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Call Center for Skype

Call Center for Skype Alternatives & Competitors

(11)4.2 out of 5

Looking for alternatives to Call Center for Skype? Tons of people want Contact Center Operations Software to help with agent scheduling and assignment, session recording, and mobile sms. What's difficult is finding out whether or not the software you choose is right for you. We have compiled a list of Contact Center Operations Software that reviewers voted best overall compared to Call Center for Skype. Based on reviewer data you can see how Call Center for Skype stacks up to the competition, check reviews from current & previous users, and find the best fit for your business. Genesys Cloud, 3CX, NICE inContact, and CallTrackingMetrics are the most popular alternatives and competitors to Call Center for Skype.

Top Alternatives to Call Center for Skype

  • Genesys Cloud
  • 3CX
  • NICE inContact
  • CallTrackingMetrics
  • Aircall

Top 20 Alternatives & Competitors to Call Center for Skype

    #1
    #1
  1. Genesys Cloud

    (430)4.3 out of 5
    Optimized for quick response

    Genesys Cloud creates fluid conversations across digital and voice channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your contact center into an experience center.

    Categories in common with Call Center for Skype:
  2. Genesys Cloud creates fluid conversations across digital and voice channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your contact center into an experience center.

    Categories in common with Call Center for Skype:

    CR
    It was easy to use on a daily basis and it has a clean/attractive design. I like how you can search another coworker and connect them to a call. The conference call option was my favorite and made...Read more

    Reviewers say compared to Call Center for Skype, Genesys Cloud is:

    More usable
    More expensive
    #2
    #2
  3. 3CX

    (350)4.4 out of 5

    3CX is an open standards communications solution that replaces proprietary PBX's. Built for business connectivity and collaboration it integrates video conferencing, live chat and apps for Android, iOS, and the web. Available on premise (Windows / Linux) or hosted as a cloud solution.

    Categories in common with Call Center for Skype:
  4. 3CX is an open standards communications solution that replaces proprietary PBX's. Built for business connectivity and collaboration it integrates video conferencing, live chat and apps for Android, iOS, and the web. Available on premise (Windows / Linux) or hosted as a cloud solution.

    Categories in common with Call Center for Skype:

    Léo A.
    LA
    An easy app everyone can use anywhere: home, office and in transit. Actually between local and remote support roles, I can use 3CX in my desktop, laptop, smartphone and even via browser.

    Reviewers say compared to Call Center for Skype, 3CX is:

    Better at meeting requirements
    More usable
    18%   of software applications aren't well liked by teams using them.
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    #3
    #3
  5. NICE inContact

    (878)4.2 out of 5
    Optimized for quick response

    Nice inContact helps call centers around the globe create profitable customer experiences through its portfolio of cloud-based call center software solutions.

    Categories in common with Call Center for Skype:
  6. Nice inContact helps call centers around the globe create profitable customer experiences through its portfolio of cloud-based call center software solutions.

    Categories in common with Call Center for Skype:

    UH
    easy to understand. Its pretty much self explanatory

    Reviewers say compared to Call Center for Skype, NICE inContact is:

    Better at meeting requirements
    More usable
    Better at support
    #4
    #4
  7. CallTrackingMetrics

    (561)4.5 out of 5
    Optimized for quick response

    CallTrackingMetrics seamlessly integrates marketing call tracking with business phone systems, allowing customers to optimize their inbound lead response process from beginning to end. CallTrackingMetrics' software identifies the marketing channels that are generating leads, converting into sales, and provides all the routing and analytics tools the business needs to make the most of every call.

    Categories in common with Call Center for Skype:
  8. CallTrackingMetrics seamlessly integrates marketing call tracking with business phone systems, allowing customers to optimize their inbound lead response process from beginning to end. CallTrackingMetrics' software identifies the marketing channels that are generating leads, converting into sales, and provides all the routing and analytics tools the business needs to make the most of every call.

