Brightmetrics Pricing Overview

Brightmetrics does not offer a permanent free plan, but it does provide a free trial that lets users to test the product before committing to a paid plan. Trial availability and duration may vary, so users should review the seller's official pricing page for the most current details.

According to G2 data, Brightmetrics pricing in 2026 starts at $7.00 and can reach $135.00 depending on the selected plan. Pricing may vary based on billing terms or usage, so users should review the Brightmetrics's official pricing page for the most current details.

According to G2 reviewers, Brightmetrics's pricing is best suited for mid-market organizations with 51 to 1,000 employees, who represent the largest share of satisfied reviewers across industries including healthcare, banking, financial services, and government administration. The Mitel MiContact Center tier starting at $7.00 per month per concurrent agent is well-suited for smaller contact center operations, while the $99.00 per month tiers for Mitel MiVoice Connect, Mitel MiVoice Business, and RingCentral serve growing teams needing robust reporting. G2 reviews of Brightmetrics also show strong enterprise adoption, particularly in hospital and health care and information technology, where cradle-to-grave call reporting and real-time dashboards deliver measurable operational value.

Brightmetrics does not offer a permanent free version, but G2's pricing data for Brightmetrics confirms a free trial is available for evaluation. Brightmetrics's paid plans are structured around the phone platform used, starting at $7.00 per month for Mitel MiContact Center and $99.00 per month for Mitel MiVoice Connect, Mitel MiVoice Business, and RingCentral integrations, while the Genesys tier starts at $135.00 per month with a minimum of 15 agents. Paid plans unlock full historical analytics, optional real-time analytics, and customizable dashboards. Enterprise needs can be addressed through custom quotes, offering scalability beyond standard tier limits.

G2 reviewers of Brightmetrics overwhelmingly rate the product highly, with the vast majority awarding 5 out of 5 stars and frequently citing exceptional value. G2 users highlight that Brightmetrics's reporting capabilities far surpass what native phone systems like Mitel and Genesys provide at no extra cost, making the added investment worthwhile. Reviewers across mid-market and enterprise segments consistently praise the responsive customer support, ease of use, and depth of analytics as justifying the price. One G2 reviewer explicitly noted 'great value for the money.' The primary concern noted is the learning curve during setup, but this is rarely tied to pricing dissatisfaction.