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Carmona Contact Center

Carmona Contact Center Alternatives & Competitors

Top Alternatives to Carmona Contact Center

  • Zendesk Support Suite
  • Talkdesk
  • NICE inContact
  • CallTrackingMetrics
  • UJET

Top 20 Alternatives & Competitors to Carmona Contact Center

    #1
    #1
  1. Zendesk Support Suite

    (2,278)4.2 out of 5
    Optimized for quick response

    Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with Carmona Contact Center:
  2. Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with Carmona Contact Center:

    Larry B.
    LB
    A customer and user for almost 10 years, Zendesk continues to evolve around making it easier for agents to provide a superior customer experience. Adding channels of contact, but keeping the...Read more
    #2
    #2
  3. Talkdesk

    (1,156)4.4 out of 5
    Optimized for quick response

    World's Leading Cloud Call Center Software

    Categories in common with Carmona Contact Center:
  4. World's Leading Cloud Call Center Software

    Categories in common with Carmona Contact Center:

    Mona Thea D.
    MD
    What I like the best about Talkdesk is that it refreshes immediately after every call and comaparing it to other major tools I've been using, this is the most user-friendly tool. Another is that,...Read more
    18%   of software applications aren't well liked by teams using them.
    Find out how your team feels about your stack with G2 Pulse Surveys.
    Learn More
    #3
    #3
  5. NICE inContact

    (878)4.2 out of 5
    Optimized for quick response

    Nice inContact helps call centers around the globe create profitable customer experiences through its portfolio of cloud-based call center software solutions.

    Categories in common with Carmona Contact Center:
  6. Nice inContact helps call centers around the globe create profitable customer experiences through its portfolio of cloud-based call center software solutions.

    Categories in common with Carmona Contact Center:

    JM
    I love being able to have direct access to contact list instead of having to search a third party source for an extension. Its also great being able to see a live update on work production time to...Read more
    #4
    #4
  7. CallTrackingMetrics

    (562)4.5 out of 5
    Optimized for quick response

    CallTrackingMetrics seamlessly integrates marketing call tracking with business phone systems, allowing customers to optimize their inbound lead response process from beginning to end. CallTrackingMetrics' software identifies the marketing channels that are generating leads, converting into sales, and provides all the routing and analytics tools the business needs to make the most of every call.

    Categories in common with Carmona Contact Center:
  8. CallTrackingMetrics seamlessly integrates marketing call tracking with business phone systems, allowing customers to optimize their inbound lead response process from beginning to end. CallTrackingMetrics' software identifies the marketing channels that are generating leads, converting into sales, and provides all the routing and analytics tools the business needs to make the most of every call.

    Categories in common with Carmona Contact Center:

    DV
    The dynamic number insertion (DNI) feature and FormReactors are handy. I've yet to find another product with a DNI feature that was as easy to use.
    #5
    #5
  9. UJET

    (480)4.7 out of 5
    Optimized for quick response

    UJET provides a customer interaction platform designed to improve customer support by helping companies resolve problems faster.

    Categories in common with Carmona Contact Center:
  10. UJET provides a customer interaction platform designed to improve customer support by helping companies resolve problems faster.

    Categories in common with Carmona Contact Center:

    MC
    My name is Mauricio, I'm 26 years old. It's my first time as a consumer service work and I feel really comfortable with the different tools that UJET has to make our job way better. I can not...Read more
    #6
    #6
  11. Genesys Cloud

    (439)4.3 out of 5
    Optimized for quick response

    Genesys Cloud creates fluid conversations across digital and voice channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your contact center into an experience center.

    Categories in common with Carmona Contact Center:
  12. Genesys Cloud creates fluid conversations across digital and voice channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your contact center into an experience center.

    Categories in common with Carmona Contact Center:

    Usman H.
    UH
    Easy to use call flow maps make it easy to visualize and deliver useful products.
    #7
    #7
  13. Genesys Engage

    (395)4.3 out of 5
    Optimized for quick response

    Genesys Engage combines world-class intelligent routing, real-time contextual journeys, and tools for digital transformation. These capabilities make customer experience your competitive differentiator — setting you up to deliver competitively superior experiences and digital transformation at any scale.

