The G2 on Branch

Branch Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find Branch to be easy to use, facilitating effortless account management and electronic payments for employees. (3 mentions)

Users value the seamless payroll management of Branch, enabling efficient electronic payments and easy employee account tracking. (3 mentions)

Users value the efficiency of Branch, finding it easy to manage employee accounts and streamline payouts. (2 mentions)

Users appreciate the free services of Branch, enabling seamless electronic payments and AI-driven social media automation. (2 mentions)

Users appreciate the direct fund loading feature for team members, simplifying financial management and accessibility. (1 mentions)

Users find the easy setup of BranchUp enhances their experience, enabling quick automation of social media posts. (1 mentions)

Users report poor customer support, with difficulties in troubleshooting and unhelpful responses from the Branch team. (3 mentions)

Users express frustration with access limitations, including low transfer limits and difficulties in activating their accounts. (2 mentions)

Users express frustration over the lack of phone support, often leading to circular help requests and unresolved issues. (2 mentions)

Users struggle with access issues related to account activation, especially for those not tech-savvy, complicating their experience. (1 mentions)

Users find the account setup process cumbersome, especially for non-tech-savvy employees needing assistance with activation. (1 mentions)

Top Pros or Advantages of Branch

1. Ease of Use

Users find Branch to be easy to use, facilitating effortless account management and electronic payments for employees.

See 3 mentions

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Verified User

Enterprise (> 1000 emp.)

3.5/5

"When help is needed seems slow to receive response on emails."

What do you like about Branch?

WEB site is easy to use when looking up accounts & Distributions

Carlos R.

Mid-Market (51-1000 emp.)

4.5/5

"CFO"

What do you like about Branch?

Branch is Free. The Branch app works and allows employees to pay electronically

2. Payroll Management

Users value the seamless payroll management of Branch, enabling efficient electronic payments and easy employee account tracking.

See 3 mentions

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Stephanie F.

Enterprise (> 1000 emp.)

4.0/5

"Branch is an easy way to pay out tips daily."

What do you like about Branch?

The fact that team members have all their funds loaded directly into their card.

Carlos R.

Mid-Market (51-1000 emp.)

4.5/5

"CFO"

What do you like about Branch?

Branch is Free. The Branch app works and allows employees to pay electronically

3. Efficiency

Users value the efficiency of Branch, finding it easy to manage employee accounts and streamline payouts.

See 2 mentions

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Kim N.

Mid-Market (51-1000 emp.)

4.0/5

"Easy way to pay tips out daily!"

What do you like about Branch?

Branch is easy to use and identify employees that have accounts and those that still need accounts. Working with a daily file that provides the corre

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Save Time Staying Active on Social Media"

What do you like about Branch?

The BranchUp product helps you automate your social media posts using AI-generated content that you can still edit to make it your own and then schedu

4. Free Services

Users appreciate the free services of Branch, enabling seamless electronic payments and AI-driven social media automation.

See 2 mentions

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Carlos R.

Mid-Market (51-1000 emp.)

4.5/5

"CFO"

What do you like about Branch?

Branch is Free. The Branch app works and allows employees to pay electronically

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Save Time Staying Active on Social Media"

What do you like about Branch?

The BranchUp product helps you automate your social media posts using AI-generated content that you can still edit to make it your own and then schedu

5. Access

Users appreciate the direct fund loading feature for team members, simplifying financial management and accessibility.

See 1 mentions

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Stephanie F.

Enterprise (> 1000 emp.)

4.0/5

"Branch is an easy way to pay out tips daily."

What do you like about Branch?

The fact that team members have all their funds loaded directly into their card.

6. Easy Setup

Users find the easy setup of BranchUp enhances their experience, enabling quick automation of social media posts.

See 1 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Save Time Staying Active on Social Media"

What do you like about Branch?

The BranchUp product helps you automate your social media posts using AI-generated content that you can still edit to make it your own and then schedu

Top Cons or Disadvantages of Branch

1. Poor Customer Support

Users report poor customer support, with difficulties in troubleshooting and unhelpful responses from the Branch team.

See 3 mentions

See Related User Reviews

Verified User

Enterprise (> 1000 emp.)

3.5/5

"When help is needed seems slow to receive response on emails."

What do you dislike about Branch?

When an employee is requesting help by calling into Branch - They turn them back to us. I in turn have to email as I do not have the answer and Branc

Kim N.

Mid-Market (51-1000 emp.)

4.0/5

"Easy way to pay tips out daily!"

What do you dislike about Branch?

It can be difficult to ensure that Employees have correctly activated their card and account to ensure that they have access to their funds. 95% of t

2. Access Limitations

Users express frustration with access limitations, including low transfer limits and difficulties in activating their accounts.

See 2 mentions

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Carlos R.

Mid-Market (51-1000 emp.)

4.5/5

"CFO"

What do you dislike about Branch?

$300 Daily transfer limit on immediate transfers to account.

Kim N.

Mid-Market (51-1000 emp.)

4.0/5

"Easy way to pay tips out daily!"

What do you dislike about Branch?

It can be difficult to ensure that Employees have correctly activated their card and account to ensure that they have access to their funds. 95% of t

3. Lack of Phone Support

Users express frustration over the lack of phone support, often leading to circular help requests and unresolved issues.

See 2 mentions

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Verified User

Enterprise (> 1000 emp.)

3.5/5

"When help is needed seems slow to receive response on emails."

What do you dislike about Branch?

When an employee is requesting help by calling into Branch - They turn them back to us. I in turn have to email as I do not have the answer and Branc

Stephanie F.

