---
title: Churnly Reviews
meta_title: 'Churnly Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Churnly works for a business like yours.
aggregate_rating:
  rating_value: 4.0
  review_count: 2
  scale: '5'
date_modified: '2026-07-17'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---

# Churnly Reviews
**Vendor:** Churnly  
**Category:** [Customer Success Software](https://www.g2.com/categories/customer-success)  
**Average Rating:** 4.0/5.0  
**Total Reviews:** 2
## About Churnly
Churnly provides B2B SaaS companies with data driven insights and predictive analytics that help Customer Success Managers save their customers and reduce the risk of churn.



## Churnly Pros & Cons
**What users like:**

- Users value the **ease of use** of Churnly, which simplifies tracking at-risk customers for proactive engagement. (1 reviews)
- Users value how **easily Churnly identifies at-risk customers** , allowing for proactive engagement and better customer retention. (1 reviews)
- Users value the **proactive engagement** capabilities of Churnly, especially in alerting them about at-risk customers. (1 reviews)

**What users dislike:**

- Users find the **limited OS support** of Churnly, being restricted to Windows, quite unfortunate and inconvenient. (1 reviews)

## Churnly Reviews
  ### 1. Great tool with room to grow!

**Rating:** 4.0/5.0 stars

**Reviewed by:** Cheyanne B. | Advocate, Small-Business (50 or fewer emp.)

**Reviewed Date:** November 26, 2024

**What do you like best about Churnly?**

What I like best about it is how incredibly easy it is to alerts us to at-risk customers, enabling proactive engagement, like track customer retention.

**What do you dislike about Churnly?**

It only supports Windows OS for desktop applications, which is super unfortunate.

**What problems is Churnly solving and how is that benefiting you?**

Before I started using Churnly, I struggled with high customer churn, & having difficulty tracking customer behavior. I was spending too much time on manual processing. 

How is it beneficial?
Saving me hours every week!!! I now have a much clearer understanding of customer behavior and can pinpoint areas where we’re losing clients or not engaging effectively.

  ### 2. Ease of tracking customer lifecycle and integrates with other CRM platforms.

**Rating:** 4.0/5.0 stars

**Reviewed by:** Preticia E. | Operations Team Lead, Real Estate, Mid-Market (51-1000 emp.)

**Reviewed Date:** November 21, 2024

**What do you like best about Churnly?**

It predicts the customer's lifecycle, churn risks and the strategies to retain customers.

**What do you dislike about Churnly?**

Only compatible with Windows OS. This needs to be made operative over other OS as well.

**What problems is Churnly solving and how is that benefiting you?**

The churn risk associated with a customer is predicted with this software. This also provides the customer lifecycle. All the data from churnly can be integrated with CRM like HubSpot as well. By this the journey of customer with the business is defined clearly. If there is a churn risk, it also provides an array of strategies to retain them as well.



- [View Churnly pricing details and edition comparison](https://www.g2.com/products/churnly/reviews?qs=pros-and-cons&section=pricing&secure%5Bexpires_at%5D=2026-08-03+17%3A24%3A12+-0500&secure%5Bsession_id%5D=bc66b37e-a931-4629-b6db-57fe4ec511ce&secure%5Btoken%5D=f0126fd2fbefe393910e2d1330348b250275800c8366b5f78edee6e2494e3898&format=llm_user)

## Churnly Features
**Customer Information**
- Customer Health Scores
- Customer Monitoring
- Customer Profiles
- Playbooks
- Customer Segments
- Product Engagement
- Surveys

**Predictions**
- Churn Risk
- Upsell Opportunities
- Custom Triggers
- Machine Learning

**Platform**
- Reporting & Dashboards
- API & Integrations
- Data Import & Export Tools
- Workflow Capability
- Notifications
- Customization
- Scalability
- Data Security
- Performance & Reliability
- User, Role, and Access Management

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - Customer Success**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

## Top Churnly Alternatives
  - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - 4.4/5.0 (2,820 reviews)
  - [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) - 4.5/5.0 (1,718 reviews)
  - [ChurnZero](https://www.g2.com/products/churnzero/reviews) - 4.7/5.0 (1,592 reviews)