Boost.ai Features

Provides a repository of information that can be used by those seeking support. 15 reviewers of Boost.ai have provided feedback on this feature.

Based on 15 Boost.ai reviews. Makes articles in the knowledge base searchable on the web.

As reported in 16 Boost.ai reviews. Enables users to engage with other users to solve common issues.

Optimizes the customer self-service experience on mobile devices 15 reviewers of Boost.ai have provided feedback on this feature.

Gives the user targeted, personalized results based on their activity or preferences This feature was mentioned in 15 Boost.ai reviews.

Based on 16 Boost.ai reviews. Allows users to add custom branding (logos, brand colors, etc.) to self-service portals, chatbots, etc.

Automates some or all operation related tasks This feature was mentioned in 16 Boost.ai reviews.

As reported in 16 Boost.ai reviews. Utilizes artificial intelligence to improve workflows or customer experiences

As reported in 16 Boost.ai reviews. Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools

Based on 13 Boost.ai reviews. Uses LLMs to generate dynamic responses within defined boundaries and business-safe content rules.

As reported in 13 Boost.ai reviews. Maintains context across user turns in a single session to provide coherent, relevant responses.

Understands varied user phrasing and infers intent without relying solely on keywords or scripts. 13 reviewers of Boost.ai have provided feedback on this feature.

Based on 13 Boost.ai reviews. Supports building conversational flows using predefined paths, rules, and decision trees.

Provides fallback messages or guidance when the bot cannot understand or fulfill a query. This feature was mentioned in 13 Boost.ai reviews.

Provides API access to connect with proprietary business systems or internal data sources. 13 reviewers of Boost.ai have provided feedback on this feature.

As reported in 13 Boost.ai reviews. Offers embeddable widgets or SDKs for integration into websites, apps, or third-party tools.

As reported in 13 Boost.ai reviews. Allows non-developers to configure and design chatbot flows via visual or no-code interfaces.

Based on 17 Boost.ai reviews. Customize your chat workflows with rules and automations.

Control who the chatbot converses with (and when). 17 reviewers of Boost.ai have provided feedback on this feature.

Has the ability to connect interlocator with a human agent when the need arises. 18 reviewers of Boost.ai have provided feedback on this feature.

As reported in 18 Boost.ai reviews. Can provide interlocators with menus, through which they can choose a relevant response.

Can send triggered sequence of automated messages sent on a predefined schedule in a targeted fashion. This feature was mentioned in 15 Boost.ai reviews.

As reported in 16 Boost.ai reviews. Provide tools for live chat on one's website.

Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools. 18 reviewers of Boost.ai have provided feedback on this feature.

Has the ability to customize look and feel of chatbot to match` company branding. 16 reviewers of Boost.ai have provided feedback on this feature.

Gives user the ability to analyze conversations with the chatbot and see its performance. 19 reviewers of Boost.ai have provided feedback on this feature.

As reported in 18 Boost.ai reviews. Allows users to test the efficacy of various responses through A/B testing.

Based on 17 Boost.ai reviews. Allows for varying access to chatbot and admin settings, depending on user, their role, etc.

Can collect and store information from interlocators, such as email, phone number, etc. This feature was mentioned in 17 Boost.ai reviews.

Identifies the customer and personalizes interaction at every touchpoint.

Allows multiple related channels to interact at once to reduce transfers.

Prompts agents to engage customers based on contextual data, such as product usage or conversation history.

Based on 10 Boost.ai reviews. Provides features for sending outbound messages to engage customers through proactive support.

Can route contacts to agents the customer has worked with before.

Provides features for escalating conversations to the appropriate agent. This feature was mentioned in 10 Boost.ai reviews.

As reported in 11 Boost.ai reviews. Maintains a transcript of conversations from all channels.

Enables customers to resolve queries or issues without the assistance of an agent. This feature was mentioned in 10 Boost.ai reviews.

Is able to process inquiries submitted by text data from live chat, email, or SMS

Comprehends human speech and can transcribe it to text for processing

The AI is able to access the company's internal knowledge to inform and guide responses to customer inquiries This feature was mentioned in 10 Boost.ai reviews.

The platform's responses to customers can be customized to improve comprehension, relatability, and emotional intelligence This feature was mentioned in 10 Boost.ai reviews.

When the AI is unable to process a particular type of customer request, it is able to determine which is the best agent to refer the ticket to

The AI platform is able to learn over time on how to interpret each type of customer inquiry and improve the quality of their responses This feature was mentioned in 10 Boost.ai reviews.

Multilingual capabilities allow the AI to process inquiries from many languages

The AI's responses to customer inquiries provide human-like organic conversations. The platform is able to understand a question no matter how it's worded and provide comprehensive answers

Ensures consistent performance, delivering reliable outputs based on user prompts. 15 reviewers of Boost.ai have provided feedback on this feature.

