The G2 on Click

Click Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users love the ease of use, finding Click's interface intuitive and simplifying their email marketing efforts. (22 mentions)

Users appreciate the easy integrations of Click, enhancing efficiency and productivity with seamless connections to existing tools. (10 mentions)

Users value the ease of use and implementation, along with a robust feature set and excellent customer support. (10 mentions)

Users appreciate the intuitive interface of Click, finding it easy to navigate and very user-friendly. (10 mentions)

Users value the automation capabilities of ClickDimensions, enhancing marketing efficiency and streamlining decision-making processes. (9 mentions)

Users value the seamless integration with Microsoft Dynamics that enhances their marketing efforts and workflow efficiency. (9 mentions)

Users highlight the extensive support and features of ClickDimensions, making it easy to implement and use effectively. (7 mentions)

Users find the complexity of Click overwhelming, requiring tedious learning and hands-on experience for effective use. (5 mentions)

Users criticize the poor interface design of Click, noting inconsistent functionality and a lack of modern UX updates. (5 mentions)

Users find the difficult learning curve challenging, requiring expert knowledge for effective use of Click's features. (4 mentions)

Users find layout issues detracting from ClickDimensions’ overall user experience, citing poor UX and inconsistent functionality. (4 mentions)

Users find the steep learning curve challenging, requiring extensive training to navigate Click's complex features effectively. (4 mentions)

Users find the limited customization options in Click unsatisfactory compared to other automation tools, impacting flexibility and usability. (4 mentions)

Users find ClickDimensions to be not intuitive, facing a steep learning curve and clunky email campaign creation. (4 mentions)

Users find ClickDimensions to be not user-friendly, struggling with a steep learning curve and a clunky interface. (2 mentions)

Top Pros or Advantages of Click

1. Ease of Use

Users love the ease of use, finding Click's interface intuitive and simplifying their email marketing efforts.

See 22 mentions

See Related User Reviews

GAURAV SINGH W.

Mid-Market (51-1000 emp.)

4.5/5

"feedback after using click dimensions"

What do you like about Click?

Accesibility and easy to use interface. User Friendly

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Best marketing automation software"

What do you like about Click?

It simplifies email marketing. It can automate marketing campaigns and worlflows.

2. Easy Integrations

Users appreciate the easy integrations of Click, enhancing efficiency and productivity with seamless connections to existing tools.

See 10 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Growing Engagement"

What do you like about Click?

Their multiple integrations to automate reports, insights, and keep a track of everything at one place.

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Great assistance to automate daily tasks"

What do you like about Click?

Robust integration with all Microsoft Office applications make it very efficient to use for colleagues who are not technical users

3. Features

Users value the ease of use and implementation, along with a robust feature set and excellent customer support.

See 10 mentions

See Related User Reviews

Pearl C.

Small-Business (50 or fewer emp.)

5.0/5

"Highly recommended"

What do you like about Click?

It is easy to use and implement. I like the features. Easy to integrate. I use it frequently. And customer support is great.

Manea A.

Small-Business (50 or fewer emp.)

4.5/5

"Very Good Experince"

What do you like about Click?

Very Easy to use Number of Features Ease of Implementation

4. Intuitive

Users appreciate the intuitive interface of Click, finding it easy to navigate and very user-friendly.

See 10 mentions

See Related User Reviews

GAURAV SINGH W.

Mid-Market (51-1000 emp.)

4.5/5

"feedback after using click dimensions"

What do you like about Click?

Accesibility and easy to use interface. User Friendly

Zuhaib M G.

Small-Business (50 or fewer emp.)

3.0/5

"Balance experience"

What do you like about Click?

User interface is good and neet and easy to navigate

5. Automation

Users value the automation capabilities of ClickDimensions, enhancing marketing efficiency and streamlining decision-making processes.

See 9 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Best marketing automation software"

What do you like about Click?

It simplifies email marketing. It can automate marketing campaigns and worlflows.

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Growing Engagement"

What do you like about Click?

Their multiple integrations to automate reports, insights, and keep a track of everything at one place.

6. Integrations

Users value the seamless integration with Microsoft Dynamics that enhances their marketing efforts and workflow efficiency.

