Top 10 TRACX Alternatives & Competitors

Top 10 Alternatives to TRACX Recently Reviewed By G2 Community

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Agentforce Service (formerly Salesforce Service Cloud)
By Salesforce
4.4/5
(7,223)
Product Description
Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.
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Reviewers say compared to TRACX, Agentforce Service (formerly Salesforce Service Cloud) is:
Better at support
Better at meeting requirements
More usable
Categories in common with TRACX:
Enterprise Feedback Management

HubSpot Service Hub
By HubSpot
4.4/5
(2,896)
Product Description
Deliver personalized support at scale with Breeze customer agent and an AI-powered knowledge base that work together to identify content gaps and enhance self-service. Boost CSAT with proactive tools like health scores and usage analytics that drive adoption. HubSpot Smart CRM powers everything, giving your customer-facing teams unified data and immediate insights without complex setup.
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Reviewers say compared to TRACX, HubSpot Service Hub is:
Better at support
More usable
Better at meeting requirements
Categories in common with TRACX:
Enterprise Feedback Management

LiveAgent
By QualityUnit
4.5/5
(1,532)
Product Description
LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.
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Reviewers say compared to TRACX, LiveAgent is:
Better at support
More usable
Better at meeting requirements
Categories in common with TRACX:
Enterprise Feedback Management

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Glassbox
By Glassbox
4.9/5
(804)
Product Description
Glassbox provides digital customer experience analytics for web and mobile apps. Drive revenue, profitability & loyalty with optimized digital CX.
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Reviewers say compared to TRACX, Glassbox is:
Better at support
Better at meeting requirements
More usable
Categories in common with TRACX:
Enterprise Feedback Management

UserTesting
By UserTesting
4.4/5
(787)
Product Description
UserTesting is an AI-enhanced human insight platform that helps organizations collect fast, actionable feedback from real users—empowering teams to validate decisions, co-innovate at scale, and deliver better products, services, and customer experiences. Trusted by leading enterprises to reduce risk, accelerate innovation, and exceed customer expectations.
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Reviewers say compared to TRACX, UserTesting is:
Better at support
Better at meeting requirements
More usable
Categories in common with TRACX:
Enterprise Feedback Management

Mouseflow
By Mouseflow
4.6/5
(689)
Product Description
With more than 190,000 happy clients, Mouseflow is the behavior analytics platform of choice for digital marketers, Product & UX professionals on startups and enterprises across the world. Mouseflow lets you record all your website visits, not a fraction of them. It also allows you to instantly-build 6 types of heatmaps on all your pages, analyze funnels, forms, launch feedback campaigns and much more.
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Reviewers say compared to TRACX, Mouseflow is:
Better at support
More usable
Better at meeting requirements
Categories in common with TRACX:
Enterprise Feedback Management

Nicereply
By Nice Reply s.r.o.
4.5/5
(431)
Product Description
Customer Satisfaction Survey, NPS & CES
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Reviewers say compared to TRACX, Nicereply is:
Better at support
More usable
Better at meeting requirements
Categories in common with TRACX:
Enterprise Feedback Management

Swell
By SocialSwell
4.5/5
(372)
Product Description
Swell is helping businesses capture real-time customer experience feedback. Swell makes it easy for consumers to leave direct feedback with one click on with a mobile centric focus.
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Reviewers say compared to TRACX, Swell is:
Better at support
Better at meeting requirements
More usable
Categories in common with TRACX:
Enterprise Feedback Management

Aha!
By Aha! Labs
4.4/5
(359)
Product Description
Aha! is the world's #1 product development software. We help more than 1 million product builders go from discovery to delivery and bring their strategy to life. Our suite of tools includes Aha! Roadmaps, Aha! Discovery, Aha! Ideas, Aha! Whiteboards, Aha! Knowledge, and Aha! Develop. Product teams rely on our expertise, guided templates, and training programs via Aha! Academy to be their best. We are proud to be a very different type of high-growth SaaS company. The business is self-funded, profitable, and 100% remote. We are recognized as one of the best fully remote companies to work for, champion the Bootstrap Movement, and have given over $1M to people in need through Aha! Cares. Learn more at www.aha.io.
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Reviewers say compared to TRACX, Aha! is:
Better at support
Better at meeting requirements
Categories in common with TRACX:
Enterprise Feedback Management