--- title: Call Center Studio Reviews meta_title: 'Call Center Studio Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 98 reviews by the users' company size, role or industry to find out how Call Center Studio works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 98 scale: '5' date_modified: '2026-08-01' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Call Center Studio Reviews **Vendor:** Call Center Studio **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.8/5.0 **Total Reviews:** 98 ## About Call Center Studio Call Center Studio is an AI-powered, cloud-native contact center software (CCaaS) built entirely on Google Cloud. It helps enterprises, BPOs, and growing customer service teams run inbound, outbound, and omnichannel customer operations from a single platform, with agents able to work from anywhere. The company has offices in the United States, the United Kingdom, and Turkey, and its platform is used by leading global brands including eBay, FedEx, Nestlé, and Volvo, as well as major business process outsourcing providers such as Teleperformance and Concentrix. Call Center Studio unifies every customer channel, including voice, WhatsApp, Instagram, Messenger, Telegram, Google Business Messenger, live chat, SMS, email, and video, through a single set of microservices with no per-channel add-on fees. Core contact center capabilities include skill-based routing, interactive voice response (IVR), automatic call distribution (ACD), auto and predictive dialers, call recording, and number masking. Native VoIP via SIP and PSTN provides local DID numbers in more than 65 countries, giving global teams local presence wherever they operate. The platform includes a full suite of AI tools powered by Dialogflow, Vertex AI, and OpenAI GPT-4. CX Insights delivers AI-driven transcript and sentiment analysis, while AI Avatar, chatbots, accent neutralization, and self-service automation handle routine interactions and escalate to human agents only when needed. Reporting data streams directly into Google BigQuery for real-time, unified analytics without complex data reconstruction, and an open API plus CRM integrations such as Salesforce let teams connect their existing systems. Built-in quality management and agent coaching tools help supervisors monitor performance and improve service quality. Running on 49 Google Cloud services, Call Center Studio is designed to replace complex, server-dependent legacy systems with a scalable, cost-efficient alternative. Teams can deploy quickly and train agents in minutes, while selective use of AI keeps interactions fast and accurate without unnecessary cost. Serving industries from healthcare and e-commerce to financial services and logistics, the platform maintains over 99% customer retention and is backed by a 24/7 support team, helping organizations improve customer experience while reducing operational overhead. ## Call Center Studio Pros & Cons **What users like:** - Users appreciate the **user-friendly interface** of Call Center Studio, enhancing confidence and efficiency in contact management. (4 reviews) - Users value the **efficiency** of Call Center Studio for streamlined call operations and improved team management. (3 reviews) - Users commend the **easy setup** of Call Center Studio, appreciating its seamless integration and efficient onboarding process. (2 reviews) - Users value the **cloud-based flexibility and robust features** of Call Center Studio, enhancing performance and efficiency. (2 reviews) - Users appreciate the **seamless integrations** of Call Center Studio, enhancing efficiency through omni-channel capabilities and automation. (2 reviews) - Reliability (2 reviews) - Call Recording (1 reviews) - Users praise the **customer support** of Call Center Studio, highlighting its responsiveness and helpfulness in resolving issues. (1 reviews) - Flexibility (1 reviews) - Helpful (1 reviews) **What users dislike:** - Users note the need for improved **complex reporting** features, citing issues with flexibility and detail in the dashboard. (1 reviews) - Users find that the **dashboard issues** hinder flexibility and detail in reporting features of Call Center Studio. (1 reviews) - Users find the **inadequate search functionality** limits their ability to track and retrieve important information easily. (1 reviews) - Users experience **integration issues** when connecting their CRM, leading to inconsistent behavior and unclear root cause analysis. (1 reviews) - Users find a **lack of clarity** in Call Center Studio's reporting features, limiting effective tracking and data export options. (1 reviews) - Unreliability (1 reviews) ## Call Center Studio Reviews ### 1. it was a great experience, **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Alternative Dispute Resolution | Mid-Market (51-1000 emp.) **Reviewed Date:** October 04, 2021 **What do you like best about Call Center Studio?** easy to use and very handy plus all the things are well placed and well managed **What do you dislike about Call Center Studio?** sometimes it gets stuck, due to which I lose some of the calls **What problems is Call Center Studio solving and how is that benefiting you?** Customer s number doesn't show up sometimes on the screen, but that is a very rare scenario, otherwise it's very helpful and easy to use ### 2. Its very userfriendly Software to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** September 30, 2021 **What do you like best about Call Center Studio?