[ Brightm... Reviews ](https://www.g2.com/products/brightmetrics/reviews) [ Brightm... Reviews ](https://www.g2.com/products/brightmetrics/reviews) # Brightmetrics Pricing Overview [Editedit](https://my.g2.com/brightmetrics/pricings) Free Trial ## Brightmetrics Pricing Key Insights Last updated on Apr 09, 2026 * * * Brightmetrics offers **5 pricing editions** , starting from **$7** to **$135**. Brightmetrics pricing tiers are designed to support different usage levels and team sizes. Brightmetrics also offers a **free trial**. Compare the Brightmetrics pricing table below to figure out the best fit for your needs. Some plans may require you to contact **Brightmetrics** for **custom pricing**. * * * Mitel MiContact Center — $7 / 1 Users Per Month Mitel MiVoice Connect — $99 / 99 Users Per Month RingCentral — $99 / 49 Users Per Month Mitel MiVoice Business — $99 / 74 Users Per Month Genesys — $135 / 15 Users Per Month Rated 4.9 / 5 \*Pricing information is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations must be conducted with the seller. Genesys Starting at $135.00 15 Users Per Month Brightmetrics Historical Analytics for Genesys offers performance insights, with optional Real-Time Analytics for up-to-the-moment data. - Minimum 15 agents required. - Starting at $9/Month per user or $1620/year for 15+ users. Show More Mitel MiVoice Connect Starting at $99.00 99 Users Per Month Brightmetrics Historical Analytics for Mitel MiVC offers performance insights, with optional Real-Time Analytics for up-to-the-moment data. Enterprise Contact Center Analytics (ECC) for MiVC is also available. - Starting at $99/Month or $1089/year for 1-99 users Show More Mitel MiContact Center Starting at $7.00 1 Users Per Month Brightmetrics Historical Analytics for Mitel MiCC offers performance insights, with optional Real-Time Analytics for up-to-the-moment data. - Starting at $7/Month or $84/year per concurrent agent count Show More RingCentral Starting at $99.00 49 Users Per Month Brightmetrics Historical Analytics for RingCentral offers performance insights, with optional Real-Time Analytics for up-to-the-moment data. - Starting at $99/Month or $1089/year for 1-49 users Show More Mitel MiVoice Business Starting at $99.00 74 Users Per Month Brightmetrics Historical Analytics for Mitel MiVB offers performance insights, with optional Real-Time Analytics for up-to-the-moment data. - Starting at $99/Month or $1089/year for 1-74 users Show More Pricing information for Brightmetrics is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase Brightmetrics must be conducted with the seller. Pricing information was last updated on October 18, 2024 Show More ## Brightmetrics Pricing FAQs Generated using AI ### Is Brightmetrics free, or does it offer a free trial? Brightmetrics does not offer a permanent free plan, but it does provide a free trial that lets users to test the product before committing to a paid plan. Trial availability and duration may vary, so users should review the seller's official pricing page for the most current details. ### How much does Brightmetrics cost in 2026? According to G2 data, Brightmetrics pricing in 2026 starts at $7.00 and can reach $135.00 depending on the selected plan. Pricing may vary based on billing terms or usage, so users should review the Brightmetrics's official pricing page for the most current details. ### Who is Brightmetrics pricing best suited for? According to G2 reviewers, Brightmetrics's pricing is best suited for mid-market organizations with 51 to 1,000 employees, who represent the largest share of satisfied reviewers across industries including healthcare, banking, financial services, and government administration. The Mitel MiContact Center tier starting at $7.00 per month per concurrent agent is well-suited for smaller contact center operations, while the $99.00 per month tiers for Mitel MiVoice Connect, Mitel MiVoice Business, and RingCentral serve growing teams needing robust reporting. G2 reviews of Brightmetrics also show strong enterprise adoption, particularly in hospital and health care and information technology, where cradle-to-grave call reporting and real-time dashboards deliver measurable operational value. ### What are the key differences between the free and paid versions of Brightmetrics? Brightmetrics does not offer a permanent free version, but G2's pricing data for Brightmetrics confirms a free trial is available for evaluation. Brightmetrics's paid plans are structured around the phone platform used, starting at $7.00 per month for Mitel MiContact Center and $99.00 per month for Mitel MiVoice Connect, Mitel MiVoice Business, and RingCentral integrations, while the Genesys tier starts at $135.00 per month with a minimum of 15 agents. Paid plans unlock full historical analytics, optional real-time analytics, and customizable dashboards. Enterprise needs can be addressed through custom quotes, offering scalability beyond