Brightmetrics Reviews & Product Details

Was tricky to get set up, great support and assistance for learning to use the program, very simple once you get everything set up Review collected by and hosted on G2.com.

Very useful in monitoring my team in real time as well as tracking patterns and progress. Not sure of anything that could really improve it Review collected by and hosted on G2.com.

I like the reports for coaching opportunities, they are clear and easy to explain. They are hard to argue with. Review collected by and hosted on G2.com.

Sometimes, I can't get everything I want from one report, and I have to create multiple to get what I need. Review collected by and hosted on G2.com.

Brighmetrics is a wonderful tool that our agency uses regularly for detailed insights into our phone call volume. We reviewed several vendors prior to making a decision, and we could not be happier in our decision to choose Brightmetrics. Their customer service is outstanding! Review collected by and hosted on G2.com.

The only challenge that comes to mind is the brief delay with some reports. It can take a little longer for some reports to run, but this is of minor concern. Review collected by and hosted on G2.com.

Generating custom dashboards and reports to fit the needs of our business. Between the excellent onboarding process and great customer service, we've been able to solve most issues we've experienced within the first contact. Review collected by and hosted on G2.com.

A challenge for us was our initial implementation only had canned reporting fields as options. One of the reasons we shifted to Brightmetrics was for more robust reporting. However, once we identified areas of need, we were able to work with the support team to have the additional data available for reporting. Review collected by and hosted on G2.com.

Brightmetrics has clear visuals which are very well groomed, as well as user friendly experience when navigating. The reporting function is very efficient and can be made available in the form of CSV, PDF and most important things is we can also received reports through email without any additional efforts Review collected by and hosted on G2.com.

Didn't find any till now; overall experience is fine. Review collected by and hosted on G2.com.

Out of the box, reports are comprehensive and easy to customize

The interface is very user-friendly and easy to navigate

Building interactive visualizations is quick and intuitive, making it easy to see data points on one dashboard Review collected by and hosted on G2.com.

Not being able to create custom metrics

Unable to share real-time dashboard snapshots through email tool Review collected by and hosted on G2.com.

I like the ability to build telephone analytics dashboards for each location throughout our service area. Also, I appreciate the ability to generate timely reports that may be automated and sent via email or links to our location managers and customer care support team. Review collected by and hosted on G2.com.

It takes a little extra time to learn the Brightmetrics jargon and how it translates between the telephone system's definitions and standard terms used within an office setting. Review collected by and hosted on G2.com.

The service. I was having trouble figuring out how to generate some specific data. So I sent their support team an email about the report I wanted to do and if they advised me on the best way to do it. I got an email back in about 30 minutes saying they created the report and put it into my folder. That blew me away. The fact that they went the extra step and made the report. I logged in and ran the report, which gave me precisely what I was looking for. Review collected by and hosted on G2.com.

I can't think of anything other than, like all cloud products, if the internet is down, then so is Brightmetrics. Review collected by and hosted on G2.com.

Hi my name is Jessica, and I am a customer customer service manager for a national ecommerce company. I would give bright metrics a 10 out of 10. We use Bright metrics for live reports on call volume overall, as well as live reporting on call flow, and individual representative call volumes. Review collected by and hosted on G2.com.

So far, I would not have had any negative feedback; I am thrilled with the brightmetrics system and use it multiple times a day. Review collected by and hosted on G2.com.

Brightmetrics changed the way we do business. The software allows me access to the type of data that has helped me make data-informed decisions regarding staff coverage, call tracking, transferring issues, work distribution, and has even allowed me to address some performance issues that were previously unknown.

The dashboard helps me keep track of our abandon rates, and we have moved from greater than 10% to a yearly average of 3.25%.

Several included reports are very helpful, and I have found creating, viewing, and scheduling reports to be simple and effective for getting me the info I need.

Product support has been responsive and helpful when needed. Review collected by and hosted on G2.com.

Haven't run into any downsides yet and have been using the program for about three years. Review collected by and hosted on G2.com.