See 9 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Growing Engagement"

What do you like about Click?

Their multiple integrations to automate reports, insights, and keep a track of everything at one place.

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Great assistance to automate daily tasks"

What do you like about Click?

Robust integration with all Microsoft Office applications make it very efficient to use for colleagues who are not technical users

7. Helpful

Users highlight the extensive support and features of ClickDimensions, making it easy to implement and use effectively.

See 7 mentions

See Related User Reviews

Aneel R.

Mid-Market (51-1000 emp.)

4.5/5

"ClickDimensions is a highly reccomended tool for all marketing Professionals"

What do you like about Click?

Features & customer support is far better.

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Unified experience make it easier to manage all at one place"

What do you like about Click?

ClickDimensions provides a variety of software to choose from. We went for the Hubspot marketing automation software. It gave us a holistic view of ou

Top Cons or Disadvantages of Click

1. Complexity

Users find the complexity of Click overwhelming, requiring tedious learning and hands-on experience for effective use.

See 5 mentions

See Related User Reviews

kirtan j.

Small-Business (50 or fewer emp.)

5.0/5

"Review"

What do you dislike about Click?

Inconsistent functionality. Poor UX. Drag drop landing page not good

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Best marketing automation software"

What do you dislike about Click?

The complexity and the learning curve is a bit tedious. Also the cost can be comparatively high.

2. Poor Interface Design

Users criticize the poor interface design of Click, noting inconsistent functionality and a lack of modern UX updates.

See 5 mentions

See Related User Reviews

kirtan j.

Small-Business (50 or fewer emp.)

5.0/5

"Review"

What do you dislike about Click?

Inconsistent functionality. Poor UX. Drag drop landing page not good

Rickey J.

Mid-Market (51-1000 emp.)

4.5/5

"Best Marketing Experience for MS 365"

What do you dislike about Click?

Limitations in the Social media area, UX needs to be updated to be more modern, but it still passes the eye test. Would love to see more ability to cu

3. Difficult Learning

Users find the difficult learning curve challenging, requiring expert knowledge for effective use of Click's features.

See 4 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Best marketing automation software"

What do you dislike about Click?

The complexity and the learning curve is a bit tedious. Also the cost can be comparatively high.

Shailesh J.

Small-Business (50 or fewer emp.)

3.0/5

"Perfect and Easy to Use"

What do you dislike about Click?

Steep Learning Curve: Some features can be complex for new users. Limited Customization: Email templates and forms have limited customization options

4. Layout Issues

Users find layout issues detracting from ClickDimensions’ overall user experience, citing poor UX and inconsistent functionality.

See 4 mentions

See Related User Reviews

kirtan j.

Small-Business (50 or fewer emp.)

5.0/5

"Review"

What do you dislike about Click?

Inconsistent functionality. Poor UX. Drag drop landing page not good

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Amazing for market automation"

What do you dislike about Click?

The ClickDimensions user interface could be more intuitive and user-friendly, with enhancements to streamline navigation and improve overall user expe

5. Learning Curve

Users find the steep learning curve challenging, requiring extensive training to navigate Click's complex features effectively.

See 4 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Best marketing automation software"

What do you dislike about Click?

The complexity and the learning curve is a bit tedious. Also the cost can be comparatively high.

Shailesh J.

Small-Business (50 or fewer emp.)

3.0/5

"Perfect and Easy to Use"

What do you dislike about Click?

Steep Learning Curve: Some features can be complex for new users. Limited Customization: Email templates and forms have limited customization options

6. Limited Customization

Users find the limited customization options in Click unsatisfactory compared to other automation tools, impacting flexibility and usability.

See 4 mentions

See Related User Reviews

Shailesh J.

Small-Business (50 or fewer emp.)

3.0/5

"Perfect and Easy to Use"

What do you dislike about Click?

Steep Learning Curve: Some features can be complex for new users. Limited Customization: Email templates and forms have limited customization options

Rickey J.

Mid-Market (51-1000 emp.)

4.5/5

"Best Marketing Experience for MS 365"

What do you dislike about Click?

