---
title: Chat Metrics | Managed Live Chat Reviews
meta_title: 'Chat Metrics | Managed Live Chat Reviews 2026: Details, Pricing, & Features
  | G2'
meta_description: Filter 21 reviews by the users' company size, role or industry to
  find out how Chat Metrics | Managed Live Chat works for a business like yours.
aggregate_rating:
  rating_value: 4.8
  review_count: 21
  scale: '5'
date_modified: '2026-08-10'
parent_category:
  name: Other Services
  url: https://www.g2.com/categories/other-services-a3556bb7-df48-4d51-af00-82ad0505f4c5
---


# Chat Metrics | Managed Live Chat Reviews
**Vendor:** Chat Metrics  
**Category:** [Managed Live Chat Providers](https://www.g2.com/categories/managed-live-chat)  
**Average Rating:** 4.8/5.0  
**Total Reviews:** 21
## About Chat Metrics | Managed Live Chat
Chat Metrics - Inbound Pipeline on Auto-Pilot




## Chat Metrics | Managed Live Chat Reviews
  ### 1. Reliable team and fast back end service

**Rating:** 4.0/5.0 stars

**Reviewed by:** Elissa N. | CEO, Small-Business (50 or fewer emp.)

**Reviewed Date:** November 01, 2018

**Describe the project or task Chat Metrics | Managed Live Chat helped with:**

Chat Metrics powers the web chat on our website, providing answers to frequently asked questions and our of hours enquiries.

**What do you like best about Chat Metrics | Managed Live Chat?**

Terry, Vijee and the team are very friendly, efficient and respond quickly. I also enjoy the online portal where we can go and check responses.

**What do you dislike about Chat Metrics | Managed Live Chat?**

Canned responses are not always the best experience for customers especially when their questions don't have an existing answer.

  ### 2. Great Communication Tool between Agent and Customers

**Rating:** 4.0/5.0 stars

**Reviewed by:** Matt A. | Senior Consultant, Enterprise (> 1000 emp.)

**Reviewed Date:** November 13, 2018

**Describe the project or task Chat Metrics | Managed Live Chat helped with:**

My company used this for customers reaching out with issues or questions they were having while trying to access the application. Made it more efficient for them not to have to call and use easier to track.

**What do you like best about Chat Metrics | Managed Live Chat?**

The quick response time and that is saves all of the chats to be referenced later on

**What do you dislike about Chat Metrics | Managed Live Chat?**

It is kinda of expensive from what I've heard, but I the RIO should balance that out


## Chat Metrics | Managed Live Chat Discussions
  - [Can you deliver leads to a franchise or dealer network?](https://www.g2.com/discussions/franchise-outlets-dealerships) - 2 comments, 1 upvote
  - [Will Chat Metrics get me more traffic?](https://www.g2.com/discussions/webiste-traffic) - 2 comments, 1 upvote
  - [Managed Live Chat](https://www.g2.com/discussions/managed-live-chat) - 2 comments, 1 upvote
  - [Can you integrate with my CRM?](https://www.g2.com/discussions/crm-integration-39b83e41-4a39-4398-8430-c35f93e7bda2) - 1 comment, 1 upvote
  - [What happens after I sign-up for the Pilot?](https://www.g2.com/discussions/set-up) - 1 comment, 1 upvote

- [View Chat Metrics | Managed Live Chat pricing details and edition comparison](https://www.g2.com/products/chat-metrics-managed-live-chat/reviews?filters%5Bnps_score%5D%5B%5D=4&section=pricing&secure%5Bexpires_at%5D=2026-08-14+12%3A05%3A10+-0500&secure%5Bsession_id%5D=e6b5f78d-4c5c-4694-9491-a49152ff52b6&secure%5Btoken%5D=d0f4fd874676330fc646e43cf7c4482a16ad9fbee695012c44c29a7f89dcd79d&format=llm_user)

## Chat Metrics | Managed Live Chat Features
**Planning**
- Needs Assessment
- Resource Allocation
- Stayed within Budget
- Statement of Work
- Best Practices

**Delivery**
- Technical Expertise
- Met Deadlines
- Meeting Management
- Project Updates
- Scope Management
- Roll-out

**Team Quality**
- Change Management Skills
- Executive Presence
- Vertical Expertise
- Technology Partnerships

## Top Chat Metrics | Managed Live Chat Alternatives
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  - [Peak Support](https://www.g2.com/products/peak-support/reviews) - 4.8/5.0 (39 reviews)
  - [Melu Managed Messaging](https://www.g2.com/products/melu-managed-messaging/reviews) - 4.9/5.0 (28 reviews)