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At a Glance
Market Segments
Small-Business (53.2% of reviews)
Small-Business (48.7% of reviews)
Entry-Level Pricing
No pricing available
Free Per Year
Capterra
Star Rating
(135)3.8 out of 5
Market Segments
Small-Business (53.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about CapterraG2 Profile and Reviews
Star Rating
(4,118)4.7 out of 5
Market Segments
Small-Business (48.7% of reviews)
Pros & Cons
Entry-Level Pricing
Free Per Year
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users on G2 report that G2.com excels in "Ease of Use" with a score of 9.4, while Capterra's score of 8.4 indicates that users find it less intuitive. Reviewers mention that G2's interface is straightforward and user-friendly, making navigation seamless.
- Reviewers mention that G2.com has a significantly higher "Total Number of Reviews" at 3840 compared to Capterra's 125. This abundance of feedback allows potential buyers to make more informed decisions based on a wider range of user experiences.
- G2 users highlight the "Quality of Support" as a strong point for G2.com, scoring 9.2, while Capterra's score of 7.5 suggests that users have had less satisfactory experiences with support. Reviewers say that G2's customer service is responsive and helpful, which is crucial for businesses needing timely assistance.
- Users report that G2.com shines in "Ease of Setup" with a score of 9.2, whereas Capterra's lower score of 7.7 indicates a more complicated onboarding process. Reviewers mention that G2's setup is quick and straightforward, allowing users to get started without unnecessary delays.
- Reviewers mention that G2.com has a higher "Meets Requirements" score of 9.3 compared to Capterra's 8.0, indicating that G2's features align more closely with user needs. Users on G2 appreciate the comprehensive feature set that addresses their specific business challenges.
- Users on G2 report a more favorable "Product Direction" score of 8.8 for G2.com, while Capterra's score of 6.5 suggests concerns about future updates and improvements. Reviewers say that G2's commitment to evolving its platform is evident, making it a more reliable choice for long-term use.
Pricing
Entry-Level Pricing
Capterra
No pricing availableG2 Profile and Reviews
Free
Free
Per Year
Be discovered by millions of software buyers. Claim your profile, collect reviews, and share customer love.
- 3 Users
- Basic Profile
- Standard Seller Page
Free Trial
Capterra
No trial information availableG2 Profile and Reviews
Free Trial is available
Ratings
Meets Requirements
8.0
96
9.3
2,183
Ease of Use
8.5
97
9.3
2,240
Ease of Setup
7.6
29
9.2
512
Ease of Admin
7.5
23
9.0
374
Quality of Support
7.5
93
9.2
1,893
Has the product been a good partner in doing business?
6.3
21
9.1
476
Product Direction (% positive)
6.6
93
8.8
2,057
Features by Category
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
Not enough data
Not enough data
Not enough data
Interaction
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
Not enough data
Not enough data
Not enough data
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
Not enough data
Not enough data
Not enough data
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Lead Facilitation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Sales Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Review Platform
8.8
48
9.3
1289
8.7
47
9.3
1316
8.5
47
9.2
1282
8.3
46
9.2
1188
8.5
46
9.1
1165
B2B Services Reviews
Not enough data
9.0
747
Not enough data
9.3
859
Not enough data
9.4
898
Not enough data
9.0
769
Not enough data
9.2
799
Agentic AI - Anti Money Laundering
Not enough data
8.9
32
Not enough data
8.8
31
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Data collection
Not enough data
8.8
12
Not enough data
8.6
12
Not enough data
8.7
14
Not enough data
8.8
12
Not enough data
8.6
11
Segment Trending
Not enough data
8.7
13
Not enough data
8.3
13
Not enough data
8.9
14
Not enough data
8.6
12
Analysis
Not enough data
9.0
12
Not enough data
8.2
11
Not enough data
8.3
12
Platform
Not enough data
8.6
14
Not enough data
8.6
13
Not enough data
8.6
12
Not enough data
9.0
12
Not enough data
8.8
14
Not enough data
8.7
13
Agentic AI - Market Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Survey Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Survey Insights
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Survey
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization - AI Agent Builders
Not enough data
8.6
11
Not enough data
8.6
11
Not enough data
8.8
11
Functionality - AI Agent Builders
Not enough data
8.5
11
Not enough data
8.3
11
Not enough data
8.9
11
Not enough data
9.1
11
Data and Analytics - AI Agent Builders
Not enough data
8.8
11
Not enough data
8.5
11
Not enough data
8.3
11
Integration - AI Agent Builders
Not enough data
8.8
11
Not enough data
8.6
11
Not enough data
8.6
11
Not enough data
8.8
11
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Outbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Study Creation & Design - Conversational AI Survey Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Participant Management & Recruitment - Conversational AI Survey Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Collection & Interview Moderation - Conversational AI Survey Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Consumer Intelligence
Not enough data
8.5
9
Not enough data
8.3
7
Not enough data
8.6
6
Reporting
Not enough data
8.0
5
Not enough data
8.7
5
Not enough data
9.0
5
Media Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
In-House Management
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Online Reputation Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Capterra and G2 Profile and Reviews are categorized as Technology Review Platforms
Unique Categories
Capterra has no unique categories
G2 Profile and Reviews is categorized as B2B Services Review Platforms, Technology Research Services, AI Agent Builders, AI Chatbots, AI Sales Assistant, AI SDRs, Chatbots, Conversational AI Survey Platforms, Survey, Market Intelligence, and Online Reputation Management
Reviews
Reviewers' Company Size
Capterra
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
G2 Profile and Reviews
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
19.0%
Information Technology and Services
8.7%
Marketing and Advertising
6.3%
Internet
4.8%
Accounting
4.0%
Other
57.1%
Information Technology and Services
16.5%
Computer Software
13.6%
Marketing and Advertising
5.5%
Education Management
3.3%
Financial Services
3.3%
Other
57.8%
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