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Click

By Click

4.0 out of 5 stars

How would you rate your experience with Click?

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Click Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users love the ease of use, finding Click's interface intuitive and simplifying their email marketing efforts. (22 mentions)
Users appreciate the easy integrations of Click, enhancing efficiency and productivity with seamless connections to existing tools. (10 mentions)
Users value the ease of use and implementation, along with a robust feature set and excellent customer support. (10 mentions)
Users appreciate the intuitive interface of Click, finding it easy to navigate and very user-friendly. (10 mentions)
Users value the automation capabilities of ClickDimensions, enhancing marketing efficiency and streamlining decision-making processes. (9 mentions)
Users value the seamless integration with Microsoft Dynamics that enhances their marketing efforts and workflow efficiency. (9 mentions)
Users highlight the extensive support and features of ClickDimensions, making it easy to implement and use effectively. (7 mentions)
Users find the complexity of Click overwhelming, requiring tedious learning and hands-on experience for effective use. (5 mentions)
Users criticize the poor interface design of Click, noting inconsistent functionality and a lack of modern UX updates. (5 mentions)
Users find the difficult learning curve challenging, requiring expert knowledge for effective use of Click's features. (4 mentions)
Users find layout issues detracting from ClickDimensions’ overall user experience, citing poor UX and inconsistent functionality. (4 mentions)
Users find the steep learning curve challenging, requiring extensive training to navigate Click's complex features effectively. (4 mentions)
Users find the limited customization options in Click unsatisfactory compared to other automation tools, impacting flexibility and usability. (4 mentions)
Users find ClickDimensions to be not intuitive, facing a steep learning curve and clunky email campaign creation. (4 mentions)
Users find ClickDimensions to be not user-friendly, struggling with a steep learning curve and a clunky interface. (2 mentions)

Top Pros or Advantages of Click

1. Ease of Use
Users love the ease of use, finding Click's interface intuitive and simplifying their email marketing efforts.
See 22 mentions

See Related User Reviews

GAURAV SINGH W.
GW

GAURAV SINGH W.

Mid-Market (51-1000 emp.)

4.5/5

"feedback after using click dimensions"

What do you like about Click?

Accesibility and easy to use interface. User Friendly

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Best marketing automation software"

What do you like about Click?

It simplifies email marketing. It can automate marketing campaigns and worlflows.

2. Easy Integrations
Users appreciate the easy integrations of Click, enhancing efficiency and productivity with seamless connections to existing tools.
See 10 mentions

See Related User Reviews

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Growing Engagement"

What do you like about Click?

Their multiple integrations to automate reports, insights, and keep a track of everything at one place.

Verified User
C

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Great assistance to automate daily tasks"

What do you like about Click?

Robust integration with all Microsoft Office applications make it very efficient to use for colleagues who are not technical users

3. Features
Users value the ease of use and implementation, along with a robust feature set and excellent customer support.
See 10 mentions

See Related User Reviews

Pearl C.
PC

Pearl C.

Small-Business (50 or fewer emp.)

5.0/5

"Highly recommended"

What do you like about Click?

It is easy to use and implement. I like the features. Easy to integrate. I use it frequently. And customer support is great.

Manea A.
MA

Manea A.

Small-Business (50 or fewer emp.)

4.5/5

"Very Good Experince"

What do you like about Click?

Very Easy to use Number of Features Ease of Implementation

4. Intuitive
Users appreciate the intuitive interface of Click, finding it easy to navigate and very user-friendly.
See 10 mentions

See Related User Reviews

GAURAV SINGH W.
GW

GAURAV SINGH W.

Mid-Market (51-1000 emp.)

4.5/5

"feedback after using click dimensions"

What do you like about Click?

Accesibility and easy to use interface. User Friendly

Zuhaib M G.
ZG

Zuhaib M G.

Small-Business (50 or fewer emp.)

3.0/5

"Balance experience"

What do you like about Click?

User interface is good and neet and easy to navigate

5. Automation
Users value the automation capabilities of ClickDimensions, enhancing marketing efficiency and streamlining decision-making processes.
See 9 mentions

See Related User Reviews

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Best marketing automation software"

What do you like about Click?

It simplifies email marketing. It can automate marketing campaigns and worlflows.

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Growing Engagement"

What do you like about Click?

Their multiple integrations to automate reports, insights, and keep a track of everything at one place.

6. Integrations
Users value the seamless integration with Microsoft Dynamics that enhances their marketing efforts and workflow efficiency.
See 9 mentions

See Related User Reviews

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Growing Engagement"

What do you like about Click?

Their multiple integrations to automate reports, insights, and keep a track of everything at one place.

Verified User
C

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Great assistance to automate daily tasks"

What do you like about Click?