    Categories in common with Carmona Contact Center:
  14. Genesys Engage combines world-class intelligent routing, real-time contextual journeys, and tools for digital transformation. These capabilities make customer experience your competitive differentiator — setting you up to deliver competitively superior experiences and digital transformation at any scale.

    Categories in common with Carmona Contact Center:

    正斌 .
    The FIRST one, and the most important one is: SIP BC is help us to take advantage form backup IDC. In before, it was just for "checking purpose". But now, it starts serving everyday. No more zombie...Read more
    #8
    #8
  15. 3CX

    (351)4.4 out of 5

    3CX is an open standards communications solution that replaces proprietary PBX's. Built for business connectivity and collaboration it integrates video conferencing, live chat and apps for Android, iOS, and the web. Available on premise (Windows / Linux) or hosted as a cloud solution.

    Categories in common with Carmona Contact Center:
  16. 3CX is an open standards communications solution that replaces proprietary PBX's. Built for business connectivity and collaboration it integrates video conferencing, live chat and apps for Android, iOS, and the web. Available on premise (Windows / Linux) or hosted as a cloud solution.

    Categories in common with Carmona Contact Center:

    WC
    Quick, Easy configuration. User friendliness
    #9
    #9
  17. Aircall

    (348)4.3 out of 5

    Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. Packed with powerful integrations and a growing app ecosystem of 50+ CRM, Helpdesk, eCommerce, and other business software, Aircall is ideal for modern companies that want to stay connected. Dynamic call center features enable sales and support teams to manage their calls and be as productive as possible. Features include: Power Dialer, Analytics Dashboard, Live Activity Feed, Call Coaching, CTI, IVR, and much more.

    Categories in common with Carmona Contact Center:
  18. Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. Packed with powerful integrations and a growing app ecosystem of 50+ CRM, Helpdesk, eCommerce, and other business software, Aircall is ideal for modern companies that want to stay connected. Dynamic call center features enable sales and support teams to manage their calls and be as productive as possible. Features include: Power Dialer, Analytics Dashboard, Live Activity Feed, Call Coaching, CTI, IVR, and much more.

    Categories in common with Carmona Contact Center:

    Jimmy E.
    JE
    I like the Shopify integration notifying me of the customer's info even before I pick up the phone. I also enjoy the chrome extension which allows me to call number on a web page or in a email at...Read more
    #10
    #10
  19. Genesys PureConnect

    (280)4.2 out of 5
    Optimized for quick response

    Genesys PureConnect is a customer interaction center (CIC) for both on-premise & cloud (CaaS).

    Categories in common with Carmona Contact Center:
  20. Genesys PureConnect is a customer interaction center (CIC) for both on-premise & cloud (CaaS).

    Categories in common with Carmona Contact Center:

    Liliana C.
    LC
    The all-in-one solution - I am currently working with one supplier to meet the needs of our communication/contact centre while our team of technicians can use their knowledge/competence in one...Read more
    #11
    #11
  21. X Series (Formerly Virtual Office)

    (277)4.0 out of 5

    X Series offers plans which you can mix and match to address your diverse needs in the most cost-efficient manner.

    Categories in common with Carmona Contact Center:
  22. X Series offers plans which you can mix and match to address your diverse needs in the most cost-efficient manner.

    Categories in common with Carmona Contact Center:

    EC
    8x8 provides Solid service - Good support
    #12
    #12
  23. CloudTalk

    (246)4.4 out of 5
    Optimized for quick response

    With CloudTalk, you can deliver exceptional customer support to your clients. Whether you employ several busy agents or handle phone calls rather rarely, CloudTalk will fully adapt to your needs and size of your business.

    Categories in common with Carmona Contact Center:
  24. With CloudTalk, you can deliver exceptional customer support to your clients. Whether you employ several busy agents or handle phone calls rather rarely, CloudTalk will fully adapt to your needs and size of your business.

    Categories in common with Carmona Contact Center:

    AM
    I haven't tried many features at CloudTalk, only the Campaigns. The recordings of the calls are of very good quality, and it is really easy to manage users and conect calls, but there isn't much...Read more
    #13
    #13
  25. Five9

    (238)3.9 out of 5
    Optimized for quick response

    Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.