** CCS is easier to use and train new people on; it is lightweight and runs smoothly on any machine without any issues. **What do you dislike about Call Center Studio?** The interface is lacking and could use a redesign, a bit too cluttered on one side. **What problems is Call Center Studio solving and how is that benefiting you?** It has helped us control a large queue of calls and attend to them without delay or interference. ### 3. Lite Software to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** October 04, 2021 **What do you like best about Call Center Studio?** The sheer simplicity of the dialer and the convenience accompanied by smooth call quality are why I prefer this over alternatives. **What do you dislike about Call Center Studio?** It could use a bit of visual retouching and utilize the free space more efficiently. **What problems is Call Center Studio solving and how is that benefiting you?** I use this to contact my clients and solve their queries. ### 4. Using ccs has been really good and easy. **Rating:** 5.0/5.0 stars **Reviewed by:** Hamad H. | Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** October 01, 2021 **What do you like best about Call Center Studio?** The stuff I like about this is that It is fun to use, and even elementary beginners can easily interact with it. **What do you dislike about Call Center Studio?** Sometimes that stats tab mutes the whole call in which you can't hear or talk to the customer. **What problems is Call Center Studio solving and how is that benefiting you?** Help customers with their queries quickly and swiftly. ### 5. Easy to access from any device **Rating:** 5.0/5.0 stars **Reviewed by:** Sena Yetginer E. | Customer Operations & Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2021 **What do you like best about Call Center Studio?** I find it user friendly, accurate, fast, detailed **What do you dislike about Call Center Studio?** I would prefer to have the autonomy to create my own dashboard according to my own preferences. **What problems is Call Center Studio solving and how is that benefiting you?** Eventhough I do not use chat/whatsup in my call center, I find it very valuable that CCS has those features within, to serve when desired. On the agent side, it is good to give the opportunity to the agent that they can review their own daily performance. ### 6. A fast, corporate and professional solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** September 27, 2021 **What do you like best about Call Center Studio?** Strong reporting systems with flexible and scalable structure **What do you dislike about Call Center Studio?** Carrying audio over the Internet can sometimes cause audio problems. **Recommendations to others considering Call Center Studio:** It should be ensured that business processes are structured and implemented in a healthy way. Integration is much easier this way. **What problems is Call Center Studio solving and how is that benefiting you?** We analyzed the calls in detail and contributed to active capacity planning. We made a profit in call center operating costs. We got rid of a central and single-point system that is open to errors, and we have a flexible infrastructure in the cloud structure. ### 7. its highly recommended to others. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 04, 2021 **What do you like best about Call Center Studio?** The efficiency of doing work and good quality. **What do you dislike about Call Center Studio?** Nothing I dislike about it. Everything about it is perfect. **What problems is Call Center Studio solving and how is that benefiting you?** Communication with the customers is smooth. Calls wrapup time is up to the mark. We can wind up calls quickly by using it. ### 8. We have been collaborating with Alo-Tech for a long time. Working with professionals makes us happy. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2021 **What do you like best about Call Center Studio?** The simplicity of the interface provides a usage advantage. Being able to see detailed data in reports is also a bonus. **What do you dislike about Call Center Studio?** Even if it's not related to them, issues occurring in data centers can be annoying. **Recommendations to others considering Call Center Studio:** If you are considering active reporting and agent control and the ability to quickly resolve potential issues, we definitely recommend it. **What problems is Call Center Studio solving and how is that benefiting you?** We can reach a quick solution for every problem we encounter in our operations. ### 9. User friendly and unique **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** October 04, 2021 **What do you like best about Call Center Studio?** Pretty good overall. It provides previous info about the customer **What do you dislike about Call Center Studio?** Sometimes it gets slower because of the call flow. **Recommendations to others considering Call Center Studio:** Add the option for customization. **What problems is Call Center Studio solving and how is that benefiting you?** We provide customer service, and it helps us to work efficiently. ### 10. Best and Smooth Work with CCS **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** October 04, 2021 **What do you like best about Call Center Studio?** Working with CCS is easy and smooth. It is best. **What do you dislike about Call Center Studio?** While changing the tab, it gets stuck some times which affects its performance **What problems is Call Center Studio solving and how is that benefiting you?