standard tier limits. ### Is Brightmetrics considered good value for its pricing? G2 reviewers of Brightmetrics overwhelmingly rate the product highly, with the vast majority awarding 5 out of 5 stars and frequently citing exceptional value. G2 users highlight that Brightmetrics's reporting capabilities far surpass what native phone systems like Mitel and Genesys provide at no extra cost, making the added investment worthwhile. Reviewers across mid-market and enterprise segments consistently praise the responsive customer support, ease of use, and depth of analytics as justifying the price. One G2 reviewer explicitly noted 'great value for the money.' The primary concern noted is the learning curve during setup, but this is rarely tied to pricing dissatisfaction. [ ![Zoho Analytics](https://images.g2crowd.com/uploads/product/hd_favicon/1546618488/zoho-analytics.svg "Zoho Analytics") Sponsored Zoho Analytics 4.2/5 (287) Visit Website ](javascript:void(0)) ## Top-Rated Alternatives [ ![Data Studio](https://images.g2crowd.com/uploads/product/hd_favicon/7677b88ec29201994663ddfa4522cad3/data-studio.svg "Data Studio") Data Studio 4.4/5 (456) ](https://www.g2.com/products/data-studio/reviews) [ ![Canva](https://images.g2crowd.com/uploads/product/hd_favicon/020885d89318f0483f6222194b3ee8ff/canva.svg "Canva") Canva 4.7/5 (6,418) ](https://www.g2.com/products/canva/reviews) [ ![AgencyAnalytics](https://images.g2crowd.com/uploads/product/hd_favicon/491ffc24550886572f36b0de7e64a082/agencyanalytics.svg "AgencyAnalytics") AgencyAnalytics 4.7/5 (442) ](https://www.g2.com/products/agencyanalytics/reviews) [ View All Alternatives ](https://www.g2.com/products/brightmetrics/competitors/alternatives) ## Brightmetrics Alternatives Pricing The following is a quick overview of editions offered by other [Data Visualization Tools](https://www.g2.com/categories/data-visualization-tools) | ![Canva](https://images.g2crowd.com/uploads/product/image/small_square/small_square_77d7429c23569c5165fdc429d10c2644/canva.png) [Canva](https://www.g2.com/products/canva/reviews) ##### Canva Free | Free | Design anything and bring your ideas to life. No cost, just creativity. - Easy drag-and-drop editor and 1,000+ design types - 1.6M+ templates to start fast - 4.7M+ photos, videos, graphics, and audio - 1 Brand Kit (3 colors only) - Ad insights and AI ad creation^ - Access to Affinity - 5GB of cloud storage - ISO 27001 certification and SOC 2 Type II compliance [Show More](javascript:void(0);) | | ![AgencyAnalytics](https://images.g2crowd.com/uploads/product/image/small_square/small_square_114405f4f2fbda83a0d553e1a3beeb2d/agencyanalytics.jpg) [AgencyAnalytics](https://www.g2.com/products/agencyanalytics/reviews) ##### Core | $34.001 Client Per Month | Per-client pricing with everything you need to inform your clients and make decisions at scale. - Automated client reporting - AI insights & analysis - White-label branding - MCP access (ChatGPT & Claude) - Client portal - Benchmarks & forecasting - Goals, alerts & anomaly detection [Show More](javascript:void(0);) | | ![Visme](https://images.g2crowd.com/uploads/product/image/small_square/small_square_410ef245a16ffbcce673b731b5c29fff/visme.png) [Visme](https://www.g2.com/products/visme/reviews) ##### Basic | $0.00 | Take it for a drive. Use it as long as you want. - Unlimited projects - Available Storage (500 MB) - Templates & Design Assets Limited - Regular Support | Various alternatives pricing & plans Free Trial Pricing information for the above various Brightmetrics alternatives is supplied by the respective software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase any of these products must be conducted with the seller. ## Brightmetrics Pricing Reviews (1) ![Yastee Ajaykumar S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yastee Ajaykumar S.") YS Yastee Ajaykumar S. student Small-Business (50 or fewer emp.) 4/9/2026 More Options - "Powerful Real-Time Dashboards, But Setup and Report Customization Take Time" 3/5 What do you like best about Brightmetrics? Users highly value Brightmetrics for its intuitive, customizable dashboards and real-time reporting, which significantly simplify analyzing complex contact center data. Review collected by and hosted on G2.com. What do you dislike about Brightmetrics? Based on user feedback, some of the most common dislikes about Brightmetrics are the steep learning curve during the initial setup, the complexity involved in customizing reports, and occasional difficulty navigating the user interface. Review collected by and hosted on G2.com. What problems is Brightmetrics solving and how is that benefiting you? Brightmetrics helps close contact center visibility gaps by turning complex data from platforms like Genesys Cloud, Mitel, and RingCentral into actionable insights, both in real time and through historical reporting. Review collected by and hosted on G2.com. 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