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Cirrus Insight Reviews & Product Details

Pricing

Pricing provided by Cirrus Insight.

Salesforce Sync

$14.00
1 User Per Month

Cirrus Insight Reviews FAQs

Generated using AI

Last updated: Nov 01, 2026

What is Cirrus Insight, and what problem is it built to solve?

Cirrus Insight provides Salesforce integration tools that connect business email and calendar systems with Salesforce, addressing the challenge of keeping those systems linked to support sales productivity.

What languages does Cirrus Insight support?

Cirrus Insight supports 1 language: English.

What company sizes and industries is Cirrus Insight the best fit for?

Cirrus Insight is most often used by small and mid-market teams, with positive customer experience also represented in enterprise organizations. The industry mix spans several areas, with recurring representation from software, financial services, education, nonprofit, and marketing teams.
  • Company size — Small Business: A prominent segment among positive users.
  • Company size — Mid-Market: Another substantial segment.
  • Company size — Enterprise: Also represented among positive users.
  • Industry — Computer Software and Information Technology: These fields are recurring areas of use.
  • Industry — Financial Services: A notable area of use.
  • Industry — Higher Education and Non-Profit Organization Management: Both appear regularly in the customer mix.
  • Industry — Marketing and Advertising: Also represented among positive users.

How long does it take to implement Cirrus Insight across a team?

Implementation ranges from a quick rollout to a longer configuration process, with under a month the most common reported time to go live. Teams should allow for setup complexity and integration settings to affect the timeline.
Time to go live Relative frequency
Under 1 month Most common
1–3 months Also reported
Under 1 day Reported for quick rollouts
3–6 months Less common

What customer support options does Cirrus Insight provide, and how do users find the overall support experience?

Cirrus Insight provides support through email/help desk, chat, and phone, alongside self-service resources. The support experience can be responsive and helpful with setup and troubleshooting, though users also describe delays or difficulty getting complex issues resolved.

What is the experience like for teams switching to Cirrus Insight from another tool?

Switching to Cirrus Insight has often meant replacing manual email logging or a less reliable Salesforce capture tool with a more direct way to record communications and activities from the inbox. Prior tools mentioned include Salesforce’s built-in capture and other Salesforce-connected email or scheduling products such as Einstein Activity Capture, Salesforce Sales Cloud, Yesware, Outreach, and Calendly; users value the stronger inbox-to-CRM workflow, broader configuration, and reduced manual effort, while setup and syncing still need attention.

What tools and platforms does Cirrus Insight integrate with, and how do these integrations help users get more value from the product?

Cirrus Insight offers 2 integrations. The named Salesforce integrations are grouped here by category:
  • Salesforce CRM: Salesforce Sales Cloud and Salesforce Agentforce.
In daily use, connecting inbox and calendar activity with Salesforce helps teams log communications and work with customer records without repeatedly switching between email and the CRM.

What features or capabilities could make Cirrus Insight even more useful?

The clearest opportunities to make Cirrus Insight more useful are improving consistency and making common workflows easier to configure. Users would benefit from improvements such as:
  • More dependable email and calendar syncing, with clearer alerts when a connection stops working.
  • More flexible scheduling, including additional options for coordinating multiple participants and customizing appointment types.
  • More reliable email-open and click tracking, with clearer reporting and analytics.
  • Simpler navigation and administration, including easier ways to configure settings and control which features users see.

Cirrus Insight Reviews (1,511)

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Reviews

Cirrus Insight Reviews (1,511)

View 2 Video Reviews
4.2
1,511 reviews

What do users say?

Generated using AI from real user reviews

Pros & Cons

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JR
Jitendra R.
VP Engineering
Mid-Market (51-1000 emp.)
"Easy Integration and Big Time Savings with Auto Intelligence"
4/5
What do you like best about Cirrus Insight?

Easy integration and time savings with auto intelligence Review collected by and hosted on G2.com.

What do you dislike about Cirrus Insight?

A few features could be more intuitive with industry level options life for finance Review collected by and hosted on G2.com.

SP
Samuel P.
Small-Business (50 or fewer emp.)
"Customer service is really great with any issues I have."
5/5
What do you like best about Cirrus Insight?

