage. If your clients only hear from you when it's time to renew, Client Cloud is how that changes. ## Client Cloud Pros & Cons **What users like:** - Users value the **all-in-one HR management solution** of Client Cloud, which enhances efficiency and provides expert support. (2 reviews) - Users find the **HR hotline's expertise** invaluable for effective staffing and recruitment solutions with thorough candidate analysis. (2 reviews) - Users value the **expert customer support** from Client Cloud, ensuring efficient management of HR tasks and queries. (1 reviews) - Users value the **ease of use** of Client Cloud, making HR tasks smooth and efficient in one place. (1 reviews) - Users find the **compliance tools** of Client Cloud exceptionally helpful, backed by thorough legal research. (1 reviews) - Time-saving (1 reviews) - User Interface (1 reviews) - Visibility (1 reviews) **What users dislike:** - Users find the **limited customization** options of Client Cloud challenging when adapting information for employees. (1 reviews) - Users find the **interface design lacking** , which affects their overall experience with Client Cloud. (1 reviews) ## Client Cloud Reviews ### 1. All Sales Pitch and No Deliver **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2019 **What do you like best about Client Cloud?** The cost didn't go by PEPM, but rather a flat fee. **What do you dislike about Client Cloud?** The platform is not realistic for an open enrollment. Said they could add custom features, then told not possible. Simple things like triggering to add dependents if employee elects EE+Family. Allows employee to select dependent coverage when they do not even have dependents. Plan for a lot of training, very long implementation and then a lot of wasted time when you realize you'll have to manually check everything once enrollment is closed. Support and implementation does not have practical experience with benefits...often wondered if they've ever actually used an online enrollment platform. Just scripted knowledge. Would highly recommend gathering some other platform recommendations from your carriers. This platform will leave you with egg on your face with clients. **Recommendations to others considering Client Cloud:** Keep looking - do not top here! Sounds great, but sales team is not forthcoming. Do not do business with any company unless they can answer and prove they have at least some of the basic understandings of insurance products. We were sold on the all-in-one and that they would work with us if we found something wasn't available. Took 8 months to get through the training (not very flexible options here for a working broker) and then when it came to go live and do final walk through. Figured out a lot of the quirks/bugs/errors were just there and nothing anyone could do about it. What about the customization, support, etc??? Had several conference calls with someone new every time - last person was knowledgeable with HRconnection...still not a single person with insurance enrollment experience. I guess just their sales team has some knowledge. Their HR library is pretty good, but overall this is heavily geared at growing your business. If you just need an HR library, would probably do a good job. If your're an established broker just looking to have another online enrollment platforms included with your library...look at a few your broker recommends. Plus your carriers will help pay for the cost! **What problems is Client Cloud solving and how is that benefiting you?** The ability to offer online enrollment to groups under 100, if it worked. Had to abandon, as it would have been a complete wreck for admin team and client. Onboarding employees and administration seemed to work fine, but benefit enrollment is not applicable. ### 2. It is very difficult to update and takes a long time **Rating:** 0.0/5.0 stars **Reviewed by:** Julie U. | Client Representative, Insurance, Enterprise (> 1000 emp.) **Reviewed Date:** August 01, 2017 **What do you like best about Client Cloud?** The employer likes it to show benefits to their employees/misc. information **What do you dislike about Client Cloud?** How difficult it is to update everything; Takes a lot of time to update **Recommendations to others considering Client Cloud:** Make sure to put time aside when updating a groups HRconnection site. **What problems is Client Cloud solving and how is that benefiting you?** Give employees access to their current benefits; All medical and ancillary benefits we show to clients through HR Connection ## Client Cloud Discussions - [What is HRconnection used for?](https://www.g2.com/discussions/what-is-hrconnection-used-for) - [What is Zywave Client Cloud used for?](https://www.g2.com/discussions/what-is-zywave-client-cloud-used-for) - [What is Zywave Learning used for?](https://www.g2.com/discussions/learning-what-is-zywave-learning-used-for) - [What is Zywave Learning used for?](https://www.g2.com/discussions/what-is-zywave-learning-used-for) - [View Client Cloud pricing details and edition comparison](https://www.g2.com/products/client-cloud/reviews?filters%5Bnps_score%5D%5B%5D=1§ion=pricing&secure%5Bexpires_at%5D=2026-08-10+08%3A09%3A50+-0500&secure%5Bsession_id%5D=e380ff76-53d2-4ff1-92c1-22ed26eaa34a&secure%5Btoken%5D=e0f6173e8982afd1a5661427609d87d5987b1e482d2383f047246db98e2074db&format=llm_user) ## Client Cloud Features **Benefits Administration Platform Features** - Benefits Record Management - Enrollment Planning - Third-Party Carrier Integration - Document Management - Total Compensation Statements - Self-Service Portal - Regulatory Compliance - Mobile Benefits Access - Timesheet Management - Payroll Management - Performance Management - Recruitment Management - Compliance Management - Deduction Management - Training Management - Employee Management - Compensation Management - HR Management - Workflow Management - Attendance Management - Retirement Plan Management - Provider Management - Online Benefits Enrollment - Employee Portal **Benefits Administration Platform Features** - Benefits Record Management - Enrollment Planning - Third-Party Carrier Integration - Document Management - Total Compensation Statements - Self-Service Portal - Regulatory Compliance - Benefits Dashboards - Mobile Benefits Access - Integrations / APIs - Internationalization - Mobility **Generative AI** - AI Text Generation - AI Text Summarization - AI Image-to-Text - Generative AI **Additional Functionality** - ACA Reporting - Real-Time Reporting - Vacation/Leave Tracking - HIPAA Compliant - Reminders - Leave Tracking - COBRA Administration - AI Copilot - Data Import/Export - Reporting & Statistics - Employee Database - Time Off Requests - Employee Benefits Administration - Configurable Workflow - Sick Leave Tracking - Life Insurance Administration - Health Insurance Administration - Benefits Administration Outsourcing - Disability Insurance Administration - Attendance Tracking - Applicant Tracking - Customizable Reports - FMLA Administration - Document Storage - Employee Onboarding - HSA/FSA Administration - Reporting/Analytics **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Activity Dashboard - Activity Dashboard - Mobile Access - Activity Dashboard - Training Management - Goal Management - Feedback Management - Action Management - Mobile Access - Activity Dashboard - Benefits Dashboard - Activity Dashboard - Feedback Management - Performance Management - Recruitment Management - Compliance Management - Training Management - Calendar Management - Employee Management - Orientation Workflow Management - Task Management - HR Management - Help Desk Management - Mobile Access - Payroll Management - Document Management - Job Description Management - Social Media Integration - Mobile Access - Activity Dashboard - Third-Party Integrations - Assessment Management - Social Media Integration - Activity Dashboard - Mobile Access - Third-Party Integration - Initiative Management - Workflow Management - Community Management - Employee Referral Management - Candidate Management - Workflow Management - Communication Management - Advertising Management - Application Management - Email Management - Job Management - Discount Management - Pipeline Management - File Management - Job Management - Data Storage Management - Compensation Management - Employee Management - Job Application Management - HR Management - Competency Management - Performance Management - Compliance Management - Job Description Management - Evaluation Management - User Management - Role-Based Permissions - Third-Party Integrations ## Top Client Cloud Alternatives - [ADP Workforce Now](https://www.g2.com/products/adp-workforce-now/reviews) - 4.2/5.0 (4,207 reviews) - [Ease](https://www.g2.com/products/employee-navigator-ease/reviews) - 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