--- title: Chargent Reviews meta\_title: 'Chargent Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 59 reviews by the users' company size, role or industry to find out how Chargent works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 59 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Accounting & Finance url: https://www.g2.com/categories/accounting-finance --- ### Chargent Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **seamless connectivity** of Chargent, facilitating secure real-time payment tracking across multiple gateways. [(1 mentions)](https://www.g2.com/products/chargent/reviews?filters%5Bsentiment_snippet%5D=2254596&qs=pros-and-cons#reviews) Users value the **accurate data tracking** of Chargent, ensuring real-time payments and secure processing. [(1 mentions)](https://www.g2.com/products/chargent/reviews?filters%5Bsentiment_snippet%5D=2254581&qs=pros-and-cons#reviews) Users value the **easy payments** feature of Chargent, appreciating the real-time tracking and secure processing it provides. [(1 mentions)](https://www.g2.com/products/chargent/reviews?filters%5Bsentiment_snippet%5D=2254700&qs=pros-and-cons#reviews) Users value the **secure payment processing** of Chargent, appreciating its real-time tracking of transactions. [(1 mentions)](https://www.g2.com/products/chargent/reviews?filters%5Bsentiment_snippet%5D=1983423&qs=pros-and-cons#reviews) Users appreciate the **real-time tracking of payments** with Chargent, ensuring efficient and secure transaction processing. [(1 mentions)](https://www.g2.com/products/chargent/reviews?filters%5Bsentiment_snippet%5D=2254620&qs=pros-and-cons#reviews) Users find the **complex setup process** of Chargent to be a significant drawback affecting usability. [(1 mentions)](https://www.g2.com/products/chargent/reviews?filters%5Bsentiment_snippet%5D=1983463&qs=pros-and-cons#reviews) Users find the **costly and complex setup** of Chargent to be a significant drawback in their experience. [(1 mentions)](https://www.g2.com/products/chargent/reviews?filters%5Bsentiment_snippet%5D=1983451&qs=pros-and-cons#reviews) Users highlight the **high costs and complex setup** of Chargent as significant drawbacks to its use. [(1 mentions)](https://www.g2.com/products/chargent/reviews?filters%5Bsentiment_snippet%5D=1983431&qs=pros-and-cons#reviews) ### Top Pros or Advantages of Chargent ##### 1. Connectivity Users appreciate the **seamless connectivity** of Chargent, facilitating secure real-time payment tracking across multiple gateways. [ See 1 mentions ](https://www.g2.com/products/chargent/reviews?filters%5Bsentiment_snippet%5D=2254596&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Small-Business (50 or fewer emp.) 4.0/5 "Chargent : A robust payment solution" What do you like about Chargent? chargent support multiple gateways, it track real time payments and secure payment processing ##### 2. Data Accuracy Users value the **accurate data tracking** of Chargent, ensuring real-time payments and secure processing. [ See 1 mentions ](https://www.g2.com/products/chargent/reviews?filters%5Bsentiment_snippet%5D=2254581&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Small-Business (50 or fewer emp.) 4.0/5 "Chargent : A robust payment solution" What do you like about Chargent? chargent support multiple gateways, it track real time payments and secure payment processing ##### 3. Easy Payments Users value the **easy payments** feature of Chargent, appreciating the real-time tracking and secure processing it provides. [ See 1 mentions ](https://www.g2.com/products/chargent/reviews?filters%5Bsentiment_snippet%5D=2254700&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Small-Business (50 or fewer emp.) 4.0/5 "Chargent : A robust payment solution" What do you like about Chargent? chargent support multiple gateways, it track real time payments and secure payment processing ##### 4. Security Users value the **secure payment processing** of Chargent, appreciating its real-time tracking of transactions. [ See 1 mentions ](https://www.g2.com/products/chargent/reviews?filters%5Bsentiment_snippet%5D=1983423&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Small-Business (50 or fewer emp.) 4.0/5 "Chargent : A robust payment solution" What do you like about Chargent? chargent support multiple gateways, it track real time payments and secure payment processing ##### 5. Tracking Ease Users appreciate the **real-time tracking of payments** with Chargent, ensuring efficient and secure transaction processing. [ See 1 mentions ](https://www.g2.com/products/chargent/reviews?filters%5Bsentiment_snippet%5D=2254620&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Small-Business (50 or fewer emp.) 4.0/5 "Chargent : A robust payment solution" What do you like about Chargent? chargent support multiple gateways, it track real time payments and secure payment processing ### Top Cons or Disadvantages of Chargent ##### 1. Complex Processes Users find the **complex setup process** of Chargent to be a significant drawback affecting usability. [ See 1 mentions ](https://www.g2.com/products/chargent/reviews?filters%5Bsentiment_snippet%5D=1983463&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Small-Business (50 or