    Categories in common with Carmona Contact Center:
  26. Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.

    Categories in common with Carmona Contact Center:

    AM
    the automatization of the call help my call center to by ready to call every day
    #14
    #14
  27. Dixa

    (236)4.2 out of 5
    Optimized for quick response

    Dixa is a conversational customer engagement software that connects brands with customers through personal conversations by making it easy for them to reach you. Never miss a customer by replying to chats, emails, calls and social media messages from one unified platform.

    Categories in common with Carmona Contact Center:
  28. Dixa is a conversational customer engagement software that connects brands with customers through personal conversations by making it easy for them to reach you. Never miss a customer by replying to chats, emails, calls and social media messages from one unified platform.

    Categories in common with Carmona Contact Center:

    Lars L.
    LL
    What not to like - every feature we ever wanted and a few we never thought of are to be found in this amazing tool-set. We are very happy also that we could integrate and prioritize our phone,...Read more
    #15
    #15
  29. MiCloud Connect

    (204)3.8 out of 5
    Optimized for quick response

    Mitel's solutions portfolio supports the free flow of communication, regardless of location, infrastructure, mode or device.

    Categories in common with Carmona Contact Center:
  30. Mitel's solutions portfolio supports the free flow of communication, regardless of location, infrastructure, mode or device.

    Categories in common with Carmona Contact Center:

    AV
    It's great to be able to pull reports and customize reports.
    #16
    #16
  31. RingDNA

    (190)4.5 out of 5

    RingDNA is a complete inside sales acceleration engine that helps companies have more conversations, more insight and more revenue.

    Categories in common with Carmona Contact Center:
  32. RingDNA is a complete inside sales acceleration engine that helps companies have more conversations, more insight and more revenue.

    Categories in common with Carmona Contact Center:

    Raphael  R.
    RR
    RingDna allows me to seamlessly view and contact my clients with their Salesforce integration. This is very helpful.
    #17
    #17
  33. Creatio

    (181)4.6 out of 5

    Unique synergy of intelligent BPM platform and unified CRM, with extensive marketplace of apps and templates.

    Categories in common with Carmona Contact Center:
  34. Unique synergy of intelligent BPM platform and unified CRM, with extensive marketplace of apps and templates.

    Categories in common with Carmona Contact Center:

    SN
    Easy Configurations, Effective business Processes .
    #18
    #18
  35. JustCall

    (179)4.1 out of 5

    JustCall is a VoIP business phone system for Sales and Marketing teams around the world.

    Categories in common with Carmona Contact Center:
  36. JustCall is a VoIP business phone system for Sales and Marketing teams around the world.

    Categories in common with Carmona Contact Center:

    Biologic H.
    BH
    THE BEST! Integrations, features, but most importantly Francis provided SO much value for me I don't if I would have got my complex systems working without him!
    #19
    #19
  37. Kixie PowerCall

    (171)4.6 out of 5

    Kixie is an open telephone service with deep integrations into CRM, ERP, Marketing Automation Software, and more.

    Categories in common with Carmona Contact Center:
  38. Kixie is an open telephone service with deep integrations into CRM, ERP, Marketing Automation Software, and more.

    Categories in common with Carmona Contact Center:

    EJ
    I enjoy how easy Kixie is to use, it is user friendly and a powerful tool to our company's success.
    #20
    #20
  39. Tenfold

    (166)4.5 out of 5

    Tenfold digs deep into all your business history and aggregates all data, including sales, service, and marketing, into a unified view that users can access in real time. All contact points and interactions with your customers are captured, such as business call, email, text, and chat and you don’t have to put in the manual labor.

    Categories in common with Carmona Contact Center:
  40. Tenfold digs deep into all your business history and aggregates all data, including sales, service, and marketing, into a unified view that users can access in real time. All contact points and interactions with your customers are captured, such as business call, email, text, and chat and you don’t have to put in the manual labor.

    Categories in common with Carmona Contact Center:

    LM
    I love how Tenfold allowed us to click to dial using our computers, it has saved us time when it comes to remembering customer numbers and manually putting it in. I also love that you're able to...Read more