** We take calls and help the customers according to their needs. ### 11. Increased Work Efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2021 **What do you like best about Call Center Studio?** better system, do not have to manually qualify each call **What do you dislike about Call Center Studio?** complex system to transfer the line to another queue **Recommendations to others considering Call Center Studio:** go for it **What problems is Call Center Studio solving and how is that benefiting you?** helping customers reach the line in an efficiently and without delays as options are clearer ### 12. Easy to use best software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** October 04, 2021 **What do you like best about Call Center Studio?** it is very easy handling software works smoothly. **What do you dislike about Call Center Studio?** The voice quality needs to be improved a little bit **What problems is Call Center Studio solving and how is that benefiting you?** We take calls and help the customers. It provides us to handle customer queries intelligently. ### 13. Great service! **Rating:** 5.0/5.0 stars **Reviewed by:** Haluk A. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2021 **What do you like best about Call Center Studio?** We have been using Call Center Studio for about six years now. We are impressed by their uptime. Considering call centers need to be responsive all the time, uptime is a significant factor. Call Center Studio team is an expert in this area. **What do you dislike about Call Center Studio?** We do not have any particular dislikes. I think the team delivers a pretty good job. **What problems is Call Center Studio solving and how is that benefiting you?** We have a distributed team of over ten call center agents. Call Center Studio removes the need to keep them in an office. Also, being a remote team increases our attrition levels which is very important. ### 14. The reports are well designed. Meets the needs **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2021 **What do you like best about Call Center Studio?** As a top manager, I often look at their reports. The reports cover all the details I need. Sometimes I listen to call recordings. I can easily access the specific call records I am looking for. **What do you dislike about Call Center Studio?** There is no prominent disadvantage. It may be because I am not using an alternative product in this area. **What problems is Call Center Studio solving and how is that benefiting you?** An efficient call center function has a significant impact on our business results. Our service process starts with the first stage in the call center. Our ability to easily access call records and control the quality of speech allows continuous improvement. ### 15. Very good **Rating:** 4.5/5.0 stars **Reviewed by:** Eesa K. | CSR, Mid-Market (51-1000 emp.) **Reviewed Date:** October 05, 2021 **What do you like best about Call Center Studio?** when it gets stuck on the talking stage. **What do you dislike about Call Center Studio?** That the queue never breaks and the transfer process is a headache. **Recommendations to others considering Call Center Studio:** The Best Softwear. **What problems is Call Center Studio solving and how is that benefiting you?** IT puts money in my pocket. ### 16. Product Quality **Rating:** 5.0/5.0 stars **Reviewed by:** Hüseyin A. | Existing Application Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2021 **What do you like best about Call Center Studio?** Reporting and access to all applications through a single portal. We can personally see all processes. **What do you dislike about Call Center Studio?** Very slow switching between applications. Sometimes unable to make calls when logged in via phone and pc. **Recommendations to others considering Call Center Studio:** A great app to manage all platforms from a single screen. **What problems is Call Center Studio solving and how is that benefiting you?** It facilitates communication between users and our internal and external calls. ### 17. Switched to CC Studio during pandemic, couldn't let go **Rating:** 4.5/5.0 stars **Reviewed by:** Yucel I. | Chairman, Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2021 **What do you like best about Call Center Studio?** Customer services and customized reporting system **What do you dislike about Call Center Studio?** Technical problems of telecommunication (not directly related to CC Studio) **What problems is Call Center Studio solving and how is that benefiting you?** Easy access to customers that we can not reach under normal conditions ### 18. kullanıcı deneyimi **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2021 **What do you like best about Call Center Studio?** You can use the phone and chat at the same time, and even if you have 2 different phone numbers, you can use them on a single screen. **What do you dislike about Call Center Studio?** After the incoming call is missed, doing enter-exit or any other operation becomes a waste of time. **Recommendations to others considering Call Center Studio:** If you have multiple phone lines and at the same time want to communicate with your customers by writing via online chat, this is just for you. **What problems is Call Center Studio solving and how is that benefiting you?