--- title: Chargent Reviews meta_title: 'Chargent Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 59 reviews by the users' company size, role or industry to find out how Chargent works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 59 scale: '5' date_modified: '2026-08-07' parent_category: name: Accounting & Finance url: https://www.g2.com/categories/accounting-finance --- # Chargent Reviews **Vendor:** AppFrontier **Category:** [Billing Software](https://www.g2.com/categories/billing) **Average Rating:** 4.5/5.0 **Total Reviews:** 59 ## About Chargent Chargent is a comprehensive payment solution designed specifically for Salesforce users, facilitating credit card, ACH, and subscription billing processes. This software seamlessly integrates into the Salesforce ecosystem, allowing businesses to manage their payment transactions directly within the platform. By utilizing Chargent, organizations can streamline their revenue capture, reduce manual data entry, and enhance their order and invoicing workflows, ultimately leading to improved operational efficiency. Targeted primarily at businesses that rely on Salesforce for customer relationship management, Chargent caters to a diverse range of industries, including e-commerce, SaaS, and subscription-based services. Its robust capabilities make it an ideal choice for organizations looking to simplify their payment processes while maintaining a high level of control over their financial transactions. With Chargent, users can easily manage their billing cycles, automate payment collections, and reduce the risk of errors associated with manual data handling. One of the standout features of Chargent is its extensive connectivity to over 30 payment gateways, including popular options like Braintree, CyberSource, Authorize.net, PayPal, and Stripe. This wide array of integrations ensures that users can select the payment methods that best suit their needs and preferences. Additionally, Chargent offers specialized integrations for enhanced functionalities, such as wallet capabilities through PayPal and card surcharging via InterPayments. These features provide flexibility and convenience for both businesses and their customers. Chargent also includes an Automated Collections module, which is designed to manage failed payment retries and send email links for card updates automatically. This functionality significantly reduces subscription churn by ensuring that payment issues are addressed promptly and efficiently. By automating these processes, organizations can focus on their core operations rather than getting bogged down in payment-related tasks. Since its inception in 2008, Chargent has gained the trust of thousands of organizations and millions of end users. Developed by AppFrontier LLC, a company based in San Francisco, Chargent continues to evolve, providing users with a reliable and effective payment solution that integrates seamlessly with Salesforce. This commitment to innovation and user satisfaction positions Chargent as a valuable asset for any organization looking to optimize its payment processing capabilities. ## Chargent Pros & Cons **What users like:** - Users appreciate the **seamless connectivity** of Chargent, facilitating secure real-time payment tracking across multiple gateways. (1 reviews) - Users value the **accurate data tracking** of Chargent, ensuring real-time payments and secure processing. (1 reviews) - Users value the **easy payments** feature of Chargent, appreciating the real-time tracking and secure processing it provides. (1 reviews) - Users value the **secure payment processing** of Chargent, appreciating its real-time tracking of transactions. (1 reviews) - Users appreciate the **real-time tracking of payments** with Chargent, ensuring efficient and secure transaction processing. (1 reviews) **What users dislike:** - Users find the **complex setup process** of Chargent to be a significant drawback affecting usability. (1 reviews) - Users find the **costly and complex setup** of Chargent to be a significant drawback in their experience. (1 reviews) - Users highlight the **high costs and complex setup** of Chargent as significant drawbacks to its use. (1 reviews) ## Chargent Reviews ### 1. Chargent : A robust payment solution **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** December 23, 2024 **What do you like best about Chargent?** chargent support multiple gateways, it track real time payments and secure payment processing **What do you dislike about Chargent?** chargent's main dawbak is that it is costly and complex to setup **What problems is Chargent solving and how is that benefiting you?** chargent simplify payment processing by integrating with salesforce and Real time payment status updates ### 2. Flexible product for processing payments in salesforce **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2017 **What do you like best about Chargent?** Chargent has really one purpose: Processing payment in salesforce, and it does that well. It's flexible because you can build your own customization or rely on its basic out of the box features. It can process many gateways--it sends either one-time or batched payment info to one of many payment gateways and returns the response to Salesforce. It will run off of Opportunities or Orders. It comes with a simple card update email notification to customers that is helpful. You set up your opportunities to get caught in a nightly batch for recurring gifts or to send email reminders when a card is expiring. All the data is managed in salesforce Has some validation built in to stop bad data entry. **What do you dislike about Chargent?