---
title: Channels Reviews
meta_title: 'Channels Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 13 reviews by the users' company size, role or industry to
  find out how Channels works for a business like yours.
aggregate_rating:
  rating_value: 4.6
  review_count: 13
  scale: '5'
date_modified: '2026-07-12'
parent_category:
  name: Call & Contact Center
  url: https://www.g2.com/categories/call-contact-center
---

# Channels Reviews
**Vendor:** Channels  
**Category:** [Contact Center Software](https://www.g2.com/categories/contact-center)  
**Average Rating:** 4.6/5.0  
**Total Reviews:** 13
## About Channels
Channels is the only app you need to power up your customer service! How come? Well, the biggest problem of customer service and - especially - of customer support phone calls is that they’re painful for both customers and customer service reps. This neither helps your business nor improves customer satisfaction. And that’s where Channels comes to the rescue. With Channels, you can... 1. Use customer data to end interview-like customer support phone calls Channels integrates with your favorite eCommerce platforms such as Shopify and Magento to collect customer data stored in them. Then, when your customers are calling, Channels shows you the most important customer details so you can get straight to the point. 2. Set up IVR to always connect customers to the right agent Besides that, Channels lets you build an IVR-based helpline so your customers can get help whenever they need it. Plus, you can handle customer support phone calls from your PC, laptop and even your smartphone thanks to our Mobile App! 3. Make your live chat even more versatile Also, Channels integrates with your LiveChat and lets you offer a way to call your company when the chat is not enough. After all, not everything can be resolved through text… On top of all of that, Channels comes packed with useful features that will help your business thrive and your customers happy! Some of them are: \*Call recordings - so you can always come back to an important conversation and lose no important detail \*International phone numbers - so you can make it easy for anyone to connect with you, no matter where they’re calling from \*Affordable call rates - so your customer service solution doesn’t hurt your wallet \*Toll-Free numbers - so it’s a no-brainer for any customer that would like to call you If you’d like to try out Channels, there was no better time to do so, as there’s a 7-day free trial. No credit card required, no limitations!





## Channels Discussions
  - [What payment methods do you offer?](https://www.g2.com/discussions/what-payment-methods-do-you-offer) - 1 comment, 1 upvote
  - [Can I try CrazyCall before I buy a plan?](https://www.g2.com/discussions/can-i-try-crazycall-before-i-buy-a-plan) - 1 comment, 1 upvote

- [View Channels pricing details and edition comparison](https://www.g2.com/products/channels/reviews?page=2&section=pricing&secure%5Bexpires_at%5D=2026-07-31+17%3A57%3A31+-0500&secure%5Bsession_id%5D=32ba536b-38f0-4e10-be4b-349a4681b3ca&secure%5Btoken%5D=5af07d2d9cd184170848004018e3ab99abab164f556a976d8b40c4627b586940&format=llm_user)

## Channels Features
**Platform**
- Omnichannel
- Mobile Access
- Queue Management
- Call Routing
- Call Back
- IVR
- Automatic Call Distribution

**Generative AI**
- AI Text-to-Speech

**Agentic AI - Outbound Call Tracking**
- Autonomous Task Execution
- Natural Language Interaction

**Calling**
- Record Calls
- Generate Location
- Call Types
- Click-to-Call
- Auto Dialer

**Workforce Management**
- Call Monitoring
- Performance Evaluation

**Call Center Infrastructure (CCI)**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

**Contacts**
- Personalization
- Information Locater
- Record Prospect Data

**Administrative**
- Call Recording
- Reporting & Dashboards

**Insights**
- Notes
- Daily Summary
- Automated Voicemails
- Automated Emails
- Sorts Prospects
- Automated Note Taking

## Top Channels Alternatives
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  - [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) - 4.8/5.0 (852 reviews)
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