** I can get all reports from a single screen, and employees can also see their own voice recordings and performance. ### 19. Very easy to use, extremely stable and professional. **Rating:** 5.0/5.0 stars **Reviewed by:** Bora D. | Director of Global Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2021 **What do you like best about Call Center Studio?** The easy-to-use (user-friendly) interface and nicely visualized dashboards are cool. **What do you dislike about Call Center Studio?** I would like to personalize the colors and the dashboard types. **Recommendations to others considering Call Center Studio:** Do not think of using anything else; this is just the one you are looking for. **What problems is Call Center Studio solving and how is that benefiting you?** All the flexibility with the IVR and the stable structure gives much comfort. ### 20. Agility Advice **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** September 27, 2021 **What do you like best about Call Center Studio?** Due to cost reduction, operational ease, and the ability to report. **What do you dislike about Call Center Studio?** The possibility of conflict with GDPR and KVKK regulations, the risk of data being transferred to third parties **What problems is Call Center Studio solving and how is that benefiting you?** Ability to track, manage, and report on processes. Determine KPIs based on these reports to measure employee performance. ### 21. Practical & useful! **Rating:** 4.0/5.0 stars **Reviewed by:** Gülsen B. | Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2021 **What do you like best about Call Center Studio?** It has many practical features for companies who want to integrate both sales and support teams into. **What do you dislike about Call Center Studio?** I think the app could be better in terms of UX. **What problems is Call Center Studio solving and how is that benefiting you?** All our support and sales call center processes are on this app ### 22. Perfect Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2021 **What do you like best about Call Center Studio?** Seeing the agent performance, queues, talk rates, service levels and many more features with a single dashboard is just one of the features that we want as a manager. **What do you dislike about Call Center Studio?** I haven't found a feature that don't like yet :) **Recommendations to others considering Call Center Studio:** It is a good platform where you can reduce costs and manage the experience well. **What problems is Call Center Studio solving and how is that benefiting you?** One of the biggest features for me is that it is very open to instant intervention. ### 23. Great Service, Fast Response Times and Good Support with Flexible Solutions for all. **Rating:** 5.0/5.0 stars **Reviewed by:** Seda S. | Engagement Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2021 **What do you like best about Call Center Studio?** The interface is easy to use, their support team is quick to answer all of our questions. **What do you dislike about Call Center Studio?** New system which is developing fast but still in need of development. **What problems is Call Center Studio solving and how is that benefiting you?** We are using this service for our customer support teams both for call center and chat. Before this service we needed to use different solutions for each need but with call center studio, we can use one simple interface for all different needs. ### 24. Manage your own operations and reports with a simple platform structure! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Enterprise (> 1000 emp.) **Reviewed Date:** May 24, 2021 **What do you like best about Call Center Studio?** Ease of Use, Richness of Report Content, 24/7 Support Service, High Performance with Low Costs, and Keeping Up with Technological Developments **What do you dislike about Call Center Studio?** The report content is rich, but more development should be done according to the specific needs of the company. **What problems is Call Center Studio solving and how is that benefiting you?** We can manage the call traffic of all our customers seamlessly. With a single IVR structure, we can easily direct different call topics to different teams. We can report and analyze all call data. Thanks to our customized reports, we can track KPIs and efficiency. ### 25. Good for GDPR care **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Enterprise (> 1000 emp.) **Reviewed Date:** October 03, 2021 **What do you like best about Call Center Studio?** voice records in europe good for inbound calls **What do you dislike about Call Center Studio?** pricing is higher than the Turkish one more efficient predictive dialer **What problems is Call Center Studio solving and how is that benefiting you?** Some companies do not want the voice to be recorder in Turkey when getting service for GDPR countries ### 26. Good solutions, good partner **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2021 **What do you like best about Call Center Studio?** They provide secure and flexible services. They have a structure that is suitable for your needs and completely customizable. **What do you dislike about Call Center Studio?** Since they are cloud-based services, they are affected by problems that can sometimes occur in cloud access. **Recommendations to others considering Call Center Studio:** After organizing the call flows and setting them up correctly, there will be no problems. **What problems is Call Center Studio solving and how is that benefiting you?