Robust integration with all Microsoft Office applications make it very efficient to use for colleagues who are not technical users

7. Helpful
Users highlight the extensive support and features of ClickDimensions, making it easy to implement and use effectively.
See 7 mentions

See Related User Reviews

Aneel R.
AR

Aneel R.

Mid-Market (51-1000 emp.)

4.5/5

"ClickDimensions is a highly reccomended tool for all marketing Professionals"

What do you like about Click?

Features & customer support is far better.

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Unified experience make it easier to manage all at one place"

What do you like about Click?

ClickDimensions provides a variety of software to choose from. We went for the Hubspot marketing automation software. It gave us a holistic view of ou

Top Cons or Disadvantages of Click

1. Complexity
Users find the complexity of Click overwhelming, requiring tedious learning and hands-on experience for effective use.
See 5 mentions

See Related User Reviews

kirtan j.
KJ

kirtan j.

Small-Business (50 or fewer emp.)

5.0/5

"Review"

What do you dislike about Click?

Inconsistent functionality. Poor UX. Drag drop landing page not good

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Best marketing automation software"

What do you dislike about Click?

The complexity and the learning curve is a bit tedious. Also the cost can be comparatively high.

2. Poor Interface Design
Users criticize the poor interface design of Click, noting inconsistent functionality and a lack of modern UX updates.
See 5 mentions

See Related User Reviews

kirtan j.
KJ

kirtan j.

Small-Business (50 or fewer emp.)

5.0/5

"Review"

What do you dislike about Click?

Inconsistent functionality. Poor UX. Drag drop landing page not good

Rickey J.
RJ

Rickey J.

Mid-Market (51-1000 emp.)

4.5/5

"Best Marketing Experience for MS 365"

What do you dislike about Click?

Limitations in the Social media area, UX needs to be updated to be more modern, but it still passes the eye test. Would love to see more ability to cu

3. Difficult Learning
Users find the difficult learning curve challenging, requiring expert knowledge for effective use of Click's features.
See 4 mentions

See Related User Reviews

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Best marketing automation software"

What do you dislike about Click?

The complexity and the learning curve is a bit tedious. Also the cost can be comparatively high.

Shailesh J.
SJ

Shailesh J.

Small-Business (50 or fewer emp.)

3.0/5

"Perfect and Easy to Use"

What do you dislike about Click?

Steep Learning Curve: Some features can be complex for new users. Limited Customization: Email templates and forms have limited customization options

4. Layout Issues
Users find layout issues detracting from ClickDimensions’ overall user experience, citing poor UX and inconsistent functionality.
See 4 mentions

See Related User Reviews

kirtan j.
KJ

kirtan j.

Small-Business (50 or fewer emp.)

5.0/5

"Review"

What do you dislike about Click?

Inconsistent functionality. Poor UX. Drag drop landing page not good

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Amazing for market automation"

What do you dislike about Click?

The ClickDimensions user interface could be more intuitive and user-friendly, with enhancements to streamline navigation and improve overall user expe

5. Learning Curve
Users find the steep learning curve challenging, requiring extensive training to navigate Click's complex features effectively.
See 4 mentions

See Related User Reviews

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Best marketing automation software"

What do you dislike about Click?

The complexity and the learning curve is a bit tedious. Also the cost can be comparatively high.

Shailesh J.
SJ

Shailesh J.

Small-Business (50 or fewer emp.)

3.0/5

"Perfect and Easy to Use"

What do you dislike about Click?

Steep Learning Curve: Some features can be complex for new users. Limited Customization: Email templates and forms have limited customization options

6. Limited Customization
Users find the limited customization options in Click unsatisfactory compared to other automation tools, impacting flexibility and usability.
See 4 mentions

See Related User Reviews

Shailesh J.
SJ

Shailesh J.

Small-Business (50 or fewer emp.)

3.0/5

"Perfect and Easy to Use"

What do you dislike about Click?

Steep Learning Curve: Some features can be complex for new users. Limited Customization: Email templates and forms have limited customization options

Rickey J.
RJ

Rickey J.

Mid-Market (51-1000 emp.)

4.5/5

"Best Marketing Experience for MS 365"

What do you dislike about Click?

Limitations in the Social media area, UX needs to be updated to be more modern, but it still passes the eye test. Would love to see more ability to cu

7. Not Intuitive
Users find ClickDimensions to be not intuitive, facing a steep learning curve and clunky email campaign creation.
See 4 mentions

See Related User Reviews

kirtan j.
KJ

kirtan j.

Small-Business (50 or fewer emp.)

5.0/5

"Review"

What do you dislike about Click?

Inconsistent functionality. Poor UX. Drag drop landing page not good

Rickey J.
RJ

Rickey J.