Enterprise (> 1000 emp.)

4.0/5

"Branch is an easy way to pay out tips daily."

What do you dislike about Branch?

How hard it is to troubleshoot and work with Branch support. Getting very basic answers of things that have been tried before reaching out for further

4. Access Issues

Users struggle with access issues related to account activation, especially for those not tech-savvy, complicating their experience.

See 1 mentions

See Related User Reviews

Kim N.

Mid-Market (51-1000 emp.)

4.0/5

"Easy way to pay tips out daily!"

What do you dislike about Branch?

It can be difficult to ensure that Employees have correctly activated their card and account to ensure that they have access to their funds. 95% of t

5. Account Setup

Users find the account setup process cumbersome, especially for non-tech-savvy employees needing assistance with activation.

See 1 mentions

See Related User Reviews

Kim N.

Mid-Market (51-1000 emp.)

4.0/5

"Easy way to pay tips out daily!"

What do you dislike about Branch?

It can be difficult to ensure that Employees have correctly activated their card and account to ensure that they have access to their funds. 95% of t

Top-Rated Alternatives

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Anne H.

Accounting

Mid-Market (51-1000 emp.)

11/8/2022

"Big Branch Bragger"

5/5

What do you like best about Branch?

Great Customer Service, with a dedicated account rep. My employees love the advances and early pay options. Review collected by and hosted on G2.com.

What do you dislike about Branch?

I wish I had the ability to force set up employee accounts. Review collected by and hosted on G2.com.

amanda s.

scheduler

Mid-Market (51-1000 emp.)

11/8/2022

"Fast and Easy to use"

5/5

What do you like best about Branch?

The Branch team members are fast at responding. Review collected by and hosted on G2.com.

What do you dislike about Branch?

only issue ive seen is im not able to make disburstments from the app. Review collected by and hosted on G2.com.

Verified User in Staffing and Recruiting

Mid-Market (51-1000 emp.)

10/28/2022

"Great Experience!"

5/5

What do you like best about Branch?

Branch has been very easy to transition into, and we have had incredible help from our Customer Success Manager, Mikayla. Review collected by and hosted on G2.com.

What do you dislike about Branch?

There have been a few issues we have had to call in for help with, but the customer support has been very helpful. Review collected by and hosted on G2.com.

Verified User in Logistics and Supply Chain

Enterprise (> 1000 emp.)

11/8/2022

"The best payment platform for our gig workforce"

5/5

What do you like best about Branch?

We researched all of the options before going with Branch, and have been very happy with our decision. The support and service are rock solid. Review collected by and hosted on G2.com.

What do you dislike about Branch?

At the time there wasn't the ability to white label the experience, but we understand why that is, and that may have changed Review collected by and hosted on G2.com.

Ruth L.

owner

Small-Business (50 or fewer emp.)

7/1/2022

"NO more cash tips!"

5/5

What do you like best about Branch?

I was constantly running to the bank to withdraw cash to pay my servers! This system gives them a debit card with their money within 1 hour of close of business and the servers are happy too! Review collected by and hosted on G2.com.

What do you dislike about Branch?

the hassle if a server loses their debit card. The tech savvy servers are fine. They have figured out all the ins and outs but the other ones need a little encouragement. Review collected by and hosted on G2.com.

Michelle S.

HR Business Administrator

Mid-Market (51-1000 emp.)

3/29/2022

"Took our company a step up!"

5/5

What do you like best about Branch?

Easy use, easy to sign up. Great benefit to offer Review collected by and hosted on G2.com.

What do you dislike about Branch?

Nothing really. Have had some issues with ID verifications but mostly errors on our end. My rep fixed the issues quickly. Review collected by and hosted on G2.com.

Kim Y.

Mid-Market (51-1000 emp.)

6/30/2022

"Great service"

5/5

What do you like best about Branch?

Our employees tips and miles are put on the Branch card right away the morning after their shift. Saves time for bookkeeping. Review collected by and hosted on G2.com.

What do you dislike about Branch?

Nothing. Works slick. If there is ever an issue, there is a great customer service team. Review collected by and hosted on G2.com.

Verified User in Consumer Services

Enterprise (> 1000 emp.)

6/30/2022

"east to use and implement"

5/5

What do you like best about Branch?

Easy user interface for associates and admin staff. Ability to access money in many ways so associates aren't frustrated by waiting for checks in the mail Review collected by and hosted on G2.com.

What do you dislike about Branch?

Inability to customize outgoing text messages sent to associates to raise awareness from their employer and not spam. Would love to see more customization. Review collected by and hosted on G2.com.

Recommendations to others considering Branch:

Branch is a payment solution for modern times. Highly recommend Review collected by and hosted on G2.com.

What problems is Branch solving and how is that benefiting you?

Replaced our old pay card vendor which we had trouble contacting for help and the inability of associates to access funds without their card. Branch has resolved that with good customer service and in-app capabilities Review collected by and hosted on G2.com.

Greg W.

CEO

Mid-Market (51-1000 emp.)

3/28/2022

"Making the jump from paper to paperless"

5/5

What do you like best about Branch?

We run payroll with paper checks daily; M-F, 8 A to 5 P. This encourages numerous disruptions and constant interruptions. By moving our payroll to the Branch card we can maintain daily payroll in a significantly more efficient manner, reduce supplies costs and minimize disruptions. Review collected by and hosted on G2.com.

What do you dislike about Branch?

reconciling my bank account with both payroll withdrwals and the Branch debits in lump sum twice daily. Review collected by and hosted on G2.com.