Brightmetrics Reviews & Product Details

Great suite of reporting and dashboards which continue to get better based upon vendor's innovation and partnering with clients. Additionally, do not have to have a technical report writer to use product ... click and drop. We use BrightMetrics as our analytics tool for Genesys CX and couldn't be happier. Review collected by and hosted on G2.com.

No dislikes. There are some enhancements that are on the way to continue to meet our needs and requests. Review collected by and hosted on G2.com.

The cradle-to-grave reports provided by Brightmetrics provide an exceptional tool for understanding our customer experience. They are easy for our end-users to understand without extra explanations. I can't count how many times we successfully resolved a customer complaint using these reports. Review collected by and hosted on G2.com.

I wish Brightmetrics supported more enterprise telephony platforms. Our organization converted to a phone system which is not supported by Brightmetrics. I will greatly miss Brightmetrics. Review collected by and hosted on G2.com.

Reports are very detailed whether with total numbers, agent details, call detail, Staffing Forecasting and more over our standard Mitel reports. The support and training which BrightMetric has provided us an been detailed, precise and timely. Review collected by and hosted on G2.com.

So far we have no issues with Brightmetric. Review collected by and hosted on G2.com.

Brightmetrics excels in delivering intuitive, powerful analytics, transforming complex data into actionable insights, significantly enhancing contact center performance and decision-making. Review collected by and hosted on G2.com.

Brightmetrics requires training for optimal use. Review collected by and hosted on G2.com.

So far, I love how valuable the report information has been. Review collected by and hosted on G2.com.

Nothing I can think of at this time. I'm still learning more about what Brightmetrics has to offer. Review collected by and hosted on G2.com.

no flaws, does exactly what it says and i appreciate it's service Review collected by and hosted on G2.com.

sometimes there's a delay in the numbers no adjusting correctly Review collected by and hosted on G2.com.

I use Brightmetrics reporting for employee performance reviews and I love it. I have the information I need right at my fingertips with just the press of a button. I can run the same report on every employee guaranteeing that I am rating this part of their review all the same which is pretty amazing - much better than having to manually add, multiply, divide and find my own percentages which has taken a lot of time in the past. There are a lot of features I haven't used yet in my current role but I look forward to learning more about the software and putting it to better use in the future. I love the weekly "seminars" and plan to get in on more of those soon! I like being able to tell who spoke with a particular patient if I get a complaint, find out how long the call lasted, etc. ALL VERY GOOD INFORMATION TO HAVE! Review collected by and hosted on G2.com.

I have only been using Brightmetrics for about 18 months but haven't found anything at all I don't like about it. Review collected by and hosted on G2.com.

I like how Brightmetrics provides support for you when ever you might feel like you don't know how to use the system. The chat guide especially is my favorite part. Review collected by and hosted on G2.com.

At first looking at the dashboards and other applications they have, it can be a little intimidating but again with Brightmetrics having a support system with chat, it truly makes a difference and helps out a lot. Review collected by and hosted on G2.com.

I inherited BrightMetrics when I started at my current position. I needed to get up to speed quickly and look into significant in-depth issues. I reached out to BrightMetrics support, who listened to what I needed and went about creating a report. They helped me learn the system by walking me through report creation and explained a great deal about how to get the data I needed.

I was delighted at this first interaction and BrightMetrics continues to be top-notch in helping us find ways to look at our data.

BrightMetrics staff is always prompt, reliable and knowledgeable. I have been able to take the knowledge that they have given me about creating reports and dashboards. I share that with others throughout our company and have reduced the number of helpdesk tickets created related to reporting.

Easy to learn and easy to use. Review collected by and hosted on G2.com.

I really can't think of anything to put here. Review collected by and hosted on G2.com.

Brightmetrics is super easy to use and has a large amount of reports that can pull anything from group performances, log in/out details, group performance by hour, etc.. It has become an incredible asset to our team and company. Review collected by and hosted on G2.com.

There is nothing I do not like about Brightmetrics! Review collected by and hosted on G2.com.