Limitations in the Social media area, UX needs to be updated to be more modern, but it still passes the eye test. Would love to see more ability to cu

7. Not Intuitive

Users find ClickDimensions to be not intuitive, facing a steep learning curve and clunky email campaign creation.

See 4 mentions

See Related User Reviews

kirtan j.

Small-Business (50 or fewer emp.)

5.0/5

"Review"

What do you dislike about Click?

Inconsistent functionality. Poor UX. Drag drop landing page not good

Rickey J.

Mid-Market (51-1000 emp.)

4.5/5

"Best Marketing Experience for MS 365"

What do you dislike about Click?

Limitations in the Social media area, UX needs to be updated to be more modern, but it still passes the eye test. Would love to see more ability to cu

8. Not User-Friendly

Users find ClickDimensions to be not user-friendly, struggling with a steep learning curve and a clunky interface.

See 2 mentions

See Related User Reviews

kirtan j.

Small-Business (50 or fewer emp.)

5.0/5

"Review"

What do you dislike about Click?

Inconsistent functionality. Poor UX. Drag drop landing page not good

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Amazing for market automation"

What do you dislike about Click?

The ClickDimensions user interface could be more intuitive and user-friendly, with enhancements to streamline navigation and improve overall user expe

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Zoran I.

Business Analytics Manager

Mid-Market (51-1000 emp.)

11/16/2022

"Click D is a unique product out there for any organisation that uses Dynamics 365"

5/5

What do you like best about Click?

The solution is constantly updated, and the new features are really up to date with the standards; with the premium support, this is a reliable solution and really user friendly Review collected by and hosted on G2.com.

What do you dislike about Click?

We recommend premium support for the high volume users, as it might take a while for Click D support to fix the issues you are having at any given moment. However, the product is reliable Review collected by and hosted on G2.com.

Response from Ross Bateman of Click

edit

Thanks Zoran! We greatly appreciate your feedback and are glad to hear ClickDimensions has been a good fit for your organization.

Tonicha W.

Senior Digital Marketing Executive

Small-Business (50 or fewer emp.)

11/17/2022

"Mostly positive but a few teething problems"

4/5

What do you like best about Click?

Good email building and sending services

Good survey building

Intergrates directly with our CRM Microsoft Dynamics 365, with other automation platforms this has been a challenge Review collected by and hosted on G2.com.

What do you dislike about Click?

Sometimes can be a bit clunky, seems to lock people out randomly of access

Also form builder is a bit outdated and could be better - more like the survey builder Review collected by and hosted on G2.com.

Response from Ross Bateman of Click

edit

Thanks Tonicha! We greatly appreciate your feedback and are glad to hear ClickDimensions has been a good fit for your organization.

Umang V.

Director

Information Technology and Services

Mid-Market (51-1000 emp.)

11/22/2022

"ClickDimensions for Digital Marketing Automation"

3.5/5

What do you like best about Click?

Ease of Use... The simplicity and intuitive layout of user controls provided help in making onboarding of new team members easy. Also, the provided calendar works as an excellent dashboard for tracking of campaigns Review collected by and hosted on G2.com.

What do you dislike about Click?

Slow Loading Time... As per my observation, the controls and calendar take a relatively long time to load even while you are using the highest internet speed networks Review collected by and hosted on G2.com.

Response from Ross Bateman of Click

edit

Thanks Umang! We greatly appreciate your feedback and are glad to hear ClickDimensions has been a good fit for your organization.

Verified User in Government Relations

Mid-Market (51-1000 emp.)

11/15/2022

"ClickDimensions - As Advertised!"

3.5/5

What do you like best about Click?

Most of the guesswork has been taken care of. It's quite easy to use... almost too powerful for what I use it for. The support is quite responsive whenever I require help. Review collected by and hosted on G2.com.

What do you dislike about Click?

They used to have an online chat support function that either doesn't exist anymore, or I have just had a long string of bad luck reaching anyone, without having to wait until next business day for an email reply. It was so much quicker and efficient but I understand from a resource point of view, having staff wait for online live support can be challenging. Review collected by and hosted on G2.com.