Mid-Market (51-1000 emp.)

4.5/5

"Best Marketing Experience for MS 365"

What do you dislike about Click?

Limitations in the Social media area, UX needs to be updated to be more modern, but it still passes the eye test. Would love to see more ability to cu

8. Not User-Friendly
Users find ClickDimensions to be not user-friendly, struggling with a steep learning curve and a clunky interface.
See 2 mentions

See Related User Reviews

kirtan j.
KJ

kirtan j.

Small-Business (50 or fewer emp.)

5.0/5

"Review"

What do you dislike about Click?

Inconsistent functionality. Poor UX. Drag drop landing page not good

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Amazing for market automation"

What do you dislike about Click?

The ClickDimensions user interface could be more intuitive and user-friendly, with enhancements to streamline navigation and improve overall user expe

Click Reviews (302)

Reviews

Click Reviews (302)

4.0
302 reviews
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G2 reviews are authentic and verified.
Verified User in Hospital & Health Care
IH
Enterprise (> 1000 emp.)
"Lots of powerfull options, but a bit of a complicated UI"
What do you like best about Click?

The amount of personalization and automation is very usefull in a B2B setting. We keep finding new ways to optimize and personalize our marketing campaigns with the tools in ClickDimensions. Also the options to connect the tool with other services is very usefull as it allows us to integrate with our other systems. Review collected by and hosted on G2.com.

What do you dislike about Click?

There is a big learning curve. We work with a lot of marketers from all over the world on ClickDimensions and most of them don't know most of the features. In my opinion the ease of use could be improved so more marketers will use more of the features. Review collected by and hosted on G2.com.

Response from Ross Bateman of Click

Thank you! We appreciate your feed back and are glad to hear ClickDimensions is a good fit for your organisation. We're glad to hear that you find the personalization and automation features useful for your marketing campaigns.

Mohit T.
MT
Team Lead & Manager - Recruiting and Delivery- Cloud/ ERP/ Oracle/ Salesforce Practice
Mid-Market (51-1000 emp.)
"ClickDimensions Best marketing automation technology"
What do you like best about Click?

User interface is freindly

It very easy to integrate with Microsoft Dynamics365

You can easily creat and publish the surveys to gather customers feedbacks

Support team is always availble to help and resolve any issues. Review collected by and hosted on G2.com.

What do you dislike about Click?

There are very limited templates available for composing email campaigns.

It was extremely costly for team in terms of time to fix Review collected by and hosted on G2.com.

Aanya S.
AS
Inside Sales Representative
Mid-Market (51-1000 emp.)
"Excellent tool for marketing"
What do you like best about Click?

It's easy to use as sales person, it helps in email marketing and web content as well. Review collected by and hosted on G2.com.

What do you dislike about Click?

Nothing as of now, it is great for exprienced and fresher people. Review collected by and hosted on G2.com.

Shailesh J.
SJ
Senior Customer Success Manager
Small-Business (50 or fewer emp.)
"Perfect and Easy to Use"
What do you like best about Click?

Seamless Integration: Works perfectly with Microsoft Dynamics 365.

User-Friendly: Intuitive interface that's easy to navigate.

Robust Marketing Tools: Comprehensive tools for email marketing, campaign automation, web forms, and surveys. Review collected by and hosted on G2.com.

What do you dislike about Click?

Steep Learning Curve: Some features can be complex for new users.

Limited Customization: Email templates and forms have limited customization options.

Occasional Bugs: Occasional software glitches can disrupt workflow. Review collected by and hosted on G2.com.

Response from Alex Moore of Click

Hi Shailesh! We're sorry to hear about your experience with glitches. Our team are constantly working hard to address bugs and are always available to address any issues you may have. I also wanted to share that we have had some exciting Product Releases in 2024, unveiling updated email and form designers that feature new email templates and desktop/mobile customization, giving our customers more customization and editability than ever. And, we have more updates on the way! We also encourage all users to ensure they are using the most up to date version of our solution to ensure they have the best possible user experience. As always, our product team love hearing feedback about how we can improve our solution to meet the needs of the modern marketer. Please reach out anytime!

See how Click improved
Verified User in Consumer Electronics
UC
Small-Business (50 or fewer emp.)
"Unified experience make it easier to manage all at one place"
What do you like best about Click?

ClickDimensions provides a variety of software to choose from. We went for the Hubspot marketing automation software. It gave us a holistic view of our marketing performance and the recommendations and analytics are very high quality, helping us in speedy decision making. The data can be modelled in many different ways and has helped us reach different customer groups with ease. Review collected by and hosted on G2.com.

What do you dislike about Click?

The software can look overwhelming at first and requires some hands on experience Review collected by and hosted on G2.com.