Very responsive whenever I have had issues with the software. Review collected by and hosted on G2.com.

What do you dislike about Cirrus Insight?

The email syncing has issues at times which can be frustrating. Review collected by and hosted on G2.com.

Verified User in Higher Education
AH
Verified User in Higher Education
Mid-Market (51-1000 emp.)
"Excellent Cirrus Insight Team Support Managers"
4.5/5
What do you like best about Cirrus Insight?

Cirrus Insight is an essential tool for our Programs team to see recent communications with our clients. Also, the support we've received from Chris Braun and Jon Harris trying this version of Cirrus and getting set up has been fantastic - they have both been wonderful to work with! Review collected by and hosted on G2.com.

What do you dislike about Cirrus Insight?

Historically, we have run into some occasional sync issues with Cirrus but Insight has been running smoothly for us! Review collected by and hosted on G2.com.

Response from Ryan O'Connor of Cirrus Insight

Thank you for the thoughtful review! We’re so glad Cirrus Insight is helping your team stay connected and up to date with client communications. We’ll be sure to pass along your kind words to Chris and Jon, they’ll really appreciate it. Thanks again for your support!

Christy S.
CS
Christy S.
Account Executive
Mid-Market (51-1000 emp.)
"Cirrus Insight"
5/5
What do you like best about Cirrus Insight?

Still loving it and how my clients can sign up for times to chat. Review collected by and hosted on G2.com.

What do you dislike about Cirrus Insight?

Any kinks seem to be worked out and it's going smoothly! Review collected by and hosted on G2.com.

Response from Ryan O'Connor of Cirrus Insight

Thank you, Christy, for the kind words and continued support! We’re so glad Cirrus Insight is helping streamline your workflow and making client communication easier. We appreciate you being a valued user!

David J.
DJ
David J.
Salesforce Admin
Mid-Market (51-1000 emp.)
"Helpful Daily Updates Based on My Calendar"
4.5/5
What do you like best about Cirrus Insight?

I like the daily updates that they give me about what to expect in my day based on my calendar invite. Review collected by and hosted on G2.com.

What do you dislike about Cirrus Insight?

We are currently having an issue with the "file email" button missing. We have been working with Cirrus to try and resolve why this happen. Review collected by and hosted on G2.com.

Response from Amy Green of Cirrus Insight

We're pleased to hear that Cirrus Insight is helping you stay on top of your Salesforce cases and contacts while managing your email inbox. We apologize for the missing 'file email' button and assure you that we are working diligently to address this issue for you.

HG
Hidra G.
Systems Engineer
Information Technology and Services
Small-Business (50 or fewer emp.)
"Cirrus Insight; Overview Performance Capabilities, for Salesforce Management and Customer Experience"
4.5/5
What do you like best about Cirrus Insight?

Cirrus Insights has a reputable integration with Salesforce, which foster calendar events and emails Cirrus Insight has brilliant email trackers, which gives us the exact dates when emails were received and read The app has an elaborate and simple interface that requires no huge paperwork Review collected by and hosted on G2.com.

What do you dislike about Cirrus Insight?

Cirrus Insights largely relies on Salesforce to offer insights, which is a very big concern Oftentimes, Cirrus Insights has synchronization issues, creating some operational errors Review collected by and hosted on G2.com.

Response from Carol Norney of Cirrus Insight

It's great to hear that Cirrus Insight is helping you with calendar and email synchronization, as well as providing solid email tracking solutions for improved lead management. We appreciate your support, Hidra! We apologize for any synchronization issues you have experienced. Our team is constantly working to improve the performance and reliability of our platform.

Swati J.
SJ
Swati J.
Payroll Specialist
Mid-Market (51-1000 emp.)
"Best software to meet all your requirements"
4.5/5
What do you like best about Cirrus Insight?

Its ease of use and ability to provide a comprehensive prognosis while suggesting resolutions are impressive. Additionally, it is extremely user-friendly and comes with a range of appealing built-in features. Review collected by and hosted on G2.com.

What do you dislike about Cirrus Insight?

The software would benefit from having a few more graphics, which could help enhance its overall visual appeal beyond its current level. Review collected by and hosted on G2.com.