Response from Ross Bateman of Click

edit

We greatly appreciate your feedback and are glad to hear ClickDimensions has been a good fit for your organization.

amanda a.

Enterprise (> 1000 emp.)

3/6/2023

"Fantastic product...when it works..."

2/5

What do you like best about Click?

integrates well with Microsoft Dynamics, fairly intuitive Review collected by and hosted on G2.com.

What do you dislike about Click?

email stats don't add up and don't give everything you need. Support takes FOREVER to finally get to someone who can actually help when things aren't working. Review collected by and hosted on G2.com.

Response from Ross Bateman of Click

edit

Thanks Amanda – We appreciate your feedback and take it very seriously. We’d welcome the opportunity to connect with you to see how we can help. We’ve escalated your concerns to our support team as well as your Customer Success Manager who will be in reaching out. If you need anything in the meantime, please feel free to contact us at success@clickdimensions.com.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

11/18/2022

"Great marketing product"

4.5/5

What do you like best about Click?

Love the campaign automation aspect of ClickDimensions. A really good powerful tool to engage with potential customers and keep enquiries warm. The additional benefit of having this live natively within the Power platform improves our processes. Review collected by and hosted on G2.com.

What do you dislike about Click?

Would like it to be more user-friendly with custom tables as it is ultimately geared towards Lead, Contact and Account. Although saying that, it is understandable as these are the only main entities with an Email field as standard and would be the main ones that work with an Email marketing tool such as ClickDimensions. Review collected by and hosted on G2.com.

Response from Ross Bateman of Click

edit

Thank you, we greatly appreciate your feedback and are glad to hear ClickDimensions has been a good fit for your organization. We’re delighted to hear that Campaign Automation has helped you to engage with potential customers.

Angelica P.

Small-Business (50 or fewer emp.)

3/1/2023

"A great tool for managing prospects and database"

5/5

What do you like best about Click?

Easy sales funnel and integrates well with Outlook Review collected by and hosted on G2.com.

What do you dislike about Click?

Creating new searches and parameters for data could be easier Review collected by and hosted on G2.com.

Response from Ross Bateman of Click

edit

Thanks Angelica! We greatly appreciate your feedback and are glad to hear ClickDimensions has been a good fit for your organization.

Richard P.

Enterprise (> 1000 emp.)

2/28/2023

"ClickDimensions is a proven direct marketing platform"

3.5/5

What do you like best about Click?

Confidence in the ability to send our largest bulk emails reliably and keep a high sender reputation. Review collected by and hosted on G2.com.

What do you dislike about Click?

Automation was not reliable enough for our need sto turn it on and trust it to work. Review collected by and hosted on G2.com.

Response from Ross Bateman of Click

edit

Thanks Richard! We greatly appreciate your feedback and are glad to hear ClickDimensions has been a good fit for your organization. We’d welcome the opportunity to discuss Campaign Automation – please feel free to reach out directly to your CSM or contact us at success@clickdimensions.com

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

7/25/2023

"Not that intuitive. Get lots of errors."

3.5/5

What do you like best about Click?

It is helpful for setting up events and tracking event participations Review collected by and hosted on G2.com.

What do you dislike about Click?

Get quite a lot of error messages. Isn't always intuitive Review collected by and hosted on G2.com.

Response from Ross Bateman of Click

edit

Thank you! We greatly appreciate your feedback and are glad to hear ClickDimensions has been a good fit for your organization. We are continually working to improve our solutions, if there’s anything more we can do – please do not hesitate to reach out.

Ahmad K.

ICT Administrative

Mid-Market (51-1000 emp.)

11/23/2022

"Manage your marketing with a click"

5/5

What do you like best about Click?

ClickDimension is a very easy and simple tool that allows you to reach your customers and or members in a very easy way and get full insights with just a few clicks Review collected by and hosted on G2.com.

What do you dislike about Click?

At the moment we don't have anything to dislike because there were things but they have already been fixed. Review collected by and hosted on G2.com.

Response from Ross Bateman of Click

edit

Thanks Ahmad! We greatly appreciate your feedback and are glad to hear ClickDimensions has been a good fit for your organization.