Client Cloud Reviews & Product Details

Zywave Client Cloud is a white-labeled, self-service client portal that insurance brokers and agencies provide to their employer clients as a branded, year-round digital experience. It gives employer clients 24/7 access to HR tools, compliance resources, safety training, employee handbooks, and people management applications — all under your agency's brand, not Zywave's. Most brokers show up at renewal and disappear until the next one. The agencies growing their books are the ones their clients hear from all year — not because they're calling every week, but because they've given clients a reason to keep coming back. Client Cloud is how brokers do that at scale without adding headcount. What your clients get — under your brand. A fully white-labeled portal with your colors, logo, and custom URL. Attorney-backed compliance tools covering ACA, COBRA, FMLA, OSHA, and more, continuously updated across all 50 states. An employee handbook builder that generates custom, state-specific handbooks in minutes. An HR Q&A hotline for on-demand answers. And 150+ LMS courses covering workplace safety, harassment prevention, OSHA compliance, and diversity training — all included, no per-course fees. What you get as the broker. A built-in stewardship report that quantifies the value you've delivered to each client at renewal — so the conversation isn't "why should I stay?" it's "look at everything we did for you this year." Brokers using Client Cloud's Relationship Management support see client portal adoption jump from roughly 20% to 60–70%, which translates directly into retention. The numbers speak for themselves. Client Cloud delivers an average of $1,500 in annual savings per client and 9 hours of efficiency gains per year. Over 500,000 businesses use Client Cloud today. The platform carries a Net Promoter Score of +78 — which means the clients using it are actively telling other businesses about it. Broker-first by design. Zywave never contacts your clients directly. The portal is your tool, delivered under your brand, reinforcing your relationship — not replacing it. Client Cloud pairs with Content Cloud to deliver a complete client engagement story — educational content through the portal, compliance tools at their fingertips, and HR resources that make your agency indispensable between renewals. Connected to Zywave's AMS portfolio, account and contact data flows natively so there's no duplicate setup and no separate login to manage. If your clients only hear from you when it's time to renew, Client Cloud is how that changes.

Seller

Zywave

Discussions

Client Cloud Community

Solution Type

All-in-One

Overview by

Laura Ubbelohde

Top-Rated Alternatives

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User Insights

Average based on 29 real user reviews.

Jeffrey S.

Technical Recruiter

Staffing and Recruiting

Mid-Market (51-1000 emp.)

4/7/2019

"Solid platform for getting things done"

4/5

What do you like best about Client Cloud?

It’s a great platform for administering benefits all in one spot Review collected by and hosted on G2.com.

What do you dislike about Client Cloud?

Sometimes it can be a tad laggy and buggy Review collected by and hosted on G2.com.

Verified User in Mental Health Care

Mid-Market (51-1000 emp.)

1/28/2019

"HRConnection made signing up for employee benefits fast and user friendly."

5/5

What do you like best about Client Cloud?

HRConnection made signing up for employee benefits fast and user friendly. All of our staff utilized benefits enrollment even if it was to opt out of benefits. It is so easy and confidentially saves your information year after year. Very convenient and beneficial. Review collected by and hosted on G2.com.

What do you dislike about Client Cloud?

Staff does not use the system often enough to remember log in information. Staff also forgets that it can be used as a great tool throughout the year. Review collected by and hosted on G2.com.

Verified User in Insurance

Mid-Market (51-1000 emp.)

10/29/2018

Business partner of the seller or seller's competitor, not included in G2 scores.

"HR Connection- Bringing Fortune 500 HR Administration to Small Employers"

5/5

What do you like best about Client Cloud?

Love that I can go online and do my health benefits enrollment and look up answers to questions without having to utilize our HR department. In turn, we can recommend this product to our Employee Benefit Clients, as a service. Review collected by and hosted on G2.com.

What do you dislike about Client Cloud?

Honestly, there is not much that I dislike. Probably the hardest thing for me is knowing where to find the information. Review collected by and hosted on G2.com.

Recommendations to others considering Client Cloud:

Highly recommend- huge time saver Review collected by and hosted on G2.com.

What problems is Client Cloud solving and how is that benefiting you?

By using HR Connection, as an employee I can request time off, enroll or change my benefits and answer most questions myself. As an insurance agent, we can help the HR departments of our clients streamline their processes by using HR Connection. Therefore we have become a valuable partner, not just a salesperson. Easier to earn and easier to retain business. Review collected by and hosted on G2.com.

