Brightmetrics Reviews & Product Details

The great selection of detailed reports and recommended reports that I find very useful. Review collected by and hosted on G2.com.

I currently have not run into any areas that I am dissatisfied with. Review collected by and hosted on G2.com.

I love how the reporting is super detailed and very easy to navigate and access. We use Genesys Cloud and their native reporting is very lacking. The dashboard options for live call center tracking are the best in the industry. Review collected by and hosted on G2.com.

It takes a little bit to get used to, but they do provide training seminars a couple of times a month. The instructors have been super helpful. I would say they can do a little bit better onboarding and share best practices and dashboards from other call centers. Review collected by and hosted on G2.com.

Brightmentrics is an excellent platform and provides the tools for organizing phone reporting and Call Quality recordings. As a Member Experience Representative, Brightmetrics provides exceptional services and education as well as a wonderful responsive team. Review collected by and hosted on G2.com.

Not having phone reporting in 1 file per department. Review collected by and hosted on G2.com.

We use Brightmetrics to run reports for our Shoretel/Mitel system, and we have been using Brighmetrics for about seven years now. I have found the recommended reports are easy to understand and edit. The reports can be set up to automatically run on a set schedule and emailed to the managers that need them. The reporting features are very helpful and provide a wealth of information to us. Review collected by and hosted on G2.com.

One thing that is a little annoying is when I edit a report to reflect new employees that need to be a part of the said report; I also have to add these same employees to the email options configuration. Once the report is edited, that should be the only location it should be edited; however, this is not a big deal to do now that I know it needs to be also edited in the email configuration of said report. Another thing that would be nice would be the ability to remove or deactivate employees that are no longer in our phone system from showing up in Brightmetrics system. I have former employees from years ago that still show up as one of the party names that I can choose to run a report on. Review collected by and hosted on G2.com.

Having a Mitel UC environment is tricky, and often, I feel like I am flying blind. Brightmetrics has saved us SO many troubleshooting hours. It's not just for reporting; it is also instrumental in troubleshooting call flows (using their call flow mapper) as well as general reporting. Anyone that has done reporting in Mitel knows how awful it is. I have told at least a dozen people that they need this to make mitel a success. Review collected by and hosted on G2.com.

There is honestly nothing that I dislike. Their support team is absolutely incredible and never failed to help me with my issues. They have even gone above and beyond to help me with reporting logic. No, truly this is a 5 star company Review collected by and hosted on G2.com.

The support team is outstanding, attentive, and willing to share their knowledge to help understand any questions or issues. The training offered is excellent. Review collected by and hosted on G2.com.

It is such an amazing application I wished that it worked with the Cisco UCCX and PBX. I think it only works with Mitel and Genesys Cloud. More flexible canned reports. Review collected by and hosted on G2.com.

I find the UI easy to navigate. The reporting is great. Good tech support and training. I have a Shoretel/Mitel phone system. Review collected by and hosted on G2.com.

I have no dislikes or bad experiences with Brightmetrics. Review collected by and hosted on G2.com.

Brightmetrics gets all the noise out of your phone system reporting, so you can hyper focus on the data. Review collected by and hosted on G2.com.

Realtime reporting is behind due to the data sweeps. However, that is Mitel and other phone systems it might not happen that way. The work around for this tiny hiccup is that you can manually refresh the data. Review collected by and hosted on G2.com.

How easy it is to generate dashboards - super easy to display data and make it available to employees. Review collected by and hosted on G2.com.

There is nothing I dislike about Brightmetrics - I just wish I could bring other data in - we have it with our call center data - we would like to use it in other areas since it is so easy to use. Review collected by and hosted on G2.com.

This program also allows us to view all available users across all departments. It breaks down who is available for a call, who is waiting for a call, and who is on a call by color-coding using distinguishable colors. The simple yet detailed release code feature helps provide valuable insight on a day-to-day basis as it can distinguish availability and tells you who is working on what while logged in to our call system. Review collected by and hosted on G2.com.

There is unused space on the top half of the website. I wish there were a more compact version of the website which condensed the top half of the site. For larger companies with a more considerable amount of representatives, it can be a pain having to scale down the website by using the browser control to fit more users onto the screen. Review collected by and hosted on G2.com.