** With Call Center Studio, we meet all our call center needs. Our employees can receive calls wherever they want. We can make detailed reports and listen to quality measurement calls. If you have a strong security policy, you may experience access or sound problems at various points. You may need to give URL-based and special accesses. ### 27. Very likely I recommended since they are vey customer oriented. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Enterprise (> 1000 emp.) **Reviewed Date:** September 27, 2021 **What do you like best about Call Center Studio?** Their communication is very good. They presnt fast solutions and install at the same speed. **What do you dislike about Call Center Studio?** They need to improve their eco system (solution partners etc.) **What problems is Call Center Studio solving and how is that benefiting you?** We are logistics company. We reduced customer complaints in white good last mile delivery. ### 28. Simple interface and accessible technical support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2021 **What do you like best about Call Center Studio?** Easy use with a simple interface. Find instant solutions with technical support. **What do you dislike about Call Center Studio?** There is nothing I dislike about it. The system works very nicely and stably. **What problems is Call Center Studio solving and how is that benefiting you?** Customer complaints ### 29. Fast, Easy and Effective **Rating:** 5.0/5.0 stars **Reviewed by:** Çağın K. | Contact Center Senior Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** March 31, 2021 **What do you like best about Call Center Studio?** They provide great service with large experience team. Systems are flexible and configurable easily for requirements. **What do you dislike about Call Center Studio?** It is not dislike. It would be better that Alotech mobile app should be on also App Store for IOS devices. **What problems is Call Center Studio solving and how is that benefiting you?** Accessibility is really important. You can use everywhere with cloud technology ### 30. very successful **Rating:** 5.0/5.0 stars **Reviewed by:** AYDIN K. | Technical Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 11, 2021 **What do you like best about Call Center Studio?** low cost, speedy support, and scalable a **What do you dislike about Call Center Studio?** I did not encounter any disadvantages when using callcenter **Recommendations to others considering Call Center Studio:** A very successful product is easy to use. Staff can work from wherever they want. The support is excellent. try it; you won't be able to give up **What problems is Call Center Studio solving and how is that benefiting you?** staff can work from home ### 31. very succes other program **Rating:** 4.0/5.0 stars **Reviewed by:** samet b. | manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2021 **What do you like best about Call Center Studio?** instant follow-up and rapid response of managers **What do you dislike about Call Center Studio?** There may be problems with some integrations with zoho **Recommendations to others considering Call Center Studio:** meets our instant tracking and reporting needs. we do not experience any loss of production. It is important to be compatible with the CRM software to be used together. **What problems is Call Center Studio solving and how is that benefiting you?** We started to report ob calls, we can use production reports as we wish. ### 32. Best Solution for Customer Contact Center **Rating:** 5.0/5.0 stars **Reviewed by:** Cenk I. | IT AND INNOVATION DIRECTOR, Mid-Market (51-1000 emp.) **Reviewed Date:** March 12, 2021 **What do you like best about Call Center Studio?** The Solution Work on Google Cloud Platfom. High Availability. There are many skills for customer contact center side. **What do you dislike about Call Center Studio?** There is not now any problem because solution-oriented teams. **What problems is Call Center Studio solving and how is that benefiting you?** Installation is very fast, they have a really cloudbase structure. We do not need additional software for the system to work. It can work with many devices. ### 33. quality **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2021 **What do you like best about Call Center Studio?** It brings convenience in reporting with its clean interface that grows easily with our business. **What do you dislike about Call Center Studio?** Inability to instantly access the requested data and reports **Recommendations to others considering Call Center Studio:** no comment **What problems is Call Center Studio solving and how is that benefiting you?** In addition to its features such as speed, flexibility, customization and integration capability, the Alotech Cloud, which has no investment cost, is a complete optimal solution from an industrial engineer point of view. But there is more to it than that. Always support, right beside you, equipped, innovative ### 34. Great experience, happy customers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Online Media | Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2021 **What do you like best about Call Center Studio?** Ease of integration Price advantage Fast support services **What do you dislike about Call Center Studio?** There may be rare problems Interface could be better. **What problems is Call Center Studio solving and how is that benefiting you?** Zendesk integration and IVR regulation is very easy. ### 35. Flawless Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Enterprise (> 1000 emp.) **Reviewed Date:** May 24, 2021 **What do you like best about Call Center Studio?