Verified User in Defense & Space

Mid-Market (51-1000 emp.)

10/15/2018

"Great for Modernizing Benefits"

4.5/5

What do you like best about Client Cloud?

It was very easy to set up, implement, use, and allowed our benefits enrollment to be modernized...no more paper forms being mailed/faxed! Review collected by and hosted on G2.com.

What do you dislike about Client Cloud?

Could make certain features more aesthetically pleasing (larger, more color icons). Review collected by and hosted on G2.com.

Recommendations to others considering Client Cloud:

You know how Open Enrollment is usually a time-consuming pain?...This makes open enrollment a breeze! Review collected by and hosted on G2.com.

What problems is Client Cloud solving and how is that benefiting you?

Allowed our company to do Open Enrollment 100% online for the first time ever, with zero lapses in coverage...for employees who are not only remote and in other states, but also in other countries! Review collected by and hosted on G2.com.

Verified User in Insurance

Mid-Market (51-1000 emp.)

12/7/2018

Business partner of the seller or seller's competitor, not included in G2 scores.

"First launch"

5/5

What do you like best about Client Cloud?

Zywave partner support team. It requires a lot of hand holding. Review collected by and hosted on G2.com.

What do you dislike about Client Cloud?

Complexity and intricate execution to establish a client site Review collected by and hosted on G2.com.

Recommendations to others considering Client Cloud:

Ask the question as to expense for Zywave to assist Brokers with implementation. Otherwise staff time is and can be extreme Review collected by and hosted on G2.com.

What problems is Client Cloud solving and how is that benefiting you?

Mostly retention and also attraction of new business based upon these expanded capabilities Review collected by and hosted on G2.com.

Angela S.

Assistant Music Director, Children's Choir

Non-Profit Organization Management

Mid-Market (51-1000 emp.)

3/17/2018

"A bit clunky but it gets the job done "

3/5

What do you like best about Client Cloud?

It allows us to enroll in benefits pretty easily and painlessly. Review collected by and hosted on G2.com.

What do you dislike about Client Cloud?

I wish it was better integrated with our other benefits platforms so we wouldn’t have to deal with multiple logins. Review collected by and hosted on G2.com.

Julie U.

Client Representative

Insurance

Enterprise (> 1000 emp.)

8/1/2017

"It is very difficult to update and takes a long time"

0/5

What do you like best about Client Cloud?

The employer likes it to show benefits to their employees/misc. information Review collected by and hosted on G2.com.

What do you dislike about Client Cloud?

How difficult it is to update everything; Takes a lot of time to update Review collected by and hosted on G2.com.

Recommendations to others considering Client Cloud:

Make sure to put time aside when updating a groups HRconnection site. Review collected by and hosted on G2.com.

What problems is Client Cloud solving and how is that benefiting you?

Give employees access to their current benefits; All medical and ancillary benefits we show to clients through HR Connection Review collected by and hosted on G2.com.

Melissa P.

HR Manager

Oil & Energy

Mid-Market (51-1000 emp.)

11/4/2016

"Works well for what it's meant to do"

2.5/5

What do you like best about Client Cloud?

Data entries are sent directly to my benefits broker but as a company we're too small to do a direct feed to the carriers. Review collected by and hosted on G2.com.

What do you dislike about Client Cloud?

Interface can be a little clunky. They really need a general search bar to type an employee's name to go to their profile without having to manually find them in the application. Review collected by and hosted on G2.com.

Recommendations to others considering Client Cloud:

It's great for small companies needing a free software for an HR portal and benefit admin., Disclosure: this software was free through our broker. Review collected by and hosted on G2.com.

What problems is Client Cloud solving and how is that benefiting you?

We really only use it for benefit admin, and for that purpose it has been just fine. Review collected by and hosted on G2.com.

Bridget B.

Marketing Manager

Computer Software

Mid-Market (51-1000 emp.)

10/24/2016

"Good Visibility into Company Programs"

3.5/5

What do you like best about Client Cloud?

I like the visibility into all of your health care benefits, allowing you easy access to see your coverages. Review collected by and hosted on G2.com.

What do you dislike about Client Cloud?

Perhaps it's just our company, but the formatting of the information on the website is an eye sore. Better flexibility with how the information is displayed would be a plus. Review collected by and hosted on G2.com.