As reported in 15 Boost.ai reviews. Implements stringent measures to protect user data and ensure privacy.

As reported in 15 Boost.ai reviews. Shows adeptness in comprehending and responding to complex or multi-part queries.

As reported in 15 Boost.ai reviews. Facilitates natural and human-like conversations, delivering engaging interaction experiences.

Based on 15 Boost.ai reviews. Demonstrates a sophisticated understanding of both written and spoken user commands.

Exhibits proficiency in maintaining and utilizing context throughout a conversation. This feature was mentioned in 15 Boost.ai reviews.

Offers a high degree of customization to meet individual user or business requirements. This feature was mentioned in 15 Boost.ai reviews.

Features robust learning mechanisms, improving responses over time based on past user interactions. 15 reviewers of Boost.ai have provided feedback on this feature.

Showcases the ability to recognize, correct, and learn from its own mistakes. 15 reviewers of Boost.ai have provided feedback on this feature.

Based on 15 Boost.ai reviews. Displays creativity in generating diverse, interesting, and contextually relevant responses.

As reported in 15 Boost.ai reviews. Produces content that is accurate, factually correct, and relevant to the user's query.

As reported in 15 Boost.ai reviews. Evaluates the chatbot's ability to provide flexible APIs for custom integrations and functionality expansions.

Regularly receives updates that contribute to continuous improvement of the product. 15 reviewers of Boost.ai have provided feedback on this feature.

Assesses the chatbot's ability to function seamlessly across various platforms and devices. 15 reviewers of Boost.ai have provided feedback on this feature.

Seamlessly integrates with other platforms or software systems, enhancing overall utility. This feature was mentioned in 15 Boost.ai reviews.

Allows users to generate text based on a text prompt. This feature was mentioned in 16 Boost.ai reviews.

As reported in 16 Boost.ai reviews. Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt.

Based on 10 Boost.ai reviews. Condenses long documents or text into a brief summary.

Condenses long documents or text into a brief summary. This feature was mentioned in 10 Boost.ai reviews.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Supports configuration using natural language instructions.

Allows users to customize the tone of agent.

Enables definition of clear security guardrails for agent actions.

Provides support across web, mobile, messaging apps, and other channels.

Allows customization of agent branding, including visual appearance and conversational style.

Equips agents with proactive response capabilities based on predefined triggers.

Facilitates seamless escalation to human employees for complex issues.

Provides analytics and reporting on agent performance and interactions.

Offers agents the ability to maintain contextual awareness across interactions.

Ensures compliance with data privacy and governance requirements.

Automates workflows and actions based on agent responses.

Allows the use of APIs for advanced agent configuration.

Enables interoperability with multiple platforms for unified experiences.

Allows integration with CRM data to ground agent responses in business context.

Helps in understanding different accents, dialects, and speech patterns.

Helps to generate human-like speech responses.

Provides customizable speech speed and intonation.

Provides multiple voice options like gender, tone and style.

Allows communications to be secure and authenticated.

Aids in syncing with multiple devices.

Based on 16 Boost.ai reviews. Capability to perform complex tasks without constant human input

Based on 16 Boost.ai reviews. Ability to break down and plan multi-step processes

Based on 16 Boost.ai reviews. Works across multiple software systems or databases

Improves performance based on feedback and experience 16 reviewers of Boost.ai have provided feedback on this feature.

As reported in 16 Boost.ai reviews. Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting 16 reviewers of Boost.ai have provided feedback on this feature.

Makes informed choices based on available data and objectives 16 reviewers of Boost.ai have provided feedback on this feature.

Capability to perform complex tasks without constant human input 10 reviewers of Boost.ai have provided feedback on this feature.

As reported in 10 Boost.ai reviews. Ability to break down and plan multi-step processes

Works across multiple software systems or databases 10 reviewers of Boost.ai have provided feedback on this feature.

Improves performance based on feedback and experience This feature was mentioned in 10 Boost.ai reviews.

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

As reported in 14 Boost.ai reviews. Capability to perform complex tasks without constant human input

As reported in 14 Boost.ai reviews. Ability to break down and plan multi-step processes

Works across multiple software systems or databases This feature was mentioned in 14 Boost.ai reviews.

Improves performance based on feedback and experience This feature was mentioned in 14 Boost.ai reviews.

Based on 14 Boost.ai reviews. Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting 14 reviewers of Boost.ai have provided feedback on this feature.

As reported in 14 Boost.ai reviews. Makes informed choices based on available data and objectives

Based on 12 Boost.ai reviews. Enables tuning or updating chatbot behavior based on user feedback or admin input (non-live learning).

Based on 12 Boost.ai reviews. Includes safeguards to restrict inappropriate responses and ensure compliant language use.