Response from Carol Norney of Cirrus Insight

Thank you so much for the great review! We’re glad to hear that Cirrus Insight’s ease of use and built-in features are helping you stay organized and work more efficiently. We appreciate your feedback on visuals and will keep it in mind as we continue improving the product.

Moayad S.
MS
Moayad S.
Account Exicutive
Enterprise (> 1000 emp.)
"The Perfect Sales Companion for Gmail & Salesforce Integration"
5/5
What do you like best about Cirrus Insight?

Cirrus Insight has completely streamlined how I manage my sales pipeline. The seamless integration with Gmail and Salesforce is a game-changer — I can log emails, schedule meetings, track email opens, and update opportunities without ever leaving my inbox. The sidebar makes everything accessible in a click, and calendar scheduling is incredibly smooth. It truly makes CRM usage Review collected by and hosted on G2.com.

What do you dislike about Cirrus Insight?

There’s honestly very little to dislike. If I had to mention one thing, it would be that the initial sync with Salesforce took a bit of time to set up. But once it's configured, everything works flawlessly. Occasionally, the sidebar takes an extra second to load, but nothing that affects daily work Review collected by and hosted on G2.com.

Response from Carol Norney of Cirrus Insight

Moayad, we really appreciate this. The way you summed it up — less admin, more focus on closing — is everything we want Cirrus Insight to deliver. We’re thrilled it’s working so well for you, and we’re grateful you took the time to share it.

Liam H.
LH
Liam H.
Salesforce Lead
Mid-Market (51-1000 emp.)
"Simple, but yet very effective!"
4.5/5
What do you like best about Cirrus Insight?

What I like best about Cirrus Insight is how intuitive and easy it is to use. The user interface is clean and well-organized, which made it simple for our team to get up and running quickly. The implementation process was seamless and took very little time, which was a huge plus. On top of that, the customer support has been consistently responsive, knowledgeable, and genuinely helpful whenever we’ve had questions or needed assistance. Overall, it’s a powerful tool that simplifies our workflow without adding complexity. Review collected by and hosted on G2.com.

What do you dislike about Cirrus Insight?

One area where Cirrus Insight could improve is transparency around the product roadmap. I've submitted several product suggestions and pointed out flaws to the customer service team, but haven’t received any follow-up or clarity on whether those ideas are being considered. While we've managed to implement some workarounds to make the tool better fit our needs, it would have been ideal to have those capabilities built-in from day one. That said, the flexibility of the platform did make it relatively easy to adapt—it just required a bit more effort than expected. Review collected by and hosted on G2.com.

Response from Carol Norney of Cirrus Insight

This was such a thoughtful review, Liam — thank you! It’s great to hear that the clean interface and seamless implementation have made a difference for your team. I’m also grateful for your suggestions on roadmap transparency. We want to keep improving, and I’ll be making sure your feedback gets into the hands of our product team.

Verified User in Computer Software
UC
Verified User in Computer Software
Small-Business (50 or fewer emp.)
"Syncing data to salesforce"
4.5/5
What do you like best about Cirrus Insight?

Up to date in real time and never missing any communication sync. Review collected by and hosted on G2.com.

What do you dislike about Cirrus Insight?

The UI could be better. Right now it is very hard to navigate, although the integration is easier. Review collected by and hosted on G2.com.

Response from Ryan O'Connor of Cirrus Insight

Thank you for your review! We’re glad to hear Cirrus Insight is keeping your data in sync in real time, that’s exactly what we aim for. We also appreciate your feedback on the UI and navigation, and we’re actively working to make the experience even smoother.

Questions about Cirrus Insight? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

GU
Guest User

Can someone help me understand how to sync Cirrus Insight with my CRM for tracking customer interactions?

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Andrea Dreier
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Last activity over 6 years ago

how can I improve on synchronisation with Salesforce

Pricing Options

Pricing provided by Cirrus Insight.

Salesforce Sync

$14.00
1 User Per Month

Pro

$21.00
1 User Per Month

Expert

$49.00
1 User Per Month
Cirrus Insight Comparisons
Cirrus Insight Features
Open Rates
Link Activity
Attachment Activity
Email Platform Integration
Email Scheduling
Real-Time Notifications
Task Management
Email Tracking/Automation
CRM Integration
Content Management
Workflow Management
Workflow Performance