** Setup has been completed in minutes. Awesome! **What do you dislike about Call Center Studio?** Honestly, I haven't any bad experiences with CCS. **Recommendations to others considering Call Center Studio:** If you try CCS you can see how much you lucky. **What problems is Call Center Studio solving and how is that benefiting you?** We haven't enough money for the traditional call center infrastructure. Pay as you go is the complete solution for us. ### 36. Financial Accounting Supervisor **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2021 **What do you like best about Call Center Studio?** Call Center Studio is the solution orriented company. I am satisfied with their advanced reporting, tailor-made solutions, user-friendly tech. **What do you dislike about Call Center Studio?** I like their service. I don't have any problem with their service. **What problems is Call Center Studio solving and how is that benefiting you?** Call Center Studio provides remote working ooportunities without investment cost and working with SaaS. ### 37. The software is very flexible. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2021 **What do you like best about Call Center Studio?** Customer relations. Briefing. They are sending Emails about every issue. **What do you dislike about Call Center Studio?** Admin Panel Other than that, they are doing well **What problems is Call Center Studio solving and how is that benefiting you?** We enriched our customer data with integrations with other companies. ### 38. Best Experience & Quality Support **Rating:** 5.0/5.0 stars **Reviewed by:** Sinan Y. | Workflow Applications Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** June 09, 2021 **What do you like best about Call Center Studio?** Successful results with quality and fast support. API Integration easily. Solution-oriented work with experienced personnel. **What do you dislike about Call Center Studio?** I did not encounter any adverse situation. **What problems is Call Center Studio solving and how is that benefiting you?** IVR solutions, Priority Routing, v ### 39. Easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** yakup d. | Call Center Operations Manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 11, 2021 **What do you like best about Call Center Studio?** it's very easy to use and userfriendly interface **What do you dislike about Call Center Studio?** data extraction could be more easier for big datas **What problems is Call Center Studio solving and how is that benefiting you?** i can easily manage my team ### 40. support speed **Rating:** 5.0/5.0 stars **Reviewed by:** Faik S. | Fleet Solitions Group Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2021 **What do you like best about Call Center Studio?** You can log in to the system without investment **What do you dislike about Call Center Studio?** It can be called the best company in the sector **Recommendations to others considering Call Center Studio:** fast operation No investment easy and understandable tables fast reporting **What problems is Call Center Studio solving and how is that benefiting you?** Reporting chase performance and measurement ### 41. business partnership **Rating:** 2.5/5.0 stars **Reviewed by:** Baran Y. | Senior Business Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** May 22, 2021 **What do you like best about Call Center Studio?** new technologies free facilities Ease of Use **What do you dislike about Call Center Studio?** complex structures expensive technologies **What problems is Call Center Studio solving and how is that benefiting you?** We work with AloTech as a call center partner ### 42. Fast support on all matters **Rating:** 5.0/5.0 stars **Reviewed by:** Baris S. | Customer Relations Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2021 **What do you like best about Call Center Studio?** Easy interface, Quick solution, Quality communication tool **What do you dislike about Call Center Studio?** Interface colors, Connection considerations (Cloud based) **Recommendations to others considering Call Center Studio:** Easy interface, Quick solution, Quality communication tool **What problems is Call Center Studio solving and how is that benefiting you?** As a Call Center, we establish quality communication with our users. ### 43. The best Call Center Studio for our company **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 04, 2021 **What do you like best about Call Center Studio?** Open platform development, open to development, integrated with 3rd party software,creating new monitoring areas with sound quality management screens, successful monitoring screens **What do you dislike about Call Center Studio?** I haven't seen any major disadvantages the possibility of interrupting call access in case of data security and international problems, personal data protection law and its obligations **Recommendations to others considering Call Center Studio:** a fast practical and quality solution faster manageable flexible structure having price advantages **What problems is Call Center Studio solving and how is that benefiting you?** Managing social media platforms, including call system operators, making general and effective reporting, various integrations and call management of virtual systems ### 44. network and communications specialist **Rating:** 5.0/5.0 stars **Reviewed by:** Barış D. | Network and Communication Administrator / Ağ ve İletişim Uzmanı, Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2021 **What do you like best about Call Center Studio?