** Because you have almost total control, the learning curve is a bit steep for an admin and the docs are thorough but maybe not simple. It would be nice to have more control over the queries for nightly jobs that charge recurring. It is a bit limiting in that it doesn't have a "listener" for data from your processor. Therefore it can't take advantage of new account updating feature on many processors (the ones that try to keep recurring payment info up to date without relying on the customer to update their info). The interface for data entry is just the salesforce record, so the UI is salesforce-limited. You can build your own Visualforce or other interface. **Recommendations to others considering Chargent:** Fully test out your use case and make sure the nightly batches work the way you need them to. **What problems is Chargent solving and how is that benefiting you?** Processing cards & EFT (one-time and recurring donations) in salesforce, automated recurring, automated emails to expiring cards is all done easily. ### 3. Great value. Great support **Rating:** 4.0/5.0 stars **Reviewed by:** Jared H. | Executive Director, Non-Profit Organization Management, Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2017 **What do you like best about Chargent?** Very helpful and responsive customer support. They followed up on a problem that involved an integration with another platform where it was probably a problem with the other platform, but they still made the extra effort to get it solved when the other platform didn't respond. **What do you dislike about Chargent?** I'd love an easier way to set up with paypal, but I think the current requirements are because of paypal, not chargent. **What problems is Chargent solving and how is that benefiting you?** We're a non-profit taking donations. Chargent has been a great, affordable solution. ### 4. Good service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Renewables & Environment | Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2017 **What do you like best about Chargent?** Chargent's integration with salesforce is great! We wouldn't be able to operate our partner and community portals without it. It integrates with all of the different gateways that we, and our partners use. the error logging is so so descriptive and complex, it definitely helps our development team troubleshoot ny errors that may come up from time to time with users making and receiving payments. **What do you dislike about Chargent?** Additional transparency into our accounts would be great. we also had some problems when we first started using it, and it would be good to have a etter setup guide. **Recommendations to others considering Chargent:** Set up a trial asap **What problems is Chargent solving and how is that benefiting you?** online payments integrated with our salesforce platform is so necessary for us, and chargent does that unlike anyone else. ### 5. Chargent - good functionality, a bit lacking in support **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Enterprise (> 1000 emp.) **Reviewed Date:** December 07, 2017 **What do you like best about Chargent?** Chargent supports a wide variety of payment processors, so that works well for us. We can shop around and get the best rate without worrying about what our SF integration will work with. It also integrates well with Form Assembly. **What do you dislike about Chargent?** Support is a bit lacking - Chargent only has one support staff, so if he's busy our out of hte office, you may be SOL. They also need to be better at updating customers on changes, etc. **What problems is Chargent solving and how is that benefiting you?** Chargent is managing our recurring billing, and takes away the need for us to individually batch daily donations. The automatic batching and charging of donations is excellent and we really enjoy the ability to have some of our very busy day back! ### 6. Payment Request will make things easy for your team **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2017 **What do you like best about Chargent?** Pay Request and automating it's functions **What do you dislike about Chargent?** The knowledgebase could be better. I wish it was a bit easier to setup pay request and customize it to my liking. **Recommendations to others considering Chargent:** Use pay request right away if you have any kind of recurring billing. **What problems is Chargent solving and how is that benefiting you?** Our billing team was essentially working directly out of a Paypal account a few years and we made the decision to go to Salesforce and pick up Chargent to allow us to track and work our billing as a team. Chargent makes this very easy and we have recently added payment request to allow customers to update billing themselves when a transaction fails or if their card expires. This has freed up a lot of time for our team. ### 7. Functional and integrates with many platforms but needs more support and a bigger community **Rating:** 3.5/5.0 stars **Reviewed by:** Jason M. | Director of Donor Services, Non-Profit Organization Management, Enterprise (> 1000 emp.) **Reviewed Date:** December 07, 2017 **What do you like best about Chargent?