--- title: Channels Reviews meta_title: 'Channels Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 13 reviews by the users' company size, role or industry to find out how Channels works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 13 scale: '5' date_modified: '2026-08-07' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Channels Reviews **Vendor:** Channels **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.6/5.0 **Total Reviews:** 13 ## About Channels Channels is the only app you need to power up your customer service! How come? Well, the biggest problem of customer service and - especially - of customer support phone calls is that they’re painful for both customers and customer service reps. This neither helps your business nor improves customer satisfaction. And that’s where Channels comes to the rescue. With Channels, you can... 1. Use customer data to end interview-like customer support phone calls Channels integrates with your favorite eCommerce platforms such as Shopify and Magento to collect customer data stored in them. Then, when your customers are calling, Channels shows you the most important customer details so you can get straight to the point. 2. Set up IVR to always connect customers to the right agent Besides that, Channels lets you build an IVR-based helpline so your customers can get help whenever they need it. Plus, you can handle customer support phone calls from your PC, laptop and even your smartphone thanks to our Mobile App! 3. Make your live chat even more versatile Also, Channels integrates with your LiveChat and lets you offer a way to call your company when the chat is not enough. After all, not everything can be resolved through text… On top of all of that, Channels comes packed with useful features that will help your business thrive and your customers happy! Some of them are: \*Call recordings - so you can always come back to an important conversation and lose no important detail \*International phone numbers - so you can make it easy for anyone to connect with you, no matter where they’re calling from \*Affordable call rates - so your customer service solution doesn’t hurt your wallet \*Toll-Free numbers - so it’s a no-brainer for any customer that would like to call you If you’d like to try out Channels, there was no better time to do so, as there’s a 7-day free trial. No credit card required, no limitations! ## Channels Reviews ### 1. An extremely easy to use program that can be accessed from any browser. **Rating:** 4.0/5.0 stars **Reviewed by:** Kevin H. | Chief of operations, Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2019 **What do you like best about Channels?** Easy to manage at all levels, general configuration, users and campaigns flexible scripting tool very good sound quality exceptional customer service team very attentive to customer requests built-in email functionality, this was what we liked the most CrazyCall. Furthermore, we can assure you that we have raised our level of organization and management more than any other addition to our current workflow. It has helped to cheapen our operation, increase the quality of our calls and create powerful reports of any kind, each part of this software seems to have been designed with caution in terms of functionality, so all the functions you will find will help you to perform Cold calls, monitor them, organize your team and measure their performance. **What do you dislike about Channels?** What displeased us was that at the beginning we were worried that the connection through web browsers could be compromised, but the quality of the network in general has been excellent. After having used it for a little while, we are very satisfied with CrazyCall. We can even say that it is a fairly simple application to use and as you get involved with it, your knowledge increases and therefore, its speed when you work on it has a very good sound quality, likewise it covers all the necessary features for customer service. Most programs similar to CrazyCall do not offer file transfer and the process of our call documentation changed after we discovered CrazyCall. The support team was easy to contact regarding our problems and difficulties. **Recommendations to others considering Channels:** Complete solution that could increase the performance of your sales team. The best customer service continues to grow and add excellent functions, which is why we recommend CrazyCall. It was even very easy to set up and it's always a good start. The support for this application is exceptional and they are very quick to help, a simple way to manage sales and ensure that the quality of calls is not lost, better for Call Centers. Claims, suggestions, appreciations are necessary to build a solid business and this tool allows me to listen to calls again to establish better sales strategies and improve my products. **What problems is Channels solving and how is that benefiting you?** It helped us to improve the outgoing and incoming calls satisfactorily, besides now I can organize all the calls in dashboards, I can listen to any outgoing call and follow it, it helps me to transfer all my contacts, automation of calls. We were looking for a way to personalize the customer experience on a new level in our Commerces and follow it with the first class service for customers. CrazyCall made it possible with little or no development from you on our side; Our clients receive the proper attention they need and we can do it with ease. Apart from the fact that it is about improving the efficiency of the call center and monitoring its live performance, only this can be achieved with this wonderful software. ### 2. Excellent support team **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 19, 2017 **What do you like best about Channels?** quick response for any escalated issue - helpful - outstanding . App interface is nice and easy to use - efficient reports **What do you dislike about Channels?** may be of our poor internet connection we have issues with call quality **What problems is Channels solving and how is that benefiting you?** in one app i can deal with all i need about calls - agents follow up - prospects details - analysis - pricing ### 3. It is simple to use and help effective manage your team **Rating:** 4.0/5.0 stars **Reviewed by:** Emil B. | Team Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2016 **What do you like best about Channels?** In my opinion charts are the best of all **What do you dislike about Channels?** data are generated for too long and this is not cool **What problems is Channels solving and how is that benefiting you?** i just teach consultants how they can talk with the klients ## Channels Discussions - [What payment methods do you offer?](https://www.g2.com/discussions/what-payment-methods-do-you-offer) - 1 comment, 1 upvote - [Can I try CrazyCall before I buy a plan?](https://www.g2.com/discussions/can-i-try-crazycall-before-i-buy-a-plan) - 1 comment, 1 upvote - [View Channels pricing details and edition comparison](https://www.g2.com/products/channels/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+11%3A25%3A43+-0500&secure%5Bsession_id%5D=9b544de2-f04f-46c3-814b-d712825e2ab7&secure%5Btoken%5D=c7a99cdfbe3a21c0a84e8675a60d44b4911e9065c1e5976e0aac3b6e63124b98&format=llm_user) ## Channels Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution - Call Transfer - Contact Management - Call Center Management - Multi-Channel Management - Survey/Poll Management - Campaign Management - Call List Management **Generative AI** - AI Text-to-Speech - Generative AI **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Workforce Management** - Call Monitoring - Performance Evaluation - Real-Time Monitoring - Monitoring **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Computer Telephony Integration - Multi-Language **Contacts** - Personalization - Information Locater - Record Prospect Data - Contact Management **Administrative** - Call Recording - Reporting & Dashboards - Call Reporting - Real-Time Reporting **Additional Functionality** - Chat/Messaging - Multi-Channel Communication - Customer History - Alerts/Notifications - Real-Time Analytics - Phone Key Input - Call Logging - Customizable Reports - Real-Time Data - AI Copilot - CRM - Reporting & Statistics - Activity Tracking - Live Chat - Call Scripting - Contact Database - Voice Mail - Voice Customization - API - Call Tracking - SMS Messaging - Callback Scheduling - Caller ID - Predictive Dialer - Surveys & Feedback - Auto-Dialer - Pre-recorded Messages - Real-Time Notifications - Multiple Scripts - Interaction Tracking - Call Disposition **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking - AI/Machine Learning **Additional Functionality** - Meeting Management - AI Copilot - Reminders - Recommendations - Lead Distribution - Workflow Management - Performance Management - Dashboard - Email Management - Lead Management - Activity Tracking - Email Templates - Third-Party Integrations - Customizable Fields - Sales Pipeline Management - Generative AI - Automatic Call Distribution - Call Monitoring - Lead Capture - Deal Management - Call List Management - Multi-Channel Communication - Call Recording - For Contact Centers - CRM - Data Management - Calendar Management - Chat/Messaging - Lead Qualification - API - Task Management - Interaction Tracking - Reporting & Statistics ## Top Channels Alternatives - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - 4.3/5.0 (2,363 reviews) - [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) - 4.8/5.0 (853 reviews) - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) - 4.4/5.0 (1,813 reviews)