** fast solution, customer-oriented work and reasonable price,report tool **What do you dislike about Call Center Studio?** everything is perfect,we only had one interruption **Recommendations to others considering Call Center Studio:** Works compatible with Avaya PBX. **What problems is Call Center Studio solving and how is that benefiting you?** fast return, reporting, not missing a call ### 45. Great Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2021 **What do you like best about Call Center Studio?** The most helpful about this company that they're a client satisfaction oriented with a very good communication in order to understand the needs and develop solutions for a successful call center **What do you dislike about Call Center Studio?** Nothing to dislike with them honestly... **What problems is Call Center Studio solving and how is that benefiting you?** We're benefiting from cloud call center solution ### 46. it that ı would recommend Call Center Studio **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2021 **What do you like best about Call Center Studio?** easy and fast to be call center studio for me **What do you dislike about Call Center Studio?** alotech products do not have a feature that I do not like **Recommendations to others considering Call Center Studio:** If you want to communicate with your customers conveniently anywhere in the world, use it **What problems is Call Center Studio solving and how is that benefiting you?** During the pandemic process, I was able to respond to my customers quickly and wherever they wanted. ### 47. A mobile and easy solution and no initial cost. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2020 **What do you like best about Call Center Studio?** A mobile solution, I can even answer a call on the mobile phone. **What do you dislike about Call Center Studio?** it would be more customise, but currently pretty user friendly and easy. **Recommendations to others considering Call Center Studio:** You can quick setup a call center with call center studio. Pretty user friendly (doesn't need long training), there is any need to instalation, if you have a computer or mobile devices can connect to internet, you can start to use it. **What problems is Call Center Studio solving and how is that benefiting you?** No initial cost. We can setup a call center in a few days with call center studio. We needed quick setup and we did. We can make many changes ourselves, we don't need support. It does not need any computer installation because it works on the website. You only need a computer and internet to use it. ### 48. Voice **Rating:** 5.0/5.0 stars **Reviewed by:** Ridvan K. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2020 **What do you like best about Call Center Studio?** Cloud Technology very good and efficient for product. Efficient for customer representatives. Lower cost for companies. **What do you dislike about Call Center Studio?** Nothing. Everything is good for this product. **Recommendations to others considering Call Center Studio:** Internal CRM **What problems is Call Center Studio solving and how is that benefiting you?** Lower cost. Cloud Techlonology everywhere you can use. ## Call Center Studio Discussions - [What is Call Center Studio used for?](https://www.g2.com/discussions/what-is-call-center-studio-used-for) - [What is the best way to dispose your call while you are away working on other tabs](https://www.g2.com/discussions/what-is-the-best-way-to-dispose-your-call-while-you-are-away-working-on-other-tabs) - 1 upvote - [View Call Center Studio pricing details and edition comparison](https://www.g2.com/products/call-center-studio/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-04+02%3A20%3A40+-0500&secure%5Bsession_id%5D=c39d439a-3773-4c51-bc7f-6c3566f62e7a&secure%5Btoken%5D=52e0ba5fafd93d568ca1ee4db9392fe95c0ec38bf8a9cd78e9fcac70941df28b&format=llm_user) ## Call Center Studio Integrations - [Dynamics 365 Marketing](https://www.g2.com/products/dynamics-365-marketing/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Multiview ERP](https://www.g2.com/products/multiview-erp/reviews) ## Call Center Studio Features **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Quality Assurance** - Evaluation - Calibration - Reports **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text Summarization **Voice Recognition - AI Voice Assistants** - Voice Recognition **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording **Engagement** - Feedback - Dashboards - Training **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Customizable speech - Multiple voice actions **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Performance** - Integrations - Compliance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Security and privacy - AI Voice Assistants** - Encrypted communication **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Generative AI** - AI Text Generation - AI Text Summarization **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Compatibility - AI Voice Assistants** - Cross platform compatibility **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top Call Center Studio Alternatives - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,468 reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - 4.1/5.0 (604 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,472 reviews)