    Categories in common with Call Center for Skype:

    Matt R.
    MR
    The dynamic phone numbers are so impressive. We have dynamic numbers set up through our website that makes it easy for us to track which calls are coming from where, while also having static...Read more

    Reviewers say compared to Call Center for Skype, CallTrackingMetrics is:

    Better at support
    Better at meeting requirements
    More usable
    #5
    #5
  9. Aircall

    (348)4.3 out of 5

    Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. Packed with powerful integrations and a growing app ecosystem of 50+ CRM, Helpdesk, eCommerce, and other business software, Aircall is ideal for modern companies that want to stay connected. Dynamic call center features enable sales and support teams to manage their calls and be as productive as possible. Features include: Power Dialer, Analytics Dashboard, Live Activity Feed, Call Coaching, CTI, IVR, and much more.

    Categories in common with Call Center for Skype:
  10. Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. Packed with powerful integrations and a growing app ecosystem of 50+ CRM, Helpdesk, eCommerce, and other business software, Aircall is ideal for modern companies that want to stay connected. Dynamic call center features enable sales and support teams to manage their calls and be as productive as possible. Features include: Power Dialer, Analytics Dashboard, Live Activity Feed, Call Coaching, CTI, IVR, and much more.

    Categories in common with Call Center for Skype:

    UC
    I love how seamless it is to use compared to Zendesk. We get a majority of our calls now compared to before. It allows us to see who is available to pick up calls, who is on a call, etc. just helps...Read more

    Reviewers say compared to Call Center for Skype, Aircall is:

    More usable
    Better at support
    Better at meeting requirements
    #6
    #6
  11. Zoom

    (32,504)4.5 out of 5

    Zoom unifies cloud video conferencing, simple online meetings, and group messaging into one easy-to-use platform. Zooms solution offers the video, audio, and screen-sharing experience across Zoom Rooms, Windows, Mac, iOS, Android, and H.323/SIP room systems.

    Categories in common with Call Center for Skype:
  12. Zoom unifies cloud video conferencing, simple online meetings, and group messaging into one easy-to-use platform. Zooms solution offers the video, audio, and screen-sharing experience across Zoom Rooms, Windows, Mac, iOS, Android, and H.323/SIP room systems.

    Categories in common with Call Center for Skype:

    Aditya N.
    AN
    Well zoom in general is one of the best video conferencing platforms and its simple interface is something that i like quite a lot.

    Reviewers say compared to Call Center for Skype, Zoom is:

    Better at meeting requirements
    More usable
    Better at support
    #7
    #7
  13. GoToConnect (formerly Jive)

    (642)4.5 out of 5
    Optimized for quick response

    GoToConnect (formerly Jive) provides enterprise-grade Hosted VoIP and Unified Communications to businesses and institutions.

    Categories in common with Call Center for Skype:
  14. GoToConnect (formerly Jive) provides enterprise-grade Hosted VoIP and Unified Communications to businesses and institutions.

    Categories in common with Call Center for Skype:

    SB
    It is cheap and easy to use interface when it works.

    Reviewers say compared to Call Center for Skype, GoToConnect (formerly Jive) is:

    Better at support
    Better at meeting requirements
    More usable
    #8
    #8
  15. Cisco Jabber

    (3,348)4.1 out of 5

    Empower employees to work together efficiently from anywhere by bringing together presence, instant messaging (IM), audio, video and web conferencing, enterprise voice, and visual voicemail into one client on your desktop.

    Categories in common with Call Center for Skype:
  16. Empower employees to work together efficiently from anywhere by bringing together presence, instant messaging (IM), audio, video and web conferencing, enterprise voice, and visual voicemail into one client on your desktop.