** It works with Cybersource and FormAssembly! **What do you dislike about Chargent?** Lots of work with triggers for recurring functionality often leading to errors. **Recommendations to others considering Chargent:** Build a bigger community so we can start supporting each other! **What problems is Chargent solving and how is that benefiting you?** Credit card processing. No benefits yet~ ### 8. Best Payment Application **Rating:** 4.0/5.0 stars **Reviewed by:** Pankaj K. | Salesforce Developer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** December 22, 2017 **What do you like best about Chargent?** Chargent brofides easy integration with many payment gateways like eway , stripe etc and it is very easy to install and configure. **What do you dislike about Chargent?** Nothis as such to dislike...everything seems cool for my project. **What problems is Chargent solving and how is that benefiting you?** I was able to use it for the recurring billing which was monthly, quaterly or daily. ### 9. Systems Director **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2017 **What do you like best about Chargent?** I will have to say that they have great support. They are also very knowledgeable. **What do you dislike about Chargent?** I think that making their object more versatile would be great. Such as using it on custom objects. **What problems is Chargent solving and how is that benefiting you?** Credit card processing via salesfroce has been a breeze with chargent. ### 10. Chargent-Salesforce **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Online Media | Small-Business (50 or fewer emp.) **Reviewed Date:** December 23, 2017 **What do you like best about Chargent?** Good integration with Salesforce, allows us to do what we want to do easily. Responsive customer support. **What do you dislike about Chargent?** Still working out some of the recurring charges, will know more in a few months. **What problems is Chargent solving and how is that benefiting you?** we are using it to process opportunities that we enter directly into salesforce. it allows us to connect to any gateway. ### 11. Great App! **Rating:** 4.0/5.0 stars **Reviewed by:** Carla C. | Independent IT Project Manager, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2017 **What do you like best about Chargent?** Easily connects to gateways, pre-built structure. It just requires login and password. **What do you dislike about Chargent?** Inability of multiple pricebooks use in SF. **What problems is Chargent solving and how is that benefiting you?** quote to cash flow **Official Response from David Hecht:** > Hello Carla Thank you for your review! You should be able to use multiple pricebooks in Salesforce to drive the Charge Amount in Chargent, assuming you are using Opportunities and the standard Salesforce products / price book functionality. Hit up our support for pointers on how to set it up, if that is still a need. Best, David ### 12. Chargent Salesforce use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2017 **What do you like best about Chargent?** It helped to streamline our client onboarding process so that another process can live within our firms' Salesforce org. **What do you dislike about Chargent?** The integration was heavy from the beginning and with our implementation with custom objects took quite a few tries to get properly set up. **What problems is Chargent solving and how is that benefiting you?** Streamlined payment processing for our clients ### 13. Great Solution for Linking Authorize.net and Salesforce **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2017 **What do you like best about Chargent?** Setup is a breeze when using an existing gateway, i.e. Authorize.net **What do you dislike about Chargent?** There are issues when using other 'outside the box' gateways. There were issues with the integration outside of Authorize.net and therefore challenges with testing and the trail can't be extended. **What problems is Chargent solving and how is that benefiting you?** Increasing the efficiency of payment tracking and processing. ## Chargent Discussions - [Does Chargent support eChecks / EFT / Bank Transfers?](https://www.g2.com/discussions/features-d1ca4c4e-e2fb-419c-8e9e-9e2d2577b3cc) - 1 comment, 1 upvote - [What buttons does Chargent add to Salesforce, and what do they mean?](https://www.g2.com/discussions/integration-cc52bcd4-682c-4093-8307-3b204f4ed409) - 1 comment, 1 upvote - [How much does Chargent Cost?](https://www.g2.com/discussions/pricing-e2acb931-538d-4aa2-826e-c5088853ff94) - 1 comment, 1 upvote - [Does Chargent support multiple simultaneous payment gateways?](https://www.g2.com/discussions/integrations-4711c22a-04c1-41d7-812a-09b86a8ebf19) - 1 comment, 1 upvote - [Which Payment Gateways does Chargent connect to?](https://www.g2.com/discussions/integrations-5caeaa75-4cd3-4bb0-8059-1957a2b02b41) - 1 comment, 1 upvote - [View Chargent pricing details and edition comparison](https://www.g2.com/products/chargent/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+00%3A38%3A33+-0500&secure%5Bsession_id%5D=8a3225f1-d699-49fd-84f0-23966bebdd40&secure%5Btoken%5D=4a98cd830877c228cde0d4ef0e069ebafd84a461f665025f5163db684bab0120&format=llm_user) ## Chargent Features **Billing** - Automation - Consolidation - Adjustments - Blacklisting **Payment Processing** - Encryption - Credit Card Processing - Mobile Payments - Digital Wallet Integration - Debit/Credit Card Processing - Online Payments - Partial Payments - In-Person Payments - Digital Wallet Payments **Bill Generation** - Templates - Digital Billing - Recurring Billing - Hourly Billing - Contingency Billing - Project Billing - Multi-Period Recurring Billing - Recurring/Subscription Billing - Deferred Billing **Payments - Embedded Payments** - Processing - Fraud Protection - Payment Methods **Agentic AI - Salesforce AppExchange Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Accounting & Finance** - Autonomous Task Execution **Dunning** - Collections - Dispute Management - Escalation **Administration** - Reporting & Analytics - E-commerce Integration - Processing Fees - POS Integration - Omnichannel - Levels 1 & 2 - Level 3 - Payment Gateway Integration - ACH Payment Processing - Cryptocurrency Processing **Bill Processing** - Consolidation - Batch Invoicing - Management - Compliance Management - Purchase Order Management - Document Management - Email Management - Client Management - Dunning Management - Master Data Management - Refund Management - Discount Management - Sales Tax Management - Subscription Management - Recurring Invoicing - Billing & Invoicing **Personalization - Embedded Payments** - Customer Onboarding - Checkout Customization - Localization - Merchant Portal **Performance** - Packages - Discounts - Plan Changes **Payment Options** - Multi-Currency - Self Service Portal **Integration** - Accounting - Payments - ERP - Mobile Payments - CRM **Setup - Embedded Payments** - Payment Flows - APIs - Dispute Management **Security** - POS Verification **Reporting** - Dimensions - Deferred Revenue - Revenue Recognition **Analytics - Embedded Payments** - Transactions - Reconciliation - Revenue **Agentic AI - Billing** - Autonomous Task Execution **Additional Functionality** - File Encryption - Reporting & Statistics - Alerts/Notifications - Contact Database - Third-Party Integrations - AI Copilot - File Sharing - Purchasing & Receiving - Multi-Language - Activity Dashboard - Customizable Invoices - Real-Time Reporting - Credit Card Processing - Quotes/Estimates - Fraud Detection - Real-Time Data - Generative AI - Dynamic Pricing - Credit Note - Duplicate Detection - Invoice History - Reminders - Billing Portal - Accounting Integration - Backup and Recovery - Customizable Branding - Bulk Send - Invoice Creation - Time & Expense Tracking - API - Customizable Reports - Projections - Multi-Currency - Event Logs - Invoice Processing - Automated Receipt Matching - Tax Calculation - Payment Processing - Data Import/Export - Real-Time Analytics - Client Portal - Email Reminders - Mobile Access - Bank Reconciliation - Transaction History - Customer Accounts - Customizable Fields - PCI Compliance - Audit Trail - Multiple Payment Options - Self Service Portal - ACH Payment Processing - Third-Party Integration - Payment Tracking - Batch Processing - Approval Workflow - For Small Businesses - Tax Compliance - Workflow Automation **Platform** - Accounting integration - E-commerce Integration **Agentic AI - Subscription Billing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Third-Party Integrations - Accounting Integration **Agentic AI - Embedded Payments** - Cross-system Integration **Additional Functionality** - For Telecommunications Industry - Reporting & Statistics - Customer History - Activity Dashboard - Alerts/Notifications - Service Provisioning - Multi-Currency - Self Service Portal - Pre-Paid Service - Product Catalog - Generative AI - Configurable Workflow - Payment Processing - Call Data Records(CDR) - API - Flexible Rate Tables - Audit Trail - Customer Accounts - CRM - AI Copilot - For Internet Service Providers (ISP) - Post-Paid Service - ACH Payment Processing - Data Import/Export - Real-Time Analytics - Client Portal - Email Reminders - Customizable Branding - Mobile Access - Tax Calculation - Bank Reconciliation - Transaction History - Contact Database - Credit Card Processing - Customizable Fields - Real-Time Data - Invoice Processing - PCI Compliance - Multiple Payment Options **Additional Functionality** - Data Synchronization - Transaction Monitoring - Purchasing & Receiving - Contactless NFC - Offline Access - Electronic Signature - PCI Compliance - Credit Card Management - Fraud Detection - SSL Security - Mobile Access - Generative AI - Returns Management - Discount Management - Reminders - Barcode/Ticket Scanning - Reporting & Statistics - Recurring/Subscription Billing - Compliance Management - Transaction History - Mobile Card Reader - Sales Tax Management - Customer Database - Receipt Management - Customizable Branding - Invoice Management - Cash Management - Remote Access/Control - Multi-Location - Sales Trend Analysis - CRM - Gift Card Management - Sales Reports - AI Copilot - Multiple Payment Options - Loyalty Program - Status Tracking - Alerts/Notifications - Activity Dashboard - Expense Tracking - Data Security - Payment Links - API - Payment Fraud Prevention - Payment Reconciliation - Data Import/Export - Search/Filter - Real-Time Data - Billing & Invoicing ## Top Chargent Alternatives - [Stripe Payments](https://www.g2.com/products/stripe-stripe-payments/reviews) - 4.2/5.0 (454 reviews) - [Chargebee](https://www.g2.com/products/chargebee/reviews) - 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