Verified User in Higher Education
UH
Enterprise (> 1000 emp.)
"ClickDimensions helps higher education organisations"
What do you like best about Click?

Marketing Automation in ClickDimensions allows my team to complete their tasks easier and therefore quicker. We find the Campaign Automation especially useful and we want to explore the use of Web Forms in the future to avoid manual imports of leads. Customer Support has been very helpful in answering our enquiries, too. Review collected by and hosted on G2.com.

What do you dislike about Click?

I dislike the fact that contact record view is different in Dynamics and ClickDimensions. I needed IT support to consolidate the views, so that I don't have to switch between them to view all the collected information about a contact. Review collected by and hosted on G2.com.

Response from Ross Bateman of Click

Thank you! We appreciate your feed back and are glad to hear ClickDimensions is a good fit for your organisation.

Ahmed E.
AE
Data Analyst
Mid-Market (51-1000 emp.)
"Complete marketing automation solution"
What do you like best about Click?

- It merge sales and marketing in way that get valuable insights and do work in smart

- It provides web intelligence and campaign automation Review collected by and hosted on G2.com.

What do you dislike about Click?

Providing support tutorial for applying webscraping with ClickDimensions Review collected by and hosted on G2.com.

NIRMAL P.
NP
Service Management Associate
Mid-Market (51-1000 emp.)
"Best tool for email and social media automation for marketing"
What do you like best about Click?

The standout feature of SnapMetrics software lies in its seamless blend of user-friendly interface and unparalleled result-driven functionalities. It ensures continuous customer engagement through its intuitive design and remarkable outcome generation.

An exceptional tool that streamlines the creation and automation of emails, adeptly scheduling them based on your preferred timing. SnapMetrics extends its prowess to include survey creation and publication, facilitating the collection of valuable customer feedback and insights into their preferences.

In the realm of social media marketing and advertising, SnapMetrics reigns supreme, offering an invaluable feature set. It not only enables automated calculation of visitor view time but also meticulously tracks user activities on webpages and campaigns.

With its user-friendly design, SnapMetrics easily integrates with a myriad of third-party applications and platforms. Its adaptability spans across multiple web pages, efficiently gathering and unifying data for enhanced marketing strategies.

When it comes to customer communication, SnapMetrics stands as the optimal tool, boasting a plethora of features that simplify and elevate your workflow. Review collected by and hosted on G2.com.

What do you dislike about Click?

Expand template options for diverse campaigns, considering industry-specific themes and a user-friendly customization feature for a more personalized touch. Review collected by and hosted on G2.com.

Response from Ross Bateman of Click

Thanks Nirmal! We greatly appreciate your feedback and are glad to hear ClickDimensions has been a good fit for your organization.

Verified User in Financial Services
UF
Mid-Market (51-1000 emp.)
"Clunky interface, but good if you use Dynamics"
What do you like best about Click?

I find ClickDimensions to be a valuable tool due to its seamless integration with Microsoft Dynamics, our current CRM system.

The audiences feature enables us to delve into our CRM data, revealing more nuanced audience and lead types to inform targeted campaigns. Additionally, we leverage the A/B test feature to identify a winning strategy and make adjustments accordingly. Review collected by and hosted on G2.com.

What do you dislike about Click?

ClickDimensions is less feature-rich than other marketing platforms I've used previously e.g. autogenerating plain text verions of emails.

The interface for creating email campaigns is super clunky.

The training academy is also very basic. Review collected by and hosted on G2.com.

Response from Ross Bateman of Click

Thank you! We greatly appreciate your feedback and are glad to hear ClickDimensions has been a good fit for your organization. We’d welcome the opportunity to discuss our new email designer and discuss how we can assist further with training – please feel free to reach out directly to your Success Manager or contact us at success@clickdimensions.com.

Jeffrey M.
JM
Senior Director of Marketing and Corporate Relations
Small-Business (50 or fewer emp.)
"Overall Pretty Good with a few Issues"
What do you like best about Click?

Click Dimensions is easy to use and the reporting provided is excellent. Review collected by and hosted on G2.com.

What do you dislike about Click?

The editor and what actually gets sent out often look different. many times extra code will get stuck in the editor and it will affect font size, etc. Not exactly WYSIWYG. Also, because it pulls onl;y contacts from our AMS (Protech) and not registrants, etc. at times getting the marketing list correct is tricky. Review collected by and hosted on G2.com.

Response from Ross Bateman of Click

Thanks Jeffrey! We're pleased to hear that you find ClickDimensions easy to use and value the excellent reporting. We understand your concerns about the editor and the AMS integration. I have raised this with your Success Manager, Krista. She will reach out to you directly to set up some 1:1 time to discuss the issues and update you on our latest updates.