Call Center Studio Features

As reported in 31 Call Center Studio reviews. Provides voice call functionality.

Provides an interface for one or more social media channels. This feature was mentioned in 20 Call Center Studio reviews.

Includes or integrates with live chat initiaited from the company's web site. This feature was mentioned in 19 Call Center Studio reviews.

Accepts contacts initiated through SMS or other mobile text functions. This feature was mentioned in 17 Call Center Studio reviews.

Allows CSRs to receive and answer customer emails.

Route calls to the most appropriate agent according to a series of factors, including the time of day, customer priority, IVR outcomes, and skill-based routing (SBR). Voicemails can be routed to agents during quiet call periods. This feature was mentioned in 29 Call Center Studio reviews.

Based on 28 Call Center Studio reviews. Callers can be routed to a queue or placed on hold until an agent becomes available.

Place a large or unlimited volume of calls simultaneously without diminishing the call quality. 27 reviewers of Call Center Studio have provided feedback on this feature.

Provides some level of analytics based on keywords and vocal tones. This feature was mentioned in 23 Call Center Studio reviews.

Has auto dialing or predictive dialing functions for outbound use. 24 reviewers of Call Center Studio have provided feedback on this feature.

Includes an interactive phone menu. This feature was mentioned in 30 Call Center Studio reviews.

Populates CSR's screen with available customer data. This feature was mentioned in 26 Call Center Studio reviews.

As reported in 25 Call Center Studio reviews. Maintains and shares information across channels and agents as the case progresses.

Provide agents with notes or context information about a call. These notes can include information such as caller disposition or contact history. This feature was mentioned in 25 Call Center Studio reviews.

Manage call records and agent tasks through administrative features. Provide agents with guidance during live calls, and interrupt calls with call barging to ensure customer satisfaction, if necessary. 28 reviewers of Call Center Studio have provided feedback on this feature.

As reported in 30 Call Center Studio reviews. Report on historical or real-time call center performance metrics, and access data through highly visual dashboards.

Based on 29 Call Center Studio reviews. Keeps records of agent-customer sessions for purposes of coaching, quality assurance, or regulatory purposes.

Provides workforce management functions such as scheduling and vacations, team assignments, and areas of expertise. This feature was mentioned in 25 Call Center Studio reviews.

Simulates human-like speech from text inputs.

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting