--- title: Churnly Reviews meta_title: 'Churnly Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Churnly works for a business like yours. aggregate_rating: rating_value: 4.0 review_count: 2 scale: '5' date_modified: '2026-09-02' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Churnly Reviews **Vendor:** Churnly **Category:** [Customer Success Software](https://www.g2.com/categories/customer-success) **Average Rating:** 4.0/5.0 **Total Reviews:** 2 ## About Churnly Churnly provides B2B SaaS companies with data driven insights and predictive analytics that help Customer Success Managers save their customers and reduce the risk of churn. ## Churnly Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users appreciate the **ease of use** in Churnly, which facilitates proactive engagement with at-risk customers. (1 reviews) - Users love the **proactive engagement** capabilities of Churnly, effectively tracking and alerting at-risk customers. (1 reviews) - Users value the **proactive alerts** from Churnly that effectively highlight at-risk customers for better retention strategies. (1 reviews) **What users dislike:** - Users find the **limited OS support** of Churnly disappointing, as it only works on Windows for desktop applications. (1 reviews) ## Churnly Reviews ### 1. Great tool with room to grow! **Rating:** 4.0/5.0 stars **Reviewed by:** Cheyanne B. | Advocate, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** November 26, 2024 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Churnly?** What I like best about it is how incredibly easy it is to alerts us to at-risk customers, enabling proactive engagement, like track customer retention. **What do you dislike about Churnly?** It only supports Windows OS for desktop applications, which is super unfortunate. **What problems is Churnly solving and how is that benefiting you?** Before I started using Churnly, I struggled with high customer churn, & having difficulty tracking customer behavior. I was spending too much time on manual processing. How is it beneficial? Saving me hours every week!!! I now have a much clearer understanding of customer behavior and can pinpoint areas where we’re losing clients or not engaging effectively. ### 2. Ease of tracking customer lifecycle and integrates with other CRM platforms. **Rating:** 4.0/5.0 stars **Reviewed by:** Preticia E. | Operations Team Lead, Real Estate, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** November 21, 2024 **What do you like best about Churnly?** It predicts the customer's lifecycle, churn risks and the strategies to retain customers. **What do you dislike about Churnly?** Only compatible with Windows OS. This needs to be made operative over other OS as well. **What problems is Churnly solving and how is that benefiting you?** The churn risk associated with a customer is predicted with this software. This also provides the customer lifecycle. All the data from churnly can be integrated with CRM like HubSpot as well. By this the journey of customer with the business is defined clearly. If there is a churn risk, it also provides an array of strategies to retain them as well. - [View Churnly pricing details and edition comparison](https://www.g2.com/products/churnly/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-10+11%3A52%3A07+-0500&secure%5Bsession_id%5D=c6b8a99c-a0f1-4518-bf85-a94d50e3d43c&secure%5Btoken%5D=5f15e105f9daa9e8be74be010a3452e3354a0f33e450b256df2955c1aaa74b56&format=llm_user) ## Churnly Features **Customer Information** - Customer Health Scores - Customer Monitoring - Customer Profiles - Playbooks - Customer Segments - Product Engagement - Surveys - NPS of Customers - Customer Engagement **Predictions** - Churn Risk - Upsell Opportunities - Custom Triggers - Machine Learning **Platform** - Reporting & Dashboards - Third-Party Integrations - Data Import & Export Tools - Workflow Capability - Notifications - Customization - Scalability - Data Security - Performance & Reliability - User, Role, and Access Management - Collaboration Tools - Real-Time Data - Activity Dashboard - Customer Experience Management - Churn Management - Survey/Poll Management - Communication Management - Task Management - Customer Management - Account Management - Renewal Management - Feedback Management - Knowledge Base Management - Revenue Management - Workflow Management - Contact Management - Email Management - Configurable Workflow **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Agentic AI - Customer Success** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Social Media Integration - Multi-Language **Additional Functionality** - Onboarding - Chat/Messaging - Performance Metrics - Activity Tracking - CRM - API - Customer Database - Customizable Templates - Widgets - Win/Loss Analysis - AI Copilot - Event Triggered Actions - Surveys & Feedback - Engagement Tracking - Customer Segmentation - Customizable Reports - Drag & Drop - Customer History - Reporting & Statistics - Reporting/Analytics - Customizable Forms - Customizable Branding - Usage Tracking/Analytics - Multi-Channel Communication - Account Alerts ## Top Churnly Alternatives - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - 4.4/5.0 (2,827 reviews) - [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) - 4.5/5.0 (1,726 reviews) - [ChurnZero](https://www.g2.com/products/churnzero/reviews) - 4.7/5.0 (1,601 reviews)