CallFinder Features

Provides tools for evaluating customer interactions 15 reviewers of CallFinder have provided feedback on this feature.

Based on 15 CallFinder reviews. Offers features for maintaining fair and consistent scoring

Generates quality and performance reports 16 reviewers of CallFinder have provided feedback on this feature.

Tools for providing personalized feedback and coaching sessions This feature was mentioned in 16 CallFinder reviews.

As reported in 15 CallFinder reviews. Provides a centralized dashboard for agents to view their scores and feedback

Tools for educating and training agents This feature was mentioned in 16 CallFinder reviews.

Integrates with other customer service or CRM software This feature was mentioned in 13 CallFinder reviews.

Helps ensure customer privacy and data protection This feature was mentioned in 14 CallFinder reviews.

Help companies comply with state and federal laws such as TCPA and DNC. This feature was mentioned in 11 CallFinder reviews.

As reported in 11 CallFinder reviews. Updates compliance information based on the most recent changes to regulations.

Manage exemptions to reclaim phone numbers that are incorrectly classified.

Provide integration with phone systems and auto-dialers.

Provide integration with marketing and CRM software.

Provide integration with other third-party applications that use phone numbers.

Provide or integrate with scrubbing services to validate dialing lists.

Deliver blocking features to ensure that employees cannot call restricted numbers.

Ability to create custom rules for each campaign to ensure compliance.

Validate phone numbers when gathering information on new customers.

Offers complete visibility into agent availability to efficiently create and manage schedules.

Organize, sort, and view employees based on skills and qualifications in order to make smarter workforce decisions.

Plan employee work shifts according to availability and provide notifications to employees when they are scheduled.

Allows agents to set their own preferences, request time off, and trade shifts.

Allows users to access the software using mobile devices.

Automates some or all operation related tasks

Monitors call volume and quality to evaluate agent performance.

Has a centralized dashboard for users to interact with.

Forecasts scheduling needs based on historical data.

Tracks agent workloads throughout the day and helps supervisors allocate resources as needed.