Bridge Insure Reviews & Product Details

Since starting my independent insurance agency here in Scottsdale, Arizona, I have had Bridge "Dave" VOIP services. What makes them amazing is the sound quality as it sounds so crisp and clear. Like talking to someone standing right next to me. In addition for the cost, you get eSignature which I use everyday (saves $400 over docusign) which pays for the service by itself. You get every feature that you find with the big carriers at a fraction of the cost. When I need support, I talk to someone in the US that takes care of my request right then and there.

They have a lot of features like marketing, integrations into CRM systems for screen pops...

I would recommend them to any other insurance agency looking to scale at fair prices and add-on features (esign, faxing, texting, conference calling, desktop sharing like zoom with no time limits, visual voicemail, chat for your website, call recording/download, full call center monitoring of lines/queues, full IVR...) all included for the one very affordable price. When I saw what the competition was charging me, I am so glad another agent referred me to Bridge. Review collected by and hosted on G2.com.

I'm looking forward to the next release of the phone app, hoping it will include many more features. At the moment, it allows you to make and receive calls, send texts, access visual voicemail, and use website chat. I really enjoyed the service when I was with them. Review collected by and hosted on G2.com.

Bridge Insure is a solid VOIP system that integrates with AMS360 and AgencyZoom, which makes it easier to tie communication into our workflow. The call quality is clear, and the core features do what we need them to do. I also appreciate that the team is actively working on improving the platform and seems open to user feedback. Review collected by and hosted on G2.com.

Support is only available via chat, which means resolving issues can take longer than if you could just call and speak to someone. The mobile experience is also lacking—texting used to be available in the mobile app, but after a recent update, that feature was removed. Now you can only text from the desktop version, and the site isn’t mobile-friendly. The AMS360 and AgencyZoom integrations are helpful when they work, but they can be a bit buggy and inconsistent at times. Review collected by and hosted on G2.com.

What I like best about Bridge Insure is how it brings everything together in one place—VoIP, texting, eSign, document sharing, and live chat—all accessible with a single login. It’s incredibly efficient and has saved our team a significant amount of time. The platform is remote-friendly, which is perfect for our hybrid setup, and the customer support is top-notch—always responsive and helpful. Plus, we’ve actually reduced costs by consolidating multiple tools into this one solution. Most importantly, it’s improved how we communicate with clients, making interactions faster and more personal. Review collected by and hosted on G2.com.

While Bridge Insure offers a lot of value, there are a few areas that could use improvement. The eSign functionality, while mostly reliable, isn’t as feature-rich as platforms like DocuSign or InsureSign—it gets the job done, but lacks some of the advanced options and polish of those more established tools. Another challenge is retrieving call recordings, especially when using a hunt group where everyone shares the same outgoing caller ID. The setup makes it tedious to track down specific call recordings to log, and the process could definitely be more efficient. Review collected by and hosted on G2.com.

I love the cell phone app that I can receive and make calls on and also be able to check voicemail right from the app. I love how it integrates with my other software as well. I use the app daily while taking and receiving calls all days long. It is so easy to use and implement into my daily routine!! I can't say enough about the system. Review collected by and hosted on G2.com.

I really don't dislike anything and I have been using them for so many years. IT dept is great and meets my needs in a prompt way. Review collected by and hosted on G2.com.

Anytime I have an issue or update that is needed, I can reach out via chat and be assisted. Review collected by and hosted on G2.com.

I wish the text messages would appear in a different way on my smartphone. I have to use my computer to utilize the texting feature, so I do use it often and often miss a text message due to not being at my computer. I am in sales so it is not do-able for me to be tied to a desktop all day but wish the texting would improve in future upgrades. Review collected by and hosted on G2.com.

The app is very user-friendly and simple to navigate. Everything is well laid out from the time you open it, making it easy to find what you're looking for. Whether you're a first-time user or someone who uses it frequently, the smooth interface and straightforward design make the experience simple and efficient. Also, their customer service is easy to reach since you can simply use the chatbox. Review collected by and hosted on G2.com.

I haven’t encountered any major issues with the app so far—it’s been running smoothly and reliably on my end. Review collected by and hosted on G2.com.

1. Excellent support - we are not a techy agency and when we need help, they are extremely responsieve and helpful.

2. Breadth of features -

- texting platform we have tried numerous others and it is so easy to use

- e-signature - so easy to use and saves so much time.

- VOIP and fax are excellent too

3. We have been using it for a few years but the ease of getting set up and going was very intuitive and easy. Review collected by and hosted on G2.com.

If I had to nit-pick, one minor drawback of having to use Bridge website and Dave app. If there was a way to consolidate the two into one, that would be nice. Still, good far outweighs this minor issue. Review collected by and hosted on G2.com.

Integration with Existing Systems: The Bridge phone system seamlessly integrates with our current infrastructure, which did make the transition smoother and less disruptive. Review collected by and hosted on G2.com.

Complicated Setup: The initial setup process can be confusing, and it took longer than anticipated to get everything up and running properly.

User Interface: The interface is not as intuitive or user-friendly as we would have liked, leading to a steep learning curve for our team.

Limited Customer Support: Response times from customer support can be slow, making it challenging to resolve issues quickly. Review collected by and hosted on G2.com.

The customer service team is top notch. Easy to get ahold of and they always have a quick fix for what I need. On top of that, the app and website are user friendly and include great features like eSign and the sales automation. I use Bridge every day and I have nothing but good things to say about Bridge! Review collected by and hosted on G2.com.

I can't say I have any complains at this time! Review collected by and hosted on G2.com.

I talked to Christofer about setting up our away voicemail for Memorial day. I usually do this in advance but this time requested it just 4 days before (not including the weekend). He got right on it. I have talked to several different reps and they are all very professional and friendly. I love the ease of access to go chat with them on the website as I am not super tech savy on certain things. Nice to know they are there. Review collected by and hosted on G2.com.

Everything is in one place and makes sense. I haven't really run into a problem Review collected by and hosted on G2.com.