    Categories in common with Call Center for Skype:

    Evgeny E.
    EE
    Cisco Jabber is a straightforward tool for all companies, especially Smal and Medium Enterprises, or for Enterprises, is Cisco Jabber is a part of their Cisco infrastructure. I use Jabber every day...Read more

    Reviewers say compared to Call Center for Skype, Cisco Jabber is:

    More expensive
    More usable
    Better at meeting requirements
    #9
    #9
  17. Zendesk Support Suite

    (2,277)4.2 out of 5
    Optimized for quick response

    Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with Call Center for Skype:
  18. Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with Call Center for Skype:

    Víctor F.
    VF
    Zendesk is a very easy going tool. You can set it up very fast and this could be really critical for a fast-growing company. Also, there are a lot of resources where you can read tips and tricks....Read more

    Reviewers say compared to Call Center for Skype, Zendesk Support Suite is:

    Better at meeting requirements
    Better at support
    More usable
    #10
    #10
  19. Talkdesk

    (1,153)4.4 out of 5
    Optimized for quick response

    World's Leading Cloud Call Center Software

    Categories in common with Call Center for Skype:
  20. World's Leading Cloud Call Center Software

    Categories in common with Call Center for Skype:

    AC
    For our specific company, we like that voicemails are able to be closed out instead of deleted. Our past phone system only allowed us to delete voicemails, which caused a lot of problems in the...Read more

    Reviewers say compared to Call Center for Skype, Talkdesk is:

    More usable
    Better at support
    Better at meeting requirements
    #11
    #11
  21. Dialpad Talk

    (628)4.3 out of 5
    Optimized for quick response

    The business phone system with the simplest, most elegant interface you've ever experienced.

    Categories in common with Call Center for Skype:
  22. The business phone system with the simplest, most elegant interface you've ever experienced.

    Categories in common with Call Center for Skype:

    SS
    -software is so seamless to use -The pricing is affordable and both the web app and iPhone apps work great -Very good hubspot and salesforce integration. - Easy to implement as it doesn't need any...Read more

    Reviewers say compared to Call Center for Skype, Dialpad Talk is:

    More usable
    Better at meeting requirements
    Better at support
    #12
    #12
  23. UJET

    (480)4.7 out of 5
    Optimized for quick response

    UJET provides a customer interaction platform designed to improve customer support by helping companies resolve problems faster.

    Categories in common with Call Center for Skype:
  24. UJET provides a customer interaction platform designed to improve customer support by helping companies resolve problems faster.

    Categories in common with Call Center for Skype:

    AC
    It's easy to log into, it's easy to transfer calls.

    Reviewers say compared to Call Center for Skype, UJET is:

    Better at support
    More usable
    Better at meeting requirements
    #13
    #13
  25. Genesys Engage

    (395)4.3 out of 5
    Optimized for quick response

    Genesys Engage combines world-class intelligent routing, real-time contextual journeys, and tools for digital transformation. These capabilities make customer experience your competitive differentiator — setting you up to deliver competitively superior experiences and digital transformation at any scale.

    Categories in common with Call Center for Skype:
  26. Genesys Engage combines world-class intelligent routing, real-time contextual journeys, and tools for digital transformation. These capabilities make customer experience your competitive differentiator — setting you up to deliver competitively superior experiences and digital transformation at any scale.

    Categories in common with Call Center for Skype:

    IM
    For much of the past two decades, Genesys Engage was the Cadillac of contact center solutions. Very powerful, highly customizable, and flexible solutions and an innovator in the omnichannel...Read more

    Reviewers say compared to Call Center for Skype, Genesys Engage is:

    More expensive
    Better at meeting requirements
    #14
    #14
  27. RingCentral Office

    (300)3.8 out of 5
    Optimized for quick response

    RingCentral is a cloud-based business phone system

    Categories in common with Call Center for Skype:
  28. RingCentral is a cloud-based business phone system

    Categories in common with Call Center for Skype:

    AU
    I like the notification options - email, text, push, etc.

    Reviewers say compared to Call Center for Skype, RingCentral Office is:

    More expensive
    Better at meeting requirements
    #15
    #15
  29. Genesys PureConnect

    (280)4.2 out of 5
    Optimized for quick response

    Genesys PureConnect is a customer interaction center (CIC) for both on-premise & cloud (CaaS).

    Categories in common with Call Center for Skype:
  30. Genesys PureConnect is a customer interaction center (CIC) for both on-premise & cloud (CaaS).