fewer emp.) 4.0/5 "Chargent : A robust payment solution" What do you dislike about Chargent? chargent's main dawbak is that it is costly and complex to setup ##### 2. Difficult Setup Users find the **costly and complex setup** of Chargent to be a significant drawback in their experience. [ See 1 mentions ](https://www.g2.com/products/chargent/reviews?filters%5Bsentiment_snippet%5D=1983451&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Small-Business (50 or fewer emp.) 4.0/5 "Chargent : A robust payment solution" What do you dislike about Chargent? chargent's main dawbak is that it is costly and complex to setup ##### 3. Expensive Users highlight the **high costs and complex setup** of Chargent as significant drawbacks to its use. [ See 1 mentions ](https://www.g2.com/products/chargent/reviews?filters%5Bsentiment_snippet%5D=1983431&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Small-Business (50 or fewer emp.) 4.0/5 "Chargent : A robust payment solution" What do you dislike about Chargent? chargent's main dawbak is that it is costly and complex to setup ![Verified User in Consulting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consulting") CC Verified User in Consulting Small-Business (50 or fewer emp.) 12/23/2024 "Chargent : A robust payment solution" 4/5 What do you like best about Chargent? chargent support multiple gateways, it track real time payments and secure payment processing Review collected by and hosted on G2.com. What do you dislike about Chargent? chargent's main dawbak is that it is costly and complex to setup Review collected by and hosted on G2.com. What problems is Chargent solving and how is that benefiting you? chargent simplify payment processing by integrating with salesforce and Real time payment status updates Review collected by and hosted on G2.com. Show More 8/4/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Accounting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Accounting") UA Verified User in Accounting Mid-Market (51-1000 emp.) 11/16/2021 "Reliable and easy payment processing in Salesforce" 4.5/5 What do you like best about Chargent? That Chargent can be configured with recurring billing and subscriptions, removes an exta step. Review collected by and hosted on G2.com. What do you dislike about Chargent? Better for established companies, a lot of the functions aren't as necessary for small businesses. Review collected by and hosted on G2.com. What problems is Chargent solving and how is that benefiting you? Chargent integrates with a number of popular payment gateways. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Rich B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rich B.") RB Rich B. Salesforce Configurator/Administrator  Information Technology and Services Mid-Market (51-1000 emp.) 10/15/2019 "Chargent Payment Processing on Salesforce" 4.5/5 What do you like best about Chargent? AppFrontier built a highly flexible product in terms of the various Gateways it could support. In a Franchise Business Model, having the ability to leverage multiple gateways for different business units in the same Salesforce Org was a key requirement. Chargent also provided flexibility to lock down supported Payment Methods per Gateway such as ACH & Credit Card. Review collected by and hosted on G2.com. What do you dislike about Chargent? There was not enough support for building custom payment portals although they did provide a generic that could be adjusted to some extent with CSS. As long as you have someone on your team handy with Visualforce and CSS, you'll have a good start. Review collected by and hosted on G2.com. Recommendations to others considering Chargent: The support from AppFrontier was a huge help with the implementation. They were very receptive to feedback and enhancements. Typically once a month I would receive communication of new features coming up. They also provided releases 2-4 times a year that were pretty straight forward to handle. I would get familiar with their support site as much of your questions can be answered there. Review collected by and hosted on G2.com. What problems is Chargent solving and how is that benefiting you? I was able to digitize payment authorizations and collections all through Salesforce. Requesting Payment information could be handled within a couple clicks instead of a manual collection over the phone or in person. While it took a little work, we were able to integrate with Salesforce CPQ & Salesforce Billing. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Gordon B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gordon B.") GB Gordon B. Director of Operations Religious Institutions Small-Business (50 or fewer emp.) 11/13/2018 "Easy Setup - Seamless Integration with Salesforce with Great Customization Options" 5/5 What do you like best about Chargent? Chargent is very simple to install and implement. Because it uses standard and custom objects, there was a lot of flexibility to customize the system and processes to meet our business needs. It also pairs very nicely with FormAssembly. I've used Authorize.net for Salesforce/Form Assembly integrations in the past, but Chargent is much more flexible, customizable and in the flow of our business processes. Chargent allows us to set up one-time or recurring transactions (subscriptions / payment plans) right within Salesforce. It has enormously simplified the way we do business. Setting up a charging terminal in Salesforce was a breeze. Customer support is outstanding as well. Review collected by and hosted on G2.com. What do you dislike about Chargent? I honestly can't think of anything. Support has been super helpful and responsive when needs have arisen. Sure there are constraints one must embrace when using any solution, but we've so seldom needed to compromise our processes to accommodate Chargent. When we have, it has always been in the interest of our protection (PCI Compliance, etc.) Review collected by and hosted on G2.com. Recommendations to others considering Chargent: Go for it. Make sure your Salesforce System Admin is in on the decision & helps you plan your business processes. Chargent is a tool, and it will only work as well as your use of it ! Review collected by and hosted on G2.com. What problems is Chargent solving and how is that benefiting you? Empowering my team to process credit card sales within Salesforce, Tracking payments against Opportunities, using Salesforce as a true subsidiary ledger, allowing our customers to enter credit cards and make purchases through Form Assembly forms. Our business processes are smoother, more direct, and because all records are in salesforce, integrations, reporting and one-to-one parity with other systems is a breeze. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite SH Shahid H. Salesforce Administrator Information Technology and Services Mid-Market (51-1000 emp.) 12/7/2017 "Best Payment Processor!" 5/5 What do you like best about Chargent? We love chargent's ability to integrate with Salesforce, which is our main cloud computing software. It offers a variety of automation and information, that paints a clear picture for our users. Review collected by and hosted on G2.com. What do you dislike about Chargent? With automation, comes challenges when integrating with other applications. It does take a lot of time to tweak and prioritize, but we've had amazing support to assist with this. Review collected by and hosted on G2.com. Recommendations to others considering Chargent: When considering chargent, we would recommend to ensure you have a strategic roadmap of what you would like to accomplish from the technical and financial side, with the main platform you are working with. Definitely look further into the reporting requirements, and the ease of adoption with users. Review collected by and hosted on G2.com. What problems is Chargent solving and how is that benefiting you? One of our main problems originally, was being able to process directly through Salesforce, and having the information available to us. With Chargent, we were able to do that, properly facilitate transactions/refunds, and much more. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Sarah D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sarah D.") SD Sarah D. Business Systems Analyst Hospital & Health Care Enterprise (\> 1000 emp.) 12/5/2017 "Time saving product" 4.5/5 What do you like best about Chargent? The product works as expected and greatly simplified the gateway implementation in Salesforce with its preconfigured opportunity automation. The team have been quick to help me resolve questions during our initial setup, and the product has evolved to support more gateways since we began using it. Review collected by and hosted on G2.com. What do you dislike about Chargent? The gateway provider we use eWay required some fields populated that were unique to that gateway, and this wasn't covered in the documentation, however having said that, the team were able to understand my issue very quickly, and explain to me and how to resolve my issues when I logged a case with them. Review collected by and hosted on G2.com. What problems is Chargent solving and how is that benefiting you? Allows us to manage single and recurring donations, along with all the complex transactional scenarios that might arise from this. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![John E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "John E.") JE John E. Sr. Salesforce Administrator Real Estate Mid-Market (51-1000 emp.) 12/12/2017 "Easy and Effective" 5/5 What do you like best about Chargent? Using Chargent has saved our accounting team a ton of time each week, and made it easier for our customers. The support from them has been great as well. Our customers have been asking us for an easy way to pay be credit card for years, and now we've been able to give them that. The full integration to FinancialForce means that we don't have to manually make payment updates. The setup was easy, and I was able to do full sandbox testing before deploying to production. Great app. Review collected by and hosted on G2.com. What do you dislike about Chargent? The sandbox install expires, which means I can't run full testing when FinancialForce updates without setting it up again. This is the one thing I would like them to change. Review collected by and hosted on G2.com. Recommendations to others considering Chargent: I definitely recommend Chargent to others looking for a native Salesforce payment gateway. Definitely talk to the Appfolio team prior to setup so that you know what needs to be done, and have all the details you need to made it work. Once you have everything, the setup and testing is fairly straightforward. Review collected by and hosted on G2.com. What problems is Chargent solving and how is that benefiting you? We have been able to give our customers and easy way to pay by credit/debit card, and removed a significant amount of work for our accounting team. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Tamar E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tamar E.") TE Tamar E. Senior Financial Analyst Financial Services Mid-Market (51-1000 emp.) 12/22/2017 "2 years of experience using Chargent" 4.5/5 What do you like best about Chargent? its easy to create automatically, Its is very easy to refund the borrower through the same chargent order just by clicking to refund. Chargent gives you all the information that is needed for that transaction, ID, date, amount charged and created date. Review collected by and hosted on G2.com. What do you dislike about Chargent? I dont like that chargent doesnt have the good description of the name itself. It only shows the numbers and the latest number is the one that is the lates transaction. But as we are working with a lot of chargents searching for the right transaction is always difficult. Review collected by and hosted on G2.com. Recommendations to others considering Chargent: Be aware that the support team is not always responsive and it takes time for them to get back to you. Chargents are easy to use, easy to refund. Review collected by and hosted on G2.com. What problems is Chargent solving and how is that benefiting you? the main business problems in our company. We are like a lending company that is always involved with the borrowers and their daily transactions. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") CN Verified User in Non-Profit Organization Management Small-Business (50 or fewer emp.) 12/5/2017 "Flexible product for processing payments in salesforce" 3.5/5 What do you like best about Chargent? Chargent has really one purpose: Processing payment in salesforce, and it does that well. It's flexible because you can build your own customization or rely on its basic out of the box features. It can process many gateways--it sends either one-time or batched payment info to one of many payment gateways and returns the response to Salesforce. It will run off of Opportunities or Orders. It comes with a simple card update email notification to customers that is helpful. You set up your opportunities to get caught in a nightly batch for recurring gifts or to send email reminders when a card is expiring. All the data is managed in salesforce Has some validation built in to stop bad data entry. Review collected by and hosted on G2.com. What do you dislike about Chargent? Because you have almost total control, the learning curve is a bit steep for an admin and the docs are thorough but maybe not simple. It would be nice to have more control over the queries for nightly jobs that charge recurring. It is a bit limiting in that it doesn't have a "listener" for data from your processor. Therefore it can't take advantage of new account updating feature on many processors (the ones that try to keep recurring payment info up to date without relying on the customer to update their info). The interface for data entry is just the salesforce record, so the UI is salesforce-limited. You can build your own Visualforce or other interface. Review collected by and hosted on G2.com. Recommendations to others considering Chargent: Fully test out your use case and make sure the nightly batches work the way you need them to. Review collected by and hosted on G2.com. What problems is Chargent solving and how is that benefiting you? Processing cards & EFT (one-time and recurring donations) in salesforce, automated recurring, automated emails to expiring cards is all done easily. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Brandon T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brandon T.") BT Brandon T. Lead Software Engineer Non-Profit Organization Management Mid-Market (51-1000 emp.) 12/5/2017 "Very effective authorize integration" 5/5 What do you like best about Chargent? This works very well to connect salesforce to authorize. It allowed us to find problems with transactions that did not go through very easily. Review collected by and hosted on G2.com. What do you dislike about Chargent? Nothing. It has been very effective and easy to use. There hasn't been any downtime or bugs. When we had a question or issue, support was very effective. Review collected by and hosted on G2.com. Recommendations to others considering Chargent: It is a very good product that fully provides what it says it does. Review collected by and hosted on G2.com. What problems is Chargent solving and how is that benefiting you? This allowed us to integrate easily with authorize.net to process payments replacing something highly complicated. Review collected by and hosted on G2.com. 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