    Categories in common with Call Center for Skype:

    CT
    One word "ease of use and advanced".Pure Connect formerly interactive intelligence is a complete solution for the contact center need.It has all the integrations like web,email,chat and phone.I...Read more

    Reviewers say compared to Call Center for Skype, Genesys PureConnect is:

    More expensive
    Better at meeting requirements
    More usable
    #16
    #16
  31. Vonage Business Communications

    (293)4.3 out of 5
    Optimized for quick response

    Vonage Business is redefining business communications. True to our roots as a technology disruptor, we've embraced technology to transform how companies communicate to create better business outcomes. Our unique cloud communications platform brings together a robust unified communications solution with the agility of embedded, contextual communications APIs. This powerful combination enables businesses to collaborate more productively and engage their customers more effectively across messaging, chat, social media, video and voice.

    Categories in common with Call Center for Skype:
  32. Vonage Business is redefining business communications. True to our roots as a technology disruptor, we've embraced technology to transform how companies communicate to create better business outcomes. Our unique cloud communications platform brings together a robust unified communications solution with the agility of embedded, contextual communications APIs. This powerful combination enables businesses to collaborate more productively and engage their customers more effectively across messaging, chat, social media, video and voice.

    Categories in common with Call Center for Skype:

    Margaret W.
    MW
    The clarity and minimal downtime are impressive

    Reviewers say compared to Call Center for Skype, Vonage Business Communications is:

    Better at support
    Better at meeting requirements
    More usable
    #17
    #17
  33. X Series (Formerly Virtual Office)

    (276)4.0 out of 5

    X Series offers plans which you can mix and match to address your diverse needs in the most cost-efficient manner.

    Categories in common with Call Center for Skype:
  34. X Series offers plans which you can mix and match to address your diverse needs in the most cost-efficient manner.

    Categories in common with Call Center for Skype:

    Mark W.
    MW
    The system is great for one on one and group video conferencing, receiving faxes electronically, and instant messaging our 150+ employees.

    Reviewers say compared to Call Center for Skype, X Series (Formerly Virtual Office) is:

    Better at meeting requirements
    #18
    #18
  35. Nextiva

    (272)4.4 out of 5
    Optimized for quick response

    The Nextiva technology platform is a state-of-the-art telecommunications infrastructure that allows a company's employees to conduct their business from anywhere.

    Categories in common with Call Center for Skype:
  36. The Nextiva technology platform is a state-of-the-art telecommunications infrastructure that allows a company's employees to conduct their business from anywhere.

    Categories in common with Call Center for Skype:

    AW
    The onboarding process when we went live was great, we got a dedicated account manager and the training was great. The customer service is good and there are lots of options between email, calling...Read more

    Reviewers say compared to Call Center for Skype, Nextiva is:

    Better at support
    Better at meeting requirements
    More usable
    #19
    #19
  37. CloudTalk

    (246)4.4 out of 5
    Optimized for quick response

    With CloudTalk, you can deliver exceptional customer support to your clients. Whether you employ several busy agents or handle phone calls rather rarely, CloudTalk will fully adapt to your needs and size of your business.

    Categories in common with Call Center for Skype:
  38. With CloudTalk, you can deliver exceptional customer support to your clients. Whether you employ several busy agents or handle phone calls rather rarely, CloudTalk will fully adapt to your needs and size of your business.

    Categories in common with Call Center for Skype:

    TS
    UX of web interface is top, good usage experience.

    Reviewers say compared to Call Center for Skype, CloudTalk is:

    Better at support
    More usable
    Better at meeting requirements
    #20
    #20
  39. Five9

    (238)3.9 out of 5
    Optimized for quick response

    Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.

    Categories in common with Call Center for Skype:
  40. Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.

    Categories in common with Call Center for Skype:

    DL
    As a global organization with agents working all around the globe, great support is a must. Five9 provides the required support around the clock. Additionally, we haven't experienced any downtime...Read more

    Reviewers say compared to Call Center for Skype, Five9 is:

    More expensive